SUMMARY

• 9 years of professional experience managing ITProjects in the field of Project Management, Business Analysis, and Content Management in E - Commerce, Telecommunication, Marketing, Financial, Tooling and Machinery Industries.
• Providedproject management support for integrating the global sales reporting applications for a major reputed clients.
• Coordinated and performed requirements elicitation, process tailoring, wireframe development, architecture development, configuration management, quality audits, and testing activities with an onsite and offshore combined team.
• A strong exponent of theProject Management Body of Knowledge (PMBOK) principles and ITIL best practices.
• Strong customer facing skills due to frontline customer facing roles for 7+ years.
• PerformedProject monitoring and control, managed issues, risks, action items, and prepared reports for senior management review.
• Proficient in utilizingProject Management tools to develop SOWs, RFPs, RFQs,Project plans, Project schedules, resource planning and management, cost-benefit analysis, budgeting,Project kickoff meetings, status meetings, and timeline management.
• Proven experience in drafting detailed Product Requirement Documents (PRD), Business Cases, Use Cases, Proposals and Return on Investment (ROI) templates.
• Experience in mapping UML diagrams for data flows, system diagrams, process flow diagrams, Activity diagrams, Sequence diagrams using Microsoft Visio
• Strong understanding and working knowledge of E-Commerce Operations, Content Management, Website Administration and Maintenance.
• Managing multiple web projects at a time and able to communicate exceedingly well with clients/vendors and met deadlines.
• Gathering business requirements and writing technical specifications.
• Analyzing quarterly business performance and updating supplemental specifications.
• Generating custom reports and delivering insights to stakeholders and executives.
• Monitoring data quality in analytics tools and raising key issues to the team.
• Analyzing large amount of Data and performing various operations like Data Cleansing, Data Warehousing, Data Mining and Migration of Data.
• Exceptional ability to multi-task with attention to detail.
• Strong interpersonal skills, excellent analytical & problem solving skills. Adapt learning new technologies and always ready to take initiatives.

TECHNICAL SKILLS

Operating Systems: Windows XP/Vista/7/8, MAC, Linux, UNIX (IBM AIX)

Project Methodologies: Agile Software Development, Extreme Programming (XP), Waterfall

Project Management Tools: SharePoint, JIRA, Alfresco, BaseCamp, Daptiv

Content Management Systems: Ericsson MSDP, Joomla, WordPress, Volusion, BigCommerce, GoDaddy, Amazon

Application Testing Tool: HP ALM (Application lifecycle Management)

Programming Languages: C, C++, Core Java, JavaScript, PHP

Web Technologies: HTML5, CSS3, XML, JSON, AJAX

Database Management System: phpMyAdmin, MySQL, MS Access

Development Environment: WAMP, XAMPP, LAMP

Internet Protocols: TCP/IP, UDP, DNS, HTTP/HTTPS, FTP, SMTP, IMAP, POP3, SSL

Social Media Integration: Facebook, YouTube, Twitter, Pinterest, LinkedIn

PROFESSIONAL EXPERIENCE

Confidential, Texas

Project/Program Manager - Web

Responsibilities:

• Managing web projects initiatives from initiation through delivery, interfacing with vendors and internal teams on operational, technical or execution related issues.
• Collaborating with Brand Marketing, Product, Sales, Logistics, User Experience Design, IT and other partner teams to ensure that all projects impacting the online shopping channels provide an optimal customer experience.
• Partnering with the Consumer E-commerce Manager to deliver new online capabilities and services, ensuring business and brand needs are met, and projects are completed on time and within scope.
• Leading the creation, prioritization and maintenance of the e-commerce and e-care functional roadmap (0-18 mos.) offering enhancements that ensure the optimal experience while delivering projected business results.
• Developing, contributing and maintaining documentations that outline site standard requirements for optimal site performance. Ensuring website consistently meets or exceeds site standard requirements, e.g., performs similarly across browsers, offers minimal load time, supports SEO, etc.
• Managing CMS (Content Management) projects on Alfresco and Ericsson MSDP platform
• Reviewing Test Procedures, extensively interacting with the QA Team in executing the Test Plans for UAT, providing Test Data, creating Test Cases, analyzing bugs, interacting with team members in fixing errors and also assisted in Post-Production support.
• Actively working on Adobe Omniture/Site Catalyst and Google Analytics for all Sprint Prepaid Brands analytics requirements.
• Working on migrating Google analytics tags to Adobe Omniture platform for Assurance Wireless initiative.
• Ensuring accurate placement for all analytics and testing for each project before launch.
• Also making sure that web page have required JavaScript objects to capture the data on Adobe Site Catalyst.
• Troubleshooting day-to-day analytics issues and orchestrates getting necessary reports.
• Managing multiple report suites for each brand within Omniture.
• Creating segments of site section in analytics tools for ease to access filtered data.
• Engage in day-to-day monitoring of website sales performance, including identification of key volume drivers/levers.
• Bringing together appropriate resources when business and operational issues are identified and then track them to resolution.
• Leading the forecasting of channel performance and the delivery of commitments across key measures.
• Identifying and introducing new methods/ideas to deliver on key metrics.

