Summary 
Over nine years of experience in Quality Assurance in Banking and Financial Services. Well adept with QA methodologies and SDLC principles. Highly skilled in developing and implementing manual/automated test strategies. Strong understanding and experience working in different architectures like Client-Server, Web Based, ETL, SOA and BPM. Experience in the area of Design, Development, Functional & Regression testing and implementation. Skills include WEM, resource management, work allocation, work estimation, test automation, test planning, defects management, application development, gap analysis, configuration management, requirement analysis, user training etc.

Professional Experience

Senior QA Analyst:

• Knowledge of Quality Assurance methodologies and strategies like CMM with excellent understanding of Software Development Life Cycle (SDLC) and Software Testing Life Cycle(STLC);
• Experienced in developing the Test Strategy, Test Plan, Trace Matrix and maintaining them throughout the release;
• Managing a system testing team, resource planning, test completion report, work assignments, tracking against deliverables and cross block dependences;
• Involved in Gap Analysis between test cases test scripts, functional, technical and business requirements using traceability matrix;
• Provide level of effort(LOE) and Performed Risk Analysis by keeping track of test schedules, environment and complexity of each module;
• Experienced in tracking test activities, data management, daily status tracking reports, status calls and meetings, meeting time lines, tracking weekly goals;
• Conducting reviews of Test Plan, Test Scenarios and Test scripts;
• Engaging/Partnering with UAT and Business team early in the QA lifecycle.
• Actively involved in creating Test Data to be used in System testing scenarios using excel spreadsheet, oracle databases;
• Generated test execution reports from Quality Center regularly to keep track of daily testing efforts;
• Reports testing progress, defect identification, and defect resolution statuses to project leadership and senior management;
• Experienced in onshore-offshore model, manages team working in multiple offshore sites;
• Experienced in testing the integration of VERIFI’s Cardholder Dispute Resolution Network;
• Experienced in BPM tool PEGA SmartDispute which deal with Chase backend dispute process;
• Experienced in Filenet , Batch process and SOA framework application testing;
• Excellent experience in writing test strategies, test plans, scripts, and test cases;
• Extensive experience in Functional testing, Unit testing, Usability Testing, Integration testing, Regression testing, GUI testing, Back-end testing, User Interface (UI) Testing, Ad-hoc testing, White Box Testing ,Gray Testing, Black Box Testing, System Testing, baseline, Installation, Performance, Build Verification Testing and Failover Testing;
• Used SQL and PL/SQL on a daily basis while testing system database using SQL Navigation tools like SQL Navigator, Toad;
• Used Quality Center, Test Director and Bugzilla for tracking defects and requirement related scripts;
• Conducting lesson learnt and root cause analysis;
• Actively involved in creating Entrance and Exit criteria to Test; Strong in troubleshooting, analytics and excellent in presentation & communication skills. Flexible, detail-oriented and multitasking;

Technical Skills

Software QA & Testing:Standard & Procedures Development, SDLC, Testing, Test  Plan Design and development

Testing Tools:Quality Center 10.0, QTP 9.2, Win runner, Load Runner, Test  Director 7.6, Bugzilla

Database:Oracle 11g, SQL Server 2000

Database Tools:SQL Developer, SQL Navigator 4.5, Toad

Office Tools:MS Word, MS Excel, MS Visio, MS PowerPoint, MS Outlook

Other:PEGA, Filenet, IDMViewer, PVCS, Rational Rose, SharePoint, TSYS, SOAP UI

Education

Master of Computer Application, Confidential University Bachelor of Science, Confidential University

Professional Experience

Senior QA Analyst - Oct’08 till date Confidential, Wilmington DE

CMS (Card Member Services) is one of the Chase LOB which include Chase credit card holders various customer services. Responsible for planning and executing the testing practices to support various customer services functionalities and features for Card FileNET Image Service is a content management product that stores correspondence & Application data servicing CMS and other advisors. Chase Cards Services use PEGA smartdispute to handle their backend dispute processing.

