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Quality Assurance Coordinator Resume

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Richmond, VA

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OBJECTIVE
Call Center Specialist Position

SUMMARY OF QUALIFICATIONS

  • Over five years of experience working in diverse customer services environments
  • Proficient in interacting with all levels of people
  • Ability to appropriately handle confidential matters
  • Strong organizational, customer service, time management, and communication skills

EDUCATION

Associate of Applied Science, Human Resources Specialist
Bryant & Stratton College, Richmond, Virginia
Completion Date: December 2010

Related Coursework
Accounting Principles Introduction to Human Resource Functions
Business Principles Introduction to Compensation and Benefits
Internship/Capstone Course Law & Ethics in the Business Environment
Employment Law

EXPERIENCE

Confidential,
Richmond, Va. 03/2012 – Present
Temporary Quality Assurance Coordinator: Established positive and effective working relationships with customers, providers and agencies to establish superior customer service and to reduce the number of official complaints.

Confidential,
Hopewell, Va. 12/2007 – 03/2012
Childcare Assistant: Assisted coworkers, children, and parents with personal assistance, medical attention, emotional support, and daily activities.

Confidential,
Va. 11/2007 – 03/2009
Temporary Fraud Detection Specialist: Verified recent activity with customers to detect possible fraud on accounts, updated account information, and completed appropriate documentation.

Confidential,
10/2005 – 07/2007
Customer Service Representative: Received inbound calls from beneficiaries regarding claims, payment and billing, and enrollment.

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