SUMMARY

• PMP certified Project Manager offering over 8 years of extensive IT systems delivery experience in Healthcare, Financial and Retail domains in Project management, product innovation, technology implementations, and managing client relationships.
• Proficient in Release Management, Budget Management, Stakeholder Management, Resource Management, Scope/ Change Management and all spheres of Project Management.
• Responsible for development of ITL based enterprise problem management policies, processes, targeted communication approach and escalation strategy.
• Working knowledge in Agile and Waterfall Project management methodologies.
• Worked experience in Electronic Health Record (HER) to maintain medical history in the Administrative demographics.
• Successful team leader and scrum master, and a quick learner displaying strong research capabilities in a results oriented environment.
• Successfully directed and managed projects from inception to implementation. Managed stakeholder expectations and business users.
• Defined project scope, goals and deliverables; actively oversaw planning and budgeting of releases.
• Developed full scale strategic plans and associated documents.
• Possessed strong analytical, problem - solving and chance to check out solution providers, like Signavio, who give process professionals the tools to succeed in modern organizations.
• Directly responsible for conducting Enterprise Analysis, performing Requirements Elicitation and Management, defining Project Scope and Planning, Monitoring the project; and tracking Organizational Change Management.
• Managed multiple delivery teams (Onsite Offshore Coordinator.) Identified and managed dependencies and critical path. Developed effective progressive reports and made presentations to the project sponsors and stakeholders.
• Promoted implementation of ITL based non-functional Service Design requirements within RUP development.
• Experienced in working on tools like Agility and Kanban.
• Experience with several databases like Mainframes, Oracle, and MS SQL and have been deeply involved into requirements gathering for database design, designing the database, script creation etc. for several projects. Experience in all the phases of Software Development Life Cycle (SDLC).
• Provided production support to the developed/implemented components as per the contracted date’s transition the project details to Light On team. And modified the packages accordingly using the advanced features of SQL Server Integration Services.
• Experience working in Contact Center (Customer Interaction Center).
• Experience with Windows, Linux and UNIX Environments.
• Experience in conducting JAD sessions for project definition, analyzing requirements, creating Prototypes, identifying User interfaces, understanding Technical Competences, defining Test Plans including Verification and Validation techniques.

TECHNICAL SKILLS

Programming Languages: MS SQL SERVER, JAVA

Project Management: MS Project (PERT, GANNT Charts), MS Project Server, Rally, TFS, MS Office, SharePoint, Rational Clear Case

Databases: MS SQL Server 2005, 2000, MS Access, Oracle 9i, 10g and 11g

Database Design: MS Visio, ERWIN 4.5/4.0, Star Schema/Snowflake Schema

Tools: and Data: Modeling, FACT& Dimensions tables, Physical & logical data.

Modeling: Modeling and De-normalization techniques

Packages: MS Office, Microsoft Office Suit, Microsoft Office SharePoint Server (MOSS) 2007, Microsoft Performance Point Server 2007

Tools: and Utilities: SQL Server Management Studio, SQL Server Enterprise Manager, SQL Server Profiler, Import & Export Wizard, Visual Studio .Net, Microsoft Management Console, Visual Source Safe 6.0, DTS, Business Intelligence Development Studio (BIDS), Crystal Reports, Power Pivot, ProClarity, Microsoft Office(MS), Lotus Notes, Excel Power Pivot, Excel Data Explorer, NOMACHINE, Agility, SharePoint, Teamsite, Kanban, Control M, Tivoli.

PROFESSIONAL EXPERIENCE

Confidential, Malvern, PA

Sr Project Manager /Scrum Master

Responsibilities:

• Defined the scope of the project and developed the project charter. Got the necessary sign offs to have the project formalized. Worked then with the Program Manager and CIO to lock in on a project timeline and off that created my project plan.
• Employed Agile development process to assist with assessing unprecedented levels of tool and technology-specific guidance, helping to bring higher quality software development cycles into the project
• Created weekly status updates around budget, project timelines and any other issues for the leadership which was then projected on the SharePoint site to drive home the importance of time and efficiency.
• Integrated with Enterprise wide windows 7 deployment team, analyzing all the dependencies.
• Risk Management: Identified and documented possible risks and constraints at the start. Also defined risk response strategies to manage the uncertainty and successfully managed them.
• Human Resource Management: Was actively involved in determining the responsibilities for positions and the hiring process in line with the allocated budget and project vision.
• Quality Management: Facilitated communication between the teams and frequent show and tells to show status of development work which allowed for a gut check and avoidance of large QA issues at the end.
• Timeline Management: I conducted daily scrums to keep track of progress and held the team leads responsible for escalating issues as they see fit. This was also a time for me to motivate and encourage the team towards the larger goal.
• Conducted functional walkthroughs and oversaw User Acceptance Testing (UAT) sessions and the development of User Manuals for customers.
• Release Management: Successfully managed the release of the application without any bugs or issues. Maintained a team through post production support to ensure smooth transfer for business.

Environment: MS Project, Main Frames, Rally, MS Office, SharePoint, Java, Access, Spring Tool Suite, LotusNotes, MS Visio, Windows NT, Rational Rose, Adobe, Agility, Photoshop, SnagIt, VeriSign.

Confidential, San Diego, CA

Project Manager/ Product Manager

Responsibilities:

• Assessed the current framework of one of the stakeholders and existing system evaluate the feasibility of a new structure within the given assumptions and constraints.
• Met with department heads and key users of the new system to gather high level requirements (business and compliance) to draft the Scope and manage the expectations.
• Worked with Confidential IT to find software solution options to meet the requirements of all the stakeholders and IT standards.
• Works on Electronic Health Record to main the Confidential ts’ medical history that is maintained by provider overtime.
• Developed the Project Charter based of the SOW, milestones and key deliverables. Liaised with the stakeholders, SMEs and the CIO to ensure this was in line with the vision of the organization.
• Created a Work Breakdown Structure and the project plan, dividing the project into a multi-phase release.
• Human Resource Management - Developed a cohesive plan of required staff and their roles and responsibilities. Was actively involved in the recruiting process and then keeping track of their efforts and effectiveness.
• Budget Management - Tracked current expenses, reviewed budget and project for trouble signs and variances from forecast, determined how to resolve budget with owner, validated that the budget could bear future expenses, and most importantly communicated any budget risks with program manager.
• Risk Management - Identified likely high level risks and assumptions based on current environment and lessons from previous projects to identify the limitations of the project and relayed that to the stakeholders.
• Change Management - Was responsible for proper documentation of any changes and scope creep issues. Tracked changes - requested, denied and approved to put it on the charts for the next release.
• Quality Assurance - Provided multiple opportunities to get feedback from the users to ensure the product met their expectations. Also ensured the testing team had enough time for a thorough testing cycle to ensure all bugs were fixed before UAT.
• Daily Scrum - Had a daily scrum with all teams and a scrum of scrums with the team leads of all teams to ensure progress wasn’t hindered and there were no blockers.
• Presented project updates to the senior management on a weekly basis.
• Release Management - Successfully oversaw multiple releases of different phases
• Multiple Environment Management - Managed risks and concerns around multiple environments operating at the same time and finding solutions for double counting problems.

Environment: MS Project, MS Project Server, Rally, TFS, One Note, Visio, Access, Excel, Word and PowerPoint; SQL Server, Visual Studio .Net, Spring Tool Suite 3.5, SharePoint, HP Quality Center.

Confidential, Jacksonville, FL

Project Manager

Responsibilities:

• Performed an assessment with sponsor and subject matter experts in order to evaluate the feasibility of the proposed system.
• Providing customers with insurance benefits, sending this data in the form of flat files, CSV files and taking the required input.
• Conducted detailed analysis of software development requirements to determine testability using waterfall models.
• Involved in Converting insurance data into required format using ETL tools and presenting to the end Client.
• Followed Waterfall Model to achieve the requirements gathering, development, testing Process.
• Worked with end of Pharmaceuticals in Providing the Confidential ts ID Information.
• Worked on Pharma Details in converting the reports and sending them in the form of flat files, CSV Files.
• Worked with ETL Tools in Converting Pharma Data, filter the data in the required Format and storing the data in Oracle DB.
• Defined the scope of the project and developed the project charter. Got the necessary sign offs to have the project formalized. Worked then with the Program Manager and CIO to lock in on a project timeline and off that created my project plan.
• Facilitate and monitor the progress of Systems and Application Hardware, Software and Microcode changes to the Customer’s and EMC environment, through the ITIL ChangeManagement process.
• Worked on Electronic Health Record for longitudinal electronical record of Confidential ts and maintain digital documentation of an individual medical report.
• Employed Agile development process to assist with assessing unprecedented levels of tool and technology-specific guidance, helping to bring higher quality software development cycles into the project
• Created weekly status updates around budget, project timelines and any other issues for the leadership which was then projected on the SharePoint site to drive home the importance of time and efficiency.
• Integrated with Enterprise wide windows 7 deployment team, analyzing dependencies.
• Change Management: Defined the structure to address changes. Successfully managed changes in scope and scope creep issues through change requests and workflow modifications. Managed cross-functional dependencies with other Projects and analyzed various Application Architectures (Information Architecture).
• Risk Management: Identified and documented possible risks and constraints at the start. Also defined risk response strategies to manage the uncertainty and successfully managed them.
• Human Resource Management: Was actively involved in determining the responsibilities for positions and the hiring process in line with the allocated budget and project vision.
• Quality Management: Facilitated communication between the teams and frequent show and tells to show status of development work which allowed for a gut check and avoidance of large QA issues at the end.
• Timeline Management: I conducted daily scrums to keep track of progress and held the team leads responsible for escalating issues as they see fit. This was also a time for me to motivate and encourage the team towards the larger goal.
• Documented all pertinent end user identification information, including name, department, contact information, and nature of problem or issue in Help Desk database using ITIL tools.
• Conducted functional walkthroughs; and oversaw User Acceptance Testing (UAT) sessions and the development of User Manuals for customers.
• Release Management: Successfully managed the release of the application without any bugs or issues.
• Maintained and followed all the steps of SDLC.
• Maintained a team through post production support to ensure smooth transfer for business.

Environment: Oracle views, Java, WebLogic, UML, MS Visio, .net, Microsoft Office tools, Manual and Automated test, Win Runner, Test Director, User Acceptance Test (UAT), Agile. SharePoint.

Confidential

Business Solutions Analyst

Responsibilities:

• Conducted real time surveys with customers and one on one interviews with the tellers of the users and took their feedbacks to understand their comfort zone/level with the existing Online Marketing system which helped in determining the feasibility of the proposed system.
• Worked on Contact Center to pull the Customer Contacts from Enterprise DB multi-channel marketing.
• Assisted the Project Manager in enforcement of project deadlines and schedules.
• Collected and documented requirements in a format that can be reviewed and understood by both business and technical teams.
• Worked extensively with Graphical User Interface (GUI) team for designing desired screens and assisted in developing wire frames, and prototyping for the End Users.
• Involved in converting the Business and User requirements into Systems requirements.
• Developed business process models in Rational Unified Process (RUP) to document as-is and To-Be business processes.
• Worked with QA team to develop test plans.

Environment: MS SQL Server 2008, SQL, MS Project, MS Visio, Windows NT, Rational Rose, Adobe Photoshop, Load Runner, SnagIt, Visual Studio 2008