Objective

Seeking a position as a Quality Analyst / Business Analyst utilizing my skills and experience towards goals of the company.
Professional Summary

• Over 5+ years of expérience in Software Testing for various Client/Server and Web applications including ERP/SAP.
• Experience in both Manual Testing and Automated Testing.
• Experience in all phases of Requirement Management, including gathering, analyzing, detailing and tracking requirements.
• Experience in using testing Tools Quick Test Professional(QTP), HP Quality Center(QC), and LoadRunner for various Web based and Client/Server applications.
• Domain experience in Finance, HealthCare & Information technology.
• Experience in using HP Quality Center–Set up test plan, test case, Defect tracking, and generating reports, RTM (Requirement Traceability Matrix), email notification etc.
• Experience in Black Box Testing that include Functional testing, System testing, GUI testing, End-2-End testing, Smoke testing, Regression testing, Cross browser testing, Performance testing, Ad Hoc Testing and User Acceptance testing(UAT).
• Involved in the entire Testing Phases of SDLC right from Inception, Transformation and Execution, which includes Design, Development and Implementation.
• Involved in conducting Manual Testing and Automated Testing.
• Experienced in writing Test Plan, Test Cases, test script and traceability matrix.
• Good understanding of QA processes and methodology.
• Performed business process testing in web application and GUI.
• Worked on performance testing using Load Runner
• Updated test status and metrics to project lead.
• Manage and documented defect status and issues /Test Report.
• Support all QA functions and activities.
• Strong in SQL queries to run the tests and experience with validation testing.
• Understanding of various SDLC processes like Agile, Waterfall & Scrum methodologies.
• Possess analytical/problem-solving and detailed-oriented skills.
• A highly motivated with Strong communication skills, ability to interact with team members onsite and offshore developers, users and zeal to learn new technologies.

Education

Masters in Computer Application, Confidential,University, India

TECHNICAL SKILLS
Operating System : Windows 95/98/NT/2000/XP/Vista/7,
Languages : C, C++, HTML, Visual Basic, Java, SQL.
Database : SQL Server, Microsoft Access, Oracle.
Browsers : Internet Explorer, Firefox, Chrome.
Testing Tools : Quick Test Pro 9.0/10.0,HP QC 9.0, Load Runner 8.0/9.1
QC Testing Module : Requirement Module, Test Plan, Test Lab, Defects Module.
Web Technologies : HTML, ASP, FrontPage, Flash, 3D Studio Max
RDBMS : MS SQL Server 2005, MS Access, Oracle 10.x
Document Tools : MS Word, MS Excel and MS Power point
Other Tools : SqlPlus,Toad

WORK EXPERIENCE

Confidential,CA Oct‘10 - Present
Role: QA Analyst
Responsibilities

• Reviewed the Functional requirements specification and understand the process of Case creation and Service order processing.
• Closely worked with business Analysts to document the process flow path and test data.
• Involved in developing Test Plan, Test cases, Test scripts for testing the case creation, case processing and closure of case using Quality Center.
• Prepared Requirements traceability matrix (RTM) by mapping requirements to test cases.
• Performed Functional using scripts and Integration testing of application using QTP.
• Participated in test case review, defects review meetings and requirements walkthroughs.
• Tested the integration of Case creation and service fulfillment process.
• Performed validations and verifications for front end GUI and web application testing based on roles and authorizations.
• Created Data driven scripts for adding multiple customers, checking the accounts for different users.
• Validated the data as well as business/work flows of the system manually.
• Participated in End to End testing flow service orders from web application to the system.
• Maintained repositories of recorded objects for each action separately and collectively as required.
• Validateddata integrityof the tables by testing Stored Procedures, Functions and Triggers.
• Performed the Positive and Negative Testing, User Interface Testing on the application.
• Interacted with developers, Business analyst to resolve technical issues.
• Coordinated the Onsite and Offshore teams to resolve issues.
• Maintained Test Logs, Test Summary reports and participated in defect review meetings
• Tested Account and Contact Management, document search, Case creation and sending email to Customer advocacy team (Web based testing)
• Tested email confirmation to customer advocacy team and follow up activity flow as document in case processing.
• Reported errors to the team and retested them later
• Issue management - Used Quality Center (QC) to develop test plans, log defects and bug reporting.
• Reported issues/defects through Quality Center and categorized defects based on the severity and interfaced with developers to resolve them.
• Used Quality Center for Defect tracking and reporting. Repetition
• Imported and exported test cases from excel/word to Quality Center
• Preparation of weekly and monthly status report.

Confidential,PA Aug‘09 - Sep’ 10
Role: QA Analyst/Tester
Responsibilities:

This project is finance domain project. In this we can get information of various account policy status (401k, IRA, college saving) and various stocks information, mutual funds etc.

