OBJECTIVE

• Looking for a challenging position as a Project Manager, where I can make a difference in the Team’s performance. The role I played & like to play are mentioned below but not limited to Project Management, Cross team collaboration (like Onshore & Offshore), Gathering Business/Support requirements, Quality Assurance, Vendor Management, Budget Handling etc.

SUMMARY

• Extensive experience in Insurance, Brokerage, Banking, Credit Bureau, Credit Cards, Technology and Retail domains.
• Strong Knowledge in managing several same priority projects at the same time & implementing the same with quality software on schedule.
• Strong knowledge in calculating Earned Value, Schedule Performance Indicator & Cost Performance Indicator. Experienced working in Share - Point sites.
• Strong knowledge in the 5 Process Areas including Project Initiation, Project Planning, Project Executing, Project Monitoring & Control, Project Closing.
• Also, strong knowledge in the Knowledge Areas mentioned in the Project Management Body of Knowledge (PMBoK).
• Led and coordinated with project teams ranging from 5 to 100+ colleagues located globally.
• Successfully managed complex and challenging projects with global implementation schedules with aggressive timelines, and rapidly evolving requirements with an 89% success rate for project completion.
• Highly organized, self-motivated individual with excellent analytical and communication skills.
• Effective at multitasking and working under pressure to accomplish objectives and ensure timely project completion. Successful at cultivating excellent relationships with colleagues at all organizational levels.
• Experienced working with Service Level Management (SLM), Service Level Agreement (SLA), Service Level Reports (SLR).
• Excellent communication, analytical and inter-personal skills.

TECHNICAL SKILLS

Operating System: Windows OS Suite, OS/390, UNIX

Business Tools: MS Office Suite, MS Visio, MS Project, IBM Rational SuiteClarity, MS Sharepoint

Software Testing Tools: HP Quality Center, HP QTP, HP Load Runner.

Defect Reporting Tools: HP Quality Center (Test Director), Rational ClearQuest, MSExcel

Servers: IIS, Tomcat, IBM WebSphere, Win 2003

Databases: MS Access, MS SQL Server, Sybase, DB2, ETL, Oracle

Business Intelligence Tools: Siebel Analytics (7.7v, 7.5v), Siebel Actuate.

Internet Technology: HTML, Java Script, .Net, HTML

OS/Environment: UNIX, Windows 2000, Windows NT, Sun Solaris

Data Modeling Tools: Platinum Erwin 3.5/4.0

PROFESSIONAL EXPERIENCE

Sr. Project Manager

Confidential

Responsibilities:

• Developed & maintained detailed project plans with dependencies & key milestones based on coordination.
• Worked closely with the Management & fulfill the Business Requirements to help & manage the projects.
• Suggested multiple alternative solutions for each projects to the team that involves best practices, development, and performance standards.
• Took ownership & initiatives and perform with the team.
• Created Project Status Update Report on a weekly basis for the upper management.
• Maintained an issues & risks list and communicate key issues & risks to project sponsors, Business Users, & Management.
• Experienced in Risk Management, Issue Management, SDLC Process; Managed Project team with outside contractors
• Involved in Team Management and help the other team for their deliverables
• Involved in organizing different meetings with the IT & Business
• Experienced managing projects in RUP, Agile & Waterfall Methodologies.
• Ensure the team to create a Risk & Issue Registry.
• Managed a team of Analysts, onsite and off shore in terms of HR responsibilities, work program planning and project assignments
• Defined and refined the QA best practices within the organization and existing teams
• Participated in the design and planning process with stakeholders to understand the scope, risks, and priorities regarding quality and delivery
• Reviewed Test Strategy, Test Plans for all projects in the program management portfolio
• Communicate across the organization all the QA best practices and establish and manage the QA best practices across the software delivery team
• Planned and driven tactical and strategic QA plans and initiatives
• Coordinated with all impacted interfacing application groups including 3rd party connectivity applications regarding timeframes and commitment dates
• Interfaced with the development and maintenance teams (e.g. PMO, Development, Business and 3rd party vendors)
• Provided test progress status/reports to management and executives
• Provided inputs in preparing test criteria and test case specification documents for all phases of testing
• Performed Project Manager duties, including creating and reporting on Project Performance, prepare project status reports and manage and track project schedule and budget and report the metrics in time of need

Environment: Database is in Oracle, SQL, ETL processes are on several types & Tables (MS Excel).

