SUMMARY

• Practicing Program & Project Management Professional with more than 8 years of work experience and a Bachelor’s Degree focused on Business Administration.
• Expertise in end - to-end Program and Project Management, People Management, Reporting, and Business Analysis of Software Systems and Solutions.
• Experienced in all phases of the Software Development Life Cycle (SDLC) utilizing Waterfall and AGILE (SCRUM, SAFe) methodology individually as well as in a hybrid model.
• Knowledge of SAFe ceremonies such as Program Increment Huddle, Program Increment Planning, Program Increment Demos, Scrum of Scurms.
• Primary expertise in Program Initiation, Implementation and Execution, Project Management, Status Reporting, Roadmap Traceability, Resource and Milestone Planning, Cross-business Release Planning, Business Process Management, Quality Management, and Planning & Facilitating Workshops.
• Excellent Communication, Analytical, Interpersonal and Presentation skills; experienced in managing vendor relations & technology deployment through 3rd party collaboration, tracking Project & Enterprise level KPIs, creating SOP documents and defining and managing SLAs for engagements.
• Proficient in end-to-end management of large programs, managing multiple projects concurrently and performing focused reporting to Senior Leadership & Executives, Product/Service Line Managers, and various levels of Stakeholders.
• Self-starter, self-learner, practicing Agilist (professional & personal), excellent soft skills, eager problem solver, critical observer, adaptable, collaborative and exceptional communicator.

TECHNICAL SKILLS

Methodologies: AGILE SCRUM, Waterfall

Technologies: Java, J2EE, .NET, C#, Web Services, Salesforce.com (SFDC)

Systems & Databases: Windows (All); Mac OS; Basic Unix Operating System; SQL Server & Oracle DB

Networking: LANs, WANs, VPNs, Firewalls, TCP/IP, HTTPS

Software & Design Utilities: MS Office (Word, Excel, PowerPoint, SharePoint), MS Visio, MS Project, Rational Requisite Pro, Rational Team Concert, CA PPM, Primavera, HP Quality Center, Cognos, JIRA, SAP Business Objects 4.0, IBM Sametime, IBM Connections, Rally, Lotus Notes

Keywords: AGILE SCRUM, Program Management, SDLC Methodologies, Software Delivery & Support, Cross-Functional Team Leadership, Risk Analysis & Mitigation, Status Reporting, Milestone Tracking, On-shore/Off-shore Coordination, Stakeholder Meetings, Scrum of Scrums, Backlog & Sprint Planning, Burndown/Burnup Charts, Servant-Leader, SaaS, E-Commerce, Scrum Master, BABOK, PMBOK, MoSCoW

PROFESSIONAL EXPERIENCE

Confidential, Southlake, TX

Program Implementation Manager / Sr. Project Manager

Responsibilities:

• Manage multiple projects that involved Migrations and Implementations for customers that are currently part of the Sabre family. Reporting to a Principal Manager while providing regular program updates to Senior Leadership.
• Program Leadership: Act as a single POC for all communications & delivery of the Web eCommerce Platform under Airline Solutions. Provide regular program updates on the status and health of the program to Senior Leadership, Delivery and Marketing.
• Communication/Facilitation: Developed a master program plan tracking various projects under the program, complete with project tasks, personnel, critical dates, dependencies, deliverables and milestones and communicated high-level milestone dates to all Stakeholders and relevant business units.
• Project Methodology: Ensure the Technology Program Management Framework is followed, as well as adhering to AGILE Development practices in SCRUM teams. Core releases adopt principles similar to SAFe principles in order to manage a release train of products/systems that have cross dependencies with other products under the AS Portfolio.
• Scope Management: Responsible for engaging Marketing & Solutions teams with Technology teams in order to align on Product Roadmaps and Release Scope. Experienced in engaging Customers in program wall walks that included Development, Delivery, Solutions and Marketing personnel in order to align activation/implementation cycles post development and testing.
• Project Reporting: Led Program Review meetings involving Stakeholders, Project Managers, QA Managers and Development Managers to review individual team status, budget, project health and ensure no roadblocks are affecting on-time delivery.
• Process Improvement: Led effort to improve cycle time reduction across all customer activation/implementation projects in order to realize faster time-to-value and significant budget savings.
• Risk Assessment/Mitigation: Identified Program/Project level risks, developed Risk Mitigation plans, reviewed Risk Management plans with leadership and established an Escalation Process.
• Resource/Budget Planning: Worked with Marketing & Solutions team to secure funding for on-going Projects & Programs. Ran program budget reports using SAP Business Objects; reviewed budget status with individual teams as well as Senior Leadership to assess health and manage Change Request process.
• Release Planning: Responsible for the delivery of all projects that are part of the program; coordinated implementations with product teams to ensure no conflicts in delivering to customer commitments.

