SENIOR PROJECT MANAGEMENT / BUSINESS ANALYST Complex Strategic Planning / Vendor Partnerships / SDLC Management

SUMMARY

• Enthusiastic, MBA-level senior technology manager offering impeccable record of success in delivering customer-focused applications development, end-to-end project management accountability and big-picture solutions for clients.
• Take-charge project manager and business analyst with innate ability to assess situations determine key issues and change directions when circumstances warrant. Experience in both SDLC and Agile mythologies.
• Specialist in developing customer loyalty and retention within highly competitive telecommunications industry.
• Creative problem-solver with reputation for consistently managing multiple technology platforms and methodologies.
• Performance accelerator who coaxes the best from team members.
• Empowering project manager, who seizes opportunities, drives positive change, builds consensus, improves customer satisfaction, reduces operating costs and executes plans for customers.
• Experienced, IT infrastructure and telecommunications engineer with 20 years' experience in Sonet, RF, DMS switching, Transport, Data Center and Central Office Engineering.

CORE COMPETENCIES

• Project Management Expertise
• Inclusive Customer Satisfaction
• Complex Strategic Planning
• Contract Negotiations
• Technology Implementation
• Telecommunications Engineer
• Software Development Life Cycle Management
• Vendor Partnerships
• Team Leadership/Motivation
• Software Engineering/Development
• Network Engineer
• Supervisory Experience
• Technical Team Management
• Budget Forecasts/Savings
• Client & Vendor Presentations
• Process Improvement and Re-engineering
• IT Infrastructure Project Manager
• IT Infrastructure Engineer
• Sales Engineer
• Business Analyst
• International Telecommunications Deployment
• Call Center Upgrades
• Sub-contractor Procurement and Management
• Construction Management

PROFESSIONAL EXPERIENCE Confidential, 2010-2011 Senior Project Manager - IT Infrastructure and Call Center

• Provided project management of IT infrastructure projects in several different areas.
• Coordinating the installation of 2 new Tier II Data Center
• Coordinating the installation of new NAS Storage in Test Lab Environment
• Call Center Upgrades and new Hardware Deployments, as well as, Call Center Agent moves, adds and changes.
• Project managed projects from concept to completion utilizing the SDLC model
• Lead Project Manager on Fail-Over project
• Lead Project Manager on Feeds project
• Conducted weekly progress meetings and reported weekly status of projects to Senior Management
• Mitigated issues and risks on projects
• Coordinated the installation of VOIP, ACD, IVR, CMS, and PBX infrastructure projects
• Coordinated the installation of Virtual Desktops for Call Center Agents

Confidential, 2009-2010 Senior Project Manager -IT Infrastructure Provided project management of IT infrastructure projects in several different areas.

• Coordinated the installation of Virtual Machines, Cisco Servers, and VOIP
• Project managed projects from concept to completion utilizing the SDLC model
• Conducted weekly progress meetings and reported weekly status of projects to Senior Management
• Mitigated issues and risks on projects

Confidential, 2008 - 2009 Senior Project Manager/Sales Engineer Provides high-visibility customer support through the project management of on-site installations, servicing and repairs of complex equipment and systems for global, high-profile clients. Accomplishments:

• Broke open the Ohio and Indiana markets resulting in $2.8M in new business development initiatives since January, 2009, significantly bypassing last year's revenues totaling $650K between the two states. Achieved this through building client relationships, interpreting client's needs, clarifying the responsibility and initiating resolution through proper delegation.
• Created an economical solution for a client using Prism, next generation's outdoor Digital Access System which was implemented to fill in the unresponsive gap of an existing network. Project-managed and completed the development of client's alarming interface of the ADC Prism and LCRS, an outdoor digital access system product. Successfully completed project in its entirety a full two weeks in advance of the committed-to obligation to the client, resulting in continuing customer loyalty and inclusive customer satisfaction.
• Acted as Sr. Project Manager on the GM account from September, 2008 through May, 2009, effectively hitting all committed-to timelines associated with entire design process. Significantly strengthened ADC's reputation with GM, leaving vendors pleased in addition to gaining all-encompassing customer satisfaction. Relationship with client continues to thrive today as a result.
• Presented and won a bid against two competitors to design Abercrombie's sizeable network, ensuring all aesthetic requirements within the building structure were met. Project managed, engineered, oversaw installation and oversaw sales engineering throughout the complex assignment. As a result of this performance, Abercrombie approached ADC a second time to request an expansion, on the condition of retaining my leadership once again for the expanded project.

