SUMMARY

• 14+ years of overall IT experience with 8+ years of Program, Project Management, 3+ years of Agile Scrum Master. Has extensive experience in Project Management and performed diverse roles viz. Agile Scrum Master, Project Manager, Service Delivery Manager, ITIL change and Release management lead and Development Technical Lead. Experience in managing large scale development, maintenance, support and migration projects.
• Expertise in Agile and Waterfall SDLC methodology.
• Managing multiple globally distributed development and transformation teams delivering large - scale software, Web development projects (including iOS and Android Application) on time and on budget by effectively collaborating, facilitating, and leading cross functional teams.
• Expert in implementing Scrum processes, removing impediments and building high performing teams.
• Expertise in Change Management, Release Management, Defect management, Issue/ Risk Management, Resource management delivery management while managing key portfolios in fortune 100 organizations from different global locations.
• Interaction with senior management including AVPs, Senior Directors and Business on various projects Status, Issue/ Risk mitigation in ensuring successful delivery of the project.
• Project management experience in .Net, Java, SQL, Oracle, SOA projects and Technical Lead experience in mainframe technologies viz. COBOL, CICS, DB2, Vision Plus etc.
• Experience in working with various large scale Fortune100 clients viz. Confidential, Confidential, Confidential, Confidential, Confidential, Confidential, Confidential etc. and executed projects of various types successfully viz. Application Development, Maintenance, Support and Process projects
• Expertise in diverse business domains viz. Oil and Gas, Banking (Credit Card Domain), Insurance, Manufacturing, Life Sciences and Retail (Order Management System).
• Experience in ITIL Service Management, performed the role of process owner of Change, Release and Configuration management activities
• Led RFP and Sales initiatives from delivery as a point of contact for Scoping, Estimation, SOW preparation and Execution.
• Excellent People Management, Team Mentoring and Communication Skills. Hiring or interviewing new candidates and enabling them to achieve full potential and organization requirements through training, mentoring with emphasis on self organization.
• Emphasis on continuous improvement (CMM Level5) by analysing current processes, provide improvement ideas and ensuring team adheres to defined processes and procedures.
• Self-motivated, highly organized and dedicated with a positive attitude.
• Quick learner, Hardworking, Flexible and Adaptable to fast changing technical, domain changes and challenges. Enable teams to be flexible and adaptable to changing business and technical demands through Agile Scrum implementation.

TECHNICAL SKILLS

Project Management: Agile Scrum Master, Project Management, ITIL Incident, Change and Release Management Process Lead

Software Methodology: Iterative (Agile Scrum/ Kanban) and Waterfall

Technical: .Net, Java, COBOL, CICS, JCL, Perl, Vision Plus

Database: SQL, Oracle, DB2, IMS, VSAM

Others: JIRA, Confidential Visual Studio 2013 Team Foundation Server (TFS), MPP ( Confidential Project Plan, Crystal Reports, HP Mercury Center, SunGard Intellimatch

Business Domain: Banking (Credit Card Domain), Insurance, Manufacturing, Life Sciences and Retail (Order Management System)

Operating Systems: Windows, OS/390

PROFESSIONAL EXPERIENCE

Confidential, Houston TX

Scrum Master

Responsibilities:

• Project Planning, Release Planning and Execution
• Pioneering Scrum implementation for IT transformation and Product and Service Delivery projects in Confidential
• Scrum master/ Project Manager for Competency Management System and Mobility Transformational project (developing iOS and Android Apps) which have a budget of $4M USD. Teams are Distributed with a global team of 17 members
• Facilitate Product Backlog Grooming and User Story Prioritization and elaboration in discussion with Product Owner and Business Process Manager. Ensuring the user prioritization is in sync with project vision and release plan for various segment on-boarding, expansions go live.
• Schedule/ facilitate sprint planning meeting(s) prior to the beginning of each sprint
• Schedule and facilitate daily stand up meetings with cross functional teams (viz. UI Architect, Enterprise Architect, Development team, QA Testing team)
• Co-ordinate with External and internal teams to resolve dependencies, UAT issues and check their readiness in line with Release Plan
• Ownership of timely delivery of the business functionalities
• Track daily burn down, Velocity, identify and resolve impediments. Identify and mitigate issues/ risks and escalate to senior management for timely resolution and successful delivery of the project
• Facilitate retrospective meetings at the end of each sprint. Ensure highest priority retrospective points are followed up and closed out for continuous improvement
• Risk/ Issue/ Dependency tracking/ mitigation and status reporting (story burn up, Defect trend etc.)
• Scrum Agile Lifecycle Management using JIRA and TFS ( Confidential Team Foundational Server 2013)
• Project re-planning (if required) based on budgetary constraints and external system requirements and change in priorities
• Resource Management and Project Financial tracking
• 3rd party vendor and contractor management

Confidential, Jacksonville FL

Scrum Master

Responsibilities:

