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Qa & Support Analyst Resume

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Cincinatti, UsA

Summary

  • Eleven years of experience in Full Life Cycle Development of Software in Mainframe environments.
  • Extensive experience in Analysis, Design, Development, Testing, Implementation and Production Support of Enterprise Application:s.
  • Experience in Project Management, Team Management and Onsite/Offshore model.
  • Experience in Software Quality Assurance and Quality Control
  • Proficiency in Functional, Regression, System integration (SIT), Acceptance (UAT), load/performance, Security, browser compatibility, and performance testing.
  • Experienced in test planning, test execution and test results analysis.
  • Excellent Communication and Presentation skills.
  • Worked for Scotia bank, Confidential, P&G, National City Bank, Confidentials, CONFIDENTIAL, AWA & AMEX.
  • Excellent functional knowledge in Banking, Retail, Telecom, Finance and Retail domains.
  • Experience in MVS, COBOL, DB2, CICS, VSAM, JCL, PL/1, IMS DB/DC ,SQL,OS/390, TSO/ISPF, FILE-AID, QMF, SPUFI, BTS, XML, CHANGEMAN, SMARTTEST , XPEDITOR, Rational, Crystal Reports,

Experience

  • Confidential ( June 06 to till Date )
  • Confidential , Cincinnati , USA , ( Jul 05 to May 06 )
  • Confidential, Cincinnati , USA , ( Feb 04 to Jul 05 )
  • Confidential, Columbus, USA ( Jun 01 to Feb 04 )
  • Confidential , ( Nov 00 to Jun 01 )
  • Confidential, ( Mar 00 to Nov 00 )
  • Confidential, ( Apr 99 to Mar 00 )
  • Confidential ( May 98 to Apr 99 )

Academic profile

Bachelor of Engineering, In Electronics & Communication Engineering

Computer Literacy

MVS, TSO, JCL, DB2, VSAM, COBOL, CICS, SQL, BTS, XPEDITER, FILEAID, RPF,
CASRAM, CHANGEMAN, UFAM, INFOMAN, ROSCOE, ENDEVOUR, INTERTEST, INSTALL/1, APS ,
PL/1, SAS, EASYTRIEVE, DYL280, NOMAD, IMS-DB/DC, TOTAL VIASOFT, DITTO, BDAM,
ELLIPSE, REXX, ROSCOE , BDAM, ULTRA, DOCUGEN ,XML, HTML Crystal Reports, BizTalk,
Rational , Windows, Microsoft Office Products, Lotus Notes.

Company: Confidential (May 06 to Till Date).
Application:s LC ,TEE , TFC .
Role: QA & Support.
Software /Tools COBOL, IMS DB/DC, JCL, VSAM, ENDEVOR, MQ, XML, Infoman,
Remidi, Rational , Crystal Reports, SQL, Biztalk,

DescriptionConfidential is one of North America\'s premier financial institutions and most international bank.

Responsibilities As part of the Trade Finance team I have the dual responsibility of supporting the LC, TEE Application: and Leading the QA team for TFC Application:.

Tradeline Express ( LCS)- Letter of Credit System (LCS) is an online ( MVS ) system with a batch component used by Trade Service Unit staff to process trade finance instruments such as Letters of Credit. Based on package from AMS.

  • 24/7 support for LC ( Batch and Online ) Application:.
  • Code Control in IST.
  • Coding, Testing and Implementation of Scheduled Releases
  • Development and Maintenance of In-house Reports and modules

Trade Express Elite ( TEE) - This is a Front End Application: for the Mainframe Based LC(Host) Application:. Connectivity is via MQ. This is a data entry front end tool used for reporting. My responsibilities are listed below

  • 24/7 support for TEE Application:
  • IST code deployment
  • Crystal Report Changes
  • Working with business on Enhancements

Trade Finance Credit (TFC)- TFC System is an Internet based global system that can be used by branches and subsidiaries (a.k.a. Booking Units) to submit credit allocation requests to their respective Controlling Unit This is a vendor supplied Product and is currently in maintenance window.

