SUMMARY

• Current active Scaled Agile Framework (SAFe) 4.5 Agilist certification, experienced in leading agile teams, including formal training and coaching, acting in the agile (Scrum) leadership roles of Product Owner and/or Scrum Master, coaching one or more Agile Release Trains or coaching programs of at least 100 people in highly matrixed organizations including highly diverse technology environments.
• Experienced in using Scaled Agile Framework and agile subject matter expertise to coach organizations and teams on methodology and practices eco system and influence leadership on the culture change required to shift from a traditional to an Agile methodology and mindset.
• Experienced in leveraging SAFe and scrum ceremonies such as PI planning meetings, scrum or scrum, inspect and adapt meetings, daily stand - ups, sprint planning, sprint reviews, Retrospectives, and release planning to increase visibility and transparency at all levels
• Empowered teams by gui ding and educating them on how to sort through cross-team dependencies, inter-team coordination, and department / program level roadmap discussions with business and internal IT stakeholders.
• Proficient in designing and documenting Release Management Plan, documenting JIRA requirements, centrally managing project resources and various types of project content to keep teams working together using NetSuite.
• Strong analytical skills and keen problem-solving skills used in business and requirements analysis for a variety of industries.
• Proficient in using Agile Scrum methodologies, performed roles of Scrum Master following sprint/stand-up sessions and used Excel extensively to write user stories, analyzed the Iteration Burn Down charts and reviewed defects.
• Experienced in working with External Vendors (Vendor management expectations and manage vendor deliverables timelines and scope/associated Risks).
• Excellent written and oral communication skills with the ability to communicate appropriately in business and technical situations at all levels.
• Experienced in eliciting requirements using various techniques - for example - interviews, document analysis, requirements workshops, surveys, JAD sessions, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
• Extensive experience working in all stages of system development Life Cycle. Developing Document Control Plan, changing Request strategy, changing Request Forms, Project Charter, and Process Control Log to be used for internal business practices.
• Experienced in identifying in scope items and distinguish in scope items based on SOW - Develop and produce change orders/change Requests as needed.
• Experienced in teaching and coaching the adoption of agile practices such as BDD, TDD, user story mapping and prioritization techniques.

TECHNICAL SKILLS

• SDLC Methodologies (Waterfall
• Agile & Iterative)
• HP Quality Center (HPQC)
• SharePoint
• Software development life cycle (SDLC)
• Microsoft Visio
• BPMN (Business Process Model Notation)
• SCRUM
• Microsoft Dynamics CRM 2011 & 2015
• JAD Sessions
• Microsoft SQL Server
• Confluence
• User Acceptance Testing (UAT)
• UML Use Case & Business Case
• Rational Unified Process (RUP)

PROFESSIONAL EXPERIENCE

Confidential

Agile Transformation Leader/Coach

Responsibilities:

• Leading, consulting and coaching with specific Agile roles: Scrum Masters, Product Owners, Release/Solution Train Engineers, and Product/Solution Managers.
• Directing activities to define, deploy, evaluate and support common agile standards and best practices, processes, tools and process/performance metrics.
• Administering Agile organizational and team maturity assessments and develop coaching plans accordingly and preparing a variety of communication artifacts related to agile events, transformation progress and plans.
• Developing and delivering presentations to various levels of stakeholders and leaders and facilitates working sessions to identify resolutions to barriers to scaling use of Agile.
• Directing activities and leading classes to educate and promote use of Scaled Agile Framework common processes, methodologies, products and services.
• Assisting other Agile team members with creating and maintaining collaborative communication sites and tools; launching and facilitating Agile Open Space, Communication Forums and regular Agile recognition events.
• Assisting other Agile Practice team members in development of the Agile consulting / coaching aids and use that aids to assist teams with Agile on-boarding process.
• Contributing to the growth and maturity of the Agile transformation in various roles such as competency development and methodology development.
• Actively sharing experience and knowledge gained on engagements with colleagues through formal and informal avenues such as workshops and agile roundtables, individual and team trainings.
• Providing insight to new and emerging perspectives and point of views on Agile and related subjects, and providing patterns, best practices, and white paper on Agile related areas.
• Building expertise in industry areas of focus, contribute to development of industry solutions and can interact on par with industry executives.
• Advancing and applying Lean-Agile leadership skills in Driving technical practices including Built-in Quality, Behavior-Driven development (BDD), Agile testing, Test-Driven Development (TDD), and more.
• Executing portfolio vision and strategy formulation, chartering portfolios, creating the Vision, Lean budgets and Guardrails, as well as portfolio prioritization, and roadmapping.
• Directing the Program and Development team in maintaining the team capacity plan, program board outputs, PI objectives, sprint and program backlog, velocity charts and burn down charts.

Confidential

Technical Business Analyst

Responsibilities:

• Collaborating with subject matter experts, product managers and software development team to convert commercial requirements into viable technical specifications and acceptance criteria for different software products, providing documented use cases, workflow analysis and executable stories per Agile development methodology.
• Leading teams in implementing customer and client public facing websites, mobile applications and internal intranets leveraging content management systems (CMS) and Microsoft SharePoint.
• Ensuring requirements documents effectively communicate proposed product development plans to non-technical staff including subject matter experts, marketing personnel and company executives.
• Ensuring requirements documents have the details required to create clearly described software development tasks, keeping all requirements documents up to date, and ensuring their availability to all stakeholders and managing the requirements approval process.
• Facilitated all aspects of the Scrum framework, including sprint planning sessions, backlog grooming sessions, daily scrums, sprint reviews and sprint retrospectives, and managed the product release schedule including assignment of resources, planning of deliverables and setting of milestones.
• Contributing to the business case analysis process for all products, performing project discovery analysis for new projects and creating strategy analysis documents for collaboration with the stakeholders to identify the real need and enable the organization to address that need. Also, managing these tasks for aligning the resulting strategy for the change with higher and lower strategies to address the need.
• Performing requirement analysis and design definitions to structure and organize requirements discovered during elicitation activities, verify and model requirements and design, validate and verify information, and identify solution options that meet the business need.
• Ensured the Development Team had appropriate product and technical definitions, direction, and resources to deliver products effectively by establishing realistic estimates for timelines and ensuring sprint forecasts can be met.
• Assessed the Scrum Maturity of the team and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.
• Shielded the team to minimize interruptions and distractions to the sprint, keeping them focused on delivering a quality product on time and fostered transparency and visibility and radiate information; ensure that the team's progress, obstacles and successes are highly visible to all stakeholders, including the team itself.
• Conducting solution evaluation by performing assessments to the performance of and value delivered by a solution and recommend actions to be taken to realize the full value of the solution. Communicating delivery status and providing timely notification of issues and contributing to recommendations for resolution to project management.
• Acting as a technical resource for business partners to research system issues and ensuring deliverables meet business and end-user requirements. Also, Contributing to Q/A test cases and user experience testing.
• Assessing the impact of all product changes on existing products, related systems or platforms and business processes, and providing ongoing assistance and guidance to development teams during development phase to deal with issues and questions that arise regarding requirements and solutions.
• Participating in Daily Agile Scrum "Stand-up", Biweekly Sprint Planning and Retrospective Sessions and update the team on status of upcoming User Stories.
• Responding to and incorporating material requirement changes into existing development work or work product, as required to ensure the product meets market requirements at launch. Also, Supporting the business in implementing the required changes to make effective use of new products.
• Proactively setting up, managing and handling Client facing sessions: working with business SME's, (Subject matter experts) process improvement specialists, project work streams (system enhancement, document management, global reporting), and other business and process analysts to help define business needs, facilitate business requirements, and create design specifications

Confidential

IT Business Analyst/Project Coordinator

Responsibilities:

• Deployed project initiatives, establishing business relationships and managing deadlines. Conducted project kick-off meetings, defined project objectives and scope, tracked risks, assumptions, and managed detailed project schedules using Microsoft Project.
• Served as Scrum Master for up to three cross-functional teams developing and modifying applications to serve industry data and reviews.
• Managed a staff of three business analysts between two locations. Designed, trained, outsourced for an intranet solution for this international packaging company and integrated a bespoke intranet-based project management framework. Worked closely with senior management to drive the projects forward and secure funding.
• Developed project control to ensure the project framework was simple and efficient. Designed and outsourced development for business continuity management environment to include business impact and risk analysis.
• Developed and maintained productive working relationships with project owners, business functions, IT developers, vendors, and other project stakeholders.
• Guided the team on resource requirements, methodologies, tasks, dependencies, deliverables, risks, and other issues through the life of the project, and established customer expectations of project scope, deliverables, procedures for project communications and dissemination of information for team members.
• Worked in coordination with the project administrator and managers to complete the projects - Served as a point of contact from project initiation to completion. Also, analyzed and monitored the project reports to sort out issues in documentation section.
• Coordinated and supported the transfer of all equipment and installations to the end user client, Tracked and reported labor, material, and project costs, and Facilitated on-time and efficient completion of projects by understanding critical activities and alerts.
• Designing and architecting intranet, extranet and portal solutions in SharePoint Online and SharePoint 2013/2016.
• Conducted comprehensive review and analyses of Cost Estimate Proposal (CEP) to accurately monitor relevant lines that track back to project budget, and assisted procurement and project team leader with implementation of money-saving methods.
• Developed effective and efficient solutions by researching / analyzing current state system capabilities and defining technology solutions options / recommendations working closely with key business subject matter experts and technology partners.
• Tracked and oversee the project life cycle from analysis through to deployment, provide project updates to stakeholders, and act as a liaison between external stakeholders and internal stakeholders for assigned initiatives.
• Supported the review and design of business processes and development of products and services using appropriate process improvement methodologies and tools. Develop and document business processes in consultation and collaboration with business owners and key stakeholders.
• Participated in the analysis and design of system solutions, aiding and direction to development teams, leveraging a standard SDLC model from Concept, Analysis/Requirements through Development, QA, Implementation, Decommission.
• Executing process analysis, process gap analysis and creating process flows in MS Visio, developing and mapping new business and systems processes according to new user requirements, leading process mapping of the current and future state processes while participating actively in the technical parts of these discussions. Also providing recommendations on the processes while focusing on industry best practices
• Analyzed impact of proposed solution across the business, develop use cases to explain/demonstrate business requirements/specifications to IT team, and contribute a business or process perspective during design reviews..

Confidential

Senior Business Analyst

Responsibilities:

• Customized CRM solution to fit customer requirements, demonstrate the solution prototype to end user to validate user requirements and prioritize business functionalities, outstanding defects and tech tasks, ensuring that accuracy and deadlines were met.
• Working within the Network Security Service Delivery team with responsibility for the delivery of new Network Security products and services, and responsible for the oversight and the delivery of Network Security related activities, ensuring timely and high-quality delivery.
• Served as a scrum master for on-shore/off-shore development teams and worked very closely with the business teams to resolve requirements issues and converted these into functional backlog using Version One and JIRA
• Maintained a technical relationship with BMC Remedy and its support partners with regards to requesting enhancements, license management, reporting and tracking bugs, and planning upgrades.
• Implemented an end-to-end experience of the Agile project lifecycle in covering areas like creating user stories, updating the SCRUM product backlog and daily sprint exercises focused to accomplish efficient solution for the development and implementation of Windows 7 migration project.
• Acting as a liaison with other vendor teams to elicit their security requirements for Network Security products and automation services and delivering written Requirements Specification documents that describe solution-agnostic requirements in necessary and sufficient detail.
• Served as Lead Business Analyst tasked with requirements gathering, prioritization, and communication for a $10M Salesforce.com CRM tool installation for the Marketing & Recruitment business teams. Facilitated large business process workshops and data migration/integration JAD sessions. Project decreased speed to contact from days to under 12 minutes.
• Identified the challenges and opportunities within the organization to deliver dynamic CRM software solutions. Managed multiple projects from initial request through estimation, approval, requirements, build, rollout and training.
• Liaised with business managers of assigned CRM applications and software engineering team, ensuring alignment of technology solutions to business strategy and facilitating project execution. Assist in identifying, evaluating, and developing systems and procedures that meet user requirements. Responsible for applications representing over four million customer interactions per year.
• Supported the translation of client business requirements into CRM solutions, including requirements approval, communication, traceability and reuse
• Elicited requirements within Solutions Design team on various items in the backlog to ensure global solution with other scrum teams.
• Participated in the establishment of an IT and professional services division for a national banking organization. Created business relationships with document management, internet/intranet organizations and offered process training checks and improvements to SME and local government clients.
• Facilitated meetings with clients to gather business requirements & assist the business in prioritizing (and re-prioritizing) requirements. As well as capture, as-is business processes related to current end to end systems.
• Supported multiple projects deploying new applications, data migrations, upgrades and other IT projects using agile and waterfall methodologies, and delivered presentations and reviewed project estimates and plans, with proposed implementation targets to the Software Steering Committee.
• Managed three Scrum teams to manage product backlog and successful delivery of functionalities in a three weekly scrum cycles.
• Worked on improving the performance of the Service Now application by removing the repetitive workflow and adding indexes on fields which are used commonly and made configuration changes.

