APPLIED SKILLS:

Software Quality Assurance/Testing Types:
A Certified Software Analyst with 10 + Years technical experience performing Quality assurance/Testing(manual & automation) related functions in software development, documenting and communicating issues/Project Management processes submitted as project deliverables for production deployment, Test Cases, Test Strategy as part of Test Plan, Test Director, QTP and Quality Center

Software Quality Assurance Automation Software/Tools:
3+Years in QTP, Test Director Version, Bug Tracker, Amdocs, PVCS Tracker, Devtrack, Microsoft Visual source safe, Sales Force, Test complete, Microsoft Test Manager, Bugzilla, Mercury Quality center, SoapUI, Fitness, POS Systems, TestPartner, Microsoft Team Foundation, SharePoint, Sterling Integrator 5.2, Tibco 5.7 Siebel 8.1.1, Oracle Lodestar 1.6.1.11.1

Database Systems: Oracle, DB2, Microsoft SQL Server, Microsoft Access.
Testing Types: Automation, Functional, installation/configuration, regression, integration, acceptance, writing cases/procedures/scripts.
Other IT Skills: Front-page, Office 97/2000, Microsoft Works, Microsoft Word, MS Exchange 5.5, MS Excel, Lotus Notes, Netscape Navigator, Microsoft Internet Explorer, Microsoft Outlook, Microsoft Project, Net Meeting, SQL Navigator 4, Visio, Web services

• Applications: Web based, Client Server, Mainframe, PeopleSoft HR Management System, PeopleSoft HRMS, SAP BI, SAP Basis

HIGHLIGHTS OF EXPERIENCE:

• Familiar with the software development process, testing and methodology
• Highly skilled in both Manual and Automation Testing
• Software integration and regression testing experience
• Experience Testing Web Services methods using XML
• Ability to convert requirements to test cases
• Ability to develop test plans and test strategy
• Determine test approaches and methods
• Write test cases and map to requirements
• Perform tests/retests as needed
• Evaluate and report results
• Track problems/bugs and fixes
• Knowledge of Mercury Quality Center tool (all MQC modules)
• Test Plan - Mapping test cases to requirements
• Test Requirements
• Test Execution
• Defect Management
• Energy / Gas software
• Exposure to oil and gas Drilling applications
• Ability to work well under pressure
• Good knowledge of utilizing query tools such as Microsoft\'s Query Analyzer,
• Experienced using MS Windows Operating Systems
• Familiar with Microsoft TFS
• Good understanding of problem analysis and problem solving
• Excellent oral and written communication skills
• worked extended hours when necessary to meet schedules and provide support for production implementations
• The ability to follow-through with the developers or customers and explain system deficiencies, requirement, or features.
• Undergone SAP Basis and BI training Classes with LearnSap

PROFESSIONAL EXPERIENCE:

QA Analyst - Consultant at Constellation Energy - Billing and Accounting as Sub ledger: 08/2012 - Present

Testing tools - HP Quality centre, Siebel 2.0 GUI, Oracle SQL Developer, Notepad++, Sterling Integrator 5.2, Tibco 5.7 Siebel 8.1.1, Oracle Lodestar 1.6.1.11.1, Oracle lodestar db

