SUMMARY:

• ‘I have focused on finance and compliance objectives by implementing and managing controls, ensuring continuity of operations and accountability between pre - sales, deployment, finance / accounting and our telecom vendors
• Dedicated and thorough Project Manager with 15 + years of experience in Telecom expense management, finance auditing and deployment of large-scale telecommunications initiatives. Well versed in the maintenance and support of network security systems, including follow-up and quality assurance. Successful track record of identifying sales and billing errors to recover significant revenues and proven ability to manage large-scale projects and achieve fixed objectives.
• Telecom Dispute Resolution Audit & Analysis Project Management Access / SQL queries
• Excel V - lookups / Pivot table analysis / If Then / Index ( Telecom Provisioning (MACD s)

PROFESSIONAL EXPERIENCE:

Confidential

Telecom Project Manager

Responsibilities:

• Responsible for placing DID / DDI orders with their vendor Pure IP for Confidential s remote office, data centers and learning centers including port orders.
• Maintained a detailed spreadsheet keeping and following up on all orders.
• Ran a monthly VLOOKUP By comparing the ticket system output with our order tracker to ensure we captured all orders and that the order statuses matched and submitted findings to my Manager
• Followed up on DID, number port orders and telecom orders with their primary vendor Expereo
• Utilized their TEM system NTT Data to pull invoices, EDI and inventory reports.

Confidential, Durham, NC

Telecom Specialist

Responsibilities:

• Responsible for working and seeding invoices for their TEM Tangoe / Calero
• Responsible for seeding new accounts for domestic US / Canadian invoices
• Investigated new billing to ensure the pricing (MRC) services ordered matched our signed SOF
• Investigated and researched billing errors through the use of pivot and VLOOKUP tables and used
• If/then commands to flag discrepancies based on a 5% variance.
• Pulled Tangoe inventory reports monthly and reviewed to ensure accuracy
• Worked at maintaining a positive relationship with our Telecom vendors and account Managers.

Confidential, Cary, NC

Network Project Manager

Responsibilities:

• Support Verizon Credo through adherence to company policies, processes and practices Execute & maintain project management processes in the areas of project schedule, quality, communications, risk/issue, escalation and change management Provide project support under the guidance of the Lead PM for 2 - 3 Medium/Large projects
• Tower lead AND provide independent PM support for Small/Medium projects Develop and maintain project schedules and calendars with the input from client and project team Track and manage tasks assigned to the internal teams to meet client deliverables while distributing regular status reports to stakeholders Act as primary customer interface by facilitating team meetings to include providing meeting minutes, and action items Build strong communication channels with client and internal departments such as Sales, Solutions & Service with the ability to provide custom reporting, monthly dashboards, schedule integration and metrics/SPI management

Confidential, Raleigh, NC

Telecommunications Project Manager

Responsibilities:

• Identified $130K in excessive billing from our primary MPLS provider in the first 3 months due to incorrect contract recurring charges in addition to carrier start bill dates prior to acceptance.
• Identified an additional $250K to date in excessive billing through ongoing carrier bill audits.
• Reported my findings monthly with Excel pivot tables, V-lookups and graphs.
• Created and implemented management by exception methodologies to capture billing anomalies monthly.
• Worked with our Engineer to port TN’s by creating LOA’s from legacy POTS / PRI to our newly deployed private line MPLS and Internet SIP trunks.
• Attended test and turn up calls with our carrier ensuring test calls were made and data circuits were passing traffic so that the legacy Level 3 circuit could be submitted for disconnect.
• Worked with our Telecom carriers as needed to procure quotes, submit MACD’s (move, add, change, disconnects) and manage billing disputes which I logged and tracked through resolution.
• Maintained an order tracker reviewed by C level Managers.

