SUMMARY

• Over 11 years of experience in IT. Experience spans Technical Project Management, Lead Business Systems analysis, and Business Development.
• Proven experience managing large, complex software development and implementation programs to deliver technical solutions across multiple project teams and organizational units.
• Experience in managing the project throughout the System Development Life Cycle (SDLC).
• Proven ability to manage diverse highly complex programs and ensure effective collaboration and communication across business and technology stakeholders and multiple geographies using web sharing technologies such as WebEx, Microsoft Lync and HP Virtual Room.
• Strong business expertise, keen understanding of business needs, and ability to ensure technical solutions, strategies, practices, and governance deliver business and customer value.
• Experience with various software development methodologies including the agile development methodology such as Scrum and Waterfall development methodology.
• Success in developing program/project level artifacts to support a major software implementation program with concurrent releases.
• Successful track record of delivering on agreed upon business objectives and performance on key metrics.
• Highly effective communication and negotiation skills in all mediums and throughout all levels of the organization.
• Experience with program management office (PMO) planning and operations activities.
• Experience working with ecommerce, transportation and healthcare companies and deploying software into a live web environment
• Perform Project Assessment based on interaction with the customer & subject matter experts (SMEs); define high - level scope of the project and seek approval after documenting the Statement of Work (SOW).
• Develop Project Charter to document project scope, milestones and deliverables.
• Plan the project by developing - a Work Breakdown Structure (WBS), a budget plan, a project schedule and a human resource plan.
• Identify the Resourcing for the project. Resources include human personnel, software and hardware.
• Staff the project by identifying the skillset, roles and responsibilities required to complete the project successfully. Includes interviewing, hiring and inducting new team members.
• Participate in identifying and reviewing the business requirements (BRD) with the client.
• Facilitate the design of the software solution to achieve the project goals.
• Track the project through the project execution when the solution is coded, tested and deployed (GO-LIVE) using Microsoft Project or other Project Management tools.
• Ensure the project team members work on the tasks assigned to them and deliver quality software that meets client requirements.
• Coach, mentor, motivate, supervise, and influence project team members to solve problems and to take accountability for their assigned work.
• Measure Project Performance by monitoring and controlling variances by performing corrective actions and communicating it to the Project Stakeholders.
• Planning and performing Risk Management and Issues Management
• Report project status to the management (using PreSage) and client leadership periodically.
• Obtain approval/acceptance of the project deliverables from the clients.
• Collect project feedback and document them as lessons learned during the close down of the project or End of the Sprint (for Agile projects).
• Maintain project artifacts in the Microsoft SharePoint.
• Customer Management - manage customers’ expectations and communicate the client’s expectations to the team periodically.
• Measure individual’s and team performance on an on-going basis and recognize them using the WorkDay Tool.
• Manage escalations - by engaging the team, tracking and communicating the progress till completion.
• Plan, Develop and Manage infrastructure required for the projects. Includes making work assignments and reviewing the deliverables.

TECHNICAL SKILLS

• MS Project - Project Management Tool
• HP PPM - Project Management Tool
• Rally - Agile Project Management Tool
• JIRA - Agile Project Management Tool and Defect Management Tool
• PreSage - Project Reporting Tool
• Workday - Performance
• Career and Team management
• Caliber - Requirement Management Tool
• HP Quality Center - Defect Management Tool
• Bugzilla - Defects Management Tool
• MS Sharepoint - Document Management Tool

PROFESSIONAL EXPERIENCE

Confidential - Dallas, Texas

Technical Project Manager and Scrum Master

Responsibilities:

• Manage multimillion dollar projects for the client within a Healthcare environment using Waterfall as the project methodology.
• Supported the implementation of ICD-10, T-MSIS (Transformed Medicaid Statistical Information System) and APCD (Advance Payer Code Database). These projects sourced data from MMIS (Medicaid Management Information system). The data submitted using the T-MSIS project included Medicaid and CHIP (Children's Health Insurance Program) information.
• Engage all the project stakeholders - state customer, federal government customer, the project team, HP leadership, the system administrator team, the DBA team, the Electronic File transfer team.
• Oversee the design, building and integration of a Data Warehouse solution - ETL in Informatica, Database in Oracle 11G, Unix scripts in Solaris and BizTalk for file transfer.
• Modify/develop data access processes in accordance with team policies, procedures and security standards.
• Work closely with the business functional areas, technical teams and clients to define systems/project priorities, scope, approach, resource requirements, timing deliverables and Funding.
• Assign and manage the work in the Data Center - includes System Admins and DBAs.
• Develop project plans specifying goals, strategy, dependencies, staffing, scheduling, contingency plans, and allocation of resources.
• Identify and schedule project deliverables, milestones, and required tasks.
• Assign tasks, responsibilities and drive accountability to project team members in a matrix environment.
• Provide leadership and direction to client and project teams.
• Manage product or application upgrades in the environments.
• Perform weekly and monthly reporting to HP Leadership and the Customer.
• Review the risk register weekly.
• Seeking approvals of purchase orders requisitions.
• Recruit and induct new project Team Members.
• Monthly project status reporting to the PMO.
• Plan, Develop and Manage infrastructure required for the projects. Includes making work assignments and reviewing the deliverables.