Confidential

Senior Business Analyst

Responsibilities:

• Created business requirement, training documents and test scripts to ensure end solutions meet clients' needs. Created current and future to-be documents using user stories and use cases to assist the project team clearly understand the requirements.
• Performed wealth management tasks by analysing financial modeling, financial analysis, risk-tolerance assessments, and retirement illustrations to high net-worth clients for strategies today through retirement.
• Elicited business needs from clients and stakeholders, interpreted these needs and translated them into business application and operational requirements. Ensured needs also met corporate privacy, IT and security requirements.
• Directed and led the team responsible for the design, development, testing and implementation of data elements, reports, dashboards and other data analytics required for better business decisions.
• Worked with business subject matter experts, software development team and technology partners to translate user products and systems requirements into functional technical requirements providing documented use cases, workflow analysis and executable stories per Agile development methodology.
• Created functional requirements in use cases, coordinated requirements walk-through and sign-offs, verified with user representatives/stakeholders that use cases and process models accurately portray specific business needs.
• Engaged in a 2-week Sprint Cycle together with the Scrum Team, the Product Owner and the Development, to ensure adequate understanding of the business goals, to clarify requirements, prioritization of user stories in the product backlog.
• Migrated and maintain requirement data through the ECM (SharePoint) applications for project updates and easy data analysis by the stakeholders/credit and lending department.
• Interacted with other dependent groups to remove impediments of the team and updating the Product Owners on the progress of the Stories.
• Identified the roadblocks in which could arise during deployment due to Reference data issues, code unavailability or incomplete business scenarios and reporting this status to the leadership.
• Maintained the environments needed for conversion of data, testing and development. Co-ordinated environment allocation requests across various teams.
• Developed test cases and test plans based on requirements and did manual testing of the functionality of the application to ensure that the application can handle a lot of data.
• Understand and fully utilize ITIL-type methodology for responding to functional and technical issues, from incident management, assist in technical investigation to identify root causes, creating plans and mitigation for user processes.

Confidential

Business Analyst

Responsibilities:

