SUMMARY

• 13 Years of varied experience in IT with 8+ years in QA testing with extensive Client-Server, Java, Web based, Siebel and Stand alone applications in Telecom, Restaurant, Retail, Health careand Banking domains.
• Expert in designing/execution of Test Scenarios, Test Scripts and Test Cases using Test/Defect Management tools e.g. Quality Center (Test Director), Clear Quest, Clear Case, SmarteQM, Bugzilla and JIRA.
• Well Versed with Black Box, Functional, System, Integration, Regression, Ad-hoc, Backend and User Acceptance Testing (UAT).
• Proficient in creating Business Process Testing (BPT) components inQuality Center to reduce the testing cycle time and increase test coverage for testing.
• Worked in UNIX OS as well as knowledge of Shell Scripting.
• Proficient in writing SQL queries to perform back-end testing. Strong knowledge of RDBMS concepts e.g. DDL, DML, DCL, SQL and experience with XML technologies.
• Knowledge of Web Services testing using the HP-Service Test & SOAP UI.
• Well versed in Software Development Life Cycle (SDLC) like Waterfall and AGILE/SCRUM.
• Strong communication and interpersonal skills with ability to work in a team as well as individually.

EDUCATION

• Bachelor of Engineering in Electrical and Electronics Engineering, Gulbarga University, India.

TECHNOLOGY PROFILE

Bug Reporting:Quality Center (Test Director), Rational Clear Quest, Bugzilla, Jira, Mantis.

Configuration Management:Rational Clear Case, Visual Source Safe (VSS).

Operating Systems:MS-DOS, HP-UNIX, Windows NT/2000/XP.

Languages:C/C++, PL/SQL, Java, HTML, XML, PERL, VBScript, Shell Scripting.

Databases :Oracle, SQL Server, DB2, MS Access.

Mainframes AS/400 :IBM 3090, OS/390, COBOL, DB2, CICS, MVS, JCL, VSAM, TSO/ISPF.

PROFESSIONAL EXPERIENCE

Confidential, Texas, USA (Test Lead) Apr’11 – Present
Confidential–Pharmacy Benefit Manager (PBM) that administer drug benefit program for employers, government agencies and health insurance carriers. PBM acts as a middleman between drug manufacturers, retail pharmacies and health plans. Submitted Med D/Non Med D claims for Patient and Pharmacies. Extracted and transferred a set of data files containing the claims and Health Care information for Members and Providers.

• Reviewing the BRFR and preparing the Test Plan.
• Creating the test data and test cases for execution of test scenarios in AS/400 environment.
• Planning and executing test cases using Quality Center 10.0.
• Following up on defects with development and business to make sure they are addressed priority wise.
• Identifying priorities of the deliverables consulting with the client and estimating efforts and schedules.
• Conducting daily meeting with stakeholders to address the issues and challenges and sending the detailed status report to them.

Confidential, San Antonio, Texas, USA (Test Lead) Dec’10 – Mar’ 11

• Testing POS (Point of Sales), BOS (Back Office System) and KDS (Kitchen Display System) for units.
• Involved in planning and execution of Test Cases for POS, BOS and KDS systems in Quality center 10.0 using control data.
• Following up on defects with development and Xpient teams to make sure they are addressed priority wise.
• Involved in analyzing and testing of day to day production issues.
• Installing the builds in BOS and POS registers.
• Working with other teams (Development, Xpient) and Subject Matter Experts (SMEs) to identify & coordinate test effort for functional/end-to-end, UAT & regression scenarios.
• Conducting daily meeting with stakeholders to address the issues and challenges and sending the detailed status report to them.

Confidential, Bentonville, Arkansas, USA (Test Lead/Onsite Coordinator) Jul’10 – Nov’10

• Install the “Core” SumTotal LMS system inside the Confidential firewall and migrate the current SumTotal hosted system with population (includes 135,000 management and hourly associates).
• Prepared the Test Plan for the GLMS (Global Learning Management System) project.
• Helped offshore team in preparing and execution of test cases based on Functional and Business Requirements documents as well as prepared the RTM (Requirements Traceability Matrix).
• Designing and execution of Test Cases and Logging and tracking defects using Quality center 10.0.
• Sending consolidated daily/weekly defect report to all stakeholders.

Confidential, Atlanta, USA (Senior QA Analyst) Aug’09 – Jul’10
Ovation application focuses on meeting needs of healthcare organizations by improving patient flow, increasing access capabilities, shortening wait times and improving patient outcomes. This project has ability to capture and distribute medical necessity, eligibility, and authorization information across the clinical and financial spectrum to help reduce claim errors and denials.