• Reviewed complex business requirement for Mass Market Integration involving Loading and posting Rate ready Invoice EDI files using Sterling Integrator, Tibco and Oracle lodestar.
• Wrote detailed test cases for Loading rate ready invoices into Sterling Integrator, Tibco and Oracle lodestar using HP quality center 10.0
• Wrote and executed detailed test cases for Translating rate ready invoices in SI, Tibco and Oracle lodestar db
• Wrote and executed detailed test cases for Posting Rate ready invoices into Oracle Invoice staging tables
• Wrote and executed detailed test cases for Posting Rate ready invoices to the ledger once 810 invoice files have reconciled with 820 edi payments from banks
• Only QA Analyst responsible for executing command line Job in both test and QA to post tens of thousands of invoices into oracle lodestar once invoices have made it into Oracle lodestar adapter queue and lodestar staging tb from Tibco
• Executed high level detailed test cases involving Invoices (810\'s) and Payment (820\'s) edi files in sterling Integrator db, Tibco db and Oracle lodestar db using HP quality center
• Validated consumption, billing period, late payment charge code, Adjustment charges, Prior balance, meter read data and charges contained in edi files from batches of Invoices were displayed accurately in oracle lodestar once edi files are transformed by SI and Tibco into Lodestar
• Wrote and executed detailed test cases to validate work queue created for invalid data in both 810\'s (Invoices) and 820\'s (Payment) edi files in oracle lodestar
• Validated special Invoicing Rules for invoice entries to oracle lodestar db
• Wrote detailed test cases to validate data warehouse reporting changes related to Month end Revenue report and its data coming from lodestar Transaction tb.

Snr Consultant (Capgemini) - BCHYDRO - Confidential - Canada 01/12 -06/12

• Extensively reviewed high level use case documents, (b) Business rules, (c) Wireframes, (d) Visual Design and rate calculator matrix to effectively write test cases with 100% coverage for EV Portlet Residential, Small General Services, Medium General Services and Large General Services customers using Smart Metering Infrastructure Meters.
• Created Template for both Residential and Commercial test case format for SAT Release 3.1 to show relationship between Requirements, business rules, use cases and tests cases
• Wrote and Converted high level test cases by bringing in content from Requirement, Business rules, Use cases and Rate Category Matrix for SAT EV Portlet Release 3.1 for Residential and SGS customers
• Part of testing effort responsible for identifying and executing Key Residential and commercial customer functionalities in terms of SMI Energy Visualization process and consumption data retrieval on a real time on demand basis.
• Successfully mapped SAT 3.1 EV Portlet requirements for both commercial and residential customers to written test cases in HPQC 11.0
• Logged, managed and tracked defect using HPQC 11.0
• Identified key functionalities in test scenario development and execution for both Residential and commercial customers related to User Interface, graph overall, tool tips, combination data (interval and pre interval data), interval graph, forecast graph, overlays, Export data and Alert functions for SAT 3.1 EV Portlet
• Identified and Requested data needs to test SAT Residential and Commercial Rate category functionalities Within EV Portlet.
• Major contributor in preparing test case execution plan for SAT Residential release 3.1 as it relates to Residential customers.
• Became Primary support test analyst for SAT EV Portlet Residential critical, high, Medium and low defects retesting.
• Became Primary contact and focus for SAT Residential testing after manager and another team member resigned.
• Became Primary contact and Focus for both Residential and commercial Rate Forecast Calculator Testing.
• Provided Daily status report for EV Portlet team during Daily stand-ups
• Identified and notified management about some potential issues with requirements and business rules that kept changing during test case creation.
• Provided HPQC Training to newly added team members on how to use HPQC for test management, Defect logging and tracking.
• Successfully deployed EV Portlet for Residential customers into our integration environment for System integration testing to continue with other interfaces.

Snr QA Integration Consultant (Capgemini) - Confidential North America - 09/11 -12/11

I was involved in the development of integration Test solutions for Small Customer Initiative Systems for GDF Suez using as a Point of Reference the following docs - Integration Conceptual Design, Integration Context Diagram, and Interface Inventory Requirement Documents. The Objective of the Solution was to have a Seamless Integration of the GDF Suez systems with some external vendors like Vertex, Siebel, Iris and LPSS in the successful enrollment for Small Companies wanting to purchase electricity.

I was Involved in Unit and Integration testing, bug fixing, User acceptance testing,Design document reviews and code reviews of Integration components.

Implementation Skills:

• Software Scoping and Design
• Product Training
• User Acceptance Testing
• Functional Specification

Testing tools - SPIRA, Soap UI Pro 4.0, Oracle SQL Developer, Notepad++, Filezilla FTP Client, Microsoft Visual Studios 2005/2010, TFS, WHM XML PAD, and Microsoft SQL 2008.

