SUMMARY

• Software IT Manager/Quality Assurance Manager/Scrum Master with 13+ years of intensive experience in Process Improvement, Business Flows, Analysis and testing applications in varying environments.
• Worked as IT Manager for major financial company and premier provider of life insurance, annuity, and investment products and services in United States.
• Worked as Head of Quality Assurance Department in a Multi - National Software Development Company.
• Act as a frontline enforcer/endorser of the Quality Process
• Worked as a Scrum Master in agile environment.
• Manage all project funds according to established accounting policies and procedures
• Monitor and approve all budgeted project expenditures
• Directly supervised Quality Assurance Engineers and Testers including the preparation and delivery of staff performance evaluations and career development activities.
• Well experienced in all aspects of Project Management including setting up milestones for major activities and flagging of time for interdepartmental deliverables and the quality of their output
• Able to communicate effectively with business stakeholders, development teams and senior management to ensure a quality testing process.
• Good understanding of Waterfall, Agile Methodologies using Scrum Model - which includes sprint planning, Retrospection, Demo and Daily stand-ups.
• Good Experience in managing Onshore and Offshore teams simultaneously.
• Experience in analyzing Business Requirements, Functional and Technical Specifications.
• Strong analytical skills and experience with implementation and administration of Quality Assurance metrics, such as defect profiles and performance to entry/exit criteria.
• Experience in testing of SOA-Web Services, Client/Server, Web Based, Mobile/PDAs/Digital Pen Multi-tier applications on various platforms including Windows and SQL Server environments.
• Expertise in conducting Internal Audits and External Audits.(ISO Standards)
• Successfully conducted ISO surveillance audit for the transition of 90: 2008 standards.
• Performed Microsoft Logo Certification for WinXp applications.
• Developed QA policies and procedures based on best practices and industry benchmark standards.
• Excellent skills in managing BTNet (Bug Tracking System) Admin and client and HP Quality Center and Microsoft Test Manager
• Expertise in managing Microsoft Team Foundation Server (VSTS and for Bugs & Task Tracking)
• Experience in all phases of Software Development Life Cycle (SDLC).
• Experience in document Defects with high level of detail, accuracy, and informative recreation steps.
• Experience in Software Verification, Validation and Testing Methodology.
• Experience in Financial and Banking applications.
• Good Knowledge about HIPPA standards.
• Excellent skills in manual testing and automated testing using Load Runner, Win Runner, Quality Center, Workspace Macro, and Microsoft FxCop.
• Managed QA Department and met overall expectations pertaining to setting accurate schedules and resources.
• Prepared and developed Standard Test Environments, Test Plans, and Test Cases
• Conducted Performance Testing to achieve Performance Testing Objectives like bottleneck identification, measuring reliability and capacity of the applications and finding out optimal hardware configuration.

TECHNICAL SKILLS

Test Environment: Windows CE5.0/5.1/6.0, WinXP, Win 7, 8, 9, Vista, Windows NT, Win 2003, Unix, Linux. Android

Automation Tools: Workspace Macro, FxCop, Application Verifier, HP Quality Center, Load Runner, Microsoft Test Manager 2010, TestLink, Selenium IDE, Eclipse

Databases: SQL Server 2000/2005/2008 , Oracle 10g, MS Access, SQL Query Analyzer, Mongo DB, Postgres Admin

Testing Languages: Visual Basic, VB.Net, C++, ASP.Net, SQL, XML, HTML, Java Script, VB Script, Silver light, WPF, PHP

Web browsers: Internet Explorer, Mozilla Fire Fox, Netscape, SafariServers IIS 6.0, Windows Server 2003/2008, Chrome

Tools: Application Verifier, WinSCP, MS Project, MS Visio, Camtasia Studio, SnagIt, MS Office, Microsoft SharePoint, Wiki, Fabasoft folio, Jenkins, Project Portfolio Management (PPM), Ariba(procurement tool)

Bug/Task Tracker: Team Foundation Server (VSTS), BTNet, Quality center 10, Bugzilla, JIRA, Compuware Change Point, Support flow

PROFESSIONAL EXPERIENCE

Confidential, NY

IT Manager/Scrum Master

Responsibilities:

• Run Change Review Board Meetings
• Collaborate w/ Project Management Team to Plan &Publish Release Calendar, including all important release milestones, phases & system downtimes.
• Communicate with funders as outlined in funding agreements
• Monitor and approve all budgeted project expenditures
• Monitor cash flow projections and report actual cash flow and variance to senior management on a regular basis (monthly/bimonthly)
• Manage all project funds according to established accounting policies and procedures
• Ensure that all financial records for the project are up to date
• Collaborate & Coordinate with numerous IT Teams within department.
• Track & Monitor Release Milestone Status across all the phases of Release Cycle
• Tracking, Monitoring & Capturing SDLC artifacts & process being followed on time
• Release Status & Reporting to enhance/provide continues transparency
• Agreeing costs, timescales and standards to be met and monitoring these through the project
• Manage the overall planning, co-ordination, preparation and deployment of all releases to the production environment
• Plan, schedule and co-ordinate engagement from supporting IT teams and Stakeholders
• Capture Release Scope & Manage Release scope change to the release
• Plan, schedule and co-ordinate Release Testing Strategy
• Acting as a Scrum Master to remove any impediments that obstruct a team’s pursuit of sprint goals. Conduct Post Release Lessons Learned & Drive Improvements
• Ensuring consistency across releases and systems, whilst ensuring compliance with IT policies

Confidential, NY

QA Manager/Scrum Master

Responsibilities:

• Acting as a Scrum Master to remove any impediments that obstruct a team’s pursuit of sprint goals.
• Develops & schedule tasks for quality engineering team members to deliver an overall project plan.
• Daily standup scrum and management meetings and give important suggestions to sort out common problems in development and testing environments.
• Assist and contribute in sprint planning and Retrospective.
• Facilitate discussion, decision making, and conflict resolution.
• Actively seek out areas to improve.
• Responsible to manage onshore and offshore teams. Assignment of tasks and status updates from multiple teams.
• Assists with developing a comprehensive testing strategy to assure that developed products meet design specifications
• Lead validation efforts throughout the full Software Development Lifecycle.
• Lead the performance of Beta and User Acceptance Testing for client sites.
• Develops project schedules and assigns tasks.
• Coordinates resources, schedules and communications for development projects.
• Leads team on complex project including determining deliverable component.
• Controls timelines, tracks milestones and provides status reporting.
• Work closely with Program Management Office and Quality departments as necessary.
• Monitors and escalates high priority issues to management.
• Plans and organizes the testing of software corrections and enhancements.
• Ensures compliance with development standards.
• Develops and implements process improvement.
• Represents team in external or interdepartmental activities as needed.

Confidential, Jacksonville, FL

QA Project Manager

Responsibilities:

• Develops & schedule tasks for quality engineering team members to deliver an overall project plan.
• Assists with developing a comprehensive testing strategy to assure that developed products meet design specifications
• Leads team on complex project including determining deliverable component.
• Ensures that all requirements are testable.
• Controls timelines, tracks milestones and provides status reporting.
• Coordinates resources, schedules and communications for development projects.
• Monitors and escalates high priority issues to management.
• Develops project schedules and assigns tasks.
• Plans and organizes the testing of software corrections and enhancements.
• Develop and/or approve functional and technical design of test plans.
• Ensures compliance with development standards.
• Develops and implements process improvement.
• Identify and mitigate risks.
• Lead validation efforts throughout the full Software Development Lifecycle.
• Lead the performance of Beta and User Acceptance Testing for client sites.
• Responsible for managing onshore and offshore teams.
• Work closely with Program Management Office and Quality departments as necessary.
• Represents team in external or interdepartmental activities as needed.
• All other duties and responsibilities as assigned.

Confidential, Orlando, FL

Lead QA/BA Analyst

Responsibilities:

• Act as a frontline enforcer/endorser of the Quality Process
• Involve in all aspects of Project Management including setting up milestones for major activities and flagging of time for interdepartmental deliverables and the quality of their output
• Establish priorities among multiple, competing demands and to meet deadlines and to ensure project development and quality goals are met.
• Participating in Daily standup scrum and management meetings and give important suggestions to sort out common problems in development and testing environments.
• Act as a Scrum Master to remove any impediments that obstruct a team’s pursuit of its sprint goals.
• Organized meetings with stakeholders and team members to finalize the project scope. Gathered business requirements, performed Gap Analysis for clients requirements and generated system workflows.
• Responsible for gathering requirements from users in operations group and performing data mapping for the application, confirm and vacillating the requirement at time of BA testing
• Participate in Production validation for new releases
• Responsible for creation and updation of User Stories & Acceptance Criteria for different applications
• Create and review Test Plan, Test scripts, SRS and FRS Documents
• Analyze Business Requirements, Functional and Technical Specifications.
• Pre-screen software problem reports to determine deviation from system specifications.
• Gather daily status results of testing to mitigate any risks to the release
• Perform detailed defect analysis and give solutions and suggestions to curb the number of upcoming defects.
• Monitor and manage JIRA for any defects that are opened against WDPRO to mitigate the issue.
• Trouble shoot any issues by checking the logs that are seen by GBTS load test team and re direct the issues to the concerned people.
• Run the Regression testing for the marketing and legacy sites.
• Build deployment in QA servers
• Performed Functional Testing on various products including Smoke, GUI, Integration, System, Regression and User Acceptance Testing.
• Verify Browsers Compatibility on Internet Explorer, Safari, Firefox and the different versions of the Web Browsers

