SUMMARY

Software Test Engineeroffering 9 years of experience in Systems Analysis, Design, Development, QA Testing of Web based and Client/Server applications. Prepared Test Plans, Test Scripts and Test Cases for Functionality, Performance, Stress, and Regression Testing. Excellent professional ability to work independently and as a team member to perform Functional, GUI Testing, using Test Automation tools such asWin Runner, Test director and Quality Center.Excellent inter-personal and communication skills.

• Expertise in Business requirement analysis, System specification analysis and Test plan formulation and testing methodology. Expertise in Manual and Automated Testing of Client Server/Web based Applications.
• Experienced with Automated Testing tools such as Win runner and Test Director.
• Involved in developing testing documents such as test plans, test case specifications and developing test procedures. Used Test Director for planning and running tests and tracking defects.
• Experienced in Unit, Block box and White box, Sub-System, Functional, Acceptance, Stress, Regression, Integration, System Testing and user acceptance testing. Experienced in the complete life cycle of project development: System Analysis, Design, Development, Testing, Deployment and End User Training.
• Experienced in SQL, T-SQL and PL/SQL programming using Oracle and SQL Server RDBMS. Well versed with the concepts of database design, development and testing of various Client/Server Applications using Oracle SQL Server.

Technical Skills:

Hardware: IBM PC Compatibles
Operating Systems: MS-DOS, Windows 98/00, Windows NT 4.0, MAC, UNIX
Languages: SQL, PL/SQL, TSL, PERL, C, C++, Visual Basic
Databases Oracle: 7.x/8.i, SQLSERVER 7.0/2000, DB2, Sybase and MS-Access
GUI Visual Basic 5.0/6.0, Developer 2000
Web Tools: HTML, DHTML, VB Script, Java Script
Packages: MSWord, Excel, Lotus1-2-3
Web Browsers: Internet Explorer, Netscape Navigator, safari, fire fox
Testing Tools: Win Runner, Load Runner and Test Director

WORK EXPERIENCE:

Confidential
Greenwood Village, CO 08/09 – Till date
Systems QA Analyst

Confidential, is the Banking sector which services its Customers belonging to the various Business units, Bankcards/Card Services/Mortgage Origination/ Mortgage Servicing/Phone Bank/Wires/Consumer Credit Group/Debit Card Operations/ Education Finance/Private Client Services/WF Insurance/Wholesale groups etc by authenticating using Account numbers, SSN & PIN/TIN through the IVR systems, route the calls to the Bankers based on the request sent by the Customer through the Network routing & Enterprise level routing through CTI and Screen Pops on the Agent Desktops to answer their queries and help them in day to day transactions.

• Working on Wachovia credit card conversion project and supporting multiple applications like OLM, MM IVR and CCIVR
• Preparing a Test Plan as per the requirement/Specifications
• Used Quality Center for Test management and Defect Tracking.
• Supporting and testing multiple applications individually
• Manually executed the test cases and also used Rational Clear quest to open defects
• Working on multiple projects like Rewards,BCTC and command plastic
• Reviewing FSD and BRD documents to prepare test plans and test scripts
• Performing complex analysis of business requirements and system analysis.
• Performing data conditioning, regression testing and test validations
• Analyzing the business requirements, specifications, creating and executing Test plans, Test cases and Test Scripts.
• Estimated time lines for testing the entire Call flows.
• Prepared test cases for UAT and production testings
• Created test scenarios and test cases based on vision flows and call flows
• Analyzing the specifications and communicating the spec-related issues to the client.
• Involved in high level meetings with Project Manager, Business Analysts, Developers and all other team members to resolve issues.
• Escalted requirement issues and testing issues to test mamangers
• Validated Authentication, Account Balance, Account History, Transfer Funds and Switch Accounts
• Automated the MORTIMER Scripts (API Tool) using QTP
• Created CTI test cases and test scenarios according to business rules
• Validated data using HOGAN and CIV

Environment: Java, Clear Quest,QTP, Quality Center, Webtesting,MS Visio,vxml, Genesys, CTI, Agile,SDLC,SQLMicrosoft Word, Microsoft Excel, Quality Center, 3 tier architectures and Clear Quest.

Confidential, TX 10/08 – 07/2009
Senior QA Tester

Mobility systems OPUS allow the Light speed Customer Service Representatives to sell U-Verse fiber bundle package products IPTV, HSIA, CVOIP. External clients configure all Retail Points of Sale Systems PDC II, i-POS, and System-X to integrate with AT&T to sell U-verse Lines (stand-alone and in bundles).

• Coordinate all aspects of the Program, including planning and control, putting plans into action, keeping everyone informed of plans, progress and issues, managing the team and ensuring the quality of the deliverables.
• Analyzed user requirements, attended Change Request meetings to document changes and implemented procedures to test changes.
• Created automated steps for the update order component in business process testing and for logout component in business process testing. Prepared a Test Plan as per the requirement/Specifications
• Created Test Phase, Test Cases based on documented. Wrote Test plans, which detailed the Testing Scope, Strategy, Hi-level Test requirements, and necessary resources.
• Escalate the issues about project requirements(software, hardware, resources) to project manager
• Involved in testing the AT&T - IVRcall flow. Involved in doing the validation process from WITS to theIVR.
• Automated Inquiry process for all Telegence and Care Billing System Customers not validated in the IVR.
• Actively participated in preparation of Test plans and Test cases. Used Quality Center for Test management and Defect Tracking. Involved in project teams to complete numerous complex projects that included, call center, CTI, IVR & WFM. Manually executed the test cases and also used Rational Clear quest to open defects
• Interacted with Developers, Database Administrators and Business Analyst for clarification of doubts and gathering the required information helpful for testing. Used SQL queries to access the database for Back-end Testing. Tested the XML Logs, using Peters XML Tool and Spy
• Participated in defect meetings and researched more into the defects. Tested the various modules in the application as per the business requirements. Involved in Team co-ordination, Training and Documentation.
• Performed Functional, End to End, Regression and Smoke testing. Attended Functional Requirements review meetings and helpful suggestions were delivered.
• Analyze requirements during the requirements analysis phase of projects.
• Conducting Regression and System tests to verify the existing functionalities.
• Conducting Walkthrough meeting with developers, testers and Data sourcing Teams to review Client requirements documents (CRD) Track and report upon testing activities, including testing results, test case coverage, required resources, defects discovered and their status and performance base lines
• Managing test cases and creating test suites using Quality Center.
• Extensively involved in System testing & Regression testing.
• Logging and managing the defects in Clear Quest and Quality Center based on the defect type
• Tested Call Center Systems including Call routing, skill routing, queue times, call resolution times, and call wait times Created a business process test in test plan tree of test plan module in business process testing
• Created, defined and added manual steps for business components business process testing
• Created automated steps for Login component business process testing Organize/conduct internal trainings on various products Extensive use of TOAD to Verify the Database Table updates
• Testing of reports data by writing SQL Queries to databases Written SQL Scripts to Query Databases tables to Check Data and Manipulation testing database to meet Specific test scenarios
• Provide support including after hours and weekends.

Environment:Java, Clear Quest, QualityCenter9.0/9.2,QTP,Html, XML, XMLSPY, Oracle, SQL, TOAD, Quick Test Pro, Quality Center, Informatica, SAP BI/BW, TOAD, UNIX, VB.Net,SQL Server 2000, Webportal,Webstesting,Java, XML.

Confidential, Overland Park, KS 10/07- 10/08
Senior QA Tester

• Tested online modules CSM, PP, IC and RM and other Ensemble web application modules like eCare and WM on different environments like E2EAT2, SHARPLEX, AT5 (UAT8), E2EATI (UAT20) and NPI.
• Created new BANs and verified existing BANS and subscribers, assignment of SOC and PP. Tested changing PTN, and port in Links. Allocated PTT, NAI, NPA-NXX depending on network indicators like CDMA or iDEN
• Involved in UBP releases for planning, execution and defect Tracking
• Involved in Production testing for eCare and Wireless Manager for each releases
• Updated the reference tables and application tables, with SOC, price plans, and expiration dates using master tables via SQL queries using TOAD. Forecast/Estimate the project future requirements
• Involved in project teams to complete numerous complex projects that included, call center, CTI, IVR & WFM
• Track and report upon testing activities, including testing results, test case coverage, required resources, defects discovered and their status, performance baselines, etc
• Used SQL Queries to verify the data from the Oracle database-using TOAD.
• Used help desk and service desk to open production defects. Created BAN and sub accounts in customer service management. Attended the regular client call and discuss the weekly status with the client
• Escalate the issues in the applications to the client
• Assist in performing any applicable maintenance to tools used in Testing and resolve issues
• CTI/IVR/Call Center QA Engineering experience on Call Center /CTI/IVRsystems and applications
• Involved in doing the validation process from WITS to theIVR.
• Created test sets in test lab module in business process testing Defined iterations for business process test in business process testing Created run-time parameters in business process testing.
• Participated meetings with PM’s and business manager during UAT and Production
• Document, implement, monitor, and enforce all processes and procedures for testing is established as per standards defined by the organization Check for timely delivery of different milestones
• Tested Call Center Systems including Call routing, skill routing, queue times, call resolution times, and call wait times Automated Inquiry process for all Telegence and Care Billing System Customers not validated in the IVR.
• Track and report upon testing activities, including testing results, test case coverage, required resources, defects discovered and their status, performance baseline etc.

