QA Tester / Business System Analyst

Professional Summary:

• Over 7 years of Business Analyst and Quality Assurance Testing experience in various domains like Utility provider, Banking, Health Care, LIFE and Disability Insurance, Federal and Government with Project Management, Information Technology, and Technical Writing experience
• Progressive working experience as Functional tester, writing and executing test plans and test cases in highly structured development environments.
• Expertise in performing Web based testing, Black box, White Box, System, Functional, Unit, Integration, Performance, Security, Regression, Ad-hoc, End to End, (UAT) Acceptance Testing and bug tracking system on both Windows and UNIX environments.
• Experienced in working with end users and QA team for developing Use cases, Test cases and Test plans using web based transactional business applications.
• Progressive experience in all phases of the iterative Software Development Life Cycle (SDLC) and Testing Life Cycle.
• Proficient in using UML to create Class diagrams, Activity diagrams, Sequence diagrams, and Use case diagrams.
• Expert working with Test Director, Quality Centre and QTP to create test cases and track defects.
• Skilled in using MS office applications for day to day activity, MS Visio for drawing flow diagrams and MS Project for prioritizing and managing individual tasks.
• Expert in preparing Test Strategy Document, Determining testable requirements from business requirement.
• Expert in Software Validation using automation tools, developing Test Plans and Test Cases.
• Represent QA in all phases of product development including requirement, design, construction, testing, implementation, code reviews and support
• In-depth knowledge of Rational Unified Process (RUP) and Business Process Re-engineering.
• Experienced in preparing and documenting the User Acceptance Test (UAT) plan and obtaining the necessary signoffs from the concerned business units.
• Demonstrated leadership skills to resolve issues, drive projects, and meet deadlines.
• Highly initiative, self-motivated and dependable with excellent communication, analytical and presentation skills. Ability to learn quickly new technologies and to work under minimal supervision.

Education Qualifications:

• MBA - Finance
• Post Graduate Diploma in Information Technology
• Bachelors of Commerce

Certification:

• Certification in Project Management (USIG-PMO), Mass Mutual Financial Group.
• Oracle Certified Professional , PL/SQL, ORACLE

Skill Sets: MS Office Suite (Access, PowerPoint, Project, Visio, Excel, FrontPage and Outlook), Rational Requisite Pro, Rational Rose, Rational Test Manager, Rational Clear Case, Clear Quest, Win XP, Win 2003, Win NT 4 UNIX, SQL Server 2000/7.0/6.5, PL/SQL, Oracle 10g/9i, VB Script, DB2, XML, HTML, Win Runner, Load Runner, Test Director, Mercury/HP Quality Centre, Quick Test Professional, FieldNet, FileNet.

Testing Methodologies: Black Box, White Box, Performance Testing, System testing, Regression testing, Doors Testing, Integration, End-to-End testing, Modeling Method, Agile Methodologies, Waterfalls.

Projects Summary:

Client: Confidential, MD July 09' - Present Role: Senior Computer System Analyst Industry: Federal/Government Lockheed Martin is a global security company and is principally engaged in the research, design, development, manufacture, integration and sustainment of advanced technology systems, products and services. Lockheed Martin is the largest provider of IT services, systems integration, and training to the U.S. Government. The scope of SSNAP Project (Social Security Number Application Process) is to move SSA, off the current legacy mainframe system onto a Java, Web-based system. Hardware/Software: MS Office, MS Visio, Quick Test Professional, HP Quality Center, Test Director, J2EE, Java, Cobol, SQL server, DB2, P8, FileNet, FieldNet, SPUFI, QMF, IDM

Responsibility:

• Develop Use cases, tags and trace requirements.
• Develop test cases; track between requirements and test cases; and verify the tests using Requisite Pro, Quality Center (Test Director), QTP.
• Responsible for creating and executing test scripts for SSNAP MI Application in QTP for huge Social Security database.
• Interact with end users and QA team for developing Use cases, Test cases and Test plans.
• Analyze COBOL code, DB2 queries, execute and test SQL commands to access and retrieve data using SPUFI and QMF.
• Provided Training /support to the Agency Employees of Social Security Department.
• Involved in Quality Control process and worked with QC manager to prepare monthly QC reports.
• Used Test Director to execute the test plan, track execution against the plan during testing and manage defects from inception to resolution.
• Conducted internal and external specification reviews for functionality
• Provide user training and articulate any modifications being made to SSNAP legacy system to SSA customers

