Professional Summary

• Experienced Coordinator/ Client Consultant with 7 plus years experience who excels at managing projects, collaborating with teams, coordinating events and innovating new concepts to build successful solutions for clients.
• An independent and self-motivated professional with excellent research, customer service and analytical skills, effective verbal and written communication, able to grow positive relationships with clients and colleagues at all organizational levels
• Highly motivated, energetic, dedicated person who thrives in pressure situations and can be accountable during critical times. Takes pride in multi-tasking, being creative and fostering a professional work environment that promotes values committed to excellence.
• Strong Conflict and Resolution skills
• Strong inside sales ability

Skill Summary

Proficient in MS Word, Excel, MS Office 2000, MS Suite Siebel, Share Point, AS400, Home saver, I-Portal, Power Point, Outlook, Lotus Notes, The Applicant Tracking Systems( for HR purposes), Room Wizard Software, Adobe, Access, QuickBooks, Internet Explorer, Account Payable/Receivable, experience in telephone appointment setting, strong closing and follow-up skills

Professional Experience

Confidential Irving, Texas
Underwriter Consultant/QA Analyst
April 24, 2012 to present

• Reviewing, assessing and reporting on a wide range of work product, quality issues and various tests from accounts that have identified as a special project
• Meeting and exceeding company standards for production quantity, performance quality, timeliness and accuracy of work product reporting
• Restructuring, modifying or loss mitigations of mortgages secured with residential property that qualify under the U. S. Treasury Department Home Affordability Modification Program
  (HAMP)
• Telephonic mediation with Attorneys, Mediators, Judges, and borrowers with defaulted mortgages for equitable solution to avoid foreclosure.
• Preparing formal reports for review; ensuring that documents are consistent and uphold to company and industry guidelines
• Evaluating and ensuring overall loan documents are accurate, complete, and compliant; reviewing of financial statements, credit reports, applicable ratios (i.e. Debt ratios, loan-to-value) and other supporting documentation; using an automated scoring system or traditional underwriting to determine acceptability of moderate requests

Confidential | Farmers Branch, Texas 
Mortgage Loan Processor/Default Servicing
April 11, 2011 - Jan. 18, 2012

• Maintained a 100 percentile of Quality Assurance and a level of customer service while providing administrative support to the bank during a critical time and adapting quickly to companies needs while maintaining the highest level of customer service
• Facilitated the resolution of executive customer relations issues for the Office of the CEO and President of Bank of America.
• Effectively worked with 75 to 150 clients to ensure that client’s home retention options were met.
• Served as the initial point of contact utilized to resolve issue escalated from regulatory agencies and public officials such as Office of the Comptroller of the Currency, Department of Treasury, House of
• Representatives, and Senate officials in regards to foreclosures, fraud, bankruptcies, conventional loans, loan modifications, and short sales.
• Examined residential loan documentation for accuracy, debt to income ratio, completeness, and compliance with Bank of America’s line of business.
• Worked extensively in Siebel, AS400, Home saver, loss mitigation, I-portal, Home base, and various applications to analyze and research home loan accounts and aid customers with home retention.
• Verified loan to value ratios, completeness of application information and credit reports.
• Monitored the home loan modification process using Making Home Affordable, Fannie Mae,
• Freddie Mac and VA guidelines.

Confidential| Monroe, Louisiana
Teacher
Sept. 15, 2008 – May 28, 2010

• Performed any combination of the following instructional tasks in classroom under the direction and supervision of teaching staff of public elementary school
• Discussed assigned teaching area with classroom teacher to coordinate instructional efforts.
• Planned, prepared, and developed various teaching aids, such as charts and graphs.
• Presented subject matter to students utilizing variety of methods and techniques, such as lectures, discussions, and supervised role play.
• Administered and graded examinations.

Confidential| Monroe, Louisiana 
Bank Processor
Oct.3, 2005 - August 8, 2008

• Provided administrative support to the bank during a critical time at their branch and adapted quickly to companies needs while maintaining the highest level of customer service.
• Kept record of negotiable instruments involved in financial institutions
• Handled the tasks of reviewing residential loan application file to verify the completeness of data and meets with the establish standards of the organization
• Gathered all documents required for loan approval and submitted to the investor
• Executed signature functions and provided enrichment for system input
• Assisted the Loan Officers regarding mortgage loans and follow- up with clients to collect all documents necessary to close loans.
• Processed external and internal payoffs for old mortgages and lines of credit
• Informed customers about products and provided them status data
• Uncovered customer needs beyond the immediate transactions and successfully transitioned the customer to the appropriate source
• Ensured the company met tight deadlines by compiling personnel data needed to establish new benefits packages
• Completed several special projects ensuring the merger process ran smoothly
• Made business to business calls

Confidential| Monroe, Louisiana 
Fundraiser Coordinator/CSR
June 1, 2004 – August 26, 2005

• Managed sales and marketing campaigns designed to create new, as well as foster existing, corporate sponsor relationships that support MDA\'s mission and services in a fast paced and dynamic work environment.
• Identified new corporate sponsors and maximized fund development opportunities through various business development techniques including cold-calling, following up on warm leads and attending networking events; consistently research ways to create partnerships with local businesses
• Maintained existing relationships by ensuring effective public relations and communication with existing sponsors and families to keep them abreast of existing and upcoming community engagements
• Actively participated in the execution and management of MDA’s fundraising programs including the ability to multi-task, handling logistics and followed through on multiple events/programs at the same time

Education

MA, Confidential University 
BA, Confidential University
Diploma, Confidential High School