  • Requirement analysis, Communication with Vendor and business on all stages.
  • Code Control in IST. Maintenance on Database Server and Application: Server.
  • As part of QA , I have the following responsibilities
    • QA Test Team Management , Release Management
    • Analyzing business and functional requirement to design SIT and UAT Test Cases
    • Assisting team during SIT and Test Result Review
    • Working with Business on End User Training
    • Working with Automation team to prepare cases for Regression and Stress
    • Prioritizing the issues and effectively communicating the same
    • Environment Support for QAT and IST.
    • Applying Security Patches
    • Logging Change Control Requests/Variance/Defects

Company: CINCINATTI, USA, CINCINATTI, USA (Jul 05 to Apr 06 ).
Application: FAS, RMS.
Role: PL For the accounting team/ FAS, RMS SME.
Software /Tools APS-COBOL, CICS, DB2, JCL, VSAM, PL/1, RPG, ZEKE, CHANGEMAN.

Description Confidential, one of the largest retail grocery chains in US, honored to celebrate its 125th anniversary! The Company:’s more than 320,000 associates serve customers in 2,476 supermarkets and multi-department stores in 31 states under two dozen local banners including Confidential, Ralphs, Fred Meyer, Food 4 Less, Fry’s, King Soopers, Smith’s, Dillons, QFC and City Market. Confidential associates also serve customers in 779 convenience stores, 393 fine jewelry stores and 737 supermarket fuel centers the Company: operates.

Confidential outsourced its IT Application: support and maintatence to CSC. I was responsible for Accounting Application: in General and I was responsible for supporting FAS & RMS Application: in particular.

Responsibilities As a ProjectLead I had the following responsibilities

  • Offshore Team Lead for the Accounting Team.

Accounting is a 10 member team of which I am theProject Lead and Offshore Dispatcher. As a Team Lead & Dispatcher my duties involve monitoring JIRA issues assigned to the team as well as to report the progress made by the team to the Portfolio Manager. I am also responsible for the status reporting to CSC US. As a dispatcher my duties involves assigning the JIRA issues to the team as well as determining the priority.

  • SME for two Application: FAS & RMS.

Apart from the Team Lead Role:, I am the SME for two Application: of Confidential. FAS( Fixed Asset System) & RMS( Risk Management System). I am responsible for the daily running of this Application: in Production. This involves 24* 7 support , Maintenance & Development .FAS is a vendor supplied Application: developed by GEAC. FAS Application: involves daily coordination with GEAC. RMS is an in house developed Application: dealing with the risk management of Confidential. Both are batch Application:s which involves daily batch cycles and Interfaces with various other Application:s in Confidential.

  • RMS rewrite project.

50 % of my time goes onRMS rewriteproject. RMS is Risk Management system supported by me. I am currently the SME of this Application:. I am responsible for the rewrite of this Application:. Currently this Application: is written in PL/1 and I am rewriting it inAPS-Cobol/DB2/VSAM/ programming language. All the VSAM file have been converted to DB2 tables. This is a 3 man months project and this involves development of 10 JCLS, 10 Procs, 15 APS programs and corresponding Control members. The project is currently in Unit Testing phase.

Company: Confidential ,CINCINATTI, USA( Feb 2004 to July 05).
Application: OSB - Order Shipping and Billing.
Role: Offshore Team Leader.
Software /Tools COBOL,CICS,DB2,JCL, INSTALL/1,VSAM, INTERTEST, ENDEVOUR.

Description Established in 1837, The Procter & Gamble Company: began as a small, family operated soap and candle Company: in Cincinnati, Ohio, USA. Today, P&G markets almost 300 products to more than five billion consumers in 140 countries. P&G North America IT division is located in Cincinnati, Ohio. P&G outsourced its Global Business Services IT group to HP in August 2003. I have been assigned the responsibility of leading the Team for OSB . Order Shipping and Billing(OSB) Application: takes purchase orders and provides quality shipment requests to shipping sites, OSB support 35 plants and 12 Distribution Centers across North America .

