SUMMARY

• Confidential is a Certified Scrum Master (CSM) over 8 + years of IT experience as a Scrum Master and Business Analyst for marketing, sales, customer service, BI Reporting website development and platform integration type projects on key platforms like Microsoft Dynamics CRM, Salesforce.com, E Commerce (Hybris, Digital River) and CMS (Team sites) related projects using various SDLC processes like Waterfall and SCRUM.
• Created user stories into the product backlog, managed product backlog, created sprint backlog,
• Conducted sprint planning meetings, conducted sprint review meetings, conducted daily stand up meetings, conducted sprint retrospective meetings, removed impediments and reported regular project progress
• Experienced in web site development projects which included CMS and E Commerce platform like SAP Hybris for creating custom web site templates, managing digital images, digital copy, checkout flows and shipping of the product to the end customer
• Experience in Dynamics CRM projects including XRM, Marketing, Sales, Customer Service and CRM Configuration and customization
• Have worked on Dynamics CRM, SAP, Hybris, Salesforce.com integration projects
• Extensive experience in vendor management
• Conducted weekly & monthly status review meetings, Change Request Management, Billing Status, Risk and Issue Report, Work Performance Measurement

TECHNICAL SKILLS

Project Management Tools: Jira, SharePoint, Microsoft Project, MS Visio, MS Office, Rally

Requirement Management: Jira, Rational Requisite Pro, Confluence

Testing Tools: Jira, Quick Test Pro(QTP), Mercury Load Runner and Win Runner

Business Modeling Tools: Microsoft Visio, Microsoft Visual Studio Team Foundation Server (VSTF)

Programming Languages: HTML, SQL, XML

Other Methodologies: SDLC, Waterfall Methodology, Agile Methodology, SCRUM

UI Design Tools: Microsoft Expressions

Other Tools: CMS, HP Team sites, Bizaarvoice, SAP BO, Salesforce.com, CRM, Target, MS Dynamics CRM, SQL Server, .Net, Java Script

PROFESSIONAL EXPERIENCE

Confidential, Seattle, WA

Scrum Master/Tech PM

Responsibilities:

• Conducted sprint planning meetings with the executive stakeholders/product owners and the scrum team
• Monitored the sprint progress and conducted daily stand up calls and tracked the overall progress in a KANBAN board and sprint burn down charts
• Communicated the status of the project via regular weekly project status reports to the executive leadership
• Worked on data warehousing,data integration and business intelligence using agile methodologies
• Managed 3 - 4 projects in parallel using SCRUM approach
• Worked on developing and publishing enterprise data standards, master data dictionary, data governance policies and processes required to effectively manage enterprise master data
• Managed on shore and off shore team members including developers, QA resources, designers and analysts
• Hands on experience on transforming teams to Agile/Scrum from waterfall methodologies.
• Created proposals, SOWs, Overall budget forecast and other pertinent documents for the project
• Handling Team of around 10 -12 to Agile/Scrum masters
• Created user stories and acceptance criteria for the functional and non-functional requirements for the project and conducted estimation by working with the scrum team
• Identified impediments and helped to resolve the impediments by working with the cross functional teams
• Delivered multiple projects on time and within budget and over achieved to client’s expectation

Confidential, Kent, WA

Scrum Master

Responsibilities:

• Worked with business stakeholders to define the high-level scope, prioritize the user stories and defined the acceptance criteria
• Conducted regular weekly backlog grooming sessions with the business stakeholder team
• Worked on developing and publishing enterprise data standards, master data dictionary, data governance policies and processes required to effectively manage enterprise master data
• Met with the technical delivery team to review the user stories and clarify questions on the acceptance criteria
• Conducted scrum of scum meetings with other scrum teams
• Conducted sprint planning meeting and defines the technical tasks and estimation with the team and sprint goal to plan and start the next sprint
• Worked on Modify policies and processes as needed when business requirements or systems change
• Created the burn down charts to review and track the sprint performance
• Tracked the backlog and tracked the burndown metrics, and sprint velocity
• Participated in the daily stand up meetings to track progress of the sprint, discuss what we have done yesterday, what we are doing today and identify impediments
• Conducted the sprint review meetings and participated in the sprint retrospective meetings
• Conducted testing, logged defects in JIRA, managed defects, conducted UAT testing and sign off
• Helped with project management by creating Project plan, Visio timeline

Confidential, Cupertino, CA

Scrum Master

Responsibilities:

• Created user stories, acceptance criteria and documented in the sprint backlog
• Created KANBAN Boards and managed sprints in the visual studio online
• Conducted scrum of scrum meetings with at least 10 + scrum teams
• Conducted Agile/SCRUM rituals like sprint planning meetings, backlog grooming meetings, managed the product backlog
• Worked on Modify policies and processes as needed when business requirements or systems change
• Conducted sprint planning meeting and defines the technical tasks and estimation with the team
• Created the burn down charts to review and track the sprint performance
• Worked on developing and publishing enterprise data standards, master data dictionary, data governance policies and processes required to effectively manage enterprise master data
• Tracked the backlog and tracked the burndown metrics, and sprint velocity
• Participated in the daily stand up meetings to track progress of the sprint, discuss what we have done yesterday, what we are doing today and identify impediments
• Conducted the sprint review meetings and participated in the sprint retrospective meetings
• Conducted testing, logged defects in JIRA, managed defects, conducted UAT testing and sign off
• Helped with project management by creating Project plan, Visio timeline

Confidential, Redmond, WA

Business Analyst

Responsibilities:

• Met with business stakeholders to define the scope, KPIs and the user stories for the project
• Helped to prioritize the scope for the upcoming 2-3 sprints and came up with the technical roadmap
• Created user stories and acceptance criteria and documented in the JIRA
• Participated in the daily stand up meetings to track progress of the sprint, discuss what we have done yesterday, what we are doing today and identify impediments
• Conducted the sprint review meetings and participated in the sprint retrospective meetings
• Conducted testing, logged defects in JIRA, managed defects, conducted UAT testing and sign off
• Helped with project management by creating Project plan, Visio timeline