SUMMARY

• +10 years experience as Business and IT Project Manager addressing both business and technical requirements.
• In depth experience working in matrix organizations on complex international projects in fast paced environments.
• Hands on experience in both waterfall and agile project management methodologies.
• Certified Project Management Professional (PMP) with Agile (PMI - ACP) and Scrum Master (CSM) s.
• Experience in massive transformation projects: Business Process Outsourcing (BPO) and IT Outsourcing (ITO).
• Extensive experience in business development activities, including marketing and sales for cloud, mobile and PC software and apps.
• Good knowledge of developing and documenting Business Requirement Documents (BRD) and coordinating Functional Requirement Documents (FRD).
• Proficiency in managing virtual/offshore teams on global cross-functional projects.
• Experience in conducting GAP analysis, User Acceptance Testing (UAT) to ensure the software meets the system requirements and specifications.
• M&A integration experience with demonstrated ability to assess, improve, and execute post-integration projects.
• Proficiency in conducting Joint Requirement Planning (JRP) sessions, Joint Application Development (JAD) sessions with committee of Subject Matter Experts (SMEs), senior management and IT groups.
• In depth knowledge of logistics network optimization and supply chain expansion projects.
• Proficient in creating business plans, project plans, project schedules and using business intelligence tools.
• Exceptional negotiation skills combined with experience in business partner relationship, business strategy and portfolio/program management.
• Strong strategic thinking and problem-solving skills. Ability to think in complex and continuous-changing situations.
• Ability to identify value and non-value added activities to the business, and drive business cases for change to a business audience, to plan and execute solutions.
• Self-starter with strong business acumen, and result oriented.
• Strong ability to work well under pressure and deadlines and work individually, as well as in team environment.
• Achiever, well-organized, quick learner, sincere and self-motivated.
• Background in Industrial Engineer and International Business with a Master of Business Administration (MBA).

TECHNICAL SKILLS

Packages: Salesforce.com, MS Office Suite, MS Visio, Zoho, Google for Work, SAP, SugarCRM.

PM tools: CA Clarity PPM, MS Project, Jira, BaseCamp, Rally, Sharepoint, Crystal Reports.

Databases/Internet: SQL, MS Access, HTML.

Formal: Supply Chain Strategy, Lean Manufacturing, Six-Sigma, Logistics, E-Commerce, Finance.

PROFESSIONAL EXPERIENCE

Confidential, San Mateo, CA

Business Development Program Manager

Responsibilities:

• For many concurrent projects, maintain regular status communication with customers, team, and management coordinating project plans, timelines, and tasks.
• Drove the project teams in evaluating, analyzing, planning, organizing, executing and deploying projects.
• Monitored program budget, schedule and deliverables.
• Identify new work opportunities and inform Sales and Marketing of potential projects with current clients.
• Collaborates with Business Owners and Stakeholders to ensure that the international expansion is running as agreed upon in the Business Plan Roadmap.
• Employ a hybrid project management approach to achieve customer goals under designated constraints
• Collaborate with the management and sales teams to define and initiate strategic plans for new and existing customers.
• Identify potential clients, and the decision makers within the client organization.
• Research and build relationships with new clients and participate in pricing the solution/service.
• Work closely with manufacturing team on order fulfillment and implementation feasibility.

Environment: s: MS Office, Zoho, Google for Work, Agile, MS-Visio, Six-sigma, Lean Manufacturing, Salesforce.com

Confidential

Regional Project Manager

Responsibilities:

• Led the Spanish and Portuguese logistics network strategy program, reducing the number of warehouses in half and improving key dispatch processes. Generated over $2 Mio in annual savings.
• Led cross-functional teams (Engineering, QA, UX, Sales, Marketing, Supply) for a $500k CAPEX project to automate Custom costs calculations. Required global, regional, local and external stakeholder management.
• Performed regional warehouse optimization analysis to support fact-based decisions by leadership teams in Portugal, Spain and Turkey.
• Supported the warehouse tender processes in various countries by coordinating the RFI and RFQ with support of regional procurement area. Established contract’s KPI’s in each country.
• Developed the project management process for the Logistics area through documentation and information of both traditional (PMBOK or Waterfall) methodologies as well as Agile (Lean/Scrum) methodologies.
• Coordinated project activities to monitor, evaluate and control project performance to ensure each project was progressing toward the delivery of the end result.
• Analyzed Business Requirements and came up with solutions and implementation details, document these as System Requirements and get approval from Business and IT by following the company’s sanctioning process.
• Detailed planning of projects and the creation and management of project plans, schedules, and status reports capturing key performance measurements.
• Developed Business Requirement Documents (BRD) and coordinating Functional Requirement Documents (FRD) for each project.
• Managed outsourced programmers (Infosys) on virtual cross-functional teams to develop internal client’s solution.
• Coordinated Joint Requirement Planning (JRP) sessions, Joint Application Development (JAD), GAP analysis, User Acceptance Testing (UAT) and Go-Live for each of these projects.
• Create project charter (scope document), conduct project kick-off meetings, create project schedules, maintain issue log and formalize team member roles (RACI matrix).

