SUMMARY

• Overall more than 12 years of experience out of that 4 years as a ScrumMaster in managing Agile Scrum/Kanban and waterfallmodel in co - located/distributed environment.
• Successfully handled role ofAgile Coach and ScrumMaster, expertise in coaching team, transformed project teams from a traditional waterfall to Scrum, in conducting Backlog refinement, Sprint planning, DailyScrum, and Sprint Review Meetings.
• Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
• Hands on experience of writing and prioritizing User Stories in Product Backlog.
• Successfully managed Product Backlogs, Release Scheduling, Team velocity and capacity planning.
• Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups)
• Thorough understanding of Software Development Life Cycle (SDLC) phases and specialized in employing different models like Waterfall and Agile.
• Successfully involved in transitioning the Organizational Structure and Business Processes from traditional Waterfall to Agile.
• Hands on experience with agile project management tools and implemented Scrum, Kanban and XP in the project.
• Driven development, implementation, and maintenance of the Project Plan, including risk management, project measurement, and quality management plans.
• Successfully implemented Sprint and release burn-up and burn-down charts for tracking the progress and completion of projects.
• Performed tracking of team velocity, quality assurance, quality control of the work and sprint release progress.
• Business Analysis experience includes conducting JAD sessions, requirement gathering, documentation (Project Charter, BRD, and FRD), diagramming data, process mapping (Use Case and Activity Diagrams) compiled detailed project plan (to include resources, deliverable, milestones) and developed test plans and test case scenarios.
• Design and introduce process improvement methodology and statistical tools applied to process measurement, and process improvement using Six Sigma and Lean approach.
• Identify root-causes of problems with all levels of the organizations and ensure comprehensive documentation of processes and methodologies.
• Communicate with other management, engineers, product managers and support specialists on product issues
• Lead senior leadership and cross-functional project teams in the identification, assessment, development and validation of process improvement opportunities.
• Managed projects on Software Development, Business Intelligence and Data Analytics.

TECHNICAL SKILLS

Project Management: SDLC - Agile (Scrum) and Waterfall, Process Management, Risk Management, Client Centric, People Management, Lean and Six Sigma.

Data Analysis: Hadoop (Pig/Hive/Map reduce), VBA, MS Excel, R, Minitab.

Database: Oracle, MySQL, MS SQL Server, MS Access.

BI: Confidential Cognos, Tableau.

Scripting knowledge: Java, PHP, GWT.

Tools: Rally, MS Visio, MS Project, Jira and Mingle (ThoughtWorks).

PROFESSIONAL EXPERIENCE

Confidential, Peoria

Agile Coach/Scrum Master

Responsibilities:

• Coach pilot agile team on backlog grooming, daily stand up, retrospective and demos.
• Worked with three product owners and 15 member team which is transitioning from waterfall to agile model.
• Set up internal stakeholder interaction and feedback loop for the team.
• Coordinate project managers to manage backlog and team members to prioritize/assign stories.
• Foster and coach the team for adoption of Agile tools and practices, and establish/track productivity and efficiency metrics.
• Setup internal tool Mingle and Kanban board for Agile project tracking and management.
• Ensure high throughput of the Scrum team by identifying, preventing, and eliminating potential issues and roadblocks.
• Brought visibility into progress by maintaining burn-down charts, velocity analysis, and other reports as needed.
• Coach senior team members to manage backlogs, setup sprint planning and review sessions.
• Drive team to estimate using poker planning method for user stories.
• Encourage team for self-organization to boost the efficiency and coordination
• Empowered teams to self-organize and grow cross-functionality.
• Work with stakeholders to prioritize the requirements for release.
• Working with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization.
• Transformed project teams from traditional waterfall to Scrum
• Identify any potential risks and provide a mitigation plan.
• Applied both Scrum and Kanban methods to manage project for the team.
• Scheduled interactions with senior management team to take their buy in and to involve them along the progress of the pilot project.
• Managed projects on Data Analytics, Business Intelligence and Software development. Project was based on ETL operation with the help of Tableau and Data Stage, Big Data Technology such as Hadoop and visualization integrating with Java for frontend.

Confidential, Atlanta

Scrum Master

Responsibilities:

• Defined project scope and objectives through internal project management methodologies.
• In addition to typicalScrumceremonies, responsible for: Roadmap planning, Release planning, Resource planning, Product Backlog Grooming, Team Building.
• Prepared sprint metrics, removed impediments towards the delivery of work and executed and monitored the planned work.
• Kept Product Owners and the Stakeholders transparent in Sprint success and blockers.
• Looked out for improvement opportunities to increase team velocity, quality assurance and quality control of the work undertaken and delivery of new features as agreed upon during sprint planning.
• Helped the product owners to come up with set of stories for better understanding for estimate and development.
• Empowered teams to self-organize and grow cross-functionality.
• Protected team from over-commitment, manage backlog, and prioritized resolution of defects/bugs as evidenced by the on-time delivery of initiatives.
• Assisted team with making appropriate commitments through story selection, sizing and task definition and participated proactively in developing and maintaining team standards, tools and best practices reducing development time.
• Improved the team's engineering practices and tools as required. Fully facilitated productivity, and make sure teams have the tools and know-how they need to succeed.
• Encourage team for self-organization to boost the efficiency and coordination
• Work with stakeholders and product owners to prioritize the requirements for sprint.
• Help the product owners to come up with set of stories for better understanding for estimate and development.
• Motivate the team to come up with quality shippable product and meet the product goals.
• Representing the team to report overall project status and upcoming risks and suggest solutions about it.
• Monitored the performance of the application and collecting feedback from users.
• Update agile tracking systems to provide transparency on product and sprint backlogs.
• Working with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization.
• Transformed project teams from a traditional waterfall to Agile
• Identify any potential risks and provide a mitigation plan.
• Managed projects on Software development and Business Intelligence.
• Effectively used Six Sigma and Lean techniques to improve process and drive improvement in the team.

