SUMMARY OF QUALIFICATIONS:

• Strong interpersonal skills, client service, liaison and follow- through skills;
• Accurate, organized, aware of important meeting deadlines and maintaining work-flow;
• Multi- lingual: Portuguese, English and Spanish;
• Self- motivated; able to prioritize responsibilities to achieve immediate and long- term goals;
• Adapt easily to new concepts and responsibilities;
• Team player;
• Positive attitude, proactive and flexible with changes in production;
• Ability to effectively present information in one-on-one and small group situations to costumers, clients and other employees of the organization.
• Flexible, open minded and able to solve complex issues while maintaining open communications and a cooperative work environment;
• Profound ability to work effectively either alone or as part of a team
• Excellent attention to detail

PROFESSIONAL EXPERIENCE:

Confidential, NH 2012 to present
Pastry decorator
Customer service representative

Confidential, Insight Londonderry, NH 2008 to 2012
Thermal Optical Group Leader
Thermal Optical Rework Group Leader

• Act as a Supervisor when needed, prioritizing and coordinating office work flow;
• Assist workers at different workstations;
• Experience as assembler/ technician;
• Prioritize the daily and weekly production with supervisor, work efficiently with the Group and other Cell Leader; capable of training and supporting the Cell Team members;
• Analyses and resolves work problems, or assists workers in solving work problems;
• Review work components and follow written procedures;
• Set- up work center and assure all components are available to operators;
• Understands blue prints;
• Fill out worksheets completely and review their accuracy;
• Responsible for training employees, directing work in process inspections, assembly data reporting and posting labor into database/ Excel;
• Review all equipments setups at the beginning of each shift or beginning of a new job;
• Documents nonconformance reports and explains them in the material nonconformance meetings. Works with MRB process systems and fill in data;
• Leadership experience with manufacturing planning/ scheduling and operations;
• Ability to deal with problems involving a few concrete variables in standardizes situations;
• Collects all data that is needed and assures the numbers and data are correct prior Government sell- offs;
• Puts forth the effort required to meet commitments in a timely manner;
• Makes the most efficient use of time to accomplish tasks on a priority basis, meeting deadlines;
• