SUMMARY

• Proven expertise in managing dependencies, steering teams toward milestones, and collaboration across multiple stakeholders including Dev ops teams in Jira and setting up the roadmap.
• PSM, PSD Certified Agile Scrum Master with 11 years of experience in Software Development which includes Java, C++ migration to Java, IT Infrastructure, Windows 8, 8.1 image Development, Service Delivery, Operations and Program Management
• Adept in JIRA and extensive experience in using dashboards, creating tickets and mapping overall structure
• Process oriented with demonstrated desire for driving continuous improvement
• Proven track record of goal attainment
• The wealth of expertise entails Agile & Scrum methodologies
• Adept at SDLC with proficiency in mapping Business Requirements, Technical Documentation, Application Design, Development and Troubleshooting for Information Systems Management
• Expertise in managing development team through development life - cycle using both Scrum and Agile methodologies
• An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of business and management and excellent team building abilities
• Mapping requirements & providing them best solutions involving evaluation & definition of scope of project and finalization of project requirements
• Monitoring multiple projects from conceptualization and visualization to technology mapping and final execution
• Ensuring timely completion and delivery of project to the client, extending production support of multiple applications
• Handling resource allocations and setting up of the communication channels across the various horizons of the organization structure
• Planning, executing, monitoring and reviewing ongoing projects / service management
• Understanding & mapping client’s requirements / enhancements to the product, resourcing requirement analysis - software and manpower
• Developing, implementing & providing all kind of support for business application software for clients
• Implementing solutions that effectively resolve problems or provide improvement
• Acting as IT subject matter expert for Windows 8, 8.1 infrastructure technologies & application solutions

TECHNICAL SKILLS

• Python Programming
• MS Deployment Tool
• System Center Configuration Manager
• MS Windows 8 8.1
• MS SharePoint 2010
• Java
• Camel
• Karaf
• Spring
• Hibernate
• Big Data

PROFESSIONAL EXPERIENCE

Confidential, Tampa, FL

Program Manager

Responsibilities:

• Planning, owning and delivering infrastructure project tracking for a business operations team
• Managing multiple projects pertaining to Integrated Confidential Advanced Provisioning Platform and delivery infrastructure using Jira
• Partner with internal and external development teams to clarify work sequencing
• Driving collaboration in a changing business landscape with evolving priorities
• Grasping and transforming the underlying business needs into feature requirements
• Proposing solutions and alternatives to problems that arise
• Regularly communicate the health of initiatives through an intelligent suite of dashboards, and throughput reports to provide contextual insight
• Create schedules, templates, run books, documentation, and guidelines
• Create maintenance and upgrade plans to accommodate demand and changes from team
• Handling multiple Development and Quality Projects
• Ensuring that the Development and Quality Project Teams completes the project in budget, on schedule and within scope
• Developing the Project Plan with the team and managing the team’s performance of project tasks
• Securing acceptance and approval of deliverables from the Project Sponsor and Stakeholders
• Handling status reports, risk management, escalation of issues that cannot be resolved in the team
• Supervising Daily Scrum Meetings, Weekly Sprint Planning, Weekly Sprint Reviews, and Sprint Retrospectives
• Directing software development activities for business process mapping of the client & identifying appropriate development methodology; carrying out activities like prioritizing tasks, development, mentoring, tracking schedule, etc.
• Carrying out project management activities like creation of SLA, SOW, initial study of systems/application, Work plan, transition plan, resource planning (including who survives and continues), execution of transition plan and project after completion of transitions, budgeting & cost analysis
• Complete ownership of the product from requirements analysis to execution of the product, covering design, development, testing and Implementation, maintenance, and support stages.
• Agile methodology of process and execution of project, acting as Scrum Master
• Planning and scheduling project goals, milestones and deliverables.
• Participate in key discussions of quality, costs, resources, scope and time.
• Participate in technical realization of the concepts at the client site.
• Participate in developing RFP (Requests for Proposals).
• Defining resources and schedule for project implementation.
• Identifying and solving project issues effectively.
• Organization, presentation and customer service skills
• Designing and maintaining project and technical documentation.
• Planning for risk and developing strategies for dealing with potential risks as well as covering them.
• Providing the program status and maintaining the communication throughout the hierarchy.
• Procurement Management: Identifying vendors, Working on RFQs
• Development Management: Product development and release management.
• Deployment Management: Execution planning and implementation of the product.
• Working with the program stakeholders to define and execute the engineering program.

