SUMMARY

• 20 - year + IT Career with over 10 years focused on project management.
• Effective in leading and directing infrastructure projects from inception to launch.
• Extensive experience and repeated success in developing project initiatives, directing project plans and achieving revenue performance projects.
• Well versed in all aspects of project and personnel management.
• Results-oriented and high-energy professional with talent for leading by example and inspiring peak performance.
• Reputation for possessing excellent organizational and analytical capabilities.
• Determines innovative solutions to resolve business and technology challenges.

AREAS OF EXPERTISE

• Change Management Proficient
• Process Improvement
• Waterfall Methodology & Agile Proficient
• Vendor Sourcing
• Work Flow Planning
• Quality Assurance and Control
• Detail Oriented
• Results-oriented
• Budgeting and Forecasting
• Google Analytics Implementation
• Cost reduction and Containment
• Infrastructure Delivery

PROFESSIONAL EXPERIENCE

Confidential - Saint Paul, MN

IT Project Manager

Responsibilities:

• Manage the development, enhancement and retirement of complex information technology & business area solutions, systems, processes and services in support of the Department of Agriculture and Board of Animal Health.
• Established Website Customer portal for Commercial Feed License holders to have the ability to renewal their licensing and pay associated fees online.
• Coordinated audit of the Central Inventory System to determine priority and business funding for enhancements to improve efficiencies of use of the tool by Field Inspectors supporting Confidential Agencies
• Collaborate with business subject matter experts to collect business requirements for new projects submitted, complete formal project estimates and receive funding approval

Confidential - Woodbury, MN

Project Manager

Responsibilities:

• eNotification Center: provides the ability for CSR's to efficiently retrieve customer emails relating to quotes, policy information, and provide copies of ID cards, through a web browser. Since the go live date eNotification Center averages 400 users per day with an average of 2,200-page views. Managed a total budget of $200,000 and managed a project team of 25 resources (Hartford Employees/Cognizant) Completed March 2016
• PDA Documentum Integration: project moved the default PDA long term archive mechanism from the current Exadata Storage to the Enterprise Documentum document management system resulting in 2016 savings of $1. 3M and $36M over 7-year cost avoidance. Managed a total budget of $360,000 and managed a project team of 25 resources (Hartford Employees/Cognizant) - Completed April 2016
• Google Analytics Phase 1 - Deployment Lead for the release of Google Analytics Out of the box reporting on all Hartford Digital Assets - Completed May 2016
• ObservePoint Implementation: Successfully implemented the ObservePoint WebIQtool which will allow the Digital Analytics Team to monitor, test and validate web tags and analytics data on 43 Digital Assets. Managed a project team of 10 resources (Hartford, Cognizant) - Completed June 2016
• Personalization Engine RFP: Partner with Enterprise Architecture and Personal Lines to create use cases for a Personalization Engine which provided the requirements for a formal vendor Request for Proposal with the intention of selecting the top Personalization Engine vendor for a Personal Lines Invest Program in 2017.
• Enterprise Click to Engage (ATG Migration to ORN): Received THIP and Sponsor approval of the move forward direction to migrate the 3 remaining Click to Chat applications from ATG to Oracle Right Now.Established project team and formal Stakeholder Governance.
• Enterprise Click to Engage PII Remediation: Received Sponsor and Business approval to Remediate the current Oracle Right Now Solution to be Confidential ’s Information Protection Office Compliant. Actively managed project through the Define phase to include scoping conversations with Oracle and obtained Resource and Infrastructure costs from required resource areas
• Google Analytics ReArchitecture: To prevent the loss of data through capturing of Personally Identifiable Information the Google Analytics environment was re-engineered to split out all QA and Production Profiles which resulted in a total of 66 unique QA and Production Google Analytics Profiles across all Hartford Digital Assets. Effort was a coordinated effort with members of the Digital Analytics Tagging team, Google Analytics Reporting team and application teams across the enterprise. The entire scope of the project was delivered on time and within budget and paved the way for a successful Google Analytics Phase 2 PII Implementation Invest program.
• Google Analytics Phase 2 - Project Manager for the overall End-to-End Project plan including production releases for (2) Corporate, (4) Group Benefits, (5) Personal Lines Digital Assets. Provide out of office coverage support to End-to-End Project Manager on as needed basis.
• PM Day 2016 - Remote Logistics Sub Committee Chair - hosted monthly planning meetings throughout the year to brainstorm ways to improve the overall experience for remote Project Managers attending PM Day 2016.
• PM Community of Practice – Committee member to brainstorm monthly educational topics and coordinate speaker materials for monthly PM Community of Practice meetings. Lead the PM Community of Practice Meetings 3-4 meetings a year as needed