Client: Confidential, CT Dec '07 - June '09 Role: Lead QA Tester/Business System Analyst Industry: Insurance MassMutual is dealing in life insurance, annuities, disability income insurance, long term care insurance, retirement planning products, income management and other products and services. The scope of the project is to move from paper based processing environment to electronic image and processing environment in the life and Disability insurance industry. Performed multiple roles in STP project and successfully implemented various sub-projects of STP such as FEI, e-Policy, Dual Synch, FieldNet., Reports. Hardware/Software: MS Office, MS Visio, Quick Test Professional, Test Director , HP/ Mercury Quality Center, Winrunner, Loadrunner ,PL/SQL, Perl, Unix, J2EE, Java, Cobol, SQL server, DB2, P8, FileNet, FieldNet, AWD, Cognos, LDAP, IDM

Responsibilities: As a Business Analyst in the Metrics and Reporting project, responsibilities included:

• Interacted with stake holders to finalize the Business requirements document, performed the requirement analysis and documented the same.
• Conducted internal and external specification reviews for functionality
• Developed Use Cases and work flow diagrams and Prepared Business Requirements Document
• Assisted in the modernization of the application from a legacy COBOL, DB2 based environment to web front end functionality.
• Built the Mockups for the UI for easy understanding of the application functionality and get sign-off from Business on Scope change documents.
• Conducted internal (Business Users)and external (Vendors)specification reviews to enhance the existing functionality
• Analyzed the requirements and derived functional and non functional requirements.
• Developed test plan specifications to incorporate all design features for new products, enhancements to existing systems due to legal changes or system upgrades

As a Quality Analyst in the Front end Imaging (FEI) project and e-Policy project, responsibilities included:

• Prepared Test plans and Functional Test cases and covered all possible scenarios surrounding the Test plans and executed the test cases in Mercury QC.
• Validated assembly rules of LIFE and DI policies, also reissued and Re-Indexed the policies as per requirement.
• Tested web application in IE, Firefox, Safari simultaneously for field user application.
• Provided Functional suggestions where possible in improving the Test cases and Automation.
• Involved in Black box testing, System Testing, Back end/Database testing, Installation, Data Driven Testing for policy issuing system.
• Involved in Model Office testing and T1 Line testing to measure network bandwidth load.
• Involved in Quality Control (QC) process and worked with QC manager to prepare monthly and quarterly QC reports.
• Used Test Director to execute the test plan, track execution against the plan during testing and manage defects from inception to resolution.
• Performed End-to-End system testing and reported defects in Quality Center/Test director.
• Involved in system testing manually as well as executed QTP scripts for Smoke and Regression Test.
• Performed regression testing on various testing cycle of FEI and e-Policy.
• Performed Compatibility Testing to check whether the application can perform consistently across different platform.
• Participated in defect triage meetings with Product Managers and developers.

Client: Confidential, NY Apr '06 - Nov '07 Role: Quality Assurance Analyst Industry: Utility Con Edison is involved in utility business in New York City. It is the biggest Electricity provider in Manhattan, Queens, Bronx, Brooklyn and Westchester. Con Edison also provides Gas in some of these areas. The Project was involved to design system for all Gas and Electricity contractors to check their request status as well as home office user to priorities applications. System updates status of application based on Progress of work. Hardware/Software: MS Office, MS Visio, Quick Test Professional, Rational Requisite Pro, Mercury Quality Center, J2EE, Java, Cobol, SQL server, DB2, Shell

Responsibilities:

• Gathered requirements by conducting interviews and participating in Net Meetings.
• Analyzed and Documented Functional Requirements (DFR) and Software Requirements Specifications (SRS) based on the requirements gathered from the business users.
• Prepared Architecture Diagrams and Design documents using MS Visio.
• Managed requests for changes to the specifications and kept all the stakeholders informed about the modifications.
• Developed Test plans, Functional Test cases and executed the test cases in Mercury QC.
• Involved in system testing manually as well as using Quick Test Professional.
• Worked with technical team to define test data needed for Unit testing and System testing.
• Attended the meetings with Vendors, business users, managers and developers. Involved in writing meeting minutes for each meeting.
• Worked closely with Users, Developers and Administrators to resolve ongoing Production Problems by reviewing and coordinating application coding and design changes made to production systems.
• Involved in developing project plans and managed scope of the project.
• Experienced in executing and analyzing the various queries and also in creating QC reports depending on the user.