Confidential, , Columbus, OH 1999 - 2008

Radio Frequency Engineer II, 2006 - 2008 Team Lead/Telecom Design Engineer III, 2004 - 2006 Sr. Integration Engineer/Project Manager, 2004 - 2004 Sr. Technology Planning Engineer/Project Manager, 2002 - 2004 Sr. DCCS/ECS Planning Engineer, 2000 - 2002 Team Lead Network Engineer, 1999 - 2000

Notable achievements during decade-long tenure at Sprint Nextel Communications:

• Negotiated costs associated with Digital Cross Connect System at Sprint Nextel which ultimately saved the company $60M throughout a five year period.
• Project-managed software deployments for a Nortel DNS 100 switch, Titan 5500 and Titan 32L, resulting in significant cost savings overall to Sprint Nextel. These software deployments offered expanded features and functionalities to customers which allowed the introduction of new products, thereby increasing bottom-line revenues.
• Pioneered the methodology used for the start-up switching digital cross-connect and Echo Canceller capacity planning team while in the role of Sr. DCCS/ECH Planning Engineer. This methodology continues to be used today, nearly a decade later, and has since been incorporated within the Sprint sector of the business, supplementing the Nextel division.
• Created a process for risk management analysis between the R&D, Engineering, and Capacity Planning Business Units. This process took a hard look at the ROI for new products, hardware and technology to assure the enhancement of the company's overall and continuing net worth.
• Created and strictly adhered to a managed equipment budget in excess of $250M as due-diligence around managing the broader perspective of the business. Consistently came in under budget by 10-15% annually.
• Led three large cross divisional teams and was lead-negotiator for the SDLC project management model. The significance of this achievement resulted largely because of the leadership involved with bringing together three different organization styles and efficiently managing the committed-to timelines.
• Effectively engineered and planned capacity for cell sites, DMS-100 switches, digital cross-connects, Echo Cancellers, voice mail and other central office hardware.
• Extensive experience in both hardware and software migration of telecommunication and network equipment.
• Managed Implementation Projects from $25,000 to $265,000,000.
• Designed, implemented and project managed the construction of 30 Land Line and Wireless Central Offices and 10 Data Centers. This included the installation, engineering and project management of all hardware and structured cabling. Coordinated and projected managing the cut-over of live traffic to both the Central Offices and Data Centers.
• Responsible for the Construction of new Cell Sites and Cellular Central Offices

Confidential, 1998 - 1999 Team Lead Telecommunications Analyst/Project Manager Confidential, 1994 - 1998 Team Lead Transmission Engineer Confidential, 1991 - 1994 Systems Performance Engineer Confidential, 1990 - 1991 Implementation Analyst

TECHNOLOGY PLATFORMS CERTIFICATIONS DMS-MTX, DMS-100, DMS-250, DMS-300, Titan 5500, Titan 532L, Alcatel 1631LMC, Alcatel 1630SX, Alcatel 1677, Ditech T1 and OC-3 ECX, Tellabs 2551, 2572 and 3100 ECXs, Nortel OC-48, Lucent PSAX, M1/3 Mux, DNX-11, Test Equipment and Lucent 5ESS, RF100, IP, VoIP, RF200, UNIX, SQL, EDI, VSI, SAN, NAS

EDUCATION MBA, Business Administration BSC, Communications System Management PROFESSIONAL CERTIFICATIONS Master, Certification in Project Management