Sr. Project Manager

Confidential

Responsibilities:

• Developed & maintained detailed project plans with dependencies & key milestones based on coordination with the Vendors. anaged the respective projects & recommend the Industries Best Practices.
• Worked closely with the Vice President, Program Manager & the Director of Product Management to help & manage several projects simultaneously.
• Suggested multiple alternative solutions for each projects to the team that involves best practices, development, and performance standards.
• Create Project Status Update Report on a weekly basis for the upper management.
• Maintained an issues & risks list and communicate key issues & risks to project sponsors, Business Users, & Management.
• Experienced in Risk Management, Issue Management, SDLC Process. Managed Project team with outside contractors.
• Experienced in Strong Process Re-engineering skills. For example, we changed the Project plan due to issue related to deadline during the Planning phase & deliver on-schedule.
• Experienced in planning, managing, and executing varied software development, customization of projects.
• Involve in Team Management and help the other team for their deliverables.
• Experienced managing projects in Agile (Sprint Releases) & Waterfall Methodologies.
• Coordinated with 45+ application teams, majority with developmental changes and rest with test support only with a total size of 100+ resources located globally.
• Responsible for resource planning, project forecasts, project estimations.
• Assessed business implications for each project phase, monitored and reported progress to meet deadlines, standards and cost targets.
• Successfully built an Automation CoE team at offshore resource center.
• Successfully assisted in building a near shore team at Uruguay for the project.
• Responsible for coordination of both offshore and onsite team’s daily tasks planning, assignment and test plan tasks tracking and completion.
• Managed the execution of test automation requirements with a globally distributed team (US, Canada, India, Australia) of up to 5 automation engineers.
• Planned and procured SIT, UAT and Dry Run test region in time for full preparation for all phases of testing including batch testing.
• Solid understanding of multiple SIT and UAT environments and its readiness for this large project.
• Formation of Team, distribution of the work loads, tracks the progress.
• Tracked project development and testing via daily build status calls and testing calls.
• Experienced in Test schedule planning, Batch Test Scheduling and Execution.
• Determined milestone deliverable, communicate changes to schedule, and determine impact of schedule changes on quality objectives and timelines, coordinate schedule with dependent groups.
• Mapped quality measurements to stakeholders and business group requirements.
• Determined effective quality metrics, establish quality criteria / release criteria.
• Synchronized schedules, set expectations and establish service level agreements (SLA).
• Escalated issues and had brainstorming sessions to find cost effective and timely resolution for defects and issues.

Project Manager

Confidential, New York, NY

Responsibilities:

• Developed & maintained detailed project plans with dependencies & key milestones based on coordination.
• Managed the respective projects & recommend the Industries Best Practices.
• Worked closely with the Management & fulfill the Business Requirements to help & manage the projects.
• Suggested multiple alternative solutions for each projects to the team that involves best practices, development, and performance standards.
• Maintained an issues & risks list and communicate key issues & risks to project sponsors, Business Users, & Management.
• Experienced in Risk Management, Issue Management, SDLC Process. Managed Project team with external contractors.
• Experienced in planning, managing, and executing varied software development, customization, or IT systems development projects.
• Experienced in Identity & Access Management, Self Service, Single Sign-On, Site-Minder & Federation.
• Involved in Team Management and help the other team for their deliverables.
• Involved in organizing different meetings with the IT & Business.
• Experienced managing projects in RUP, Agile & Waterfall Methodologies.
• Managed teams including training, mentoring, managing workload priorities, planning and tracking, risk mitigating, auditing and reporting.
• Managed the turnaround times on all product severities; Track and monitor bug trends, fixes and problems.
• Performed regular staff meetings, feedback and reviews; promote a unique, responsive, highly motivated, and quality driven environment.
• Created a deliverables Time estimator tool that estimated time to complete projects which included, Quality Assurance Test Time and Defects validation which averaged plus/minus 4 days predictability.
• Monitored milestones, tracked results and analyzed defect trends to ensure projects timelines are being met and are on schedule. On a daily / weekly basis conducted and moderated defect review and project status meetings.
• Full interaction with internal ( Confidential Help & Support, Confidential Server mgmt.) and external (HP, TCS and mPhasis etc.) and other vendors for support contracts and latest product info.