Confidential, Durham, NC

Deployment Project Manager

Responsibilities:

• Ordering voice and data services from carriers, including but not limited to POTS service, cable internet, DSL, MPLS, VoIP, cellular voice. Disconnecting services as needed.
• Finding any incorrect vendor billing.
• Submitting requests to vendors for corrections and credits
• Follow up to confirm corrections are made and credits are issued
• Track all telecommunications expense and provide reports to client management.
• Receive and process break fix requests by email, phone and our HP SM ticketing system for dispatching our carriers or our inside wiring company.
• Follow up with carriers to receive status updates and RFO’s in addition to tracking completion of our inside wiring repairs.

Confidential, Durham, NC

Administrator / Customer Service

Responsibilities:

• Receive ASR (access service request - industry developed forms used to order service between telephone companies) from IXC carriers.
• Review all Access Service Requests for comprehensiveness
• Determine if the information is correct, complete, and accurately describes what the customer is ordering by validating required data fields using industry standard guidelines (i.e. NC/NCI decoder, NPA-NXX, CLLI code lookup tools validating serving wire centers and CFA assignments)
• Issue orders in appropriate provisioning system (DPI, CABS, Metasolv)
• Provide customers with updates on order status and resolve questions or issues
• Coordinate the escalation of orders.
• Manage my work queue and follow up on all orders in clarification or with jeopardy status codes through issue resolution or cancelation.
• Work projects requested by managers, such as audits, tracking reports, tariff/billing conversions and corrective orders.

Confidential, Secaucus, NJ

Telecom Consultant

Responsibilities:

• Identified 75K in monthly telecom savings eliminating redundant services and re-negotiating VoIP services with more competitive rates.
• Conducted vendor risk assessments / analysis of their current telecom carriers.
• Facilitated the conversion of all vendor invoices to e- billing format.
• Created pivot table templates to verify and expedite monthly invoices for AP
• Worked with carriers to migrate orphaned services to the correct accounts and created new accounts as necessary segregating voice and data services.
• Assessed their overall telecom spend and provided recommendations for inventory consolidation
• Linked budget codes to location ID’s with pivot data hierarchy.
• Created RFP for proposed mobile carrier.
• Created risk analysis template for analog line disconnects requests.
• Presented my findings to the CIO with PowerPoint and detailed report deliverables.

Confidential, Broomfield, CO

Business Analyst

Responsibilities:

• Research and analysis across multiple revenue, inventory, ordering and cost systems.
• Recovered significant stranded revenues by analyzing circuit migrations and hot cuts.
• Identified vendor circuit disputes and escalated with the Telecom carrier.
• Access the front end and back end of various billing/financial systems for data mining purposes for exception analysis.

Confidential, Milford, CT

Telecom Expense / Procurement Analyst

Responsibilities:

• Recovered up to $1.5M in the first year by weeding addendums for sales inaccuracies and monitoring deployment for timely and accurate billing.
• Streamlined the addendum and pre-sales quoting processes for efficiency and error reduction.
• Accounted for infrastructure cost savings of $900K in 2010, as well as additional cost-saving efforts within pre-sales and deployment.
• Coordinated vendor risk assessments for all carriers and providers > $10K monthly spend
• Assisted Engineering with change management coordination relating to our backhaul.
• Consolidated numerous Cisco Smartnet contracts for ease of management by negotiating a blanket renewal pro-rating all subsequent device additions with our vendor.
• Tracked usage on shared backhauls & consolidated or eliminated redundant telecom services.

Confidential

Sales Engineer/Deployment Telco Project Manager

Responsibilities:

• Assisted with special projects, including creating the data business rules and workflow requirements for new automated proposal system.
• Provided mentorship and to Deployment Project Managers deploying service contracts, new and existing Sales Engineers on understanding typology and worked with Deployment in provisioning contracts and circuits.
• Received company brain for resolving connectivity issues on a jeopardized account.
• Reduced annual Cisco billing by $65K through auditing of current and past invoices.
• Created purchase orders, tracked all orders, reconciled invoices and validated receipts totaling $150K per month.