Professional Summary

• IT Management Professional with over 20 years of progressive experience in managing products/applications/projects/programs focusing on quality assurance/testing, project management, vendor improvement
• Served in various sales support, pre-sales, marketing support, management and technical positions including: Engagement/Delivery Manager, Senior QA/Test Director/Manager, Senior Program/Project Manager, Applications Development Manager, Technical Lead, Programmer Analyst
• Currently serving on the Board of Directors for 2 non-profit organizations.
• Hired and Managed staff: Performed reviews of performance management, recruiting, and retention models to decrease turnover at the staff and contractor levels including the implementation of consistent expectations frameworks and evaluation criteria for all resources
• Strong expertise in IT/Software Project Lifecycle, Quality Assurance, Testing, Project Management Processes, Program Management, PMO, Process Improvement, IT Governance, Risk Management, CMMI, Sarbanes-Oxley audit compliance, HIPAA, Internal Controls with industry experience in Telecom, Health Care, Insurance, Energy/Utilities, Transportation/Logistics/Packaging, Securities/Finance and Banking.
• Strong experience in implementing large-scale enterprise business applications, Web Applications, Client/Server Applications and legacy application transformation.
• Experienced in all the phases of application development projects including business requirements, functional design, high and low level design, construction, testing and implementation.
• Demonstrated the ability to work in complex environments including matrix organizations. Worked with external vendors, offshore vendors, outsourcing contracts, CoSourcing/InSourcing contracts and managed the performance of the contracts.
• Solid analytical skills, exceptionally strong problem solving, decision making, and people management skills. Determined, self-starter, quick learner with strong interpersonal skills with proven ability to manage the positive and productive client relationship.
• Experience in Big 4 (KPMG, PriceWaterhouseCoopers – PwC), World’s largest IT services company (IBM) & Asia’s largest IT consulting company (Tata Consultancy Services- TCS). Attendedtraining in Advanced Program/Project Management, Portfolio Management, PMO, IT Governance, Service Oriented Architecture (SOA), CMMI, and Six Sigma

• Masters Degree in MIS/Computer Applications
• B. S. in Mathematics
• Management Diploma
• Competent Communicator certificate
• Project Management Professional (PMP) certification
• IBM Certified XML Developer
• Sun Certified JAVA Programmer
• IBM Certified DB2 UDB Database Administrator

Confidential July 2011 – April 2012
Senior Manger, Testing Center of Excellence (TCoE)

• Led Testing Center of Excellence establishment effort including roadmap development, tools/environment selection, methodology/process/template development, training development, rolling out the TCoE
• Supported pre-sales, sales, marketing teams, Created client specific solution offerings and resonation material. Developed proposals for TCoE set up and ICD-10 Testing for clients. Presented solution approach, proposals to clients.
• Oversaw the solution development activities for Healthcare ICD-10 compliance testing
• Led the evaluation, selection, implementation, and ongoing management of managed service testing relationships, test tools and test environments for both TCoE and ICD-10 solutions.
• Managed Test Automation CoE including the following: Plan, Design, Build and Maintain complex Test Automation Frameworks(Data-driven, Keyword, Hybrid, Descriptive programming) using HP Quick Test Pro (QTP)
• Managed Performance testing CoE using HP Performance Center/ LoadRunner including the following activities: directing/identifying volume/stress/performance testing solutions, scheduling, tracking, measuring of Performance testing and test results
• Supported pre-sales, sales, marketing teams, Created client specific solution offerings and resonation material. Developed proposals for TCoE set up and ICD-10 Testing for clients. Presented solution approach, proposals to clients.
• Hired and mentored staff, assigned projects, evaluated performance
• Managed Onshore/Offshore and vendor relations

Confidential August 2010 – July 2011
Smart Grid Program Test Manager at a major Electric/Gas Utility client

• Managed Testing Program Management Office (TMO) for a $850 M program for testing/QA efforts across multiple inter-related work streams implementing complete Smart Grid/Advanced Metering Infrastructure(AMI) solution.
• Supported pre-sales, sales, marketing teams. Created client specific solution offerings and resonation materials. Developed proposals for TCoE set up and other specific testing needs for clients. Presented solution approach, proposals to clients.
• Managed Test Automation for the entire program including the following: Plan, Design, Build and Maintain complex Test Automation Frameworks(Data-driven, Keyword, Hybrid, Descriptive programming) using HP Quick Test Pro (QTP)
• Managed Performance testing using HP Performance Center/ LoadRunner including the following activities: directing/identifying volume/stress/performance testing solutions, scheduling, tracking, measuring of Performance testing and test results
• Advised and managed client staff over test strategy, tests planning, test design, test case development, test data strategy, test execution, defect management, metrics/reporting and installation.
• Developed and executed test plan/strategies for pilot implementation ofSmartGridutilizing the Silver Spring Networks Utility IQ, Load Control Management Software, and Direct Load Control Switches.
• Developed and execute test plans/strategies for complex integrated systems including the following: Smart Gridinfrastructure, Remote Connect/Disconnect, Automatic meter Readings, Load Control Management Software, and Direct Load Control Switches.Detailed functions include:

Smart Meter

• Meter registration
• Automated meter reading (including interval reads)
• Demand response capabilities (including load curtailment)
• Meter events/flags detection and communication (i.e., energy theft, meter diagnostics, etc.)
• Remote switch

Data Aggregation Point (DAP) 
Wide Area Network (WAN)

• Remote connect and disconnect commands
• Generation of demand read requests
• Meter programming instructions

Head End System 
Meter Data Unification & Sync System (MDUS) 
SAP

• Customer management and billing
• Outage Management System (OMS)
• SAP Process Integration (SAP PI)

Outage Management System (OMS)

• Outage detection
• Restoration detection

ICT/Premise Area Network (PAN) 
Neighborhood Area Network (NAN)

• Meter to meter (electric & gas)
• Meter to DAP

Dynamic Peak Pricing (DPP) & Direct Load Management (DLM)

• Provided Program Testing status reports as required by Smart Grid Program management
• Reported and communicated testing observations to Smart Grid Program management
• Aligned efforts and coordinating with other testing team leads as appropriate
• Identified, evaluated and helped resolve program testing issues and risks
• Hired and mentored staff, assigned projects, evaluated performance
• Managed Onshore/Offshore and vendor relations

Confidential April 2009 – August 2010
Senior Manager, TCC - Testing Competency Center (Center of Excellence)

• Directed and organized test process development work in order to rollout across the enterprise.
• Directed the staff in implementing, maintaining, rolling-out, and enforcing a formal, consistent and well-defined/standardized test processes for all test phases across the enterprise including:
• Test planning processes and guidelines across the enterprise
• Test execution, tracking, and defect management processes and guidelines consistently across the enterprise
• Adherence to defined SLAs by the support teams
• Regression and Automation test execution in each test phase with set targets and governance guidelines
• Formal entrance and exit gates and ensured stakeholder sign-off occurs before the start of each testing phase
• Gating criteria specific to testing involvement for each phase in the SDLC and ensured appropriate testing criteria are met for test strategy, test data plans, etc.
• Formal requirements traceability process across all application groups and all phases of testing
• Guidelines and policies around testing with vendors and assigned specific IT resources to manage and coordinate testing activities
• Developed and maintained a career development program for testing resources including implementing a detailed in-house training program that leverages materials from past programs
• Developed and maintained training curriculums and materials for all facets of testing in alignment with the enterprise release and project strategies including training to enable support from business users
• Create rotational training programs to cross-train testing resources across different business functions and technologies
• Performed reviews of performance management, recruiting, and retention models to decrease testing turnover at the staff and contractor levels including the implementation of consistent expectations frameworks and evaluation criteria for all testing resources
• Incorporated training goals in the overall performance evaluation criteria for all testing resources and provide incentives in order to complete training goals
• Provided leadership and decision support to TCC leaders based on metric and status reporting
• Ensured TCC benefits are being realized
• Supported projects and applications in Plan, Product, Sales & Underwriting, Member Eligibility & Enrollment, Billing & Banking, Provider/Network Management, Claim, Medical Management, Information Management/Data Warehouse domains. Some of the projects supported include: HIPAA 5010, ICD-10, Legal Entity Alignment, Cost Containment, Explanation of Benefits redesign, Claims redesign, Code runner, CORE Ops.