Project Manager

Confidential, New York, NY

Responsibilities:

• Developed & maintained detailed project plans with dependencies & key milestones based on coordination.
• Worked closely with the Chief of Access Management & the work-stream Business Lead to help & manage the work-stream & project.
• Identified & Accessed Management Project is been divided in several different subgroups namely as Identity Management, Requirement Management & Access Management.
• Suggested multiple alternative solutions for each work item to the team that involves best practices, development, and performance standards.
• Created Project Status Update Report on a weekly basis for the upper management.
• Maintained an issues & risks list and communicate key issues & risks to project sponsors, Business Users, & IT management.
• Experienced in Risk Management, Issue Management, SDLC Process. Managed Project team with outside contractors.
• Extensive experience working & managing Projects with Large Enterprise Storage System, like Oracle.
• Experienced in Strong Process Re-engineering skills. For example, we changed the Project plan due to issue related to acquisitions & budget during the Development phase.
• Experienced in planning, managing, and executing varied software development, customization, or IT systems development projects.
• Involved in Team Management and help the other team for their deliverables.
• Involved in organizing different meetings with the Office of IT(OI&T) & Business.
• Involved in requirement analysis and Gap analysis with Business Analyst and stake holders.
• Lead the development, establishment, and enforcement of Quality Assurance measures and testing standards for new products, and/or enhancements to existing applications throughout their development/product life cycles.
• Conducted internal audits to measure and assure adherence to established QA standards for software development, application integration, and information system performance, and corresponding documentation.
• Designed and developed the Test plan, Test Scripts and test strategies for the applications and executed them.
• Participated in Business/Development meetings to understand user requirements.
• Used Quality Center/Test Director as repository for maintaining test cases, execution and tracking the defects.
• Developed Test scenarios and Test cases using Quality Center.

Environment: Database is in Oracle, SQL, ETL processes are on several types & Tables(MS Excel).

QA Team Lead

Confidential, New York, NY

Responsibilities:

• Selected and built a QA Team by recruiting resources along with the QA manager, and providing ongoing feedback, training and development to increase their professional and technical competencies.
• Design, Develop and Maintain Test Plan and Test Cases using in-house repository.
• Estimate, plan and implement QA schedules with the help QA Manager and the QA team.
• I helped the QA Manager in managing a team of experts in developing and deploying effective test automation solutions. I provided guidance for local, ‘near shore’, and offshore contract resources engaged by each location.
• Directed workflow, scheduling, timesheet management and offsite work management.
• Used Clarity for project, resources and demand management. Twiki.web was used as a web-based collaboration area to aid in the communication of any documentation or activities related to the development and maintenance of the BMGCH Music and DVD club websites.

Sr. QA Analyst

Confidential, Austin, TX

Responsibilities:

• Interacted with business analysts, developers and support team to define and develop the test specification/requirement document along with the Test Lead.
• Worked closely with software developers and business group to understand application functionality and navigational work flow.
• Executed test cases manually to perform unit / Integration testing, analyzed results and reported all deviations using Quality Center by logging defects with details and following up.
• Performed and scheduled nightly batch processing and testing.
• Setup Citrix environment for UAT Testing.
• Completed file extraction, comparison and testing
• Actively involved in Recording LoadRunner Vuser scripts and customization as per the requirements.
• Responsible for Integration Testing, System testing and Regression testing for every modified build including unit and batch testing.
• Conducted peer reviews for test scripts validation, to check that the script properly reflects business requirements as defined in the SRS.

Applications Analyst

Confidential

Responsibilities:

• Provided superior application technology support to 5000+ internal clients of Confidential Investments.
• Responsible for documenting all issues in the proprietary tracking software and following these issues with internal teams and external vendors until resolution
• Created, developed and maintained a strong business relationship with external vendors and internal clients including ability to deal with both executive and senior management.
• Worked with other high profile groups within IT Canadian wealth Management to bring complex technical issues to resolution
• Acting as the “subject matter expert” on content development for internal client advice pieces on technical applications.

Business Performance Officer

Confidential

Responsibilities:

• Analyzed call volumes and process flows and provided strategic recommendations for re-engineering
• National call volumes across the three Credit Card services call centers.
• Streamlined Card Services call handling guidelines to improve efficiency.
• Worked as part of a 4 member team to deliver on service levels mandates efficiently and effectively across the country and in different time zones, presented the reports to a senior management audience.

Client Services Manager

Confidential

Responsibilities:

• Serviced high net worth card holders and Small Business owners for their Credit card requirements and inquiries
• Proactively offered credit card advice to clients through effective relationship building and representation of all Royal Bank Financial credit card products; As well, coached associates in meetings and one on one sit ins
• Handled all escalation issues from associates and resolved issues to client’s satisfaction
• Awarded 'top performer’ in the Performance Accelerator Program by the Vice-Chairman
• Awarded for retention of small business Visa card holders over 11 months consecutively

Customer Service Associate

Confidential

Responsibilities:

• Serviced Visa card holders for their queries and issues concerning their Credit Card Accounts
• Consistently held the Top Sales and Service performer award for 6 months
• Peer coached associates on Interest and fees explanation.
• Delivered in house seminars on objection handling and up selling Card products
• Generated over $19,000.00 in new card fee revenue in my full term employed