Environment: Amdocs-Enabler-Ensemble (RM, IC, CSM and Billing), Amdocs Clarify, OMS, AMSS, VI Editor, Win Runner, Quality Center, POS, Tuxedo, Test Director, TOAD, SSO,PL/SQL, XML, Servlets, HTML, Windows/NT, Unix.

Confidential, Overland Park, KS 01/07-10/07
Senior QA Tester, Unified Billing Platform

• Tested online modules CSM, FDT, PP, IC, WLNP and RT and other Ensemble web application modules like eCare and WM on different environments like E2EAT2, SHARPLEX, AT5 (UAT8), E2EATI (UAT20) and NPI.
• Created new BANs and verified existing BANS and subscribers, assignment of SOC and PP. Tested changing PTN, and port in Links. Allocated PTT, NAI, NPA-NXX depending on network indicators like CDMA or iDEN
• Validated port in and port out eligibility. Displayed port in request, usage analysis and follow up.
• CTI/IVR/Call Center QA Engineering experience on Call Center / CTI/IVR systems and applications
• Maintaining manual credit evaluation and migration of Nextel Boost account history.
• Extensive experience in functional testing, unit testing, integration testing, regression testing, in different stages of Software Development Life Cycle (SDLC). Recovering PTNS, UFMI, IP addresses and resetting pass codes for VMS, KI, fleet. Verifying and Editing node details, legacy account and subscriber information.
• Connected to UNIX environments via TRUMPET and rebooted WEB, APP and TUXEDO servers through ENVMNG tool for all application modules.
• Worked closely with BAs and developers to determine and identify contents, and flow of various business processes. Communicated/worked with applications project managers/developers, vendors, support teams to resolve technological problems, hardware/software or environmental issues.
• Involved in project teams to complete numerous complex projects that included, call center, CTI, IVR & WFM
• Frequent status check meetings with the team
• Automated Inquiry process for all Telegence and Care Billing System Customers not validated in the IVR.
• Debug business process test in test plan module in business process testing
• Created test sets in test lab module in business process testing
• Defined iterations for business process test in business process testing
• Track and report testing activities, including test results, test cases coverage, required resources, defects discovered and their status, performance base line etc.
• Identified, documented and reported recurring issues, and researched or made recommendations to resolve them
• Involved in reviewing Test Requirements and wrote Test Plan, Test Cases and Test Scenarios for CSM, IC, WLNP Used Change Synergy and test Director as defect tracking tools.
• Updated the reference tables and application tables, with SOC, price plans, and expiration dates using master tables via SQL queries using TOAD. Review various reports prepared by test engineers
• Assist in performing any applicable maintenance to tools used in testing and resolved issues
• Tested Call Center Systems including Call routing, skill routing, queue times, call resolution times, and call wait times Participated meetings with PM’s and business manager during UAT and Production
• Good interaction with Business Analysts, System Analysts, Developers and Product Teams

Environment: Amdocs-Enabler-Ensemble (FDT, IC, CSM and Billing), Amdocs Clarify, OMS, AMSS, VI Editor, Win Runner, Quality Center, Tuxedo, Test Director, SSO,TOAD, PL/SQL, XML, Servlets, Windows/NT, Unix and HTML