Confidential June 1998 – March 2009
Senior Program QA/Test Manager (Director), Aetna

• Managed QA/Test Program/project teams of Test Leads, subject matter experts, testers, both onsite and remote/offshore teams for Web applications, Data Warehouse/Business Intelligence (DW/BI), Custom, Legacy applications, Batch and Online applications in Heath Insurance, Life Insurance and Disability Insurance domains.
• Supported pre-sales, sales, marketing teams. Created client specific solution offerings and resonation materials. Developed proposals for TCoE set up and other specific testing needs for clients. Presented solution approach, proposals to clients.
• Used HL7 for the exchange, integration, sharing, and retrieval of electronic health information. While primarily supporting Medical Management domain applications and program/projects, supported programs/projects and applications in Plan, Product, Sales & Underwriting, Member Eligibility & Enrollment, Billing & Banking, Provider/Network Management, Claim, Medical Management, Information Management/Data warehouse domains.
• Used DICOM for medical imaging in medical management and utilization management applications.
• Managed over 8 programs, 40 projects and 60 resources and implemented an ongoing quality improvement process, improving quality by 20+%.
• Managed Test Automation for the including the following: Plan, Design, Build and Maintain complex Test Automation Frameworks(Data-driven, Keyword, Hybrid, Descriptive programming) using HP Quick Test Pro (QTP)
• Managed Performance testing using HP Performance Center/ LoadRunner including the following activities: directing/identifying volume/stress/performance testing solutions, scheduling, tracking, measuring of Performance testing and test results
• The domain team was responsible for estimating/forecasting, resourcing, process/deliverable quality reviews, test design, test environment set up, test plan/script creation, test execution and implementation of large and complex projects spanning multiple applications and multiple releases using productivity tools like Rational RequisitePro, ClearCase, ClearQuest, Manual Tester, HP/Mecury Quality Center, QTP.
• Used Quality Center extensively throughout the project lifecycle from release planning to test planning test plan creation, test execution, progress reporting.
• Participated in governance process, reported testing progress/test results, conducted triage meetings with business/BAs, development, project management and test teams to prioritize & close defects in a timely manner.
• Developed and maintained the Quality Assurance Program Plan and implemented the documented quality and testing policies, plans, and processes to support the plan.
• Planned, organized, conducted, documented, and tracked- through closeout of the resultant findings - formal and informal quality reviews and software testing activities.
• Reviewed manuals, plans, procedures or other quality-related documents to implement quality. Evaluated quality results of activities.
• Coordinated with Project Managers to ensure problem identification, resolution, and tracking. Recommended quality improvements or changes to senior management, developing processes, procedures, and systems and software work products to correct potential deficiencies.
• Reviewed work and deliverable products for compliance with applicable work or contract instructions and criteria, standards and approved procedures, making technical comments and recommendations as appropriate.
• Participated in verification of project work and contract products (requirements, designs, project plans).
• Determined staffing requirements, allocated staff accordingly, and ensured that projects are staffed to succeed. Coached and mentored testing team members in testing methodologies, documentation, compliance and best practices.
• Ensured that project deliverables are produced, including, but not limited to: quality assurance plans, test plans, testing priorities, status reports, user documentation, online help, etc. Managed and motivated teams to accomplish significant deliverables within tight deadlines.
• Provided input to software design; evaluated software designs for *testability*.
• Demonstrated leadership to go above and beyond the call of duty to deliver quality software. Kept abreast of technical trends with regard to Quality Assurance and evaluated their value for improving software delivery process.
• Managed program level end-to-end testing spanning several projects/internet applications to make sure all the integration points were working per business processes/requirements. This included thorough planning, executing, monitoring and managing the teams that spanned across projects and applications(both internet/web based and legacy applications).
• Almost all of the projects were delivered on time and within budget with near zero defects in production.
• Coached and mentored testing team members in testing methodologies, documentation, compliance and best practices.
• Very instrumental in institutionalizing internal control required for Sarbanes-Oxley and HIPAA, CMMI Level 3 certification requirements.

