OBJECTIVE
Seeking an opportunity that will incorporate over 15 years of QA experience into a QA Management position

TECHNICAL

Operating System: Windows platform: XP & Vista
Software:
Microsoft Office Suite: Office 2007
Automation Tools: QTP v10 (QuickTest Professional)
QA Tools: HP Quality Center v10
Process/Methodologies: Rational Unified Process (RUP), Agile, and Waterfall
Database Tools: SQL Developer
Project Management Tool: Microsoft Project
Microsoft Office SharePoint Server 2007: Excel Services
Interfaces: Jacada Fusion Workspace, J2E, XML, BEA Weblogic, ICOMS (Billing System), Web-based applications

PROFESSIONAL SERVICES

Confidential
QA Project Director (07/2010 - present)

• Provides a single point of accountability for Synapse and the client to deliver the project in accordance with the QA's project commitments
• Manages and directs assigned project resources and make decisions regarding the project direction
• Establishes the project resource assignments and ensures that the project is properly managed and staffed,
• Participates in projects meetings, management meetings, and decisions
• As PD, interacts with QA team members and cross functional team members, customer representatives, and all project management roles.
• Maintain client relationship, joint commitment with various teams to ensure the success of the test efforts and project
• Provide client reporting, metrics, and test scopeto keep the project visible, level set project responsibility, and establish resource planning for appropriate QA support
• Work with the project teams and management to address and resolve issues and concerns at a strategic and tactical levels
• Continue to provide Project Lead support

Confidential, (02/2009 - 07/2010)
QA Project Lead - Cox Communications

• Lead a QA team of 5 - 8 team members for various QA test efforts
• Provide Quality Control (QC) consulting services for customer retention application, web based mobile solution service application for the Cox Communications field service representatives (FSR), Customer Service Representatives support tool
• Provide leadership with defining level of efforts, Test Strategy, test approach, test cases design and development, Test Summaries, Test Metrics, QA project timelines, defect management, assessing and improving test efforts, test planning, and test execution for all test phases.
• As the test designer, identify input for the test approach, define test environment configurations and requirements, structure the test implementation and execution, and define data requirements
• Utilizing Quality Center to develop a requirements traceability matrix, test cases, track test execution, exercise defect management, and produce test metrics for Management reporting
• Provide QA support for change requests and new requirements
• Perform Quality Center Project administrative activities
• Execute SQL queries for database changes and/or data analysis
• Execute test scripts with Quick Test Professional v10 (QTP)
• Perform webMethods application deployments to the QA environment

Confidential, ( 10/2008 - 02/2009)
Principal Consultant

• Gained additional exposure and training for Microsoft Product solutions, SQL Server BI solutions
• Gained training for Quick Test Professional automation (QTP)
• Gained training for the Certified Software Test Engineer (CSTE) certification
• Gained training for the COMPTIA CTT certification

Confidential, ( 05/2006 - 10/2008)
QA/QC Lead Consultant - Cox Communications Customer Care Optimization (C2O) Project

• Partnered with several external team members to develop a better understanding and establish relationship as Subject Matter Expert (SME) in the functionality of the portal application.
• Conceptualized, proposed, and produced a troubleshooting tips document that serves the Production Support team, IT development team, and the Customer Service Representatives as a valuable tool to improve customer service, increase visibility, and usability to present issues and work-arounds to the users.
• Mentor and train Production Support team resources for the portal project who handled many routine functions and production tickets within the application.
• Conduct ongoing issue reviews, validation sessions, and Demos which frees up development team members to focus on new client development and current issue resolutions.
• Provide SME knowledge to support business analysts, development team, production support team, and Customer Care's users to increase the application visibility and usage.
• Participate in Service Level Agreement (SLA) deployments and production validations to increase the rate of a successful deployment for the application releases.
• Proposed and encouraged new processes to improve System Development Life Cycle (SDLC) of the project releases, and completed all new tasks and assignments when requested to do so.
• Participate in onsite visits to call centers (Las Vegas, Oklahoma City, Macon Ga) to improve application usage and public relations with the users, Call Center leads, and the Call Center IT team.
• Provide ongoing Results driven attitude to meet challenging timeframes and continue to update Leadership with risk assessments, issues, suggestions, and encouragement.
• Incorporated RUP/Agile process while performing QA manager duties to meet test goals and plans, negotiate testing resources and test scope with the Project Manager, communicating with the Development team, Business Analysts, and End Users.
• Lead a QA team of three team members.
• Accountable for assessing and improving test efforts, test planning, and test execution for all test phases.
• Responsible for providing QA input for Use Cases, defining Test Strategy and approach, creating Master and Iteration Test Plans, and level of effort
• As the test designer, identify input for the test approach, define test environment configurations and requirements, structure the test implementation and execution, and define data requirements
• Utilized Quality Center to develop a requirements traceability matrix, test cases, test execution, defect management, and test metrics reporting
• Provide leadership with Test Summaries, Test Metrics, QA project timelines, and Production and Test defect statuses
• Performed Quality Center Project administrative activities
• Responsible for validating web interface Portal application, external web interfaces that provide desktop environment to improve customer relationship (CRM) and enhance customer service by accessing information and support tools quickly and easily, improve call handling process, create virtual service and support environment from a global perspective
• Responsible for validating the portal application with supporting technology of J2E, BEA weblogic, Support Soft Knowledge Center, XML feeds, Web Services, and Web Methods
• Responsible for validating the Content Management data content that interface the iNav application
• Responsible for mentoring other team members on QA processes and methodology
• Responsible for creating and executing automated scripts (Quick Test Pro)
• Assisted the Deployment and Training Teams
• Assisted the Web Application Production team with Production validation and defect triage
• Assisted users and team with UAT support

EDUCATION

B.B.A. Management Information Systems
O.C.P. ORACLE Certified Professional
MCP Microsoft Certified Professional
MISM Master of Information Systems Management
Keller Graduate School of Management
(Concentration in Project Management)