• Analyzing functional requirements & creating Business Process Testing (BPT) components in Quality Center.
• Designing and execution of Business Components and Logging and tracking defects using Quality center.
• Analyzing the impact of new Change Requests (CR) and Enhancement Requests (ER).
• Working with other teams and Subject Matter Experts (SMEs) to identify & coordinate test effort for functional/end-to-end, UAT & regression scenarios.
• Using Star Team revision control tool for maintaining the documents.
• Sending consolidated daily/weekly defect report to all stakeholders.
• Proficient in healthcare EDI X12 system and electronic claim transaction technology and knowledge of HIPAA standards for 4010 and 5010.

Confidential, IL, USA (Test Lead) Jan’08 - Jul’09
Confidential is the leading home appliance retailer as well as leader in tools, lawn and garden, home electronics etc. With sears ecommerce website customers can do retail items shopping online.

• Reviewing the FSD and BRD and creating the test scenarios and test cases.
• Involved in Designing/Execution of System, Integration, Regression, Smoke, Ad-hoc and UAT testing.
• Testing scenarios on different web browsers e.g. IE, Mozilla Firefox, Google Chrome and Safari.
• Addressing the risks and issues and discussing with dev team/client how to mitigate them.
• Following up on defects with development team daily to make sure they are addressed priority wise.
• Communicating status of testing and other issues/concerns to all stakeholders.
• Deployment support of all websites with extensive involvement in testing activities.

Confidential, AT&T Wireless, WA, USA (Test Engineer) Feb’07 - Nov’07
Collection system that receives customer information and had ability to treat collections customers by sending letters, e-mails, SMS messages, and referring accounts to outside collection agency for processing.

• Responsible for analyzing requirements, conduct review session with stakeholders (Business, Analysts, Development, and Architect) and maintain traceability till test scripts are ready.
• Executed test plans and test scripts using Quality Center.
• Involved in testing of CRs (Change Request) and MRs (Maintenance Request).
• Prepare XML based service orders based on requirement (connect, disconnect, change, and recap).
• Find the delinquent accounts through SQL queries using TOAD.
• Ran batch commands using UNIX to update the results for the delinquent accounts.
• Logged defects in Clear Quest and followed up with dev team to resolve bug fixes, and retested them.

Confidential, AT&T Wireless, WA, USA (Test Lead) Jan’ 06 – Feb’ 07
Point of Sale (POS) system used in Call centers by Reps for managing customer calls and campaigns, entering customer orders, checking customer credit and/or activating services.

• Designed test scenarios and strategies, conducted testing and provided result for internal point of sale web application using Test Director/Quality Center. This application was used by more than 33,000 users in 69 different call centers.
• Mentored six Production Support and four IST team members for use & flow of the POS applications.
• Worked directly with development and business teams to enhance the functionality of the POS application allowed flexible sales flows by combining product catalogs, call tracking, campaign, and fraud management capabilities.
• Functional testing that included verification of data integrity between application front end, different billing systems, and inventory fulfillment systems.
• Actively participated in discussing System requirements, functional reviews, and test design reviews.
• Regression test plans through all releases as well as responsible for Ad-hoc, and UI testing.

Confidential, AT&T Wireless, WA, USA (Team Lead) Oct ’05 - Dec’05
Confidential brought all contract information into one base system to track all needed contract details.

• Analyzed the requirements and prepared High Level Scenarios and Test Sets/Scripts in Quality Center.
• Involved extensively in Test Plan preparation, System, Integration, UAT and Red Hat Testing.
• Involved in regression testing after each modification and enhancements.
• Used Rational Clear Quest for defect tracking and solving and Clear Case tool for revision control.
• Addressing the risks and issues and mitigating them.

Confidential, WA, USA (Onsite Coordinator) Jul’04 - Sep’05
Confidential to bill its wireless customers. OCS a web based online application by which customers can view their invoices, view their unbilled usage and set up payment methods.

• Distributed/managed work in Onsite/Offshore model and provided extensive trainings to onsite/offshore teams and had communication with external interface teams about integration testing.
• Co-ordinate/managed Test Plan preparation, System, Integration and UAT testing using Quality Center.
• Used Rational Clear Quest for defect tracking and reporting and Clear Case tool for revision control.
• Involved in deployment testing activities while new release is being loaded into production.

Confidential, AT&T Wireless Services, WA, USA (Team Member) Sep’02 - Jun’04
Analyzed root cause of defects and recommended proper solution in order to avoid these defects in future.

• Performed Root Cause Analysis of fall out orders in Remedy and resolved them based on priority.
• Trouble ticket resolution of both System Generated and Rep generated tickets.
• Tracking the status of tickets and preparing daily, weekly and Monthly reports.

TRAININGS

• Six months Diploma in Advance Computing (DAC) from C-DAC, Delhi (Centre for Development of Advanced Computing), India in 1997.
• Three months Mainframe Training from Complete Business Solutions Inc (CBSI), India in 1997.