Confidential, Dallas, TX 01/05-12/06
Senior QA Analyst/Tester

• Involved in Writing test plans and test cases for Amdocs CSM, POS based on Business Requirements using Test Director. Worked on BAN activities like activation, future activation, suspension, disconnection, cancellation for both sale and rental equipments. Check/review the test case document
• Assign tasks to team and ensure that all of them have sufficient work in the project Status reported to client on weekly basis Created Test Sets in Test director, mapped test cases to the test sets, execute the test cases, filed defects and tracked defects through test director.Designed and documented Test Calendars and wrote Test Plans, Test Cases and Test Scripts.
• Involved in project teams to complete numerous complex projects that included, call center, CTI, IVR & WFM
• Developing and execution of test plans, test cases based on business requirements of the Application.
• Automated Inquiry process for all Telegence and Care Billing System Customers not validated in the IVR.
• Used Telegence(CSM online) for activating Subscribers and check whether subscribers have been flowing to Enabler successfully.
• Working on Online modules i.e. CSM, Billing, Price plan, Resource Management and Order Management system.
• CTI/IVR/Call Center QA Engineering experience on Call Center / CTI/IVR systems and applications
• Tested Call Center Systems including Call routing, skill routing, queue times, call resolution times, and call wait times Worked on CORBA interface between IAF and eHelp Desk system.
• Involved in testing of MAF, MPS, and Wireless Number portability Worked with Telegence after process the CP file Performed Unit, Integration, Functional and Regression testing
• Performed System Testing, Unit Testing, Functional Testing, UAT (User Acceptance Testing) and Regression Testing. Using TOAD to view the Account changes before provision and after provision.
• ran billing and customer profile process thoroughly and file sent over to TLG for processing

Environment: SQL Plus, Oracle 8i/9i, MS SQL Server 2000, Clarify, Weblogic Server, Sybase, DB2, TestDirector, Quality Center, CORBA, Win Runner, Perl, JAVA, Java, Telegence, Unix Script, ASP, C, C++, Windows NT/98/2000/XP, MS Office, Web Services,J2EE, Servlets and JSP

Confidential, Redmond, WA 01/04-12/04
Senior QA Engineer

• Created clear, concise, detail oriented test plans and test cases based on BRD, TRD and Use Cases.
• Experience in writing detailed test plans and executing tests in an integration lab environment (written test plans, detailed network diagrams on Visio, automated test tools, scripting, test reports
• Tested Call Center Systems including Call routing, skill routing, queue times, call resolution times, and call wait times Experienced in testing SMS, MMS, and WAP Push Messaging services and related Protocols, Wireless Network Architecture (Voice and Data; GSM, GPRS). Testing Portal, PIM/PAB, Mail & Messaging applications.
• Testing on WML, XHTML and other WAP environments. Automated the test cases using Win Runner.
• Strong experience in WML and XHTML device testing.
• Perform manual system, integration, User acceptance, End to End testing.
• Perform both new functionality and regression tests; identify, rate and report issues for follow-up
• Involved in project teams to complete numerous complex projects that included, call center, CTI, IVR & WFM
• Automated Inquiry process for all Telegence and Care Billing System Customers not validated in the IVR.
• Defect tracking using Test Director; defect logging, follow-up with the development team, defect fix validation & closure Performed device testing for each build on different devices like XHTML and WML

Confidential, Portland, OR 03/02-12/03
Automated Tester/Analyst

• Working with Automated scripts, fixing the problems and analyzing the test results. Creating the test scripts in Mainframe, Client/Server and Web Applications. Performed GUI interface testing at client side using Win Runner
• Extensively performed Regression Testing using Win Runner. Tested the functionality of the Application with multiple Data (positive as well as Negative), multiple times using Data Driver Wizard.
• Performed Build Verification, Integration, System, Performance, Load & User Acceptance testing.
• CTI/IVR/Call Center QA Engineering experience on Call Center / CTI/IVR systems and applications
• Analyze the Discrepancies, severity, tracking system and reporting through Test Director.
• Tested the functionality of the Application with multiple Data (positive as well as Negative), multiple times using Data Driver Wizard. Automated Inquiry process for all Telegence and Care Billing System Customers not validated in the IVR. Creating the test scripts with the Test Analyst requirements and maintaining the scripts. Tested Call Center Systems including Call routing, skill routing, queue times, call resolution times, and call wait times Involved in project teams to complete numerous complex projects that included, call center, CTI, IVR & WFM

Confidential, San Diego, CA 06/01-03/02
QA Tester/Analyst

• As a Sr. QA, prepared the test plan & test suites by using business and engineering documents.
• Install, configure, and maintain the test environment.
• Extensively performed Regression Testing using Win Runner.
• Extensively used Test Director for defect tracking.
• Performed Build Verification, Integration, System, Performance, Load & User Acceptance testing.
• CTI/IVR/Call Center QA Engineering experience on Call Center / CTI/IVR systems and applications
• Used Change Synergy for submit and track the change requests.
• Generated, enhanced the Vusers scripts and scenarios.
• Worked with Voice Portal (Bevocal Server), Telecom tax (Comm21) & Sales Tax (Quantum) functionality.
• Analyze the Discrepancies, severity, tracking system and reporting through Test Director.

EDUCATION:

Masters in Business Administration