Responsibilities As a Team Lead I had the following responsibilities

  • Currently involved in eOMS Phase 2 project. This is a small project and I am involved In HLD, LLD, CUT and Implementation.
  • I am also responsible for ensuring the quality of the above phases.
  • Involvement in QA and testing for various Ongoing projects. Test cases to be verified and approved in many of the small projects.
  • Actively involved in the testing phase of Consolidation Redesign Project ( Unit testing, System testing and Regression Testing ).
  • Actively involved in Software Configuration Management for the OSB Application: of P&G.
  • Offshore team management. Offshore team includes 10 member for the above mentioned OSB Application:. Effectively involves offshore for various activities including maintenance, projects and batch support.
  • Day / Night (24 * 7) Production Support for OSB Asynch , Currently Shadow process is going for the Asynch and Synch Production support.
  • Attending training programs on functional and technical aspects of the project and organize training on the above to team members.
  • Quick response to issues from time to time irrespective of Severity of problem.

Company: Confidential,CLEAVELAND, US ( Nov 2000 to Feb 04)
Application: SVN, TNN, TCS & ESC
Role: Onsite Team Leader/Code Owner
Software /Tools COBOL,CICS,DB2,JCL, XPEDITER, VSAM, PL/1,
INTERTEST, ULTRA,UFAM,RPG,ELLIPSE
Description:

Founded in1895 and headquarters in Cleveland, NCC is a financial holding Company: with assets approaching $90 billion. NCC operates banks and other financial services subsidiaries primarily in Ohio, Michigan, Pennsylvania, Kentucky, Indiana and Illinois. Confidential’s subsidiaries provide financial services-Incl. corporate and small business banking and treasury management, personal banking, trust and investment services and insurance.

Confidential Corporation have outsourced its Application: development and support to TATA InfoTech pvt ltd, a Sister concern of TATA group of companies. I have been assigned the responsibility of three Application:
SAVINGS(SVN) , Ten Ninety Nine (TNN ) , Escheat ( ESC) and Telecommunication Control System ( TCS)
I have been given the responsibility of Code owner for these 4 Application:s. I have been assigned an offshore team of 10 members and I used to be their onsite counterpart.

Responsibilities As a Team Leader and Code Owner I had the following responsibilities

  • Team LeaderandCode Ownerfor 4 Application:s
  • Code control for the 4 Application:s
  • Day/ Night ( 24 * 7 )Production Support for all the 4 Application:s.
  • Daily maintenance of SVN, TNN , ESC and TCS Application:.
  • Involvement in QA and testing for various Ongoing projects.
  • Assist project team in various project-related activities/Assist self services.
  • AD-HOCK reporting for DPOP and SAVINGS control.
  • Offshore team management.
  • First line support for the Back office ( DPOP)

Company: Confidential ( Nov 2000 to Feb 04)
Application: State 99 Conversion / PIS
Role: Onsite Team Leader
Software /Tools COBOL,CICS,DB2,JCL, XPEDITER, VSAM

Description

Confidential is the largest chain of superstores in Australia. Tata InfoTech was actively involved in 2 small projectsSTATE –99is a data conversion project in which Confidentials eliminated area 99 or state 99. Conversion programs were written for converting the data. And all the impacted programs and screens related to this conversion was either changed or rewrittenPIS,Product In Storeis a data correction project . PIS, Product in store database of Confidentials was corrupted and this was a small project which was handed over to me after the completion of State99 project. I have completed the DB2 correction process and TATA offshore was involved in the Online part. I was the only member for the batch part and I have completed the project successfully.

Responsibilities

  • Coordinating TATA offshore .
  • Impact Analysis of the Programs and Database .
  • Involved in the QA process.
  • Program Specs Creation for the conversion programs.
  • Monitoring the deliverables. ( Programs, JCL’s, Procs )
  • Preparation of Test cases..
  • Active involvement in testing and Support.

