Professional Summary

• Over 6 years of experience as Software Quality Assurance professional in various domains such as Finance, Banking, Disability Insurance (State of California).
• Strong understanding of QA principles, QA processes, Use Cases and Software Development Life Cycle (SDLC) e.g. Agile (SCRUM), Waterfall.
• Experience as a Business or Systems Analyst performing requirements analysis and application system design.
• Experience in analyzing complex requirements and detailed system designs and writing Test Cases.
• Experience in analyzing and understanding how application components function together within a large integrated application.
• Experience in testing custom Web-based applications, Interfaces, Business Rules Engines and Workflow Engines.
• Extensive Experience in Black Box Testing (Manual and Automated) using Quick Test Pro (QTP), Quality Center, Microsoft’s TFS (Microsoft’s Team Foundation Server) as attended and unattended across multiple operating systems and technologies.
• Experience in performing different kinds of Testing - Smoke, GUI, Functional, Unit, Integration, Regression, Usability, Compatibility, Installation, System, Performance, Load, Stress and User Acceptance (UAT) of Web and Client/Server applications.
• Experience in building Test Automation Framework and creating QTP automated scripts from scratch.
• Experience in analyzing bugs and interacting with team members in fixing the errors.
• Experience in creating VUsers scripts in Load Runner by inserting various Checkpoints, Parameters, and Transactions.
• Experience in Testing Web Services and Interfaces by using SoapUI tool.
• Managed defects in tracking systems like Bugzilla, Quality center, and Microsoft’s TFS (Microsoft’s Team Foundation Server)
• Experience in tracking test coverage and providing metrics to management.
• Good Interpersonal Skills, Commitment, result oriented, hard working with a quest and zeal to learn new technologies and undertake challenging tasks.

Technical Skills

Operating System:Linux/Unix, Solaris, Windows 7/Vista/XP, Mac OSX

Languages:Visual Basic, VB Scripting, Java Script, HTML, UML, C#, Java

Technologies:XML/SOAP, DOTNET, and Web Services

Testing & Bug tracking Tools:Mercury QC, Bugzilla, QTP, Selenium RC, Load Runner, SoapUI, MICROSOFT’S TFS (Team Foundation Server 2010)

Databases:Oracle, SQL SERVER 2008 R2 Management Studio, DB2

Other Tools:Putty, VMware workstation, XML Notepad, MS Office Suite, MS Visio, MS Project, Textpad, Notepad++

Browser:IE, Mozilla Firefox, Google Chrome, Safari

Professional Experience

Confidential, Sacramento, CA Jan’11 – Present
Software Application Tester

This project is for EDD (Employment Development Department) named as DIA (Disability Insurance Automation). The purpose of DIA project is to simplify and automate the numerous manual work processes involved when filing a disability insurance claim. Specifically, DIA would implement a secure electronic communications and information processing environment. This is intended to allow greater self-service options for claimants, medical providers, and employers; improve service delivery; and assist in the detection and prevention of fraud and abuse, among other capabilities. The Disability Insurance Automation (DIA) solution is the implementation of a secure electronic communications and information processing environment that promotes efficiency and reduces costs while following Health Insurance Portability and Accountability Act (HIPAA) regulations and guidelines. HIPAA provides the Employment Development Department (EDD) an opportunity to realize the advantages of electronic communications with claimants, medical providers, and employers. The project seeks to significantly improve on its delivery of Disability Insurance services by focusing on the three primary business goals, allowing EDD to:
Improve access to Disability Insurance services
Improve EDD\'s service delivery
Detect and prevent fraud and abuse

Responsibilities:

• Involved in complete software testing lifecycle (Requirement Analysis, Test Planning, Test Cases and Scripts Development, Test Execution, Test Reporting, Test Result Analysis, Defect Retesting, Test Closure).
• Performed ambiguity review on business requirement documents (BRDs) and functional requirement documents (FRDs) and created, reviewed Test Cases for Testing.
• Performed manual and automation testing by using Microsoft’s TFS (Team Foundation Server) and QTP respectively.
• Performed various types of Testing like Usability, Functional, Integration, System, Regression and Acceptance etc. during various stages of the application development.
• Performed and reviewed Front end GUI Testing of the application which includes Testing correct error message, color schema, scroll bar, tool tip, font consistency, spellings, and tab index, working of links, correct values in combo box, help manual, shortcut keys, and boundary analysis.
• Designed, developed, maintained and executed large data driven Functional, System, Integration and Regression Test Scripts in Quick Test Pro.
• Analyzed use cases and detail system designs for the purposes of developing Testing scenarios and test scripts/cases.
• Analyzed and identified flaws in design logic and software defects, and verified defects are retested and resolved.
• Verified requirements are tested and traceability to the test scripts is maintained.
• Analyzed Business Rules and identified business scenarios to write test scripts (Functional, System, Integration, and Regression).
• Performed database (Backend) Testing by passing complex SQL queries (JOINs) on SQL Analyzer.
• Recorded and Enhanced Vuser Scripts by inserting Transaction points, Rendezvous points into Vuser Script in Load Runner.
• Logged and traced defects in Microsoft’s TFS (Team Foundation Server), prepared test status reports and prioritized the defects based on the severity of the functionality of the relevant scripts linked.
• Provided client support during UAT test cycles and in Go-Live activities.
• Mentored team to meet the deadlines.

Environment: Quick Test Pro 11.0, Microsoft’s TFS (Team Foundation Server 2010), Load Runner 11.0, SQL SERVER 2010, DOTNET, Windows XP/7, IE, Firefox, Google Chrome, Safari.

Confidential, Los Angeles, CA Dec’09 – Dec‘10
Sr. QA Analyst

Confidential is one of the largest life insurance and retirement services organizations in the United States. The business traces its origins to 1850 and has been building customer relationships, distribution partnerships and product and market expertise for over 160 years. Following are the some of their web applications which are used by the Financial Advisors, Customers and Internal Users:
Advisor Portal (Royal Alliance, Sage Point, FSC), Safunds, Back office, Client Central, Vision2020, Sales Force, ORC and NetX360.

Responsibilities:

• Worked in the form of sprint team with business analysts and developers in Agile (SCRUM) methodology.
• Create Test Plan and Test Strategy documents, designing the Entrance and Exit Criteria.
• Performed complete software testing lifecycle like Requirement Analysis, Test Planning, Test Cases and Scripts Development, Test Execution, Test Reporting, Test Result Analysis, Defect Retesting, Test Closure.
• Reviewed the Business Requirement Document (BRD) and the Functional Requirement Document (FRD), Use Cases and formulated the Test plan and created test cases.
• Involved in QA processes and activities from project Inception to Deployment and Maintenance.
• Performed the Requirements Traceability matrix for the test cases with the Business Requirements Specifications
• Conducted Smoke, Functional, GUI, Interfaces, configuration, Integration, Regression, Compatibility, and System Testing during the releases and interacted with the developers to resolve any technical issues.
• Performed compatibility testing with different browsers (Firefox, Internet Explorer, Safari, and Google Chrome).
• Prepared and executed complex SQL queries including JOINS to validate Back-end data.
• Responsible for entering, tracking bugs in MS TFS and reporting the defects to the developers for Modification Request.
• Generated and analyzed reports using TFS.

Environment: DOTNET, TFS, SQL Server 2008, Windows XP, IE, Firefox, Safari (Ipad)

Confidential, San Francisco, CA Jul’08 – Nov’09
QA Analyst

This Project is a deposit solution which allows consumers to deposit Cash/Checks without an envelope electronically to their account at Bank of the West using an Automated Teller Machine (ATM). This service enables consumers to enjoy the ease and convenience of depositing Cash/Checks electronically without waiting in the line. This application also provides an upgrade for an online Bill Pay service where users can set up recurring bill payment for regular bills and schedule payments in advance, equity line of credit, money market, account, tracking bill pay history, mobile banking, expense tracking, and check credit.

Responsibilities:

• Involved in complete software testing lifecycle (Requirement Analysis, Test Planning, Test Cases and Scripts Development, Test Execution, Test Reporting, Test Result Analysis, Defect Retesting, Test Closure).
• Analyzed Business Rules and identified business scenarios to write test scripts (Functional, System, Integration, and Regression).
• Performed and reviewed Front end GUI Testing of the application which includes Testing correct error message, color scheme, scroll bar, tool tip, font consistency, spellings, tab index, working of links, correct values in combo box, Help manual, shortcut keys, Boundary Analysis.
• Performed various types of Testing like Usability, Functional, Integration, System, Regression and Acceptance Testing etc. during various stages of the application development.
• Performed extensive system integration testing on various business critical scenarios and components like View Account, Bill Pay, Mobile Banking and Expense Tracking.
• Performed database (Backend) Testing by passing complex SQL queries to validate, retrieve and compare the data from the database by using TOAD.
• Used UNIX commandsto extract and examine the log files from server to identify therootcauseof issues and found the potential issues from server side logs.
• Conducted Load, Stress and Performance Testing and also recorded and enhanced Vuser Scripts by inserting Transaction points, Rendezvous points into Vuser Script in Load Runner.
• Analyzed the results using Online Monitors and graphs to identify bottlenecks in the server resources using Load Runner.
• Used Quality Center to log and trace defects for completion by co-coordinating with cross functional teams.
• Conducted daily test status meetings with team members.
• Responsible in providing regular test status reports to the QA manager.

Environment: Quality Center 9.5, JUnit, Java, SQL SERVER 2008, TOAD, Load Runner 9.5, UNIX, Windows XP/Vista, IE, Firefox, Google Chrome, Safari.

Confidential, Pittsburgh, PA Nov’06 – May’08
Software QA Intern

Confidential\'s focus is on preventing foreclosures, making mortgages and rental housing as affordable as possible, and supporting the housing recovery. This project was to provide quality updates to existing Empower Loan Origination System. Empower is a Delphi software application used to originate, underwrite, and store all captured data pertaining to a loan.

Responsibilities:

• Involved in complete software testing lifecycle (Requirement Analysis, Test Planning, Test Cases and Scripts Development, Test Execution, Test Reporting, Test Result Analysis, Defect Retesting, Test Closure).
• Performed ambiguity review on business requirement documents (BRDs) and functional requirement documents (FRDs) and created Test Scripts.
• Set up Test Bed for Testing.
• Performed Front end GUI Testing of the application which includes Testing correct error message, color scheme, scroll bar, tool tip, font consistency, spellings, tab index, working of links, correct values in combo box, Help manual, shortcut keys, Boundary Analysis.
• Performed various types of Testing like Usability, Functional, Integration, System, Regression and Acceptance Testing etc. during different stages of the application development.
• Performed manual Testing for both positive and negative scenario.
• Performed database (Backend) Testing by passing SQL queries to validate, retrieve and compare the data.
• Used UNIX commandsto extract the log files from server to do the root cause analysis.
• Defect logging using Quality Center and traced defects for completion by co-coordinating with cross functional teams.
• Being Responsible for the day to day monitoring of the progress of project and alerted management to the earliest signs of trouble.

Environment: Quality Center, Java, ORACLE, TOAD, UNIX, Windows Vista/XP, IE, Firefox.

Education:

Confidential University 
Bachelor of Science, Computer Science