• Managed a global team of 20 across time zones in Distributed Agile methodology
• Collaborate with business sponsors in grooming and prioritizing requirements/ stories based on business value for 3 portals viz. Corporate, Producer, MyBenefits
• Release planning for the project
• Leading cross functional teams of UX, Business Analysts, Architects, Developers, QA team
• Facilitate user story elaboration meetings between Product owner/ SMEs and Development team
• Schedule/ facilitate sprint planning meeting(s) prior to the beginning of each sprint for globally distributed teams
• Schedule and facilitate daily stand up meetings with cross functional teams
• Track daily burn down, identify and resolve impediments. Identify and mitigate issues/ risks and escalate to senior management for timely resolution and successful delivery of the project
• Facilitate retrospective meetings at the end of each sprint. Ensure highest priority retrospective points are followed up on and closed out for continuous improvement
• Work with Architects, SMEs/ Business analysts, Infrastructure and other teams for resolution of impediments in timely and cost effective manner
• Collaborate with business sponsors in grooming and prioritizing requirements/ stories based on business value for 3 portals viz. Corporate, Producer, MyBenefits
• Facilitate meetings with key Agents/ Customers in identifying key shortcomings of existing system, improving user experience and understanding their expectation from new portal
• Risk/ Issue/ Dependency tracking/ mitigation and status reporting (story burn up, Defect trend etc.) to steering committee/ PMO
• Involved in competitive comparison analysis and suggesting transformation required for web portals, story sizing, execution, capacity planning for the project.
• Scrum agile project management using Confidential Visual Studio TFS
• Implementing best practices, defining processes and ensuring team adheres to defined processes

Confidential, Redmond WA

Scrum Master/ Project Manager

Responsibilities:

• Collaborate with Confidential solution delivery/ business in product backlog grooming and prioritizing requirements based on business value
• Performed the role of Scrum master for Agreements track.
• Work across various units in Confidential to represent Agreements track in scrum of scrums with other tracks viz. Orders, User Management, Notifications, and SAP etc.
• Schedule/ facilitate sprint planning meeting(s) prior to the beginning of each sprint
• Schedule and facilitate daily stand up meetings with cross functional team
• Sizing user stories using planning poker, capacity planning and tracking daily burn down
• Identify impediments and work with various teams viz. Orders, User Management, notifications, SAP, Architects, Infrastructure for timely resolution
• Facilitate sprint demos and retrospectives for continuous improvement
• Project Status reporting, Risk/ Dependency/ Issue tracking, mitigation and reporting
• Release planning for the project
• Work with Architects, SMEs/ Business analysts, Infrastructure and other teams for resolution of impediments in timely and cost effective manner
• Risk/ Issue/ Dependency tracking/ mitigation and status reporting (story burn up, Defect trend etc.) to senior leadership
• Scrum agile project management using Confidential Visual Studio TFS

Confidential, Wilmington DE

Project Manager/ Service Delivery Manager

Responsibilities:

• Portfolio management for 70+ applications
• Leading Incident management (L2), problem and change management (L3) teams
• Close interaction with business/ IT in prioritizing key projects and estimation of major enhancements
• Project/ Enhancement Scope discussions with client
• Ownership of Estimations, Planning, Tracking, Risk mitigation for Change requests/ Enhancements/ Projects
• Analyzing data and taking actions to meet business objectives/ goals
• Project Status reporting on critical success factors viz. Incident reduction, Application availability etc.
• Delivery point of contact for globally distributed teams

Confidential, Groton CT

Project Manager

Responsibilities:

• Defining the Change and Release Management process
• Leading Change Control Board (CCB) and Emergency Change Approval Board (CAB)
• Leading a 20 member team
• Define Change Management process and provide inputs for continuous process improvement
• Perform impact analysis and authorize changes to Pre-production and Production environments
• Work with various application development, Middleware, Infrastructure, Deployment teams in resolution of service incidents within SLAs
• Project Planning, Staffing, Tracking, Execution and quality compliance implementation using MPP and IPM+
• Issue/ Risk/ Dependency tracking and mitigation
• SoW creation, CR tracking and vendor management

Confidential, Fairfield CT

Technical Lead

Responsibilities:

• Requirement gathering and Impact Analysis of the Business requirements
• Preparation of High Level Design
• Ensuring Co-ordination between onsite and offshore
• Preparation of Technical specification/ low level design
• Mentoring and helping 5 member team in technical implementation
• Code and Design Reviews to ensure better code quality and maintainability
• Defect analysis and performing root cause analysis to prevent defects
• Creation of reusable components
• Come up with Test data covering all business scenarios
• System testing and defect fixing
• Technical support during UAT
• Support during production implementation

Confidential

Technical Analyst

Responsibilities:

• Business requirements elicitation by close interaction with business/ client SMEs at client location
• Preparation of Business Requirement Document
• Perform Impact analysis and create high level design
• Review of technical specifications or low level design done by offshore team
• Coding as per client requirements and standards and performing code reviews for work done by offshore
• Creating Crystal reports
• System Integration Testing and UAT support
• Production Support

Confidential, Minneapolis MN

Systems Engineer

Responsibilities:

• Business requirements elicitation by close interaction with business/ client SMEs
• Preparation of Business Requirement Document
• Perform Impact and technical analysis
• Preparation of technical specifications or low level design
• Coding in Cobol, DB2, IMS, JCL etc. as per client requirements and standards
• Involved in quality related activities like Code walkthroughs, Internal and external Quality Audits
• Helping other team members in technical implementation
• Unit testing, creation of UTP’s and defect fixing
• System, Integration Testing support
• Support during production implementation