• Lead Integration QA tester Responsible for Design and Execution of Quality Assurance plans for Unit, Functional, Integration and Regression testing of GDF Suez Small Customer Initiative Application
• Functional Design of APIs and Data mapping between GDF Suez staging/SpitFire database Schema structure and Vertex Systems.
• Tested custom interfaces for inbound data sets between GDF SUEZ, VERTEX and ESG system differing file formats EDI.
• Lead Integration QA Tester Responsible for testing all the Integration points between Portal, Tibco and Vertex Systems.
• Mapping of GDF Suez data sets with Vertex Dataset for a successful eChannel and Telesales file enrollment
• Support application connectivity between the Portal, CRM OD, and Vertex and Internal GSERNA applications. Consistent integration solutions across different platforms
• Tested and Validated web services for real time integrations using SoapUI, ETL (Extract, Transform, Load) for batch integrations, store and forward for asynchronous integrations
• Tested Logging, error handling, notification common services that are required for TIBCO Services using Soap UI and backend Data validation of Tibco Tables
• Validated data type for both Staging and SpitFire control tables for Customer Data sent through CAP, Telesales outbound and Telesales Inbound files.
• Used Filezilla to simulate FiletoFile, FiletoDB and DBtoDB frameworks components for Tibco Webservice
• Lead Integration QA Tester responsible for Testing all the Integrations points from CAP (Front end) Staging db backend to Vertex and ESG
• Validated both Telesales and TPV enrollment file format and process that involved both hourly and Nightly batch process by verifying the right database tables are updated accordingly
• Validated both Request and Response XML going to Vertex Systems
• Lead Integration QA test backend point person for all backend validations that included but not limited to Table and column verifications, XML Request and Response retrieval from both Tibco and Staging / SpitFire Tables
• Troubleshoot Errors encountered during EDI Transactions between GDF Staging tables and Vertex systems with Developers
• Validated and tested Updates for both Hourly enrollment and Nightly drops batch files from ESG through Vertex by simulating real live scenarios using and configuring Filezilla to Manage Clients FTP folder and GDF Suez Local BW folder
• Successfully went over and handed off Integration Test cases to the Client (GDF Suez support Team)
• Authored Integration test cases for Small Customer Initiative Project Plan using Microsoft Team foundation
• Logged and tracked defects using Microsoft Team foundation
• Used Microsoft TFS to view Build files and review release notes for particular builds
• Part of team responsible for evaluating Test Manager tool.

Sr QA Engineer - Confidential 02/2011 - 09/2011 (Capgemini)

• Responsible for Performing manual functional testing of PeopleSoft HRMS 9.1 Upgrade
• Responsible for testing customizations grouped by business process category and work case
• Responsible for testing PeopleSoft HR Help Desk application to satisfy basic business needs
• Tested configurable content sections that displayed news and information to help desk agents
• Performed functional testing to validate ability of help desk agents to filter work list display based on case attributes
• Maintained defect list and provided status reports to management
• Wrote Test Cases from given / existing functional specifications and test plans
• Modified existing test cases for both FIT and UAT testing
• Participated in UAT Testing by performing end to end test for different user groups like Managers, help desk and service Advisors

