SUMMARY

• Highly self - motivated and goal-oriented professional committed to pursuing an opportunity in Business / System Analysis and project management, offering a 10+ year proven track record in the Banking and Financial Services domain demonstrating strong analytical problem solving and communication skills, along with technical proficiency and ability to follow through on projects from inception to completion.
• Expertise in all SDLC phases - gathering, analysing and documenting Business requirements, Design, Testing, Production Deployment and Production Support
• Expertise in business analysis and project management, implementing full IT project life-cycle/software development including business cases, requirement definition, documentation, planning, development, Testing (UAT, Pilot), training and implementation. Experience in IT Service Management, Risk Management, Due diligence process, Business Process Mapping, Object-Oriented Modelling, and (UML/Use Cases) Project Management methodologies
• Expertise working as a Scrum master/PM in projects using a combination of Agile and waterfall methodologies
• Expertise in developing the business process models & writing technical specifications.
• Analytical, methodical, and resourceful approach to problem solving, identifying and documenting root causes and corrective actions to meet short- and long-term business and system requirements.
• Experience in identifying the business needs of the clients and stakeholders to help determine solutions to business problems
• Leadership, Project & People Management, Team building experience in running complex Applications.
• Experience in Planning/Executing large scale Transition programs involving multiple Apps/Technologies and
• Worked in a unique Onshore/Offshore/Near shore delivery model and maintained synergy along with mentoring team members.
• Extensive Technology background in Software Development (SDLC) and testing methodologies and good exposure to Distributed environment.
• Implement and participate in OLB applications Installs and Disaster recovery exercises.
• Experience in many other Confidential and Confidential in-house solutions
• Have successfully implemented project which are > $3Million
• Over 10+ years hands on of experience in E-commerce and Internet/Digital based applications.

TECHNICAL SKILLS

Operating systems: Windows 7/XP/2000/NT, UNIX and Linux

Methodology/Tools: SDLC, Waterfall, Agile, Scrum, RUP, Prototyping, UML,Rational Rose

DBMS: MSSQL, MS Access, Oracle

Productivity: MS Office (Excel, Power Point, Word, Outlook), MS Lync,, Share-point, MS Project, Clarity

Testing and Issue Management Tools: HP Quality Centre, JIRA and Clear Quest

UI Design tools: MS Visio, MS Paint and Snag it .

Monitoring tools: Tea Leaf, Introscope .

Functional Areas: E-commerce Banking, Wealth Management, Retirement, Business Process Management, Content Management, cyber security, Out of wallet, Customer Relationship Management, Document Management, Risk Management, Issue Management, Resource management, Product Life cycle Management, Technical Documentation, Training, Usability and Design

Other software: Web sphere, Eclipse

Programming Languages: Java,J2EE,.Net,PL/SQL, Oracle, JavaScript, Html, CSS, SQL

PROFESSIONAL EXPERIENCE

Confidential, Charlotte NC

Sr Project Manager /Scrum master

Responsibilities:

• Lead and provide expertise in business analysis and project management, implementing full IT project life-cycle/software development including business cases, requirement definition, documentation, planning, development, Testing (UAT, Pilot), training and implementation using mixed methodology of iterative Agile and waterfall project management technique .
• Consult with business partners to clarify and define complex project requirements, budgets and business cases, including statements of work, product backlog, task definitions performing a thorough due diligence before project kick off.
• Initiate and Engage in Requirement Analysis, Design and Quality Assurance activities.
• Conduct and participate High level design JAD’s and along with weekly status meetings with the project team
• Conduct and support sprint planning, grooming, prioritization support, daily stand-ups.
• Lead and conduct Daily scrum/working sessions with the project team and conduct timely follow-ups to track project deliverables from team
• Identify and Remove impediments and escalate as appropriate to ensure the project is on schedule
• Identify, Analyse, document risks and escalate accordingly
• Reports project status, budget, schedule and agile metrics (such as velocity and cycle time).
• Document and process Change request and ensure all appropriate next steps are followed.
• Analysing the technical/testing requirements and testing completeness.
• Provide Analytical, methodical, and resourceful approach to problem solving, identifying and documenting root causes and corrective actions to meet short- and long-term business and system requirements.
• Increase efficiency in development cycle time by identifying and analysing system gaps during requirement Analysis and implementation challenges early in project lifecycle thereby improving time to market
• Collaborate closely with the Business partners as well as technical teams with one-off meetings to ensure they are no gaps, identify any risks/issues and also devise the contingency plans for each application.
• Collaborated closely with the test Leads in defect identification/management, defect triage and defect closure.
• Conducted weekly meetings with developers, various monitoring teams and production support team to identify, track and close the gaps in Monitoring for the new platform.
• Work closely with the Release management/Production support teams to develop a process to support the Phased migration.
• Worked closely with the vendor Liaison and third party vendor to implement the in session survey capabilities
• Assist the LOB in UAT testing and production certifications.
• Facilitate Lessons learnt and best practices and project closure activities.

