SUMMARY

• Deliver valuable business solutions through hands - on management of projects teams
• Leverage Agile best practices and methodology to identify product and process improvements while improving and delivering customer satisfaction.
• Unique combination of strengths in technology, training, and management.
• Approachable project manager / servant leader skilled in all facets of software development life cycle (SDLC), including pre / post support and internal and external relationship management.

Areas of Expertise

• Project Management
• Efficiency & Productivity Improvement
• Change Management
• Customer Service Operations
• Employee Training & Supervision
• Business Communications
• Sales & Financial Reporting
• MS Office Applications / WebEx Proficiency

PROFESSIONAL EXPERIENCE

Confidential, Oaks, PA

Scrum Master /Product Owner

Responsibilities:

• Supported teams working on the Confidential Wealth Platform to facilitate the wealth management and investment processing needs of our clients worldwide.
• Exhibited strong leadership, facilitation and management skills to help align scrum teams to scrum/agile processes
• Meet their daily, sprint and iteration objectives and deliver against committed objectives
• Collaborated with Release Train Engineer (RTE), Product Management and scrum teams to align work to teams, remove impediments, facilitate continuous improvement and manage delivery in alignment with the Scaled Agile Framework (SAFe)
• Worked with RTE, Product Management and Product Owner to help assure strategy and execution alignment.
• Worked to align roadmaps, epics, features and resources across the focus/ domain area
• Coordinated with other teams Scrum Masters, Systems Team, Architecture, Technical Services and shared resources to identify and manage risks and dependencies in release planning and delivery processes
• Facilitated preparation and readiness of teams for release and sprint planning meetings
• Manages Scrum of Scrum (SoS) meetings for focus or domain area
• Coordinated consolidated demo sessions for focus or domain area
• Escalated impediments and risks to the RTE that cannot be resolved at the team level
• Partnered with business users, product owners, and scrum masters, resolving data quality issues using appropriate techniques, including root cause analysis.
• Supported timely delivery of high-quality data to end client, ensuring SLAs were met and continued to improve end client experience.
• Facilitated projects, helped Scrum teams adopt Scrum by ensuring Scrum team adheres to Scrum value
• Improved accuracy of operational data by presenting recommendations to operational support and management for enhancements to systems of record.
• Identified issues for resolution by reviewing referential and historical integrity of data warehouse data
• Documented return on investment of data quality activities, improving efficiency of statement delivery to clients.
• Assisted in writing of product requirements and user stories in preparation for sprint meetings, backlog refinement, releases, and demos.
• Prioritized features for release by capturing requirements at high level and elaborating in visual formats in team setting.
• Negotiated with Product Owner to ensure story points didn’t exceed the capacity of the team for each sprint.
• Ensured team was fully functional and productive
• Written/understanding use cases, user stories, business rules and requirements/defect/issue management
• Acted as a scrum master by effectively ensuring team collaboration, cooperation and productiveness
• Removed barriers and external interference and escalated appropriately to keep the team moving forward
• Acted as a servant leader rather than a manager

Confidential

Scrum Master/ Product Owner / SME

Responsibilities:

• Strengthened business relationships by identifying potential problems and offering resolution within clients’ expected timeframes.
• Provided on-going support of mainframe JCL, creating new jobs, editing existing jobs, and scheduling jobs via CA-Scheduler.
• Offered Open Architecture support for Web-based products through installation, training, facilitation, and coordination of Q&A, upgrades, and product releases.
• Monitored and maintained client’s production environment, minimizing downtime.
• Communicated with client on all matters that affected delivery of quality service, leading to improved service quality and implementation of strong processes that supported Standard Service Objectives.
• Interacted with internal Confidential teams while functioning as client advocate, communicating needs of client in order to provide accurate and quality solutions.
• Supported company’s rapid growth and expansion, including 100% increase in revenues and profitability in last 4 years, by completing client acquisitions and implementing new products for clients.
• Developed and implemented all facets of new administrative process and structure, improving productivity and increasing staff accountability.
• Guided the team in the Agile/Scrum frameworks.
• Facilitated discussion, decision making, and conflict resolution.
• Improved transparency.
• Groomed and maintained product backlog.
• Ensured user stories created lined up with epics.

Confidential

Subject Matter Expert / Product Owner

Responsibilities:

• Performed UAT testing prior to releases, ensuring features and functionality worked as designed and requested.
• Conducted POC review with vendors to review new systems intended to replace existing systems, guaranteeing functionality and ease of use were suitable for client base.
• Prioritized items for release and demonstrations through participation in scrum meetings.