Education

Bachelor's Degree 

  Computer Science (Major in Computer Science )

  Associated Degree (June / 1996)

Associate in Science, degree (Major in Mathematics and Science)

Career Objective I  am looking for a position where I can add values by applying rich technical  experience, proven business development, professional skills and a resourceful  result of oriented approach

Skills

Test Scripts and Developing Standards: Black Box Testing, White Box  Testing, Reporting Research Results, Software Debugging, Software Testing,  Software Quality Assurance Process, Quality Center tools such as Test  Directory. Rational tools (Clear Case, rational robot for regression testing)  Crystal Report tool as well Attention to Detail, Process Improvement.

  IT Support for software and  hardware, used magic as well remedy for help desk ticketing, log all report as  well kept all log report up to date.

  I have excellent customer service  skills, excellent written and oral communication skills and ability to drive  and to see problems through to completion. I have good hands on experience  on CRM, ITS database, bugzilla database, PVCS database, Access database, Excel  database, SAP database.

Work Experience

Confidential, Ontario/Canada

    Software development QA Support (Present)

Monitors  customized application updates and provide release notes. Identify and provide  e-mail and/or phone support to  team and/or user base. Identifies  problems, troubleshoots and provides advice to assist users. Provides prompt  replies to all incoming communications effectively in email, on the phone,  and/or in person. Drives problems to resolution or know when to escalate and  seek assistance. Works independently and as part of a team. Attention to detail  and follow through on work items. Participates in testing new versions of  software as well as developing supporting documentation. Troubleshoots issues  within tools, systems and/or process Identifies opportunities to improve the  process and/or tools to ensure highest level of quality Provides process  documentation as needed. Coordinates with a development team for addition scope  of customized solutions and tests the functionality areas to resolve problems  if necessary.

Confidential, Germantown/MD

    Software IT Support/QA (September/2008 - January  2009)

Develop Test plan, QA Plan, create  Audit report; create release note method to release the software from  engineering phase to QA. Wrote test cases as well execute test cases to make  sure the requirement is validate, provide feedback on risk analysis. Test the  web based application ran test script to test the software in Java. Present  problem using bugzilla database as well trouble shoots the problem. Create  service call, service contract, and service report in SAP database. Provide  weekly summary report as well provide feedback to improve the testing process.

Confidential, College Park/MD(Contract)

    SoftwareQA/Support(July/2008August/2008)

Identify  test cases to ensure all project requirements is validate, develop  project plans to delineate theapproach, assumptions, resources, risks,  schedule, level of effort and costs associated with conducting QA testing of  each project. Present problem and categories the problem plus analysis of  customer feedback. Provide daily summary report and maintain up to date  in the database. Provide support and coordinate activities, as well provide  feedback to improve the testing process.

Confidential, Rochester/ NY  (Contract)

  Software QA/IT Support (March/ 2000 -  September/ 2002)

Develop test data, monitor subsystem testing, interface with multiple  client. Present problem in the correct of action meeting and categories the  problem with severity levels, plus analysis of customer feedback. Deal with  software engineering phase and gates of software activities, plus a summary of  the software deliverable for each phase. Participate in the cross-functional  commercialization activities through the development life cycle, oversaw daily  configuration management activities, which included the phased delivery of  software within the development lifecycle. Wrote test plan, test cases and  execute test cases. Provide weekly summary report and maintain up-to-date in  the database. Maintain integrity of the system lab, as well as software-testing  environment. Provide support and coordination activities, as well provide  feedback to improve any updates.

Confidential,  Lexington /KY (Contract)

  Software QA/ IT support (July/ 1999 - January/ 2000)

Develop  and maintain process documentation. Develop system test activities wrote test  plan, manual testing wrote test case as well execute test cases. Maintain  knowledge of software update and enhancement, Learn the feature and  functionality of supported application. Perform as well general administrator  duties.

 

  Confidential,Mahwah/New Jersey(Internship)

  Software QA Tester/IT Support/ (January/ 1999 - June/ 1999)

Develop and maintain process documentation, Assists with the planning,  design, research and acquisition of new or upgraded hardware and software  systems; maintains current knowledge of hardware, software and network  technology and recommends modifications as necessary

Confidential, Paramus New Jersey(Internship)

  Software Tester/IT Support (October/ 1999 - January/ 1998)

Unit testing by creating small test function using C/C++ for Patient  Monitoring system. Develop and maintain process of documentation, keep  log of all the customer problem, Checked on daily bases of customer issues, in  some case to resolve the issue or to pass on the appropriate person.  Provide support and coordinate on daily activities.

Confidential, MahwahNewJersey(Internship)

  Help Desk Analyst (June/ 1998 - September/ 1998)

Dealing directly with customers, entering and updating customer information  into database as well identify the nature of the call and directing the call to  the appropriate staff members. Respond to customer inquires, updating them on  the status of their request when required. Diagnose printing problems via  PCONSOLE. Monitor and troubleshoot user's problems via desk top support.