QA/Test Manager @ Confidential

• Managed QA/Test Program/project teams of Test Leads, subject matter experts, testers, both onsite and remote/offshore teams for Web applications, Custom, Legacy applications, batch and online applications in Data Capture, Rating, Pricing, Invoicing, Revenue Reporting, Revenue Recovery and Reporting application areas.
• Supported pre-sales, sales, marketing teams. Created client specific solution offerings and resonation materials. Developed proposals for TCoE set up and other specific testing needs for clients. Presented solution approach, proposals to clients.
• Responsible for estimating/forecasting, resourcing, process/deliverable quality reviews, test design, test environment set up, test plan/script creation, test execution and implementation of large and complex projects spanning multiple applications and multiple
• Participated in governance process, reported testing progress/test results, conducted triage meetings with business/BAs, development, project management and test teams to prioritize & close defects in a timely manner.
• Developed and maintained the Quality Assurance Program Plan and implemented the documented quality and testing policies, plans, and processes to support the plan.
• Managed Test Automation for the including the following: Plan, Design, Build and Maintain complex Test Automation Frameworks(Data-driven, Keyword, Hybrid, Descriptive programming) using HP Quick Test Pro (QTP)
• Managed Performance testing using HP Performance Center/ LoadRunner including the following activities: directing/identifying volume/stress/performance testing solutions, scheduling, tracking, measuring of Performance testing and test results
• Planned, organized, conducted, documented, and tracked- through closeout of the resultant findings - formal and informal quality reviews and software testing activities.
• Reviewed manuals, plans, procedures or other quality-related documents to implement quality. Evaluated quality results of activities.
• Coordinated with Project Managers to ensure problem identification, resolution, and tracking. Recommended quality improvements or changes to senior management, developing processes, procedures, and systems and software work products to correct potential deficiencies.
• Reviewed work and deliverable products for compliance with applicable work or contract instructions and criteria, standards and approved procedures, making technical comments and recommendations as appropriate.
• Participated in verification of project work and contract products (requirements, designs, project plans).
• Determined staffing requirements, allocated staff accordingly, and ensured that projects are staffed to succeed. Coached and mentored testing team members in testing methodologies, documentation, compliance and best practices.
• Ensured that project deliverables are produced, including, but not limited to: quality assurance plans, test plans, testing priorities, status reports, user documentation, online help, etc. Managed and motivated teams to accomplish significant deliverables within tight deadlines.
• Provided input to software design; evaluated software designs for *testability*.
• Demonstrated leadership to go above and beyond the call of duty to deliver quality software. Kept abreast of technical trends with regard to Quality Assurance and evaluated their value for improving software delivery process.
• Managed end-to-end testing spanning several projects/internet applications to make sure all the integration points were working per business processes/requirements. This included thorough planning, executing, monitoring and managing the teams that spanned across projects and applications (both internet/web based and legacy applications).

Confidential June 1997 – June 1998
Tata Consultancy Services June 1993 – May 1997
Delivery Manager

• Managed development teams of Mainframe, Web, Client/Server applications at UPS, NYS DOT, and several outsourcing clients for Tata Consultancy Services and Mastech
• Supported pre-sales, sales, marketing teams. Created client specific solution offerings and resonation materials. Developed proposals for specific testing needs for clients. Presented solution approach, proposals to clients.
• Staffed, managed, directed, led technical teams of analysts, designers and programmers in analysis, design, development and implementation of business applications.
• Managed outsourcing contract Service Level Agreements
• Managed the assignments and support of development staff across multiple projects, in collaboration with the project managers, to maximize effectiveness in meeting project and staff development goals
• Led and promoted in-depth review of solution requirements and design, technical review and analysis of source code developed in-house, as well as review of technologies provided by 3rd party vendors
• Oversaw collaboration between developers and Architecture, DBA and other technical support teams, to drive overall architecture, security and certifications of software products
• Worked closely with analysts, developers, QA and project managers to ensure development processes, performance and commitments meet or exceed internal and external requirements.
• Engaged in hands-on development work as required and when appropriate based on team size, project complexity and leadership responsibilities

Senior Programmer Analyst 
Analyzed, designed, developed, tested and implemented software for several projects including: SWIFT message processing, communications interface for a major financial and securities firm, Financial Report creation for a major bank, application conversion for an insurance company.

Confidential January 1992 – May 1993
Programmer Analyst
Analyzed, designed, developed, tested and implemented software for interactive reporting system.

Software/Hardware/Technologies:
MS-Project, PlanView, Clarity PPM, SharePoint, MS-Word, MS-XL, MS-Power point, Visio, Rational ReqPro, Rational ClearQuest, Rational Quality Manager, Quality Center, QTP, WinRunner, Loadrunner, Rational ClearCase, Trizetto Facets, QNXT, EDIFECS, HL7, DICOM, SAP, OSI Soft MDUS, Oracle MDMS, Oracle Financials, Edifecs, Peoplesoft, MS Team Foundation Server(TFS), Visual Studio, Visual SourceSafe, Endevor, Changeman, PVCS, HTML, JAVA Script, JAVA, XML, XSL, Servlets, JSP, J2EE, EJB, WebSphere, Srping, Hibernate, Cognos, MicroStrategy, Datastage, Informatica, AbInitio, SAS, ASP, IIS, DB2, CICS, MQ Series, APPC(LU 6.2), VSAM, JCL, C, C++, C#, COBOL, QMF, Detector, SPUFI, Strobe, DB2 PM, ESP,IBM ES-9000,3090, MVS/ESA, z/OS, NT, WINDOWS, DOS, UNIX