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Project Manager Resume

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NC

SUMMARY:

  • 7+ Years of Project Management and Analytics experience.
  • Highly experienced in implementing PMBOK (PMI) and other processes like SOW, project charter, project management plan, scope management and negotiation, critical path analysis, budgeting, earned value analysis, resource management and negotiation, risk management, quality management, communications planning, stakeholder management, SLAs, vendor management, etc.
  • Expertise in Applications Planning, Analysis, Design and Data Architecture of standalone, intranet and web applications.
  • Expertise in gathering detailed business requirements; convert them to effective design and creating system, functional, technical and user documentation.
  • Expertise in complete Software development life cycle (SDLC).
  • Experienced in leading interview and JAD sessions for requirements to create use cases, wireframes, coupled with RTS (Requirements Tracking System) to manage requirements.
  • Expertise in analyzing the current positions/trends and designing/developing Critical Solutions/Tools for boosting productivity.
  • Experienced in leading multi - location, cross-functional teams up to 35 resources in project and matrix organizations, for up to 7 simultaneous end-to-end projects of up to 350 person months.
  • Excellent project management skills, including feasibility and bidding, business analysis, cost-benefit analysis, creating and maintaining work breakdown structure(WBS), project plans, tracking and forecasting project progress, performance and variance, root cause analysis, project cost monitoring, status review, internal and external risk assessment and mitigation, HR activities for the team, negotiating project objectives and constraints and creating, updating and implementing project management and development processes.
  • Experience in project related infrastructure and architecture assessment and design.
  • Experienced in managing projects using onshore-offshore, sourcing and staff augmentation models.
  • Worked with and implemented PMI, SEI-CMM, ISO 9000, Prince and Six Sigma quality standards and processes in projects.
  • Excellent problem solving and inter-personnel skills.

TECHNICAL SKILLS:

Confidential: PMI, Waterfall, RAD, ITIL,Agile .

Quality Confidential: Six Sigma, Confidential Implementation, ISO-9001.

Languages: C, C++, C#, SQL, .NET framework, Java, HTML.

RDBMS: SQL Server.

Platforms: Win Server, Windows 7/8, Gobuntu.

Tools: MS Project, Visio, VSS, TFS, Project Server, Clarity, Open Bench Work, MS Office,MS CRM, CSR Tool, Right Now, ATLAS.

Industry experience: Software consulting, Intellectual Property Management, Utilities, Telephony, Manufacturing, Document/Image Processing, eLearning, ecommerce, Risk, Change Management, Media, Online Marketing, Operations.

Knowledge: Cloud Computing.

PROFESSIONAL EXPERIENCE:

Project Manager

Confidential, NC

Responsibilities:

  • Designed and managed the software project on developing internal website for clients to have a 360 degree view of all the available parts, view their performance in simulation and place an online order. Upon successful deployment, the monthly sales of the parts increased by 21%.
  • Led the UX team that developed the wireframes, UI mockups, Usability prototypes, Interaction Design Documentsfor 4D project.
  • Competitive product analyses, Personas, Task/process flows, screen flows, storyboards, usage scenarios, detailed descriptions of proposed interactions/behavior, usage models.
  • Ensured the final UI interaction documents and UI specifications is communicated to and understood by other roles in the project, so that they can use the information to build the system and accompanying components.
  • Worked with the software engineering group to create a transition plan from waterfall SDLC to the agileframework.
  • Review Acceptance Criteria documents to ensure compliance to Quality requirements and usability within the production process.
  • Worked in important phases of Testing Life Cycle like Unit Testing, Integration Testing, Regression Testing, Business Functionality and System Testing, User Acceptance Testing (UAT) and Load Testing. Extensive experience in creating test plans and test cases in Test Director and Test manager and mapping them to requirements.
  • Been involved in all the stages of the Software Development Life Cycle (SDLC) and participated in meetings and Database Analysis with Developers, Project Managers and Quality Analysts to discuss business requirements, test planning, resource utilization, and defect tracking.
  • Integrated digital tools which reduced wastes of handoffs, waiting and increased quality. Integrated the tools as per Tools of Confidential Engineering.
  • Proficient at leading teams, and managing multiple projects concurrently and delivering artifacts in time, resources and budget.
  • Established and trained project teams to use AgileFramework - backlog management, sprint planning, daily scrums, end of sprint demos, velocity tracking and reporting.

Environment: Design (HTML, CSS, C# .Net).