• Worked closely with developers and the Business team to fully understand the scope and functionality of the proposed system & functional requirements.
• Participated in Analysis reviews and requirements walkthroughs, test case review meetings.
• Analyzed environmental requirements based on business and technical specifications.
• Interacted with business analysts and developers regarding application requirements and enhancements.
• Created test scripts using QTP tool and performed regression testing and implemented checkpoints and synchronization, Data Driven tests, Parameterization etc.
• Communicated with developers to track the Defects.
• Performed regression testing to ensure the best quality of the source code.
• Formulated the traceability matrix to map Business requirement with Test plans.
• Reports were been created on a daily basis to submit them to Project Management
• Detected Defects, Communicated to the developers using Bug Reporting Tool and Tracking the Defects using quality center
• Performed manual testing on new requirements.
• Re-developed existing test plan to ensure quality of the application.
• Supported development team with providing requirement clarification and testing data for their unit tests.
• Executed test cases in various builds for different cycles.
• Tested this web application along with GUI for various user roles.
• Logged defects under Defects Tab and interacted with the developers to resolve technical, setup and configuration issues.
• Attended daily bug/defect, update the development team and project manager new defects encountered and communicate with development team on any clarifications they have for existing or new defects
• Understanding the business requirement specification
• Performed database testing using SQL in order to check the data validation and data integrity
• Working with development teams investigating and correcting software bugs and deficiencies based on the testing results.
• Creating and Generating System test scripts for different test scenarios covering all aspects of project functionality.
• Performing Security testing of the basic security levels in the Client Link.
• Developed the Test Cases, Test Scenarios and executed them using QTP
• Used checkpoints in GUI objects using QTP
• Performed Data Driven Testing by executing test scripts
• Tested the software from users point of view (Usability Testing)
• Performed in both System and User Acceptance Testing
• Performed Smoke testing to make sure all the Test Channels and Test environment are working as desired.
• Prioritized test cases by risk and need.
• Used Quality Center (QC) to create Parent and Child requirements, test plans, test scripts, test cases and bug reporting purposes.
• Used QC to create, modify, email a defect and link a defect to the test.
• Added defects to favorites as public/private in Quality Center.
• Imported test cases from excel/word to Quality Center.

Confidential,CA Jan’08-June‘09
Role: QA Analyst
Responsibilities:

This project was based on SFA (sales force automation) where we work on different campaign:
1. Email campaign (where promotional emails are sent to customers)
2. Call centre campaign (where call centre agents call given list of customer)

• Involved in writing business requirements for business process and uploading them into Quality Center requirement tab.
• Build and manage the overall test process, according to the AGILE methodology.
• Managed & scheduled all Manual and Automation scripts from HP Quality Center using the Test Plan, Test Lab and Defects module.
• Implemented the testing life cycle in Quality Center.
• Designed and developed Test Plan and Test Cases using functional requirements and Specification documents.
• Participated in Formal Reviews and walkthrough for preparing test cases.
• Designed and developed Keyboard Driven Automation Frame work.
• Design and develop reusable components, actions and Functions as a part of Keyboard Driven framework.
• Involved in converting manual test cases into automated scripts using HP Quick Test Pro (QTP).
• Involved in Creating, executing, and enhancing the VB scripts using QTP for each individual functionality & Regression testing of the application.
• Involved in Programming with VBScript to write reusable functions, and Setting up the startup files for the loading the libraries and configuration in QTP.
• Executed scripts with different sets of data using Data Driven Wizard in QTP.
• Parameterize property values for objects and checkpoints in QTP.
• Enhanced the script using Synchronization Points in QTP.
• Back End Database verification manually and using QTP to automatically verify Database with the values entered during automated testing by inserting Runtime Record Database Checkpoints.

Confidential,India Jun’06-Dec‘07
Role: BA/QA Analyst
Responsibilities

• Business Analyst for business enterprise systems supporting business solutions for sales force automation.
• Ensure that documentation for assigned projects is complete, accurate, easy to comprehend, and in compliance with current IT Unified Process documentation standards.
• Involved in the analysis of various test plans and test scripts.
• Support analysis for developing test cases and user documentation, application testing, and user acceptance testing.
• Resolved Issues with the developers to fixing the problems.
• Worked closely with developers and the Business team to fully understand the scope and functionality of the proposed system & functional requirements. Participated in Analysis reviews and requirements walkthroughs, test case review meetings.
• Analyzed environmental requirements based on business and technical specifications.
• Interacted with business analysts and developers regarding application requirements and enhancements.
• Communicated with developers to track the Defects.
• Performed regression testing to ensure the best quality of the source code.
• Formulated the traceability matrix to map Business requirement with Test plans.
• Reports were been created on a daily basis to submit them to Project Management
• Detected Defects, Communicated to the developers using Bug Reporting Tool and Tracking the Defects using quality center
• Performed manual testing on new requirements.
• Re-developed existing test plan to ensure quality of the application..
• Supported development team with providing requirement clarification and testing data for their unit tests.
• Executed test cases in various builds for different cycles.
• Tested this web application along with GUI for various user roles and authorization.
• Logged defects under Defects Tab and interacted with the developers to resolve technical, setup and configuration issues.