Confidential, Charlotte NC

Project Manager /Scrum master

Responsibilities:

• Manages technical aspects of initiative delivery with expertise in resource planning, work breakdown structures, risk/issue management, change management, financial management, implementation planning.
• Responsible for managing technology deliverables across all technology units of initiative.
• Communicate technology status regarding milestones, goals and delivery to CM, SDC and key project partners. Collaborate with Change Manager to develop and manage overall project financials.
• Conduct HLD and LLD design JAD’s and also conduct weekly status meetings with the project team
• Maintain a Project Workbook that is the one stop shop for Agenda, Key Decisions, Status, Upcoming deliverables, Open and closed issues etc.
• Instill process discipline to improve speed and quality while lowering cost.
• Management of Schedule (On-Time) and Budget (On-Budget) of the project including both tech and non-tech expenses
• Compliance with all Enterprise Policies and Procedures (ECMS, A2 Policies and Procedures, Compliance, Supply Chain, Information Security, etc.)
• Quality of Key Deliverables and Processes (Key Deliverables and Processes meet criteria of Critical Item Checklists)
• Develop Project Schedules and/or Work Plans, including a road map that defines the major development and deployment milestones for each year or generation, to ensure that all related activities and complimentary initiatives are visible.
• Involve in the production implementation while the project is moving into the live environment and ensure that the implementation plans are accurate for smooth delivery .
• Accountable for the collection and accuracy of risk assessment for high profile change in the environment
• When a project goes into a non-green status, there are many processes utilized to ensure all stakeholders are aware of the issues and have the right focus and level of escalation. The Project Manager(s) should create a Go to Yellow/Green Plan, update ECMS/Clarity, update Nexus, and update Portfolio Tracker. The Placemat Report, which is created by pulling information from ECMS/Clarity and Nexus, will be utilized to create the Red/Yellow Report that is reviewed with the LOB

Confidential, Charlotte NC

Business Analyst/PM

Responsibilities:

• Enables paper suppression of any document and communication type
• Delivers postage and paper expense saves, as well as carbon emission reduction
• Encourages customers to adopt paper suppression
• Provides an innovative customer experience in the communications and paperless space and establishes a competitive advantage for the bank.
• Enables timely and secure delivery of customer communications
• Online Card Activation: service customers in the self service environment from first interaction, allowing for earlier adoption of online servicing.
• PIN Change online: expand current PIN view functionality to enable customer’s ability to change/set their PIN ensuring the customer has equal ability in OLB as they do offline via the IVR phone system

Confidential

Responsibilities:

• Managing, developing and translating high level business requirements in to structured functional requirements and specifications and describing the system behaviour from a user’s perspective by performing the following Key functions
• Facilitate and conduct sessions with Line of Business to elicit, gather, and document data and requirements
• Prepare Gap Analysis Documentation
• Construct Use Cases
• Facilitate BRD Sign-off
• Score the BRD
• Increase efficiency in development cycle time by identifying system gaps during requirement Analysis and implementation challenges early in project lifecycle thereby improving time to market
• Assist in constructing conceptual wire frames that provide a visual representation of change from user perspective and Validate that all requirements are addressed in the Wire frames
• Generate and Maintain the Traceability Matrix using which shows a "one-for-one" mapping, or tracing, between the business requirements, design elements, coding changes, tests, and the implemented solution and identify the gaps if any.
• Stabilize system requirements and translate into high level design with a continued focus on reducing technical risk and ensuring technical feasibility
• Reviewing Change Controls, maintaining the integrity of the business requirements. Also, identify the requirements impacted by the change and updates the documentation
• Engage in Requirement Analysis, Design and Quality Assurance activities
• Performing Warm Hand off /walk through of the business requirements and design to the tcs technical and development team for the Development /Enhancement/Customization of applications in scope
• Performing Warm Hand off to Testing team during system testing and UAT to ensure business and functional requirements are fully understood, system behaviour in terms of the user experience is fully understood and different scenarios explained to the testing team
• Assisting the testing team with the creation of test scripts and test cases. Review and Sign - Off the test scripts/cases. Validate all the requirements that need to be tested for SIT and UAT have been adequately captured
• Provide post implementation support for the System
• Analyzing the technical/testing requirements and testing completeness.
• Assist the LOB in UAT testing and production certifications.

Confidential

Business Analyst/Project Lead

Responsibilities:

• Perform day to day front-line duties in triaging and restoring Severity 1 and 2 issues within the SLA times
• Monitor incoming tickets and task and assign them to the support analysts
• Update the requirements for tickets that are resolved as maintenance requests.
• Work closely with the L3 development teams in clarifying the requirements.
• Work on minor releases involving UI and Web enhancements changes involving coding changes using Html, CSS, Jsp and Java
• Manage and implement all OLB release tasks and quarterly disaster recovery exercises
• Tracking and communicating the various project level metrics like SLA, compliance, FCI, application downtime, scheduled slippages etc
• Co ordinate risk assessment for adding applications to contract scope
• Establishing and monitoring the guidelines for maintenance activities and planning on call schedule
• Studying the entire application management process procedures and identifying areas of improvements and implement the same
• Conducting daily and weekly review meetings with onsite/offshore team and Confidential clients
• Perform appraisal reviews for subordinates and associate engagement and team motivation activities

Confidential

Application Developer

Responsibilities:

• Performing requirement analysis.
• Carrying out Impact analysis.
• Preparation of High Level Design document (HLD).
• Preparation of Low Level Design document (LLD).
• Preparation of document standards.
• Code development of web pages using CSS, HTML and JSP.
• Code development in Java.
• Preparation of test plans and test specification.
• Carrying out Unit Testing activities.
• Attending weekly status meetings.
• Deploying the code in the on-site server