Snr QA Automation test Analyst - Confidential - 01/10 - 01/11

• Responsible for all backend validation involving website orders using both db2 and MSQL for both Sterling and Web sphere commerce application (ecommerce)
• Responsible for integration testing of interfaces involving both sterling, web sphere commerce UPS, USPS and Conway applications
• Responsible for validating Bill of lading XML for all Whiteglove transactions between the Academy.com, sterling systems, UPS and Conway System
• Used XML pad extensively for XML structure, Elements and field value validation
• Responsible for PIM backend validations using MSQL
• Responsible for functional Testing of Customer Sync integration between sterling Contact center application and Web sphere commerce
• Proficient in database administration experience (MS SQL Server )
• HP quality center administrator for Academy IT
• Highly proficient using Quality center 10.0
• Part of team responsible for evaluating Test complete tool for automation testing purposes
• Performed regression testing to verify new fixes did not introduce new bugs or break existing application functionality for Academy.com new ecommerce website
• Identified functionality and performance issues, including: deadlock conditions, database connectivity problems, and system crashes under load
• Highly proficient and experienced using Quick test Professional for Functional testing.
• Conducted HP Quality center 10.0 training for Business Analyst within Sports Academy
• Experience in writing, editing, and maintaining test cases, test specifications, and other test related documentation as well as defect tracking
• Successfully tested Academy POS Systems in both QA and UAT environments Assisted in Testing PeopleSoft financials application in Test and UAT environments

Snr QA/Software Analyst: Stewart Title - Confidential 03/08 - 12/09

As the First automation employee in this department, I was vested with the responsibilities of overseeing the testing of both Sureclose Professional and Sureclose Advantage applications including the development of test plans to ensure proper coverage of application under test, development of automated test scripts Using Quick Test Pro, enhancement of these scripts using new stories as tools for regular application updates during different release cycles. Discovered, tracked, and classified bugs. Reported bugs to developers, and constantly monitored application attributes to ensure conformance to functional specification in an agile environment.

• Only QA automation resource responsible for automating all Sureclose Line of products - Sureclose professional (Classic - a legacy application) and Sureclose Advantage (.Net)
• Led, Planned and efficiently developed best automation strategy as it relates to converting all of sureclose Manual test cases into automation Test scripts
• Maintained a large volume of automation test scripts as it relates to regular application updates within a very rigorous release cycles
• Successfully automated Sureclose manual Smoke test cases to run in less than 10 minutes, that would normally require 4-5 people to manually test in 8 hours across the different environments - Test, stage and Pre-production environments
• One of two software analyst responsible for manually testing a complex integration application (Flagstar) that required Biz talk to successfully inbound and outbound documents to Sureclose inbox using Web services
• Participated in business analysis and functional requirements gathering.
• Informed management of the state of testing via daily and weekly testing status reports.
• Participated in the 2005SQL Server migration production testing
• Worked on and Tested a complex integration application - Print Driver that would require a user to successfully upload documents without having to go through Sureclose application using web services
• Performed installation, configuration and administration of Quality Center 9.0 in testing environment.
• Performed regression testing to verify new fixes did not introduce new bugs or break existing application functionality.
• Created Test Cases from given / existing functional specifications and test plans
• Verified completeness and readiness of test environment for both automation and manual testing purposes
• Utilized Fitness to define test rules, test scenarios and end-to-end test scenarios based on functional specifications.
• Assisted in all testing phases within the Sureclose Departments
• One of two QA resource responsible for Testing new move to Gamma

Programmed scripts to maximize reusability & ease of maintenance Programmed "object Repository" for all objects ("object Repository" was stored in code library) Optimized QTP scripts for Regression testing of the application with various data sources and data types. Mapped the custom objects to the standard objects where necessary, and inserted GUI, Bitmap, Standard and Text checkpoints where needed, to compare the current behavior of the application being tested to its behavior in the earlier version using Quick Test Pro (QTP) Parameterized fixed values in checkpoint statements, created data tables for the parameters and wrote functions for the parameters to read new data from the table upon each iteration - Performed Data-driven testing Successfully upgraded from QTP 9.2 TO QTP 9.5 Successfully scripted all of Sureclose Advantage and Print Driver applications