Confidential, Fairfield, NJ

QA Manager

Responsibilities:

• Managing overall team of 9 Quality Assurance Engineers and Testers.
• Participating in management meetings and give important suggestions to sort out common problems in development and testing environments.
• Ensure Quality control during development & testing of the products
• Create and review Test Plan, SRS and FRS Documents and upload into Team Foundation Server.
• Identify and allocate resources from QA Department for the project.
• Identify functionality and performance issues, including: deadlock conditions, database connectivity problems, and system crashes under load.
• Manage individual test cycles, reported bugs and analyze them to resolve problems.
• Write Test Point Matrix for each module, perform testing on each module and then compare the test results against test point matrix to determine the quality of modules.
• Create test scenarios to test web services for middleware testing effort which involved XML verifications.
• Testing of Mobile and PDA’s for compatibility of application and data synchronization with devices.
• Perform Functional Testing on various products including Smoke, GUI, Unit/Integration, System, Regression and User Acceptance Testing.
• Verify Browsers Compatibility on Internet Explorer, Netscape, Firefox and the different versions of the Web Browsers
• Create Team Projects, Set the permission
• Create Users, Assign permission to view and edit project data to specific users
• Queries: Create new query, manage queries, create customize queries and team queries
• Create and manage the work Items
• Bugs: Add new bugs, link bugs with tasks, images and videos
• Tasks: Create New Tasks, Assign to users, define the no of days and Hrs per task and per user and also modify or delete them
• Create the personas, scenarios and link them to the required task and bugs
• Refresh, Customize, and Access Documents, Upload the documents related to relevant project. Set the permissions to view and edit documents
• Create the reports and customize them in different graphical views

Confidential

QA Manager

Responsibilities:

• Directly supervised Quality Assurance Engineers, Testers, Technical Writers and ISO Coordinators.
• Managing overall 23 persons and responsible for delivery of staff performance evaluations and career development activities.
• Review the Project Plan along with the team.
• Involved in creating Test Plan, SRS and FRS Documents and upload into TFS/Quality Center.
• Identify and allocate resources from QA Department for the project.
• Created and assign task for each team member.
• Identify functionality and performance issues, including: deadlock conditions, database connectivity problems, and system crashes under load.
• Created and maintained test plans that ensure comprehensive testing according to systems specifications.
• Communicate the issues to the development Team, Leads and PM.
• Pre-screen software problem reports to determine deviation from system specifications.
• Utilize automated testing software (if required).
• Plan, develop, and execute system and regression level testing scenarios.
• Provide the baseline code that the team needs to achieve desired effects.
• Measure system performance on multi-user platforms through test scenarios and provide improvement recommendations.
• Managed individual test cycles, reported bugs and worked with analysts and developers to resolve problems.
• Created test scenarios to test web services for middleware testing effort which involved XML verifications.
• Ensure that technical documentation and systems are in agreement.
• Monitor product quality and reject non-compliant software.
• Analyze and extract details from Internet Information Services (IIS) logs, SQL Server logs, Windows event logs, and custom application logs.
• Used scripts for the testing of different applications with Load Runner.
• Controlling and tracking of records using TFS.
• Create new query, manage queries, create customize queries and team queries
• Create and manage the work Items
• Bugs: Add new bugs, link bugs with tasks, images and videos
• Tasks: Create New Tasks, Assign to users, define the no of days and Hrs per task and per user and also modify or delete them
• Create the personas, scenarios and link them to the required task and bugs
• Refresh, Customize, and Access Documents, Upload the documents related to relevant project. Set the permissions to view and edit documents
• Create the reports and customize them in different graphical views
• Managing Bug Tracking System Admin & Client (BTNet).
• Identify the training needs, if required.

Confidential, Somerset, NJ

Sr. SQA Engineer

Responsibilities:

• Was involved in manual testing including both black box, white box testing and verifying the reports generated by different modules.

Confidential

Test Engineer

Responsibilities:

• Was involved in manual testing including both black box, white box testing and verifying the reports generated by different modules.