Confidential, NY

E-Commerce Project Manager

Responsibilities:

• Created, managed and published successful product pages with the goal of converting visitors into customers.
• Developed overall strategy and business plan to gather and maintained multi-site contents as well as established business and technical requirements to support the content plan.
• Worked on various Content Management platforms, i.e. Joomla, WordPress, Amazon, eBay, GoDaddy, BigCommerceand custom eCommerce CMS.
• Actively involved on Project Management and SDLC of “Penn Tool Redesign” and “Light Tool Supply” Projects.
• Analyzed large amount of Data and performing various operations for Data Cleansing, Data Warehousing, Data Mining and Migration of Data.
• Maintained product and customer databases and used SQL queries to get set of information.
• Actively worked on Next Generation Software (Reflection for UNIX and Digital) for Distributors which is a comprehensive Enterprise Resource Planning (ERP) System with an extensive set of distributor specific modules, based on UNIX and Microsoft technology.
• Responsible for ensuring website’s online product catalog matches internal system in terms of daily price and data update.
• Managed 400K+ SKUs and processed bulk price updates in a batch using our internal UNIX system.
• Responsible for setting up and managing work environment for Windows and Mac OS.
• Provided technical support and service for computer hardware, software and Network issues.
• Advanced working knowledge of Microsoft Office Suite - Excel, Word, PowerPoint, Outlook
• Created and managed Amazon and eBay seller accounts, Facebook pages, YouTube and Pinterest.
• Also worked on eCommerce SEO & Marketing tools like Google Analytics, AdWords, Webmaster Tools, Merchant Center and Blogger.
• Mentored and supervised juniors.

Confidential - Newark, NJ

Project Manager

Responsibilities:

• Identified the project's stakeholders during initial meetings for the purposes of understanding the requirements.
• Preparedproject plan and allocated resources working with Business analysis team and development team
• Conducted user interviews, gathered requirements, analyzed the requirements by using Rational Rose, Visio and Requisite pro - RUP
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Visio.
• Conducted Functional Testing, Joint Functional Testing and UAT, documented and reported user feedbacks to management team.
• Assisted the PM on various projects throughout theproject Management Life Cycle (PMLC) includingproject Charter,project Plan and Resource allocation.
• Managed and updated dailyproject status using MSproject
• Excellent Programming knowledge in SQL.PL/SQL, HTML& UNIX.
• Sound knowledge in RDBMS i.e. Oracle, SQL server, DB2 Backend testing of stored procedures, triggers using PL/SQL scripting workflows
• Mapped the entire process chain for which the system was being implemented, and created the Work Breakdown Structure (WBS) to help facilitate in managing the projects better.
• Used RUP methodology and Unified Modeling Language (UML) to design, document, and manage requirements throughout lifecycle of theproject.
• Identified and documented issues, risk and gaps, their descriptions, their impact and provided recommendation and alternatives to develop the application to meet the user requirements
• Transformed the business requirements maintained in the RequisitePro into Functional Requirements and prepared the Functional Requirement Document (FRD)
• Assisted development team in Preparing collaboration diagrams, sequence diagrams and UML notations for detailed analysis of business objects.
• Worked cross functionally with developers, QA andproject managers to make sure each the data could address their needs
• Involved in UAT to confirm that the system under test meets the user needs and provides confidence in its use
• Responsible for managing the documented system requirements and Requirements Traceability Matrix.

Confidential, Charlotte, NC

Business Analyst

Responsibilities:

• Managed a development team responsible for product delivery, support, development and maintenance.
• Monitored theproject processes, making periodic changes, authoring progress and completion; managedproject plans and budget, guaranteeing on-time delivery.
• Ensured allproject requirements and objectives are properly documented and pursued.
• Gathered and documented BRD, FRS, and URS during user interviews.
• Ensured timely activity, integration, productivity and efficient use of resources to meet requirements.
• Developed test strategy, test plan for manual, automated and load testing based on design requirements and extent of development done for each sprint.
• Involves monitoring the process from planning, test case scripting, test data creation, test execution, defect tracking and delivery and sign-off by product owner.
• Established key success indicators and managed trade-offs between scope, quality, time and cost.
• Identified business issues and defined the required solution to ensure delivery.
• Managed JAD sessions with SMEs, Business departments, and IT Analystsproject Managers for planning and Requirements Gathering.
• Interacted with the internal stakeholders to gather user requirements and their expectations from the system for the TO-BE model.