SUMMARY

• Highly motivated, success - driven Information Technology Executive with a solid track record of driving increased levels in productivity, profits and internal/external customer satisfaction. Intellectual, progressive, experienced, and passionate Senior Leader of technology organizations with a renowned career comprising more than fifteen years automating multi-billion dollar enterprises.
• “Hands-on” IT Sr. Program Manager with a successful track record of spearheading an IT Transformation Program to transform IT into a business-focused, agile and innovative organization that provides optimal technology solutions and business capabilities. Led the creation of an Enterprise PMO organization including the implementation of a new Project Portfolio Management tool to provide enterprise visibility into the pipeline of projects, and ensure alignment with organizational objectives. Matured the project portfolio process by centralizing the collection of over 500 projects, and creating a consistent review, approval, and prioritization process.
• Broad exposure to supporting development lifecycle tools including Six Sigma, PMBOK, Waterfall, Agile, and Scrum methodologies. This experience also includes operational process improvement for IT Service, Change, Risk, and Issue management; work with offshore resources in India, UK, China, Japan, and Australia.
• Managed large-scale program specific full software development lifecycle (SDLC), technology infrastructure, and merger acquisition focused projects from initiation to execution while ensuring the availability of key resources across various teams; utilize and possess expert knowledge of MS Project, Innotas, PCM Web, Clarity, Workbench, Planview and many other Project Management tools.
• A hands-on leader and business executive who excels in delivering technical solutions with a measurable ROI. Experienced in leading technology integration efforts for infrastructure, applications, messaging, security, acquisitions, and divestitures. Proficient at identifying and building consensus on winning strategies and the associated goals and action plans. Excel at business value modeling, project management, governance, and leadership of large-scale, complex projects. Widely recognized as an insightful and trusted leader, mentor, and strategic thinker with experience across various business segments at Confidential and other organizations
• Strong, established reputation for delivering quality products and services while enforcing strict budget controls.
• Outstanding ability to develop innovative and creative solutions for platform capabilities that meet existing and future market needs, increase the value of current products, and introduce new offers.
• Adept at crisis management, troubleshooting, problem solving, and negotiations; always striving for 'win/win' scenarios. Excels in developing and motivating highly focused, diverse talent; structuring them into teams that deliver results and savings while fostering an environment of humility, thought sharing/partnership, and individual leadership/engagement/intrinsic drive. Highly technical with a solid business acumen.
• Recognized for expertise in Off-Shoring and BPO initiatives, having off-shored applications and job functions to deliver over $250MM in annual savings. Featured panelist on Off-Shoring best practices at Kellogg Leadership Conference at Confidential University.
• Successful in defining technology vision and roadmap, evaluating and aligning technology investments with business goals, and strength in building, enhancing, optimizing and expanding teams, infrastructures, systems, services and processes to facilitate rapid business growth.

AREA OF EXPERTISE

• Strategy
• Vision and Leadership
• C+ Levels and Board of Management Liaison
• PMO
• IT Governance and Risk Management
• Budget Management and Control
• Vendor Management & Contract Negotiations
• IT Governance and Risk Management
• Change Management and Resource Optimization
• Telematics system hardware software and wireless technologies.
• Global Team Management and Leadership
• Full Life Cycle Program/Project Management
• Highly Organized and Strong Analytical Abilities
• Multitasking in Fast-paced Environments
• Exceptional Presentation Skills
• Global Infrastructure management
• SDLC - Waterfall
• Agile/SCRUM Methodologies
• Acquisition
• Merger and Divestiture Expertise
• Big Data platform development and implementation

PROFESSIONAL EXPERIENCE

Confidential, Illinois

Senior Program Manager

Responsibilities:

• Contributed to Confidential ’s Acquisitions and Divestitures initiatives by ensuring that IT initiatives were concluded on time and under budget.
• Coordinated with cross-functional teams to ensure alignment with IT initiatives.
• Spearheaded a team of IT Infrastructure, Security, Enterprise Apps, R&D and Manufacturing ITO leads to successful program completion.
• Served as the IT communication liaison between Confidential and Abbott, PCYC, Stem, and ABR organizations.
• Kept ELT / Function Leaders informed of integration progress and risks.
• In additional to the M&A program, successfully executed harvesting of $17MM in IT savings that was a key contributor to the IT Transformation program.

Confidential, Chicago, Illinois

Program Manager

Responsibilities:

• Responsible for overall delivery of the program while functioning as primary POC for the client
• Assist PMO Director in strategically improving project methodology evolution, PMO processes and governance, and in driving the effort to build programs around large product implementations.
• Provided high-level project support and documentation for new technologies (Cloud) with an international focus, working with upper management, resellers, partners and customers, and managing the efforts of the project teams.
• Identified changes in technology, customer environments and product direction that could adversely affect the efforts of the project team.
• Allocate resources, maintained project milestones and revenue recognition in MS Dynamics CRM.
• Maintained ownership and enforce escalation process for issue resolution and give final Go/No-go on deployment.
• Saved troubled projects and improve line of business relationships
• Constructed standardized program processes to be utilized across vendors
• Conducted IT project level planning, risk assessments, issues management
• Identified, scheduled and managed IT project resources, once assigned to IT project plan
• Assisted in the collection of LOE’s for CR’s and SOW’s, etc. Within SLA guidelines; 5 business days/10 business days.
• Reviewed IT project requests, new and changes, conducted the impact assessment and comparison to planned capacity and IT resource availability, and provided recommendations for the IT delivery commitment, and scheduled accordingly (release, dates, resources ); documentation adherence to the change request governance process.
• Maintained detailed standardized IT project schedules and related artifacts (WBS).
• Tracked resource allocations mix and capacity planning and update regularly.
• Drafted project reports (status, metrics, dashboards, etc.); distributing reports in accordance with governance and SDLC standards, communication plans and prescribed cadence
• Assisted company leadership in ensuring a strong mission, vision, and strategy exist and are well communicated in an easy to understand method that empowers management to focus efforts and projects in a supporting fashion during dissemination.
• Aligned Information Technology plans with strategic business objectives, including revenue growth and profitability through effective collaboration with key stakeholders.
• Interacted with various business partners (both internal and external) to assist in the design and implementation of integration processes for the company's business applications
• Assisted in the selection and implementation of Salesforce.com Social Enterprise platform.
• Managed Data Center consolidation and migration projects for the M&I integration.
• Optimized their SDLC and project management approaches. Architected new offerings in a highly integrated, reuse fashion requiring little database, service bus, and API programming leaving mostly front end work for new products.

Confidential, Chicago, Illinois

Vice President Program Manager

Responsibilities:

• As a Program Manager, supported a portfolio of internal projects using Clarity across multiple lines of businesses responsible for performing strategic analysis to improve portfolio risk, profitability, and operational performance for various reporting initiatives; conduct workgroup meetings and report status to executive stakeholders.
• Provided leadership in strategy and product development, technology, change management, implementation, and positioning of products and systems with a thorough understanding of customers and markets. Successfully managed six banks' system conversions as well as three mergers and all related systems integration including LaSalle Bank, Countrywide Financial, Merrill Lynch and Confidential core desktop transformation programs.
• Developed key Application Rationalization and Workflow Tool (ARWT) for application assessment and deployment by CTO Verticals. The tool has now been adopted as a core BAC global product.
• Led the conversion of LaSalle and legacy BAC Northwest Teller platforms from Mosaic and Coin Apps to the Confidential standard Merlin Teller and Merlin Platform. This initiative converted 80,000 desktops (tellers and bankers) and resulted in the standardization of the Teller platform across all BAC retail banking units.
• Managed Data Center consolidation and migration projects for the LaSalle Bank, Countrywide and Merrill Lynch integration efforts.
• Using Six Sigma SDLC best practices, accountable for analyzing present-state, developing alternative future-state solutions and facilitating implementation by guiding all aspects of solution development, conducting SME interviews, and managing all project financial deliverables.
• As a member of the Governance team, evaluated current changes going into each release and assess any down/upstream impacts to the Analytics & Reporting team.
• Assessed current business processes by determining key priorities for each team while recommending opportunities for improvement and providing analytical and technical guidance to drive projects to successful completion.
• Key functions involved developing asset quality monitoring, identifying business trends based on economic and portfolio conditions, and executing strategic enhancements.
• Communicated business trends to senior management, created financial assessments and interpreted risk analytics. Sound knowledge of SAS / SQL, financial statements, and business processes.
• Identified, negotiated, and maintained/managed several multi-million dollar vendor partnerships.
• Improved software development team's SDLC. Wrapped focus, transparency, teamwork, and efficiencies around the development process. Designed approach to architecture and development to be more visionary and allow for agile development methodology.

Confidential

Project Manager

Responsibilities:

• Promoted to assume leadership of several key projects in support of highly visible IT realignment program designed to reduce costs and improve service levels globally. Accountable for new Application Development and Maintenance (ADM) strategy, Off-Shoring and other critical programs.
• Serve as Off-Shoring Subject Matter Expert collaborating with various divisions across multiple lines of business to identify opportunities for productivity and profit improvements. Challenged to manage wide range of issues for each initiative, including technology, human resources, security and regulatory compliance.
• Built supporting standards and programs including defining infrastructure and communication standards to support security, privacy and Sarbanes-Oxley requirements.
• Hand-picked for new initiative to identify, segregate and migrate LaSalle Bank’s infrastructure following acquisition by Confidential . Lead network transparency initiative to drive seamless connectivity and support $1.2B savings program promised to shareholders.

Confidential

Assistant Vice President

Responsibilities:

• Established key performance metrics to support transparency and accountability. Noted for exceeding all metrics including increasing system reliability to 99.99%.
• Improved scalability by developing and communicating a consistent set of computing standards.
• Implemented new anti-virus and intrusion-detection solutions across 21,000 nodes resulting in dramatic reduction in downtime and security incidents.
• Recognized for spearheading project that included migrating DSM supported environment to Windows XP/2003 and Active Directory.
• Centralized 3 server infrastructure and data storage locations into single location resulting in improved infrastructure management and reduced computing costs.
• Established proactive Distributed Systems Management Architecture and Engineering team to support Business Process Off-shoring (BPO) and Application Development & Maintenance Off-shoring.