Responsibilities:

• Responsible for developing QA work plans, establishing technical objectives, tasks and managing groups/teams.
• Maintain schedules and coordinate activities of an entire QA team.
• Provide level of effort (LOE), Test Environment requirements, identify resource/skills and test schedule.
• Alert management to risk and oversee all metric/status reporting on the health of the testing efforts.
• Responsible for managing and co-ordination with multiple offshore sites.
• Responsible in testing the integration of VERIFI’s Cardholder Dispute Resolution Network.
• Responsible in PEGA’s SmartDispute which deal with Chase backend dispute process.
• Responsible in Filenet, Batch process and Web Service Testing.
• Contribute to formal phase exit reviews.
• Work with counterpart in UAT team members, QA team members, and the project team to define robust project-centric test scenarios.
• Participation in all daily testing status meetings for UAT testing.
• Contribute to manage and timely resolution of defects and retesting in overall test execution.
• Contribute to escalation of issues as applicable to the higher levels of management’s attention.
• Facilitate disposition of all defects found in overall test execution.
• Participate and contribute in project, testing, issue or defect resolution meetings.
• Communicate status to management that incorporates quantitative metrics for progress and production readiness as well as key messaging.
• Facilitate and obtain user acceptance walk through of overall testing conditions with Business LOB SME\'s.
• Ensure production verification is being met as applicable to the project or release needs.
• Ensure all business workflow processes are incorporated as applicable for the testing needs of a project or release initiative.
• Responsible for working in Quality Center to create and execute test scripts.
• Involve in Failover testing in co-ordination with Dev and TechOps team.
• Identify test account need as per project.
• Condition test accounts in C3, CIS and Online.
• Involved in Test plans and conditioning test data as per requirements to facilitate testing.
• Test script automation via QTP.

Environment: TSYS C3 Green screens Oracle11g, JavaScript, VBScript, J2EE, Windows 2000/XP Professional, UNIX (AIX, SOLARIS), Linux, VROL, XML, Websphere, Weblogic, Tyger, ASG protocols, MDES, IDMViewer, PEGA Smartdispute, VERIFI.

Test Lead -Mar’08-Sep’08 Confidential

Up-gradation of infrastructure to cater the growing business needs. It’s a part of ongoing Barclays Integrator project.
Responsibilities:

• Analyzed gaps and did impact analysis after understanding customer’s requirements and coordinate with various teams for its closure.
• Provide level of effort (LOE), Test Environment requirements, identify resource/skills and test schedule.
• Lead a team of Test Engineers and liaised with the infrastructure team.
• Scheduled and ensured the deliveries as per the customer requirements
• Coordinated with development team and production support team during release.
• Coordinated with other vendor for production readiness activities
• Coordinated with ORT team for operational readiness activities
• Prepared test strategy and test planning across multiple business areas.
• Reviewed and monitored test plans, cases to ensure correctness and completeness of the test cases for high quality deliverables.
• Responsible to ensure all business workflow processes are incorporated as applicable for the testing needs of a project or release initiative
• Responsible for regression testing.
• Responsible for overall coordination with release management team

Environment: J2EE, C, C++, Oracle8i, JavaScript, AJAX, Windows 2000/XP Professional, UNIX,

QA Analyst - Mar’07 to Feb’ 08 Confidential

EAI Manager is a generic system integration tool that enables to integrate different application system to achieve specific business goals. EAI Manager can be deployed independently in a multi application environment as a system integration tool. EAI Manager supports market standard messages and protocols. Clearstream uses EAI and NCS both are TCS Bancs product to cater to their high volume business and to compete in the Securities Market. Achievements: Took various process improvement initiatives like: Streamlining the Test Case Creation and Test Execution process; Creating a new data conditioning process which is more focused on the business functionality of respective applications and got data conditioning completed for 80% of applications, working closely with BSA’s and business; Formulated the Test Automation design which is suited exclusively for a difficult-to-automate batch environment and was able to complete development of all the modules needed for end-to-end automation; Recipient of Star of the Month Award in recognition of first successfully implementation of TCS Bancs product EAI (now Service Integrator) in Clearstream Bank from TCS Management Team. Responsibilities:

• Managing all QA related projects, and ensuring that all QA & development deliverable are delivered in the most timely and efficient manner possible.
• Managing all verification and validation (V&V) activities for all Production modifications including projects, releases, and changes.
• Coordinating with other QA Leads, the Project Manager, Development Manager, and SQA.
• Manage day-to-day testing activities from system testing through implementation testing; manage test team; support PM’s and/or attend Phase Exit Reviews for projects; support CMG reps and/or attend Change Mgmt meetings for changes.
• Worked in a highly Agile Development environment (changing of PowerBuilder windows to web) using SCRUM. The practices of agile software development were followed - short iterations, continuous testing, self-organizing teams, constant collaboration (daily integration meetings), and frequent replanning based on current reality (rather than old test plans).
• Own preparation & approve of all test deliverables, including the Test Strategy, Test Plan, Traceability Matrix, Code Review, Test Cases/Scripts, Test Results, Test Defects, Test Report.
• Framework emphasizes an approach based on shared functions, functional libraries, descriptive programming, workflows, and object-based tools
• Data validation and Database integrity testing done by executing SQL, PL/SQL statements.
• Communicate risks throughout the development lifecycle; provide recommendation for go/no-go based on verification & validation results; approve QA Requirements Met;
• Test execution and Defect management in Bugzilla and PVCS.
• Verified Batch logs by extracting the log files using UNIX OS through FSecure for backend batch testing.
• Involved in SWIFT version upgrade compatibility testing.
• Involved in Batch/File loading testing for DTCC and Bloomberg files compatibility.
• Organized and attended RCA (Root cause analysis) meetings with cross blocks to identify issue/ impact patterns to help in increasing testing productivity.

Environment: Java2.0, JavaScript, J2EE, C++, Clear quest, Oracle, DB2, SWIFT protocols, DTCC protocols, Bloomberg, Webshpere, Windows 2000/XP Professional, UNIX(AIX & SOLARIS), FSecure.

QA Analyst - Oct’05 to Feb’07 Confidential

The E-Channel provides corporate users of Barclays Africa comprehensive functionality relating to initiation of various payments and payment services using the internet as a convenient medium. Product features aim to cover all contemporary requirements which a corporate user faces as part of existing business dynamics.
The System Administration Services (SAS) primarily designed for the bank’s users provides extended support and administrative services in the form of Master data setup, Customer Profile Setup, User Profile Setup and Group Profile Setup etc to support this delivery channel. The E-Channel customer front end will use this information.
Responsibilities:

• Designed and Prepared Test case and Testing scenarios, Test scripts and executed Test case and testing scenarios with reference to Business Requirements.
• Experienced in Corporate Banking, Payment Switch and SWIFT protocol.
• Executed Manual and Automated test scripts and verified actual results against expected results.
• Involved in Black Box Testing, Functional Testing, Positive testing, Negative testing, Regression testing, and Integration testing of the application.
• Prepared daily and weekly test execution schedule, test execution metrics and defect report.
• Executed Data driven Testing to test application with unique Test Data set;
• Interacted with the developers to resolve the technical issues, reported the bugs using Test Director.
• Attended technical walk- through sessions.
• Participated in all the regular meetings with project manager, business analysts and developers.
• Coordinated with ORT team for operational readiness activities.

Environment: Java, C, C++, JavaScript, Java Servlets, AJAX, HTML, SWIFT Protocol, Apache Tomcat, Oracle, UNIX.
Software Test Engineer - Mar’05- Oct’05 Confidential

Confidential's internet banking website was run on Calypso platform and supports over 1.5 million active online customers. Since the internet banking industry is growing to be more and more competitive, First Bank is looking for to cater more customers\' needs and with a more effective online banking solution. Hence the new online banking solution is being developed.

The online Banking application consists of basically six modules i.e.; PERSONAL, SMALL BUSINESS, COMMERCIAL, HOME LOANS, INVESTMENTS & ABOUT US. To cater basically 3 types of customers: Personal, Small Business & Commercial. The privileged are customized per customer Responsibilities:

• Reviewed business requirements, documents and technical specifications.
• Prepared Test Plan that provides a detailed list of conditions under which the system will be tested.
• Performed User ID and password Security Testing, Positive and Negative, System testing, and end-to-end testing & Regression testing of the GUI/Functionality and Data validation using XML.
• Interacted with users and Developers, and Business Analyst in QA/ Development meetings to meet the testing standards.
• Responsible for weekly status meetings to discuss about issues.