Confidential, Kansas

Scrum master

Responsibilities:

• Successfully handled role ofScrumMasterand having expertise in conducting Backlog refinement, Sprint planning, DailyScrum, Sprint Review and Retrospective Meetings when usingScrum Methodology.
• Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups)
• Full lifecycle experience in scoping, designing, developing, deploying, and supporting enterprise scale business/e-commerce application.
• Managed all aspects of end to end release process.
• Establish final release configuration (Knowledge, information, hardware, software and infrastructure.)
• Empower teams to self-organize and grow cross-functionality
• Manage collocated and distributed teams (onshore/offshore)
• Protect team from over-commitment, manage backlog, prioritize resolution of defects
• Manage the lifecycle of code development, from solution definition to design to sprints to deployment
• Strong experience in working with agile lifecycle, and/or tracking, and process management tools like Rally.
• Track and communicate team velocity and sprint/release progress
• Work closely with Product Owner and Product Analyst to ensure story readiness for sprints
• Monitor daily smoke test of environment builds ensuring code quality through integration
• Establish final release configuration (Knowledge, information, hardware, software and infrastructure.)
• Strong experience in working with agile lifecycle, and/or tracking, and process management tools like Rally.
• Worked closely with Product Owner and Stakeholders to prioritize the requirements in a sprint.
• Provided visibility to team impediments, risks and helped them in removing.
• Successfully wrote and prioritizing User Stories in Product Backlog.
• Successfully managed Product Backlogs, release scheduling, project duration estimation and forecasting.
• Worked closely with agile teams to understand their needs and make sure that the Rally tool meets those needs.
• Liaison between IT Delivery Manager and Agile Development teams managing external system dependencies.
• Provided guidance to the agile teams on the Rally tool so it is used to maximum their efficiency.
• Measure and monitor progress at clearly defined points in the process and communicate any issues or potential risks to our delivery objectives.
• Maintain accurate source of project records for project approvals
• Maintain and establish data quality, completeness, monthly metrics for leadership review
• Co-ordinate multiple project review meetings across different project milestones
• Extensively used Rally for maintaining User Story Hierarchy, Backlog Grooming, Updating Tasks, Planning Iterations and Releases.
• Facilitating Scrum of Scrum for offshore Scrum teams in US and India.
• Representing the team to report overall project status and upcoming risks and suggest solution about it.
• Initiated Six Sigma and Lean projects in the team for process improvement.

Confidential, California

Product Specialist

Responsibilities:

• Advised, consulted, and troubleshoot Confidential Checkout internal systems with Confidential Engineers.
• Maintained and updated PRD product-line information documents.
• Conducted off-site technical support and training for internal customers and resolve complex internal product issues.
• Assisted in the evaluation, development and enhancement of internal products used by internal customers.
• Coordinated new products training for end users and work with engineering team.
• Maintained the accurate and complete documentation of product-line updates and all Product Incident Reports (PIR).
• Worked in India and US offices for product development and implementation.
• Performed exploratory and in-depth data analyses and developed simple predictive models utilizing independent variables and programming language
• Managed project on fraud related data analytics.
• Perform business analysis and report to understand financial performance by risk that will be used to inform future fraud decisions.
• Make adjustments as necessary and ensure all adjustments are communicated.
• Develop and/or review estimates and estimating assumptions for the project's schedule, effort, and cost.
• Perform analysis of the relative success of the current strategy suite.
• Recommend actions where applicable, developing new strategies where appropriate.
• Worked on business analytics to find the potential fraud in Confidential Checkout and also used analytics to gauge team performance.
• Helped with integrating Android integration with Confidential Checkout platform.
• Helped making prototype in Java, PHP and MYSQL for Confidential Engineers.

Confidential

Credit Risk Manager

Responsibilities:

• Handled a team of 15 credit risk associates looking after monitoring delinquencies and write-offs to ensure account performance are in-line with corporate goals.
• Make recommendations for changes to decision tools to improve collections and underwriting scorecards and policies.
• Contribute to all formal reports and processes (internal ratings, recommendation lists, watch lists, etc.) that enable the efficient and transparent oversight of the asset class.
• Stay abreast of industry changes in risk management while assessing the appropriateness of in corporation into the business.
• Gathered financial information such ascreditbureau reports, income, savings/investments, and other account history.
• Reviewcredithistory to establish a pathway for the customer to gaincreditworthiness
• Educated customers on their rights and responsibilities to repaircredit
• Recommended programs best suited for the clientscreditrecovery path
• Follow up with customers regarding up to date progress with theircreditfile.
• Performed KYC by verifying identity of customers and conducting due diligence investigations
• Performed and conducted written analysis outlining key performance indicators and key risk indicators.
• Monitored and examined roll rate and performed related analysis.
• Performed and conducted supplemental commercial analysis.
• Determined and analyzed the Bank's ability to absorb losses through its current and future capital cushion.
• Developed and implemented necessary exception reporting in support of Credit and the line in order to manage to better manage credit administration risk posed to the Bank.