Client: Confidential, PA Apr '05 - Mar'06 Role: Quality Assurance Analyst Industry: Health Care Celtic Healthcare, Inc. is a leading multi-state, full-continuum home healthcare services provider. Celtic Health care group is a committed organization to serve its registered members/patients with many services. The scope of the project was to build Medical Site which provides Search utility to all the registered patients to view and select Physicians and fix an appointment with Physician to their nearest Location and by physician's name. Hardware/Software: RUP, Rational Rose, Rational Requisite Pro, UML, Use Cases Design, Quick Test Professional, Mercury Quality Center MS Office, MS Visio, MS Project, Rational Test Manager, Rational Soda, HTML, Java, SQL Server 2000, Windows 2000/XP, Rational Unified Process.

Responsibilities:

• Created use cases for various scenarios and developed test strategy documents.
• Created the work flow diagrams using Microsoft Visio for various processes.
• Prepared Test plans, Functional Test cases and executed the test cases in Mercury QC.
• Participated in creation of web based test automation management tool designed to store test data, run automated tests and report results using the QTP automation object model
• Involved in functionality, database and error testing of the E-bill application.
• Involved in the black-box testing of the Healthcare application and identified the different test cases for regression testing.
• Tested the aspect of adding additional features to the customer's account based on the account specifications.
• Identified and documented all the possible defects in application functionality using Test Director.
• Acted as a liaison between the end users and the software development team.

Client: Confidential, Ahmadabad, INDIA Jan '03 - Mar '05 Sales Tax Department, Government of Gujarat, INDIA Role: Quality Assurance Analyst Industry: Government Sales Tax is department of Gujarat government that collects taxes on sales of goods in Gujarat state, India. The project was involved to develop an application to centralize the data. It was programmed in Visual Basic to retrieve the data from branch offices and centralize the data. By implementation of the project, department was able to issue unique id number for all businesses. Hardware/Software: Oracle 8i ,visual basic6.0 , MS Project, MS Visio, MS Office, SQL server, Oracle, J2EE, Servlets, Java Server Pages, HTML, JavaScript, Windows NT, Mercury Quality Centre, QTP.

Responsibilities:

• Involved in software testing process and prepared high level test strategy document.
• Provided Training and Logistic support to the Employees of sales tax department.
• Identified activities to be performed under different builds and prioritized them.
• Interacted closely with business users to gather requirements.
• Developed the test plans and test cases based on the functional requirements.
• Worked with technical team to define test data needed for Unit testing and System testing.
• Attended the meetings with Vendors, business users, managers and developers. Involved in writing meeting minutes for each meeting.
• Prepared test plans, test cases for functional and UI Testing and executed the same in QC.
• Managed, Documented and Controlled all the test cases, test scripts and test results using QC.
• Conducted testing using QTP and executed different types of tests.
• Identified the software defects, prepared Defects Tracking Report and conveyed them to the Development team
• Generated defects tracking report in QC and reviewed the open defects with the developers/vendors.
• Performed functional, Integration, and System testing.
• Worked closely with users and program developers to ensure that the application development met the user expectations.
• Interacted with developers to resolve issues and investigated the bugs in the application.

Client: Confidential, Ahmadabad, INDIA Jan '02 - Dec '02 Role: Business System Analyst/Programmer Industry: Banking Bank of Baroda is one of the fastest growing national bank serving high-end customers and businesses in India. The application was an enhancement of the existing bank portal and was developed using Oracle. Bank introduced new promotionalcredit card loan offering, loan monitoring, and credit check tool. The project was also involved in back office supporting. The project allowed users to have a secure, user friendly, and performance-oriented web solution Hardware/Software: MS Office, Visio, MS Project, RUP, Test Director, HTML, Java, SQL Server 2000, WIN2000/XP.

Responsibilities:

• Analyzed and designed process maps for commercial banking services such as; checking, saving, lending, investing and wholesale banking.
• Adept at preparing business requirements documents (BRD), defining project plans, and delivering project/status reports.
• Followed UML based methods using MS Visio to create Use Case diagrams, Activity diagrams, Sequence diagrams and ER diagrams
• Developed strategies with Quality Assurance group to implement Test Cases in Mercury Test Director for stress testing and UAT (User Acceptance Testing).
• Assisted the QA team in prioritizing the software modules to be tested. Worked with the QA team in identifying test cases for automated testing using QTP.
• Developed the test plan and the test script with Quality Assurance (QA) team and performed Integration Testing
• Coordinated activities between IT and business to plan and deliver technology projects on schedule.
• Facilitated meetings and presentations with clients, management team and IT acting as a liaison and translator of information between the technical / business environments to help develop a robust technical architecture.

Note: Obtained a Public Trust- U.S. Government Security Clearance.