PROFESSIONAL SUMMARY

Software Quality Assurance Specialist with strong analytical skills, extensive programming expertise, excellent leadership and communication skills.

TECHNICAL SUMMARY

• Operating systems: Windows XP/7, UNIX, Linux, IBM 390/370 MVS
• QA Tools: Mercury Interactive (Test Director, Quality Center, Quick Test Professional, LoadRunner), SOAP UI with Groovy scripting, Selenium IDE, RHF Util, Altova XML Spy, XML Marker, WebSphere MQ
• Office Tools: PVCS, Rational ClearQuest, MS Office, MS Visio
• Distributed Architecture Technologies: SOA (Service Oriented Architecture), AAP(Agency Adapter Platform)/iWay, MQ series
• Databases and Tools: Oracle, DB2, MS SQL; TOAD(Oracle and SQL), SQLPlus
• Web Technologies: HTML, XML, ASP, J2EE, JavaScript, VBScript, .net
• Reporting Tools: Crystal Reports , CSF, EZ-Letter, AFP Workbench
• Mainframe Technologies: Cobol II, VSAM, TSO/ISPF, OS/JCL, CICS, Elixir, CSF

PROFESSIONAL EXPERIENCE

Confidential Feb. 2009-June2011
Quality Assurance Analyst, - New York City, NY
DOITT DataShare QA team member, actively involved in all phases of SDLC including Static, Functional, System, Integration, IRT, ORT, Performance testing, and end-to-end testing. Providing Quality Assurance andin-depth analysis for complex enterprise solution - Business Express Common Intake and Customer Account Integration projects.

• Testing of various Web Services and Transformers. Introduced advanced SOAP UI features (Groovy Scripting) to create automated scripts for Fee Calculation Web Service.
• Performing Web UI manual and automated testing ( QTP, Selenium IDE).
• Active participation in the early phases of projects to ensure that inputs into testing process can be translated into a test plan and test cases. Creating and exporting test cases into Quality Center.
• Designing test plans for projects and working with project teams to obtain approval. Coordinating common testing effort between Portal and DataShare QA teams.
• Verification of integration of Business Express module with different NYC agencies via AAP/iWay. Testing of iWay flows, using Altova XML Spy and RFH util.
• Verification of NIEM DataPackets for Schema-Compliance, Linkage reference integrity, Data completeness, using Altova XML Spy, and XML Marker.
• Verification of Package Distribution MQ Flows (Normal Flow, Abnormal Flow, Error Flow), performing IRT for Common Intake using RFH util and MQ WebSphere. Support DataShare MQ Broker upgrades.
• Verification of Attachment Flow involving metadata database, XML attachment form data, FTP server and iWay, performing IRT for Attachment Flow, using Altova XML Spy, FileZilla,TOAD.
• Verification of Exchanges\' flows and datapackets (schema-compliance, data-completeness, query verification) for Customer Account Integration using TOAD for SQL, XML Spy, RFH Utils.
• Verification of Violation Payments flow to and from the agency, covering front-end and back-end testing.
• Participation in extensive portal testing including pre-population for licenses, portal-to-DataShare integration, ePayment testing.
• Opened defects in Quality Center and worked with developer on solving them.

Confidential 1998 - 2008
Global Financial Services Company with offices in 40 countries and managed assets of $2 trillion.

Quality Assurance Analyst/Team Lead, - Hopewell, NJ 2004 – 2008
Developed and maintained QA Organizational Plan and reported progress against key performance metrics. Performed product evaluations to ensure compliance with established policies, processes and procedures. Performed end-to-end test processes of 30-40 enhancement projects per year. Conducted Business Conference Calls and provided excellent Business to Technology communication.

• Led QA team and managed work-load sharing across onsite and offshore organizations, conducting ClearQuest Review and Statistics Meetings to determine progress.
• Communicated and escalated project quality issues and quality deficiencies to upper management via verbal presentation, status reports and metric reports.
• Organized working sessions between stakeholders, QA and Development teams in order to gather requirements and to create test strategy, test plan, test cases and UAT scenarios.
• Created status and statistics reports from MS SQL server database and Excel tables using MS SQL and presented in Crystal report charts and tables for upper management.
• Analyzed business requirements and design specifications.
• Verified the functionality of the framework module via web services before front end was developed and deployed.
• Validated the message flow and data packets generated at the end of the MQ workflow.
• Reported, prioritized and assigned defects. Followed issues throughout the SDLC until their resolution.
• Developed detailed Test Cases based on analysis of the business requirements and communication with business.
• Coordinated close interaction between Quality Assurance and Development teams in order to understand solution requirements and generate test scripts and perform test analysis.
• Coordinated testing timeline and dependencies for the production release.
• Conducted and managed usability and browser compatibility test, created cross-browser test matrix based on WebTrend reports.
• Documented, implemented, monitored and enforced all testing processes and procedures established as standards defined by company and industry.
• Received multiple “Hero of the Month” awards.

Senior Programmer Analyst/ Project Leader, - Hopewell NJ 2001 – 2004
Responsible for support of various Executive Stock Option Plan applications using ClearQuest. Managed production support including Crystal Report and Web development of RollForward project and Customer Correspondence. Business is coded in backend by using PL/SQL, SQLPlus, Toad, SQL, Oracle Objects (Procedure, Packages, Triggers, Functions) using RDBMS Oracle 8i, 9i, 10g.

• Implemented Mainframe to PC conversion of Customer Statements and Confirms.
• Redesigned Front-end of Roll-Forward project reducing the amount of code by 70%.
• Implemented numerous Crystal Reports for Roll-Forward project to accommodate the user-driven Web interface.

Programmer Analyst/ Team Leader Confidential NJ 1998–2001
Led Customer Correspondence Team of 6 people. managing enhancements of Stock Option Plan System (SOP) Confirmation Correspondence in fourteen languages. Was solely responsible for CSF development involving various DDLs, RDLs and ROCTLs modifications.

• Implemented new Multi-Security system within Batch Cobol and CSF for Employee Stock Purchase Plan Statement System (ESPP).
• Implemented four character-based and image based languages within existing SOP and ESPP.
• Developed and maintained PIN Letters in EZ-Letter in ten languages.
• Supported ESPP in fourteen languages.
• With the use of Elixir created logos and language images for various companies Employee Stock Option Quarterly Statements, SOP statements and confirms, ESPP statements and letters.
• Developed, coded and implemented new multi-page barcode driven Multiple Beneficiary and Transferability Letter System in order to produce interface files for EZ-letter and CSF processing.
• Modified numerous procedures and JCLs for autospooling of statements, confirms and letters.

EDUCATION
Bachelor’s Degree
Continuing Education