SUMMARY

• Highly skilled and results driven IT professional providing close to 10 years of experience, including over four years as an IT Project Manager and five years as a Quality Assurance Manager.
• Extensive work experience in multiple domains such as Healthcare industry, Banking and Financial services Information system/Credit Cards, driving geographically diverse and cross - functional teams in matrixed organizations supporting the global delivery model.
• Proven track record of delivering projects consistently on time with efficiency, while reducing costs and exceeding business expectations, leading to highest levels of customer satisfaction.

TECHNICAL SKILLS

Operating Systems: Win 95, 98, 2000, XP, Vista, Z/OS/390 Mainframe, OS X

Software Development Process: SDLC, SCRUM framework/Agile methodology, Hybrid models

Project Management Tools: MS Project, JIRA, SharePoint, Serv Central, CA Clarity PPM and MS Office Suite

Testing Tools & Utilities: HP Quality Center, IBM Clear Quest, Bugzilla

Database: Oracle, SQL Server

Web/Application Server: Oracle app server, Weblogic 6.1

Version Control: SharePoint, CVS

Environment: Edifecs, Xcode, Android SDK, ESB (Data power X150 appliance), Websphere, iBPM, OBPM, SalesForce CRM SaaS, Marketo, Clinical Care Advance, Blaze BRS, ProPBM, Clarify Process Manager, TOAD, Citrix Metaframe

PROFESSIONAL EXPERIENCE

Confidential, KY

IT Project Manager/Program Test Consultant

Responsibilities:

• Define project scope, success criteria and deliverables that support business goals and develop full-scale project plans across project lifecycle
• Lead cross functional IT teams and work with project sponsors and stakeholders to determine and translate business objectives and requirements into technology solutions
• Plan, schedule, track project timelines and milestones, direct and monitor work effort and ensure commitments are achieved within agreed upon time, cost and quality parameters
• Work with the sponsor and stakeholders to proactively manage project costs, resources and change requests
• Proactively anticipate project risks and devise contingency plans
• Ensure accurate reflection of Project Budgets, Forecasts and Actuals within Clarity
• Review development estimates from Development Teams and actively seek clarification/verification as appropriate
• Document, review and baseline project artifacts and coordinate sign-off activities with stakeholders
• Monitor and report the progress of project delivery and ensure timely and effective communication of project status in terms of cost, forecast, schedule and assessment of risks/issues
• Manage escalations, priority setting and conflict resolution
• Drive Prod-support activities and provide recommendations for fast-tracking issue resolution
• Facilitate Post Implementation Reviews and ensure lessons learned are carried forward appropriately
• Lead a team of direct reports for managing SIT data and Common data tracking across systems for both SIT and UAT
• Manage a team of direct reports for 834 creation and drop to downstream systems for Health Care Reform (HCR) program
• Primary point of contact for SIT/UAT environment batch jobs and schedules
• Coordinate environment Pre-refresh tasks and triaging post refresh related issues
• Managed USD 4M budget and coordinated load testing project efforts across the organization meeting with over 120+ application teams for the Health Care Reform program
• Negotiated budget with application teams to keep hardware/software requirements to the minimum needed to achieve program goals which led to over USD 200k in savings
• Reported status on a one-one basis to senior directors and Vice President
• Led a team of direct reports to enhance Member tracking tool used by the organization to track Common Data for SIT and UAT
• Coordinated efforts for HumanaOne to drive improvements in testing environments
• As an external consultant, managed client vendor relationship with over three primary vendors

Confidential, AZ

Project Manager

Responsibilities:

• Managed the end to end project management activities for projects between USD 2M to 5M financials
• Ensured work was performed in scope, consistent with requirements and delivered on time and within budget
• Acquired resources, assigned responsibilities and coordinated efforts of team members to deliver projects according to project plan
• Coordinated with business/stakeholders to capture project/product requirements and making sure all requirements were covered as part of development
• Performed the Scrum Master role for the Hybrid (Agile & Waterfall) model used in Amex
• Prepared the schedule and work breakdown structures
• Managed financials and budget using CA Clarity tool
• Planned and drove UAT effort with business users
• Prepared Project plan and tracked activities as per the plan
• Managed and effectively communicated project issues and risks
• Developed risk mitigation and issue resolution plans
• Communicated project status to project sponsor, team members and other relevant stakeholders
• Collected metrics (Baseline, actual costs, schedule, work in progress, work completed) and reported to management
• Managed and owned all project documentation including Requirement, Design, Testing and Release documents
• Ensured sign offs were completed and compliant to defined process
• Implemented a hybrid approach to include the best of both Agile and Waterfall methodologies into the high complexity Keystone project
• Received customer appreciation award for managing SalesForce migration projects
• Led diverse teams with members located in Canada, Mexico, Philippines, USA and India
• Trained new hires on quality control tools such as Quality Center, Clear Quest and quality control/configuration control processes

Confidential, OH

Quality Assurance Manager/Test Manager

Responsibilities:

• Defined QA strategy to ensure adherence to compliance and organizational standards
• Planned, managed and participated in all phases of the SDLC to finalize the business requirements and Implementation of the desired solution
• Owned Test planning and all testing deliverables and evaluation reports
• Effectively implemented Risk Based Testing (RBT) process and applied it to test timelines estimation
• Resource Management/Identified and engaged test support teams during Build (coding) and testing phase
• Execution tracking and Defect management
• Reported Status/Metrics to senior management and compliance partners
• Identified and mitigated risks from a project and process standpoint
• Trained and mentored QA resources
• Represented company for training on Clinical Care Advance (CCA) platform and led knowledge transfer sessions for team members
• Analyzed daily eligibility reports and resolved external pharmacy vendor eligibility requests
• Anchored knowledge management sessions for healthcare plans such as consumer driven health plan (CDHP), health saving account (HSA) etc. to new employees

Confidential, TN

Test Analyst

Responsibilities:

• Attended design reviews & requirement specification activities
• Test planning and tracking
• Customer interaction and conducted walkthroughs
• Onsite-Offshore coordination
• Prepared test deliverables and test reports
• Defect analysis and anomaly management

Confidential

Test Engineer

Responsibilities:

• Created Test cases and Test Data
• Supported Functional testing, Performance testing
• Responsible for Test execution and Quality Assurance
• Customer interaction and offshore coordination
• End to end support