Confidential, Dallas, TX

Technical Project Manager and Scrum Master

Responsibilities:

• Leadership of a 10 member development team delivering Payment Engine Changes for Confidential as a Scrum Master (and Project Manager).
• Project Management for a project including team members at Dallas and an offshore location in India using Agile Methodology.
• The solution was developed using Java and MS SQL.
• The Project Management tool used was Rally and JIRA to capture the defects.
• Facilitate daily scrum meetings.
• Responsible for consistent application of all standard project management methodology processes, tools, and documentation throughout the project lifecycle.
• Drive all aspects of project management activity, including collaborating and coordinating across the organization.
• Responsible for identifying and managing risks, making sound judgments about quality, and stopping (or speeding up) production at the right time.
• Lead and coordinate of design/implementation efforts between internal teams and external customers and/or partners.
• Drive user story brainstorming, review, and clarification sessions with software and quality engineering teams.
• Participate in Deep Dive sessions on key architectural components; discuss, debate and influence technical teams on system design.
• Participating in the PMO initiative - Weekly Leaders Quality Review.
• Monthly project status reporting to the PMO.
• Technology used included Apache webserver, Weblogic application server, Java J2EE, and Oracle database.

Confidential, Dallas, TX

Technical Project Manager and Scrum Master

Responsibilities:

• Leadership of the two agile scrum teams as a Scrum Master (and Project Manager) each consisting of 9 team members.
• The solution was developed using Java and Oracle.
• The Project Management tool used was MS Project and JIRA was used to capture the defects.
• Facilitate daily scrum meetings.
• Responsible for consistent application of all standard project management methodology processes, tools, and documentation throughout the project lifecycle.
• Drive all aspects of project management activity, including collaborating and coordinating across the organization.
• Responsible for identifying and managing risks, making sound judgments about quality, and stopping (or speeding up) production at the right time.
• Lead and coordinate of design/implementation efforts between internal teams and external customers and/or partners.
• Drive user story brainstorming, review, and clarification sessions with software and quality engineering teams.
• Participate in Deep Dive sessions on key architectural components; discuss, debate and influence technical teams on system design.
• Technology used included Apache webserver, Apache Axis2/Java web services engine, Weblogic application server, Java J2EE, and Oracle database.

Confidential, Detroit, MI

Jr. Project Manager

Responsibilities:

• Managing a team of 4 Business Analysts and 4 Developers in addition to performing hands on as a Business Analyst.
• Define project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget.
• Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
• Design new computer programs by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.
• Improve systems by studying current practices; designing modifications.
• Recommend controls by identifying problems; writing improved procedures.
• Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
• Maintain system protocols by writing and updating procedures.
• Provide references for users by writing and maintaining user documentation; providing help desk support; training users.
• Maintain user confidence and protect operations by keeping information confidential.
• Prepare technical reports by collecting, analyzing, and summarizing information and trends.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Solution Opportunity Approval Review (SOAR) preparation.
• Submit and score of RFQ's, RFI's and RFP's inclusive of vendor demonstrations and final selections process.
• Technology used included Apache webserver, Weblogic application server, Microsoft .net technologies, and Oracle database.

Confidential

Business Development Executive

Responsibilities:

• Work with and expand current prospect database within specified business sectors to generate effective leads & exceed sales targets for the business.
• Develop a sales contact plan direct marketing, and attending industry events to build relationships with key prospects.
• Respond to incoming Requests for Information (RFIs), Requests for Proposals (RFPs) in a professional and creative manner.
• Understand a prospect’s business needs and work with the expert teams to develop a tailored digital marketing proposal.
• Work closely with colleagues in SAP to identify common new business prospects and cross-sell integrated search and affiliate proposition.
• Represent the company at industry events, including round tables, speaking forums and new business events.
• Work closely with marketing to identify appropriate go to market messaging for specific business sectors.
• Work closely with the Sales team to develop new business proposals.
• Work closely with the client service, operations and implementation teams to demonstrate SAP expertise at new business pitches.
• Contribute to the learning environment by identifying areas where there is potential for learning and building knowledge with others.

Confidential

Database Administrator (DBA)

Responsibilities:

• Providing consultancy & DBA support to several clients of Oracle.
• Establish the needs of users and monitoring user access and security.
• Monitor performance and manage parameters to provide fast responses to front-end users.
• Map out the conceptual design for a planned database.
• Consider both back-end organization of data and front-end accessibility for end-users.
• Refine the logical design so that it can be translated into a specific data model.
• Install and test new versions of the DBMS.
• Install and maintain databases in different operating systems and servers and configurations such as virtual desktop infrastructure (VDI).
• Maintain data standards, including adherence to the Data Protection Act.
• Write database documentation, including data standards, procedures and definitions for the data dictionary (metadata).
• Control access permissions and privileges.
• Develop, manage and test back-up and recovery plans.
• Ensure that storage and archiving procedures are functioning correctly.
• Capacity planning.
• Work closely with IT project managers, database programmers and multimedia programmers.
• Communicate regularly with technical, applications and operational staff to ensure database integrity and security.
• Commission and install new applications and customizing existing applications in order to make them fit for purpose.