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Change/project Manager Resume

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Redmond, WA

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SUMMARY

  • Change and Project Management focus while delivering quality services to internal and external customers.
  • A work style, which exhibits maturity, high energy, sensitivity, teamwork, and the ability to relate to a wide variety of professionals.
  • Proven ability to define issues, propose solutions and implement change.
  • Solid organizational, management, interpersonal and communications skills with a proven track record of making sound decisions.
  • Effectively collaborate and communicate across teams.

TECHNICAL SKILLS

  • Microsoft Office Suite
  • Word
  • Excel
  • One Note
  • Outlook
  • MS Project 13 etc.
  • SQL
  • Hyper - V
  • FIM
  • PowerShell
  • Monitoring Systems
  • Scom
  • Splunk
  • APG
  • Incident Tracking (ITSM
  • SharePoint
  • CMSM)
  • Visual Studio
  • Scrum

PROFESSIONAL EXPERIENCE

Confidential, Redmond, WA

Change/Project Manager

Responsibilities:

  • Responsible for managing all activities of the Change Management (CICD focused). This includes the planning, monitoring/implementing and communication of the RFC (Request for Change) changes.
  • Assist with technical writing and material preparation, presentation, and timely follow-up with all technical staff. Interact with technical staff as well as senior and executive IT management
  • Communicated and coordinated fixes and deployments through appropriate technology and business teams.
  • Created, delivered, and implemented solutions/ process for differentiated Service Level Agreements for internal projects and improved customer satisfaction by 50%.
  • Increased effective communication and notifications by 40%, as result incidents decreased by 30%.
  • Worked alongside technicians, engineers, developers and customer support in maintaining company change standards while managing the project flow from UAT/ Staging to Production
  • Responsible for the reporting of scheduled RFC's. Coordinated meetings(CAB) amongst Technical Support staff and Operation Managers to ensure the proper and effective escalation of Company technical issues and RFC status.
  • Provide on-going communication of status and risks to management teams internally as needed and garner support for changes in scope, schedule, or budget
  • Demonstrated project management best practices (WBS) (RACI).
  • Built effective relationships through positive communication that motivates and influences others. Honest, trustworthy, valued team member, and actively involved in achieving team objectives.

Confidential, Redmond, WA

Support Operations Engineer

Responsibilities:

  • Provided world class, predictable support for an agile infrastructure/architecture and corporate community in a secure, available environment.
  • Supported many of the servers, tools and applications used to monitor, troubleshoot, and deploy devices on the MS Network, as well as provide performance reporting for infrastructure and devices.
  • Analyzed issues to determine depth of impact and determine correct escalation paths
  • Implemented strategies and conducted weekly post major incident reviews providing root cause analysis used to prevent outages, reduce incident occurrences, and increase system availability.
  • Accepted escalation of 50 incidents per for 250+ customers using business knowledge to identify and isolate high priority outages, engage proper teams, and expedite system restoration.
  • Communicated status to Client and follow-up as necessary after completion of Service Request.
  • Maintained current virus/security protection, run pre-emptive virus scans and remove any located virus' and repair all resulting damage.

Confidential, Seattle, WA

Account Representative

Responsibilities:

  • Organize the territory, plan cost-effective routing and prioritize multiple tasks independently with supervision from the Regional Manager.
  • Demonstrate an ability to effectively communicate product information to customers in a convincing manner that will result in increased purchases.
  • Instructed and familiarized scrub technicians with our instruments before the surgery.
  • Verbally assisted the Surgeons with facts and educated recommendations while they are working with are instruments and implants.
  • Kept surgeons up to date with new surgical techniques and implementation.
  • Gathered and organized account-related information and provided input on key customer opportunities.
  • Ability to delivery difficult messages if necessary and negotiate agreeable compromises to ensure positive outcomes for multiple parties.
  • Generated 20% increase in sales in less than a year.

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