Confidentia

Program Manager, CA

Responsibilities:

  • To protect the integrity of Confidential Maps by investigating questionable business practices and misuse of the Local Business Center.
  • Conducted formal Usability Studies for Confidential Maps & Atlas Tool to identify desired features and core issues around Confidential Maps features. Presented recommendations to design and engineering teams assigned to features tested.
  • Conducted benchmark studyfor Confidential Maps support to identify end user usability issues. Presented findings and recommendations to site owners.
  • Investigate Maps Quality Issues, identify Product Vulnerabilities and recommend Strategy Adjustments based on Market Trends and Patterns.
  • Designed and Developed Internal Tools for Maps In Java, which are extensively used in the team and helped in boosting productivity by 50%.
  • Developed important Listings (Procedures) in SQL for working on Data Clusters in Maps.
  • Collaborate with Engineering and Product Groups to enhance Tools, improve Process Efficiency and develop Analytical Techniques.
  • Data Analysis and Modeling: Constructed Projected Statements for Confidential Maps Quality Operations; Evaluated impact of Business Listings. Also, worked on Web-Tool and analyzed the quality of the Listings done by External Units of Confidential like Serco and Apac.
  • Performed Purchase Trend Analyses, Trail and Repeat Analysis, Source of Volume Analysis, Cross Purchase Analysis, Demographic and Geo-Graphic Analysis.
  • Team Development and Management: Developed Internal Infrastructure of Group including New-Hires.
  • Engaged in peer review of designs with DigitalArchitects, Digital Leads and User Interface Designers of Confidential Maps.
  • Organized and maintained a software development team for Business listings applications using the Agile development framework - daily scrums, backlog management, sprint planning, end of sprint demos, velocity tracking and reporting.
  • Identified Best Demonstrated Practices through Market Research, developed Client Presentations, and checked the quality of the Business Listings for Dublin, Kirkland and India.
  • Gather Business Requirements, create High Level Design and do Impact Analysis for enhancements and Customizations, including addition of Ecommerce Platform to Ground Truth Local Project.
  • Create Cost and Effort Estimates and Scope Statements for use in Sows for the Vendor.
  • Analyze Application Usage Data to derive Scalability and Reliability to eliminate Bottlenecks.
  • Managed Quality Control Team, 10 Developers, 5 Security and 50 Performance Analysts at 3 locations in USA and India.

Environment: JAVA, SQL

Project Manager

Confidential

Responsibilities:

  • Subject Matter Expert (SME) to handle Escalation Calls for Extreme Technical Problems and develop Tools for Customer Service Reporting.
  • Developing CSR (in JAVA) and RIGHTNOW (in .NET) which were the major tools used to perform automated verification and pull out the customer records instantly.
  • Monitoring the scores and motivating the teams to get Good C-sat scores.
  • Maintaining the records of Weekly reports and sending them to HP clients.
  • Researching and sharing new technical issues (bugs) and filing site-ops tickets and QA bugs for web based issues.
  • Factor analysis to determine various parameters influencing likelihood to purchase and Cluster Analysis to identify homogeneous groups within the Snapfish market segments.
  • Designing the methodology of approach and using the required data from all available sources.
  • Modeling the data to understand underlying constructs, in-depth analysis of the results, and structuring the findings to provide insights and actionable strategies.
  • Mentor and organize Panel measures and tools training for the new team members.
  • Received Customer Satisfaction Award and Spot Award for excellence at work.
  • Manage product development and implementation for up to 4 simultaneous clients.
  • Use RAD methodology to execute the projects, which are typically of 3 to 9 months
  • Create cost and effort estimates and scope statements for SOW as part of the proposal team.
  • Work with Chief Architect and Director to update and implement product development strategy.
  • Lead JAD sessions to gather requirements and create use cases.
  • Perform gap analysis of requirements against the existing application and database architecture.
  • Create requirements, design, and testing and user documentation.
  • Proficient in traditional methods such as Usability Studies, benchmarks, instrumentation, heuristic evaluations, cognitive walkthroughs, field research, focus groups, surveys.
  • Create, track and implement project plans and manage scope changes using change control procedures.
  • Engaged in peer review of designs with DigitalArchitects, Digital Leads and User Interface Designers.
  • Injected Agile SDLC to manage and deliver softwareartifacts.
  • Perform Earned Value Analysis and present findings to management.
  • Manage, log and track internal and external risks to all projects.
  • Perform root cause analysis for client implementation issues and errors.
  • Resource management of teams of up to 10 onshore and offshore developers, data analysts and testers in a matrix organization from a shared pool, spread over 3 locations.
  • Assist sales team for technical evaluation of and response to Request for Proposals (RFPs).

Environment: ASP.NET, C#, ADO.NET, .NET 2.0, SQL Server

Business Analyst

Confidential

Responsibilities:

  • Responsible for Production, Inventory, Manufacturing Engineering, Quality, and shipping.
  • Identified the requirements and developed the design for the Inventory Management Software.
  • I lead the installationprojectof acompanySafety, Training, ISO 9001 cert, Inventory system and Confidential Manufacturing program to increase through put by 60%.
  • Implemented / administered corrective action, waste reduction, process / procedures and work instructions for Assembly/Pick & Place/Through whole assembly.
  • Installed problem resolution program which reduced overall cost of operations.
  • Developed the Work Breakdown Structures, for completion by end of fiscal year. Reviewed programs in detail for revisions required in such factors as current cost of parts and labor, labor time standards, parts availability and delivery times, component modifications, etc.
  • Developed, maintained, and updated production records and reports.
  • Reviewed the acquisition of supplies, repair parts, and required equipment, ensuring stock on hand at the beginning of the project, while assuring a continuous supply through project completion
  • Developed the complete procedure for Segregation and Quality Check of the cut papers.
  • Lead the process to introduce latest technology into Packaging and Bundling papers which decreased total costs and increased customer satisfaction.

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