IT Project Manager

Confidential

Responsibilities:

• Mobile Device Detection – Managed RFI, Procurement and Licensing for the implementation of a Mobile Device Detection product to gather device statics to provide an Optimized Mobile Web Environment
• Managed Business Model - Managed the transition of outgoing Vendor to Incoming Vendor to support Environment Engineering maintenance resources
• Operationalizing the Integrated CMDB Database – Project focused on remediating Issues that impact data integrity in the CMDB focusing on Completeness, Timeliness, Quality and Control
• Developed Operational Process Guide for Steady State Support for SharePoint 2013 and SCOM Monitoring under the Office Automation Program
• Analyzed, Remediated, & Migrated ~345 Role Based Access Control (RBAC) Migrations for Contracted Resources, resulting in the refresh of over 7,000 contractor devices to Windows 7
• Enterprise Change Advisory Board Coordinator for Office Automation Program
• Lead Project Manager for Office Automation Infrastructure Implementation (Partnered with IBM to deploy 219 QA&PROD Virtual Servers and 35 Physical Services to Field Locations)
• Enterprise Change Advisory Board Coordinator for Office Automation Program
• Individual Life Field Sales 2012 Laptop Refresh (Refresh 190 devices from XP to Win7)
• Mutual Funds Workgroup Recovery Laptop Refresh (Refresh 50 Survival Critical Laptops)
• Mutual Funds Dual Monitor Rollout (Deploy 73 Dual Monitors)
• Windows 7 (Coordinate application and remediation application testing prior to Windows7 Refresh)
• Office Automation Optimized Desktop Windows 7/Office 2010 (Scope requirements/resources to support Windows 7 refresh of all employee and contractor devices)
• Project Web Server Migration (Partnered with PPM Tool team to migrate PWA Projects to PPM)
• Minnesota Data Center Migration (Assisted Lead PM with tracking of server migrations)
• Group Benefits Dual Monitor Deployment (Managed all logistics and onsite deployments)
• Windows 7 (Coordinate application and remediation application testing prior to Windows7 Refresh)
• High Availability Audit of Applications (Metrics and Analytics tracking for Senior Leadership)
• Individual Life Broadband Card Implementation (Provide Broadband cards for Life Sales Staff)
• Lotus Notes to Exchange Migration (Coordinate Steering team meetings)
• Group Benefits Remote Worker Program (Subject Matter Expert for ordering equipment)
• SageAcc Pac General Ledger (Deployed accounting software for Line of Business)
• Individual Life QTree Replatforming (Migration of 14 QTrees from NASLite to NAS)
• Hartford Life Retail Server Remediation (Server required additional storage for application)
• NetX 360 Laptop Memory Upgrade Project (Increase memory in laptops to support NetX 360)
• Individual Life Call Recording (Deployment and Implementation of Avaya IP Hardphones to Call Center Staff)
• SharePoint Support (Maintain current information on team SharePoint Site)
• Field Admin Personal Computer Updates (Refresh computers for field sales staff)
• Individual Life AWD Server Replacement (Replace End of Life Server)
• USWM Retail IWAS and ERISE Rehosting (Replace server for IWAS and ERISE applications)
• Minnesota Workgroup Recovery (Complete inventory of all equipment in Maple Grove and Oaks facility)
• Individual Life Blackberry Refresh (Refresh Blackberry Devices for Field Sales Staff)
• Server Decomissioning (Research and track server decommission requests for financial true-up)