Environment: C++, Java, Jira, Confluence, MS Project, Selenium, QTP, SonarQube, GMock, Mockito and various client specific tools.

Confidential

Project Manager

Responsibilities:

• As Project Manager, worked in Xerox Medicaid Management Information System and Modernization projects
• Provide all of project management support including coordination/ management; developing and tracking project plans
• Provide overall control and management of the MMIS project to ensure that schedules are met and resource utilization is maximized to achieve goals and objectives
• Developing WBS (work breakdown structure)
• Resource management
• Manage the activities of the project to insure proper coordination and quality of work
• Prepare and give presentations on the project direction and status to Xerox senior management as required.
• Business impact analysis
• Leads the programmatic evaluation of all activities, including operating and capital expense, necessary to meet CMS compliance
• Define the scope, objectives and deliverables of the project including the review of user requests and participate in decisions regarding project feasibility and direction from a technical perspective
• Develop detailed work plan tasks, priorities and resources to implement the defined strategies
• Review and analyze IT project plans and make recommendations regarding project feasibility, direction and prioritization
• Measure and review project progress; adjust project plans, and interact with all relevant parties from Confidential, ICS, Steering Committee and Executive Committee
• Perform risk and inventory assessment, business impact analysis, contingency planning, and readiness testing
• Produce key documents, both in written and presentation format
• Identify and report project risks and develop mitigation strategies
• Change control

Environment: Java, MS Project and various client specific tools.

Confidential, Seattle, WA

Program Manager

Responsibilities:

• Led Development Team of the most prestigious Software Development Projects (Windows 8 and 8.1) in Microsoft (Avanade)
• Implemented change & continuous improvement increasing the productivity of Scrum Teams and the quality of deliverables
• Managed the lifecycle of code development from ideation to sprints & deployment
• Mentored team on core Agile principles of collaboration, prioritization, team accountability and visibility
• Ensured consistent application of scrum methodologies across the enterprise
• Coordinated with the engineering managers to identify cross-team dependencies and manage inter-team tasks and with other management, engineers, product managers and support specialists on product issues
• Evangelized the benefits of Scrum to ensure its smooth adoption
• Assisted team with making appropriate commitments through story selection, sizing and task definition
• Participated proactively in developing & maintaining team standards, tools & best practices reducing development time
• Facilitate the translation of business needs into actionable processes by evaluating information gathered from multiple sources, reviewing needs analysis findings, escalating questions and clarifying issues to create, communicate and define user requirements for the development of effective solutions.
• Collaborate with developers and subject matter experts by regularly communicating to establish the technical vision, analyze trade-offs between usability and performance needs and gather information to meet requests within area of responsibility and achieve departmental service level agreements.
• Determined user/business/functional requirements. Created vision, scope, and use case documents; business process models, use case diagrams, activity diagrams, and project chart diagrams.
• Configured and developed process, standards, and procedures.
• Performed Risk analysis of existing system and evaluated benefits of new system.
• Conducted sessions with stakeholders throughout SDLC to resolve open issues.
• Validated technical designs created by IT developers against functional specifications.
• Act as business liaison to the markets group by collaborating with the analytics team to determine data and technology challenges and with Technology service providers to define and deliver appropriate solutions.
• Performed analysis on Quality data to refine Team Quality matrices.
• Assisted in business process engineering and software development life cycle, including analysis, design, development, testing and implementation of software applications.

Confidential

IT Analyst

Responsibilities:

• Managed Windows Servers based at Newcastle, UK & allied satellite locations
• Coordinated with UK peers and line management
• Ensured proficient workforce, notably reducing turnaround time and service levels
• Maintained consistent high quality delivery of 24x7 service operations
• Supervised portals on Oracle CRM platform, MIS Data and Complaints Management
• Provided technical supervision to units all over UK
• Administered the performance management by diagnosing improvement opportunities, providing effective feedback, coaching & training to the team

Environment: Windows Server 2010, VMWare

Confidential

Team Leader

Responsibilities:

• Recruited & led the Operations Team of 15-25 members including Associates, Executives & SME’s and reported direct to the client-HP
• Formulated parameters like KPI, defined SLAs, conducted periodical audits, coordinated and defined project with various other functional leads and reported activities
• Responsible for handling career planning of team members, attrition control and conducting business quality analysis
• Assisted team members to improve performance and monitor their growth regularly

Environment: Windows Server 2010, VMWare