Snr Lead QA Analyst: Confidential 09/06 - 01/08

• Planned, conducted, and documented system tests Merrick\'s suite of products ProCount, Rig Hand, Regulatory and RIO modules
• Project lead responsible for Testing all the Security features which included, integrated security, Role based security (Active Directory) and database security for Procount Applications
• Led and efficiently coordinated and designed Testing efforts as it relates to creating documentation for Project Planning, QA Master Test plan, Test Strategies, Test cases and test scenarios to ensure adequate test coverage for all requirements for Procount Suite of Products which included - Analyst. Interfaces, Reports and Allocations.
• Worked on a daily basis with the development team in both design, functional specification review meetings to ensure product met its standard based on requirements provided.
• Documented system defects
• Introduced and Implemented new QA processes to Merrick system.
• Conducted regression tests
• Assisted on new software releases
• Communicated with Management, Development Team, and End Users/Customers to clarify requirements, troubleshoot issues, and report project status
• Assisted in keeping a list of known errors and possible "work arounds" (until they are fixed) to be published on line for users
• Supported Special projects, as needed
• Assisted in documentation and testing of Merrick Applications
• Monitored resolution of "critical" client issues
• Acted as the front line in customer support by taking calls and emails from clients regarding set-up questions and problems for Merrick's suite of products
• Worked with consultants and testers to determine if reported problems are "bugs" requiring scheduling for program fixes or related to set-up issues requiring additional support
• Built new install shield package for Application Release Posting
• Performed software installations at client sites as needed and acted as technical back up for help desk
• Restored, upgraded and backed up Clients databases locally for situations where clients issues would need to be duplicated or replicated
• Wrote and Executed test cases for Merrick Systems, Inc Applications
• Maintained defect list, tracked bug status and provided status reports to management using Both salesforce and Pvcs tracker
• Tested front and Backend of Procount Analyst, Interface, Allocations and Reports Applications for Merrick system using both MSQL and Oracle databases
• Performed interface test for Both Analyst and Allocations applications.
• Restoring, backing up and Upgrading by running upgraded scripts to different databases from clients to reflect new changes to applications for internal test purposes
• Tested to recreate clients issues for prompt fixes to bugs

Snr QA Analyst: Confidential, Houston 07/06 - 09/06

Confidential app is an EMR (Electronic Medical records) solution that helps practices improves their collections and reduces their accounts receivable. All appointments and schedules can be managed quickly and easily, with a click of the mouse. Claims are submitted electronically, and practices can communicate online with payers to confirm patient eligibility and determine what payments will be made and when. The CFG is also able to generate visit summaries and reports can all be easily generated.

• QA Analyst project lead responsible for writing test cases, documenting and testing CFG(Centralized fee generation) project
• Authored detailed test plans and test scripts, wrote and edited functional specification documents
• Worked with QA and Project Manager to prioritize and schedule QA testing and to resolve scheduling conflicts within the client server environment
• Performed Regression Testing on fixed Defects and active bugs logged
• Logged, managed and tracked Defects using MS Visual Studio and Test director
• Trained Team members on how to use Test Director to manage testing Activities
• Implemented new QA process within the CFG Team.Worked closely with Business Users and Customers to facilitate quality deployments

Snr QA Engineer Confidential, Orlando. 12/05 - 07/06

• QA Analyst responsible for testing Internet Recommender sequencing
• Created and validated end to end testing in both qa and production for WDW IBC(Internet booking Client)
• Wrote test cases to validate email confirmation from all WDW sites
• Wrote and executed test cases to validate pricing issues in all WDW sites (Acovia)
• Test case modification, Execution and Defect tracking for WDW06.WDWOPS 1.87, 1.88
• Provided Daily Status Report
• Completed and executed Test Cases for Walt Disney World Canada English and Canada French sites based on available wireframes and comps
• Reviewed wire frames to write test cases for DVIC(Disney Visa instant Credit card with Chase Bank), DVC(Disney Vacation Club) Member referral
• Participated in Writing test cases, Executing test cases, Reporting defects and validating fixed defects for DVIC using Test director and QC.
• Participated in soft launch for DVIC, eGolf
• Validated fixes for Post launch Changes in E-docs
• Regression testing of WDW IBC 1.87 and 1.88
• Dedicated QA resource for all Operations testing involving WDW site
• Dedicated QA resource for DCL(Disney Cruise line) live site issues
• Viewed Specs within WDW Re-architecture wireframe to develop and execute test cases for Disney DME( Disney Magical Express)
• Attended Weekly Wireframe meetings
• Only QA Resource responsible for testing DCL Trams
• Responsible for writing and updating test cases to Validate WDW Parks Attraction and entertainment pages