Environment: s: SAP, SharePoint, MS Project, MS Office, MS Visio

Confidential

Technical Project Manager

Responsibilities:

• Managed regional projects and implemented Project Management best practices across the region, providing Project and Portfolio Management consultancy and to regional directors and teams.
• Conducted team and group meetings, post meeting agenda, resolve open items, distribute meeting minutes, distribute project related documents and communicate project risks to management and team members as required.
• Created project charter (scope document), conduct project kick-off meetings, create project schedules, maintain issue log and formalize team member roles (RACI matrix).
• Created page mockups in Visio and propose implementation details to IT and business.
• Managed the complete project life cycle, user, Go-live, rollout and post-live support for:
• CA Clarity PPM upgrade in Europe (+500 users, Waterfall project)
• CISCO Identity and Access Management solution: UK, Switzerland, Poland, and the Philippines (+3,200 users)
• SAP Implementation ISRAEL. (+500 users)
• Managed budget, scope and critical path of all projects.
• Project coordinator for Europe’s Confidential Transformation, working closely with the project director of the EMEA Region implementing some key global initiatives (i.e. Charge-Back Model, Intangible Management model).
• Worked closely with Senior Management, Lawyers and Consultants coordinating initial project schedule, aligning tasks, teams and activities for the IT/BPO Outsourcing ASSET program.
• Due diligence phase project manager (Europe/Asia) ASSET program. Coordinated with the final three contractors (IBM, Infosys and Wipro) the inbound and outbound due diligence activities across Europe and Asia. An effort of more than 100 team members in 12 different countries.
• Set-up daily meetings and remotely followed-up tasks summarizing key findings to the Executive team by the end of each day.
• Coordinated, managed and encouraged the work of subordinate project managers and support staff.
• Managed issues and risks and worked cross-functionally to facilitate resolution.

Environment: s: SAP, Windows 98, IBM Lotus Note, SQL, MS Visio, CA Clarity PPM, MS Project, Crystal Reports.

Confidential

Business Project Manager

Responsibilities:

• Proactively identified and solved problems to minimize risk.
• Estimated time and cost for gathering requirements, development and testing new solutions.
• Ensured the project pipeline was being fed and processed efficiently (accurate and complete roadmap).
• Managed project schedules including key deliverables, milestones, dependencies and resource allocations in a startup environment.
• Actively lead internal teams to focus on continuous improvement and expansion of the business.
• Used appropriate resources, including open source tools and creative techniques to deliver projects on time, within budget and to achieve project objectives.
• Worked with pear Business functions and Project Managers to have functional project plans.
• Represented business and answered any questions related to business requirements.

Environment: s: MS Office Suite, Magento, Wordpress, SQL, SugarCRM, Openbravo.

Confidential

Project Manager

Responsibilities:

• Developed sales and marketing plans for desktop, mobile, and cloud applications for home automation division.
• Drove clarity for teams and business minimizing integration surprises.
• Created consolidated program milestones, interdependencies and communication plans.
• Proactively managed potential transition plans, activities and contingency plans to be presented to all stakeholders.
• Suggested activities and communication approach to mitigate risks.
• Evaluated organizational readiness in advance of transition events
• Coordinated with acquired entity leadership where necessary, to facilitate effective transition.
• Defined approach, tools and processes that were used to support transition events
• Droved and executed key activities within each integration phase
• Provided dashboards to monitor integration status
• Registered brands and started a patent registration process.
• Implemented and worked with Google Maps API, Google Apps for Work, and several home automation technologies (KNX, Lonworks, X10).
• Project manages Authors and maintains project schedule, project briefs, Statements of Work, change control procedures and cost estimates, with input from team members as needed.
• Lead risk identification and risk mitigation strategy planning

Environment: s: MS Office Suite, KNX, Lonworks, X10, Blackberry OS, Google Apps (now Google for Work).

Confidential

Business Process Auditor

Responsibilities:

• Created process audit reports and communicated results to management team.
• Developed metrics to provide data for process management (KPIs).
• Audited key processes from raw material purchases to finished goods deliveries.
• Improved process efficiency and ability to translate management specifications into business friendly terminology.
• Recommended process improvement ideas to management team based upon audit outcomes.
• Collaborated with Finance, R&D, Operations and Quality team on process improvements.
• Helped align local processes to regional management strategy.
• Provided consultation on process improvements along with performance and product quality metrics.
• Drove business awareness of quality/process methodology.
• Interacted with subject matter experts to help develop process implementation road maps.
• Worked with subject matter experts to quickly address potential risks.
• Identified potential gaps and brought forward necessary recommendations for remediation.
• Delivered results despite competing interests and changing priorities

Environment: s: MS Office Suite (advance Excel functions), MS Access, Outlook.