SUMMARY

Business and technology professional with over 20 years experience delivering powerful solutions, creating partnerships and integrating technology with business needs.

Professional Skills

• Project portfolio systems management
• Process development
• Application configuration, support, troubleshooting
• Business-technology strategic alignment
• User support
• Change management
• Data integrity

Technical Skills

Microsoft Portfolio Server 2007, Microsoft Project Server 2000, 2003 and 2007, Microsoft Project Professional, Primavera, Rational Portfolio Manager (Systemcorp), Access, Excel, Visio, PowerPoint, SharePoint, SSRS, SQL, OLAP, html, javascript, css, asp, smtp, network hardware and architecture, Novell, AD, Nquire, Siebel

EXPERIENCE

Confidential, Tampa, FL Confidential offers supplemental insurance to Medicare and Medicaid participants Sr. Application Administrator, IT PMO 10/2010 - present

• Manage Microsoft Project Server 2003, Portfolio Server 2007
• Modify html code on user interfaces
• Support 700+ users at all levels
• Troubleshoot system problems, both internal and within supporting platforms
• Develop SQL stored procedures and queries, write SSRS reports
• Compile and publish monthly IT scorecard
• Prepare systems and data for migration to Project Server 2010

Confidential, Oldsmar, FL Confidential provides audience measurement services for multiple forms of media around the world. Project Manager, Engineering PMO 10/2008 - 9/2010

• Implemented Microsoft's Enterprise Project Management (EPM) 2007 in pilot and production
• Designed and maintained Sharepoint sites with workflow
• Tested and deployed data feeds between EPM and SAP
• Developed financial and capacity reports using Access, Excel, Visio, OLAP cubes, SSRS
• Presented informational sessions and facilitated meetings at all levels
• Managed project portfolio and resource capacity for 150+ staff
• Integrated department SDLC with corporate processes
• Audited project deliverables for compliance with standards
• Maintained relationships across departments
• Mentored users in process and tool use

Confidential, Largo, FL Confidential is a direct marketing company, printing and mailing coupons across the country Program Manager, PMO 1/2008 - 9/2008

• Administered Primavera system
• Created database to accommodate incoming project requests and standardize handling
• Consolidated 4 separate resource databases to feed Primavera project system
• Produced portfolio dashboard views
• Nurtured working relationships for new PMO with reluctant adopters and partnering departments
• Developed Access and Primavera reports
• Documented processes using Visio, ARIS and PowerPoint

Confidential, Grand Rapids, MI Confidential is a high-end retail ice cream franchise with headquarters in Arizona Owner/VP of Marketing and Technology 10/2005 - 1/2008

• Owned 4 small retail businesses
• Created contact database for business clients and nonprofit donation recipients
• Supported Point of Sale (POS) systems
• Developed ongoing relationships with sports teams, media celebrities, and non-profits (including the local children's hospital and museum, the American Cancer Society, public libraries and schools)
• Conducted cold calls on local businesses
• Composed and published flyers, brochures and coupons

Confidential, Ada, MI Confidential's Access Business Group division provides outsourced logistics, manufacturing and printing services Sr. PMO Coordinator - Access Business Group IT 8/2002 - 10/2005

• Rolled out and customized SharePoint 1.0 system to enable project team collaboration
• Managed Access Business Group Information Technology Project Office
• Developed Microsoft Access reports based on multiple SQL databases
• Led report suite development for enterprise implementation of Rational Portfolio Manager
• Administered websites and databases
• As first new hire after several cutbacks, successfully built relationships throughout the department and with internal and external partners
• Wrote and published user documentation and process flows
• Produced training materials and trained project managers and team members

Confidential, Grand Rapids, MI Confidential, a Midwest regional bank and trust with branches throughout Michigan and Illinois and mortgage offices across the country, was purchased by Fifth Third Bank in 2000 Multiple Leadership Positions 4/1994 - 9/2001

• Positions:
• Team leader
• Group leader (managing up to 35 staff)
• Project Manager
• Managed Y2K project for all servers and PCs($5.5 million, 2-year project across several U.S. states)
• Supervised the bank's LAN support group (servers, PCs, switches, printers)
• Transferred intranet applications from Old Kent to Fifth Third systems upon acquisition
• Deployed and supported high-profile critical software systems 24 x 7
• Installed and integrated Novell and NT networks throughout the bank

Confidential, Marne, MI Confidential provides environmental services- including engineering, drilling and laboratory - to its customers Network Administrator 4/1992 - 4/1994

• Managed servers and desktops for 5 corporate locations
• Implemented enterprise email
• Supported and trained users

Confidential, Thompson, Carr & Huber, Ada, MI Confidential is a multi-discipline engineering firm Marketing Assistant 9/1989 - 4/1992

• Responded to RFPs
• Wrote marketing materials - professional biographies, project descriptions, newsletters

Confidential, Grand Rapids, MI Confidentials was an industrial marketing firm Network Administrator 9/1986 - 9/1989

• Managed Appleshare network, computers and printers
• Published manuals and marketing collateral

EDUCATION & CERTIFICATION

Certification

• CIW Professional (Site Design)
• Novell CNA

Professional Training

• Novell Networking/Microsoft Networking
• Routing and Switches/Data Communication
• Microsoft Project/Primavera/IBM Rational Portfolio Manager
• Gartner Technical Project Management
• Interviewing and Management
• Lean Processes

College Coursework

• COBOL/Pascal/DOS
• Calculus/Physics
• Marketing
• General coursework