Confidential

• DVC Member Referral Program: Completed and Executed 130 Test cases
• eGolf.disney.com
• WorldDisneyworld.com
• Disneycruiseline.com
• Disneyland.com - Spanish
• World Disney World Re-architecture
• Internet Booking Client (End to end Testing)

QA Analyst - USAA, Confidential 04/2005-12/2005

• Extensively used Test Director for requirements tracking, defect tracking, results and status reporting.
• Responsible for writing test conditions based on requirements from an RSM and export both conditions and Requirements into test director from excel or word document
• Responsible for executing test cases and test conditions in different testing environment (e.g., Integration Test, System Test) etc
• Responsible for defect logging using Test Director and StarTeam
• Responsible for creating Test Plan (System level), test resource estimates, timelines, testing process procedures and defect metrics
• Linked requirements to test cases for traceability in Test Director
• Coordinated and lead testing (System, Regression) for multiple projects across different lines of USAA business.

QA Analyst (Web Based Application) Client - Confidential, Atlanta 12/2004- 04/2005

• One of two QA Testers Responsible for Testing Thirdav Vendor 3 Application Project ( All Home Depot Stores in US and Canada)
• Generated, analysed and Modified use cases for Current and New application by creating new Test Plans, wrote new Test cases, created new Test scenarios and modified existing test conditions to be used for systems, integration, regression and stress tests using Test Director v8.0
• Wrote and Analysed test scripts and test scenarios to adhere to business requirements, functional requirements, custom specification reports, security matrix to create test strategy and test plans.
• Maintained defect list and provided status reports to management.
• Responsible for the execution of test Plans/ scripts as well as creating and updating supporting documentation for projects as needed to support the Home depot Software Development Methodology.
• Identified functionality and performance issues, including: deadlock conditions, database connectivity problems, and system crashes under load
• Requested and configured both Application Development and Systems testing environments for Four Test boxes (US, Expo, French Canada and English Canada)
• Developed and executed manual & automated test scripts for functional, integration, regression, systems, and beta tests.
• Reviewed detailed design documents and developed detailed functional, integration and system test specs.
• Extensively used Test Director for requirements tracking, defect tracking.
• Extensive Experience in Functional, Unit, Integration, Regression, GUI, Back-end test.
• Part of team responsible for the planning, execution and writing of all test plans, test cases and test scripts which specify testing overviews and responsibilities.

QA Analyst - Confidential 01/2004 - 12/2004

• Coordinated and regression tested enhancements and fixes to PeopleSoft HRMS 8.8.
• Participated in project initiation, design, development, and change review meetings in an effort to insure quality of software products
• Maintained defect list and provided status reports to management
• Applied risk assessment techniques to facilitate project completion with limited resources
• Worked with developers on a daily basis to test new builds and fixes in a timely manner regarding systems functional efficiency.
• Worked with QA Manager and Project Managers to prioritize and schedule QA
  testing and to resolve scheduling conflicts in a Web- Based Environment / validation test procedures
• Analyzed business requirements, functional requirements, custom specification reports, security matrix to create test strategy and test plans
• Created and executed manual test scripts using test director manual runner

EDUCATION:

• Bachelor of Science Degree Computer Information Systems, Confidential
• Harcourt.
• SQA Brainbench Certified.

General Experience: Industries: Oil, Gas and Pipeline, Trading, Software, Financial, 
Banking, Insurance Healthcare and Pharmaceutical, Technology and Tourism, Utilities
Licensed Loan Officer in State of Texas.