SUMMARY

• 12 years of professional experience with progressive leadership roles in Confidential Financial Services industry - Cards and Payments domain.
• Managed large programs for successful implementation of critical projects such as PCI DSS Certification, EMV implementation, Portfolio conversion, Tokenization, Product launch, Merchant conversion and Dispute Management. Managed projects for general purpose, cobranded and private label cards for top US and UK banks.
• An accomplished Project/Program Manager with extensive experience in leading consulting engagements for financial service clients. Managed projects (Agile, Iterative and Waterfall) through their full lifecycles, encompassing all the roles and responsibilities, including budgets, change control, testing, risks and issues.
• Lead teams in all the areas of cards value chain such as transaction processing, clearing and settlement, fulfillment and Disputes.
• Consolidated and optimized the BAU services such as Production Support and Compliance Upgrade for Cards processing applications, and passed year over year improvements to the customer.
• Played different roles such as Project/Program manager, Technical architect, Cards SME, Cards and Payments consultant.
• Have strong focus on Planning, Execution, Monitoring, Knowledge management and Knowledge sharing.

TECHNICAL SKILLS

Environment: Mainframe, .Net, PEGA PRPC

Management: Agile, Iterative, Waterfall

PROFESSIONAL EXPERIENCE

Confidential, Detroit

Technical Project Manager/Program Manager

Responsibilities:

• Manage delivery of the projects involved in remediation for various business and retail bank products. Responsible for the financials of over $ 4M and manage with team size of around 20 for various delivery, operation and compliance activities. Hands on experience in project management tools - MPP, Clarity, Visio, PowerPoint.
• Collaborate with product owners to create the business process flow ‘as-is’ and ‘to-be’ for various remediation. Re-engineer the business process for remediation.
• Identify the approach to handle the legacy data for each product. Implement the solution to be compliant for PCI. Create PCI matrix to assess the remediation and pre-audit for certification.
• Manage the budget and identify the optimized solution for PCI compliant by working with various business groups, business vendors and project team.

Confidential, Atlanta, Dallas

Delivery Manager

Responsibilities:

• Managed delivery of the projects involved in application development and maintenance for various payment applications - On demand and ePayments. Responsible for the financials of over $ 3M and managed the team size of around 30 between offshore and onsite for various delivery and operation activities. Hands on experience in project management tools - MPP, Clarity, Visio, PowerPoint.
• Biller Quality Program - Collaborated with client’s team in PMO role to execute the flagship project with revenue size of over $ 6M, to improve the application and infrastructure efficiency for end client. Implemented the changes successfully to top25 clients by following agile methodologies.
• Managed and executed the flagship project which involves various contractors and stakeholders to implement the business needs for Confidential Payment System which will optimize the ESB environment and duplicate payment issues. The approximate cost savings of $300K resulted from this project and also addressed various customer complaints.
• Managed the project to redesign the payment authorization web services, payment router, voice objects and settlement system using SOAP UI for Confidential Ondemand environment.
• Proposed a solution to implement the voice object upgrade project to address more than 100 billers. Managed this project significantly and upgraded the billers to next desired level.
• Customer Care PCI Implementation and Certification - Managed the projects to enhance the customer care applications which involved in security patching PCI-DSS and certifications. Implement the vulnerabilities within SSL encryption protocol to Fraudnet, Web Security Admin and Partnercare applications etc.
• Identified and analyzed the vulnerabilities that could possibly expose the security and compliance. Compiled the remediation steps and reports for certifications.
• Examined the firewall protected data, stored data, encrypted cardholder and other sensitive data to check the regulatory and compliance requirements, and regularly test these security systems to provide the observations and readiness for audit.
• Performed PEN test for Payment Web Services and other Payment applications to identify the security vulnerabilities and presented recommendations to client executives by working with project team for closure.
• Managed the team size of 20+ associates in various locations with responsibility of conducting various meetings with business and project team, prepare business test strategy plan, mock audit and certification preparation.

Environment: Mainframe, .Net, Java

Confidential

Project Manager

Responsibilities:

• Merchant and Cards Origination Framework - Actively participated in PEGA PRPC CBA training and developed the proof of concept for Merchant and Cards Origination Frame work in PRPC 6.1 version.
• Worked with our senior architects to design the solution which can be used as a model for our client need in Dispute and Merchant acquiring using the latest SOA and Pegasystems technologies and practices.
• Lead the team to develop and implement the solution and given demo to the clients by understanding their need in future.
• PEGA PRPC Smart Dispute Management System - Managed a team of 30+ associates in various locations with overall revenue of $6M. The team is responsible to design and implement the dispute solution in PEGA PRPC.
• Conducted DCO sessions to understand the business requirements and translates into clearly documented design which will further gets developed as a solution, assist the team with analysis, design, implementation in both technical and process consulting specialties.
• Ensured maintainable solutions within PRPC Rules environment by providing clear guidance and best-practices into workflow process in UI/UX experience.
• Maintained knowledge of and apply industry best practices for architecture, participates in cross-functional component architecture teams, and develops future architecture and technology migration plans.
• Identify and implement the solution which leads to overall cost reduction by creating and maintaining rules based systems by designing simplistic and reusable rules components across multiple capabilities
• Providing leadership, guidance and direction to the development staff to ensure adherence to the Business Rules Strategy

