QA Tester Resume Washington, Illinois - Hire IT People

Core Strengths

Organization, project management, teamwork, flexibility, customer service and high level work ethic.

I am a team player with proven success in working with technical IT staff and outside IT vendor staff for the purpose of quality assurance. I am familiar with utilizing QA principles, inspection and testing procedures and am highly motivated to achieve the optimum end result of quality internal and external customer service.

Experience July 2011- Current QA Tester/Help Desk - Confidential
Reporting to Director of Information Technology

Overall responsibility for writing, performing and implementing testing strategies for functional, application and regression testing.
Maintain strong technical knowledge and process methodology for the purpose of quality end-user support and production standards.
Close collaboration with IT application programmers and/or vendors of application software through application testing, technical problems, recommendations and problem resolution.
Assign tickets as necessary to appropriate help desk technician, while tracking resolution progress to ensure compliance with service level agreements.
Communicate and collaborate resolutions either internally or externally through telephone and/or email.
Experience with "Silk", "Oracle" and Microsoft Office software tools.

2009- July 2011 Operations Support Specialist - Confidential

2007- 2008 Customer Service Coordinator - Confidential

Jan 2005-2007 Accounts Payable - Confidential

Jan 2002 - Jan 2005 Accounts Receivable - Confidential

References Available Upon Request

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Qa Tester Resume

Washington, IllinoiS

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