Confidential, Nashville, TN

Program Manager / Sr. Project Manager

Responsibilities:

• Managed and Led multiple AGILE teams within BMI as well as coordinated with teams from a 3rd Party Vendor. Reported to the PMO Director and worked with multiple Program Directors leading their respective workstreams.
• Project Leadership: Led and coordinated multiple project teams that were using SCRUM methodology to develop complex software systems. Conducted activities like Scrum of Scrums, setup SOP documents for SCRUM activities and led the effort to setup an Enterprise Backlog.
• Project Communication/Facilitation: Developed and maintained a Project Charter and compiled project artifacts required by the Project Inception document. Developed a MS Project Plan and reviewed Sprint progress at weekly Program Status Meetings. Setup requirements/user-story workshops for a new project.
• Project Methodology: Using SCRUM framework; facilitated Daily Stand-Up meetings, Sprint Planning & Backlog Grooming sessions, Sprint Retrospectives, facilitated Mid-Sprint & End-of-Sprint Demos.
• Estimating/Scoping: Worked with the Product Owner and Technical Delivery Manager to lock the scope of any future releases; worked with TDM and PO to finalize BPD and derive stories from the diagram.
• Project Planning: Conducted regular backlog grooming and sprint planning sessions; coordinated sessions with on-shore/off-shore resources by working with a Technical Delivery Manager and Product Owner.
• Risk Assessment/Mitigation: Identified Program level risks and monitored effect of risks throughout projects. Worked with TDM/PO to mitigate any future risks by frequently assessing project status
• Resource/Budget Planning: Worked with Program Directors and Business Owners to track and refine the project's budget. Worked with the Resource Director to acquire technology resources based on initial estimates and understanding of user stories during planning/grooming sessions with TDM/PO.

Confidential, Southlake, TX

Project Manager / SCRUM Master

Responsibilities:

• Manage multiple projects that are part of the Airline Solutions Portfolio within Sabre’s PMO. Reporting directly to a Program Manager and provided regular project updates to Senior Leadership.
• Project Leadership: Act as a single point of contact for all communications from a project perspective. Provide regular status updates to Senior Level leadership and communicate the progress to stakeholders from Delivery and Marketing.
• Project Communication/Facilitation: Developed a project plan, using MS Project, complete with critical dates, deliverables and milestones and communicated it to Stakeholders and other business units.
• Project Methodology: Ensure the Technology Program Management Framework is being strictly followed, as well as adhering to AGILE Development practices (SCRUM and its associated tools)
• Estimating/Scoping: Responsible for compiling the release’s Scope Lock by working with the Solutions and Development Managers to scope and estimate stories in the Product Backlog into upcoming releases.
• Project Planning: Acting as a SCRUM Master and Servant-Leader; Setup and plan Requirements Workshops, setup Sprints based on capacity, conduct sprint demos and retrospectives, and ensure regular Backlog grooming/Sprint Planning.
• Risk Assessment/Mitigation: Identified Project/Program level risks, developed Risk Mitigation plans, reviewed Risk Management plans with leadership and established an Escalation Process.
• Resource/Budget Planning: Ran resource budget reports using SAP Business Objects; created the project’s “Actual vs. Budget” report and shared it with Stakeholders; ensured on-time delivery and developed estimates for the next quarter.
• Release Planning: Responsible for details on the Release’s Customer and Technical Readiness by reviewing final project health with Senior-level leadership, Project Sponsors, and Stakeholders.

Confidential, Irving, TX

Sr. Business Systems Analyst/Project Analyst

Responsibilities:

• Analyzed complex business problems to be solved with next generation Automated Systems by creating business requirements, screen notes, and process flows for system development.
• Mapped process flows, captured ‘AS-IS’ processes and evaluated ‘TO-BE’ processes. Developed business and system use cases to review at meetings
• Facilitated requirements gathering sessions with SME’s and Business Users to gather high-level requirements and verified requirements with Product Owners/Stakeholders.
• Ensured proper system configuration settings, plan Unit, Integration and Acceptance testing at various stages of the product life cycle.
• Created specifications documents that met business requirements; maintained Software Requirements Specification (SRS) document that included functional, non-functional and supplementary requirements.

Confidential, Ft. Worth, TX

Sr. Business Analyst/Project Lead

Responsibilities:

• Createda Project Planto discuss and share with the team assigned to the project.
• Interviewed End-Users and SMEsto capture complex system issues/problems and provided in-depth evaluation of business processes and software systems.
• Created BRDsfor on-shore/off-shore teams to establish requirements and worked with Business Analysts and Development Lead/Managers to convert requirements into stories.
• Developed System Design documentation including functional design,screen notes,and process flows.
• Experience in understanding data mapping specifications by working with the Data Services team to ensure accurate Source-to-Target mappings in the portal.
• Planned and managed defects triaging for Airportal as part of end-to-end system testing.