Environment: PEGA PRPC

Confidential

Project Manager

Responsibilities:

• EMV Upgrade with Tokenization and Encryption - Managed and designed Chip and PIN execution and facilitated Chip cards personalization, Authorizations and Clearing messages. Key features of this upgrade are seamless transition of feature between Production and Failover host, Certification with payment schemes, Authorizations upgrade for enhanced chip datavalidations, Disputes upgrade for enhanced chip data chargeback rules, PIN Management Service support including Pin change and Pin unblock and Script reporting.
• Managed the project scope, issuer considerations, card authentication, cardholder verification, and transaction authorization features to enhance transaction security. Identified the Card personalization and implemented the recommendations such as Data preparation - In-house and Embossing - Vendor rules.
• Managed and identified the EMV implementation options to be compliant such as EMV Code base, processing private label cards, authorizations, scripting and PIN management.
• Managed the team size of 30+ associates in various location with responsibility of conducting various meetings with business and offshore lead, prepare business test strategy plan, create test plans, prepare high level system design, product demos and identifying any impediments.
• Cards Environment and BAU Support - Managed, motivated and nurtured a team of 60+ associates in various locations with overall revenue of $6M. The team is responsible for Cards application and enhancements projects for EMEA and LAC environment which primarily involves in Cards Authorization, Posting, Settlement and Disputes.
• Managed the development, testing and implement phase of various cards enhancement and maintenance projects. Conducted and facilitated various reviews with client and other delivery executives to review the engagement delivery and financials.
• Steered a task force to work on client needs in various delivery, quality improvement, tracking and pro-active business proposals and value additions.
• Cards Portfolio Conversion - Managed the flagship conversion projects by migrating the end clients to common FDC Cards EMEA environment for various end clients - AFS, CFS, SAV and Vanquis. Executed various conversion phases flawlessly from data mapping, Design, Conversion programs development and testing, Mock conversion, Dress Rehearsal, Day0 and Day1 batch support, Implementation and Warranty support.
• Identified and implemented the key activities involved in various phases of the conversion life cycle, Conversion and reaccrual flow for different subsystems, field level data mapping, critical logic for certain file conversions, system balancing etc.
• Managed and created the Merchant and Cards Origination Frame work for various Confidential clients in PRPC 6.1. It was developed as proof of concept and enhanced for various client and business needs.

Environment: Mainframe/VisionPLUS

Confidential

Project Lead/SME

Responsibilities:

• Cards Environment Support - Led the project team to provide the technical and functional support for running batches and supported retrofit needs to Cards testing environment. Created tools and provided solutions for various technology and retrofit needs. Well acknowledged by client and help in improving cost and quality. Facilitated UAT and PROD deployments for various EMEA releases and provide the validation steps for batch and online for various requirement.
• Worked through other stakeholders to develop the data mapping, conversion strategies for various end clients. Supported various conversions by creating conversion programs and POSVET reports for validations.
• Led the Batch Operation team to responsible for providing the technical support for various end clients Cards projects in test environments.
• Responsible for delivery KPI tracking, estimations, resource planning and metrics preparation.

Environment: Mainframe/VisionPLUS

Confidential

Responsibilities:

• SME in GTM/SFM technology, Chordiant and PEGA dispute system, created many technical and functional solutions for various business need and implemented successfully.
• Spearheaded the back-end implementation of Chordiant system using GTM technology to replace the PEGA dispute system. Two long years project involved with complex business cases and functionalities, engaged in development, defect fixing, implementation and post production activities.
• Implemented various business solutions to key interface functions such as ACLI (Account Credit Limit Increase), UGDG (Upgrade and Downgrade) and Statement.
• Learned the PEGA dispute system by working with client and then transitioned to offshore smoothly for 24*7 production support with required documentations.
• Worked in various compliance releases, by participating in JAD meeting to get the requirement for PEGA back-end and GTM impacts and implemented successfully.
• Worked in various release projects from requirement phase to Implementation phase in all activities. Implemented successfully one of the costs saving initiative MCFS auth database conversion with saving around $ 75K.
• SME for one of the function to design the EDS migration project. Designed an approach enabling migration of GM portfolio on EDS instance into new instance having limited innovation center capabilities.
• Led the project to implement the Credit Balance Refund (CBR) architectural flow to replace the PEGA CBR flow.
• Led the team to create a branded general purpose credit card to enhance the communication link. Developing ONUS transaction functionalities for new WoW retailer and providing security access.

Environment: VisionPLUS, PEGA and Chordiant.