• Ensured the required stakeholders were involved in elicitation activities to obtain the necessary information from them to form the business requirements.
• Mapped and elicited requirements for the implementation of the group’s Intranet, ensuring that stakeholders and technologists are communicating, sharing resources and managing processes in the most efficient ways possible.
• Maintained existing systems and engaged head-on in the complex and challenging task of creating new processes and products from scratch.
• Developed a detailed understanding of the business processes the Intranet solution will support, produce functional design and ensure that any development follows that design, test resulting systems and support the implementation process. Assisted in the testing, configuration, administration, maintaining, and training of Confidential ’s application solutions.
• Proactively engaged in Integration, System, Functional, GUI (Graphical User Interface), Regression, Smoke and Database Integrity testing and participated accordingly in quality management reviews, reviews of the designs, proof of concepts and other work products to ensure they fulfill the requirements.
• Effectively identified and translated the technical risks associated with the proposed solution design to both business partners/stakeholders and identifying and documenting risk mitigation strategies.
• Directed and assisted in conducting testing for a developed sample of the product to detect possible defects/bugs to review and resolve with the developers before going live.
• Analyzed and translated business requirements into functional/non-functional system requirements, system use-cases and business use-cases, and documenting Requirement Traceability Matrix (RTM).
• Assessed quality management reviews, reviews of the designs, proof of concepts and other work products to ensure they fulfill the requirements and provided business analysis support for escalated incidents to ensure that they are resolved efficiently with minimal impact to stakeholders.
• Developed test data matrix to be used in software development life cycle, also developed functional test plans and performed end to end phases of test execution.
• Maintained a high level of awareness as related to current industry and organizational trends, standards and disciplines being used to deliver new technology solutions within manufacturing & procurement systems; particularly in Manufacturing Execution Systems.
• Displayed and maintained a high level of awareness as related to current enterprise architecture and organizational process to ensure all areas impacted have adequate/appropriate stakeholder representation. Worked with developers and third-parties to develop comprehensive requirements blueprints and technical specification documents.
• Effectively communicated risk impact of changes and provides options to manage/mitigate, and kept stakeholders engaged and responded proactively in working towards deliverable goals and objectives.
• Facilitated meetings for other departments as required by projects assigned. This includes distributing and tracking action items from the meetings.
• Led or participated in the systems implementation process by developing test cases, performing testing, defining user procedures and workflows, developing conversion and implementation strategies, verifying conversion, providing user documentation, providing user training, and providing post-implementation support.

Confidential

Business Systems Analyst

Responsibilities:

• Worked closely with business stakeholders as SMEs to assess current capabilities and understand business requirements.
• Interviewed business stakeholders to gather business requirements (BRD); translated requirements into technical specifications (SRS), and created use cases, process flow and activity diagrams using MS Visio
• Acted as liaison between the users and the IT development team to determine and deliver the most effective solution for development and implementation including preparing detailed business requirements documents.
• Liaised closely with the Application Owners, Application Managers, and Solution Designers as the business/functional counterpart in solution identification and maintenance.
• Organized the testing teams to translate the requirements and uses cases into test conditions and defined the expected results for product, performance, user acceptance, and operational acceptance testing.
• Collaborated with stakeholders across 8 countries across a range of digital products.
• Worked within the Deal Management team to develop enhancements for in-house trading applications, including multi-tier applications, deal feeding services and deal expiry module.
• Performed mentorship duties for team members new to Agile and exchanging knowledge/thoughts constantly with other Scrum masters in the organization.
• Studied OSS layers and the new changes to be implemented and modifying the job process and code to implement new functionality.
• Enhanced business operations through development of consultative insights and presentations directed towards generating increased sales.
• Contributed to design and deliver high quality software as I performed technical analysis to ensure our delivered software integrations correctly across systems, processes, and platforms. Worked across functionally with both technical and business stakeholders to ensure all functional and non-functional requirements were understood and documented.

Confidential

Business Systems Analyst

Responsibilities:

• Developed detailed business requirements and risk assessment to successfully implement a customer relationship management (CRM) tool that increased productivity by 30%.
• Designed and executed QA/UAT test cases that eliminated process redundancy, system down time, exposed code/bug issues and led to improved system efficiency by 38%.
• Utilized both Agile and Waterfall methodologies to deliver a new Budget Control Reporting tool for the Media and Finance teams that provided automated accrual and reconciliation processes and centralized sales media campaign information.
• Followed a structured approach to organize requirements into logical groupings of essential Business Processes, Business Rules, Functional and Non-Functional Requirements.
• Organized and Performed GUI, System Integration, Regression and UAT testing with teams and actively provided support to Quality Assurance team in the definition of test cases related to the business requirements and coordinated User Acceptance Testing and triage of issues uncovered during this phase.
• Managed overall accountability for the delivery of the Technical System Requirement Specifications (SRS) and developed effective and efficient solutions by analyzing current state system capabilities and defining technology solutions options/recommendations by working closely with key technology partners such as designers and architects.
• Collaborated with the Solution Designer, assist the Application Owner and Application Manager by providing effort estimates for new projects and initiatives.