Company: Confidential (Mar 2000 to Nov 2000).
Application: OCS-SS (Order Control System-Special Services).
Software /Tools Cobol,CICS,DB2, JCL, Easytrieve, VSAM, Total, SOFTCOM, INTERTEST.

Description CONFIDENTIAL is a Telecommunication giant in USA. Its core business operations (as a provider of Telecommunication Services including as a long distance carrier) are heavily dependent on the support from computerized information systems. This project consists of Business Market Division (BMD).OCS-SS is a network ordering system that accepts CONFIDENTIAL user input relating to High-End orders evaluates the contents of the input and passes it on to provisioning and billing systems further downstream.

Responsibilities This Application: involves Analysis of Development Request, Maintenance Request (MR) and PTR (Problem Trouble Report). Preparation of FSD, Coding, Unit Testing, System Testing and Final Review. The request consists of various types of severity like 1 or 2 or 3 depending on which the request has solved within various man-hours.

Company: Confidential (April ‘99 to March ‘2K)
Application: AWA-PAY/PAL/HR-MAINT.
Role: Team member
Software /Tools VS COBOL-11, JCL, VSAM , CICS,DB2, IMS-DB. XPEDITER, FILEAID, REXX, ENDEVOUR, DITTO.

Description Confidential has set up its ODC at Power Soft Export Pvt. LTD, Ahmedabad, an affiliate of Powersoft Consulting Inc, Phoenix, AZ. The ODC currently deals with activities like Maintenance, PSS ( production service and support) and Y2K certification . The team strength is 25 and is split in three, based on the above mentioned activities. We work in coordination with onsite members. I was involved in the SMA(software maintenance activity the PAY module which handles the PAYROLL of AWA. The request for the maintenance (SEAMR system enhancement and maintenance activity) is submitted to the onsite member who submits it to the offshore team. The PAY module is assigned 7 members. The module consists of only batch programs with a total of 280 JCL’s

Responsibilities As a module leader my responsibilities includes monitoring and reporting the progress of the project, issues requiring attention, pending items etc. to the Project Manager. Allocation of work among t team which consist of seven members. Coordination with the onsite team and the client regarding the project related issues and clarifications.

Company: Confidential ( TCS) (May 98 to April 99)
Application:AMEX MIGRATION (OS/VS COBOL TO COBOL-370).
Role: Team Member
Software/Tools: OS/VS COBOL, COBOL-370, DB2, CICS, JCL, IMS, VSAM CAT, MOD, ID, IDMS ,CASEPAC, XPEDITER, CHANGEMEN,REXX

Description Confidential is designed to support 3 AMEX International Regions in the Region\'s effort to develop software modifications & testing (AMEX Migration project). Here in Ambattur we are doing the migration and conversion for the LAC (Latin American and Carriebian) region of the AMEX. Currently we are doing migration and conversion for MNS-BRAZIL, MNS-ARGENTINA & MNS-MEXICO.

Responsibilities Ensuring quality Compliance of all elements of the system delivered. Monitoring and Reporting the progress of the project, issues requiring attention, pending items etc. to the Project Manager. Participating in finalizing the project related standards performing all the phases required in Y2K conversion for the module. This phase includes Confirmation of all the received components from the client ,Analysis of the programs for the impacted date fields, JCL and DBD analysis, Conversion of the impacted programs for Y2K Compliance. Build for internal sort impact. Preparation of UTP and testing. Preparation of STP for batch and on-line programs. SQL Analysis and Conversion VSAM Analysis and Conversion

Awards / Achievements / Certifications / Membership

  • PMI membership
  • SPMP Certification
  • QMS Certification
  • ProSkills Certification on Change Management
  • Everest Silver Award
  • Praise Award
  • Champion Award
  • Certificate of Recognition
  • Everest Silver award
  • CA Realia Certification in IBM Mainframe Tools
  • Certified IBM Mainframe Application: Development
  • Diploma in COBOL

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