Objective:
To obtain a position designing, developing, supporting and testing computer hardware/software systems.

Operating Systems: UNIX, SQL Server, MVS, MS WinNT, MS Windows 95, 98, 2000, XP, OS/2, DOS
Hardware: PC, IBM 3090, MVS Operating System/JES2, Intel Pentium based PC
Languages: COBOL, COBOL II, JCL, Oracle, SQL, Easytrieve Plus, SAS, MS Access 2000, IDMS, AbInitio, CICS, DB2, File Aid, Quikjob, Spufi, QMF, Query Analyzer
Developmental Tools: TSO/ISPF, Roscoe, SDF, SDSF, IOF, SAR, Endeavor, HR Portal, Test Director, Expediter, ChangeMan, APS, VSAM, FTP, ChangeManager, Idcams, Infopac, CA1, CA7, NDM, TCP/IP, Lotus Notes, Visio Flowcharting, CIS, Cisco DSL, BizTalk Server, Time & Expense, Mercury Quality Center, Rational ClearQuest
Microsoft Skills: Quick Test Pro (QTP), VB Script, MS Word, MS Excel, MS PowerPoint, MS Project, MS Mail, MS Outlook, MS SQL Server, MS Office Communicator

Work Experience:

Confidential, Winston-Salem May 07 to Present

Quality Assurance Analyst Senior

• COBOL and JCL Mainframe testing validating the work of developers.
• Utilized HP Quality Center 10 for test case management and defect tracking, Rational Clear Quest for defect tracking, TSO/ISPF, and File Aid and File Aid DB2 to validate files and tables.
• Knowledge base of HP automation testing tools including Quick Test Pro (QTP) and VBScript.
• Execute Web-base system regression testing to detect and document errors in a timely manner.
• Perform requirement analysis, test planning and test case peer reviews to ensure requirements are met.
• Interact with developers to reproduce defects in test and the production environment.
• Create and execute SQL queries.
• Identifying and resolving data issues in SQL database.
• Testing Web-base applications frontend data with data in SQL database.

Confidential, Winston-Salem July 05 to Dec 06

Analyst

• Performed Web-base system programming using SQL and MS Access.
• Provided technical support to meet client’s requirements on a regular basis.
• Evaluated, update and implement several applications through the development life cycle.
• Utilized project management skills to ensure QA documentation was developed /maintained.
• Coordinated with development team to identify software limitations and requirements gathering.
• Developed test procedures and analyze data for unit testing, cycle testing, system integration testing, manual testing, regression testing and production support to ensure it met clients and user’s specifications.
• Created reports for clients through Report Gallery using SQL.
• Mapped data using BizTalk tool.

Teacher’s Assistant Oct 04 to Jul 05
Confidential, Winston-Salem, NC

• Taught strategies for improving math development skills to at-risk 7th and 8th grade students, created and implemented lesson plans; managed classroom; handled discipline issues; various other duties as required.

Confidential,Tobaccoville, NC June 04 to Oct 04
Help Desk Analyst/Consultant

• Managed customer relations, troubleshooting hardware, software, network, various printers, dialup, cable modems, secure Id, VPN, Cisco DSL and other peripheral devices.
• Provided technical support for IBM ThinkPad’s, LAN/WAN and IBM mainframe.
• Received computer assistant request calls.
• Documented calls using a proprietary software product (CIS).
• Researched, analyzed and resolved technical issues related to hardware and software problems for end-users.

Confidential,Winston-Salem, NC June 00 to Jul 03
Admin Support / Programmer Analyst III

• Loaded test data into Oracle database and Unix environment to Compas system for reporting purposes.
• Developed queries using SQL querying tools and Unix commands.
• Developed moderate to complex Batch mainframe applications using COBOL, JCL and VSAM files.
• Performed requirements definition and analysis for simple to moderate projects.
• Provided 24/ 7 on-call support within rotation.
• Analyzed data, evaluated, updated, implemented and scheduled applications.
• Developed test procedures and analyzed data for unit testing, cycle testing, system integration testing, manual testing, regression testing and production support to ensure it met clients and user’s specification.
• Participated in new financial integration for existing applications during bank merger.

Confidential,Charlotte, NC Jan 99 to Mar 00
Programmer Analyst

• Developed programs and performed system maintenance using Batch COBOL, JCL, VSAM and IDMS database for conversion project to convert vast applications from the Mainframe to the Unix Environment.
• Developed test procedures and analyzed data for unit testing, cycle testing, system integration testing, manual testing, regression testing and production support to ensure it met clients and user’s specification.
• Provided technical support for vast applications in production on a rotation basis.

First Union, Charlotte, NC Jan 98 to Jan 99
System Engineer

• Developed Unix and AbInitio code to load and condition the data into the Data Warehouse to be abstracted by various departments.
• Develop moderate to complex mainframe applications using Batch Cobol, JCL and VSAM files.
• Analyzed data, application’s and programs for vast applications while working on conversion projects.
• Created and executed test plans, verified data results and implemented changes into production. Supported vast applications in production on a rotation basis.

Confidential,Charlotte, NC June 94 to Jan 98
System Engineer

• Supported a Service Quality (ServQual) application that interfaced with loans and deposits systems.
• Learned and develop SAS programming skills to facilitate application.
• Participated in Disaster Recovery Exercise and developed ABARS Utility for backing up critical datasets.
• Developed, tested and debugged programs for on-line transactions.
• Prepared test scripts, analyzed data and documented test results, created adhoc reports using Quikjob on VSAM files and Spufi on DB2 tables.
• Developed test procedures and analyzed data for unit testing, cycle testing, system integration testing, manual testing, regression testing and production support to ensure it met clients and user’s specification.
• Supported vast applications in production on a rotation basis to meet client’s requirements.

Bachelor of Science in Computer Science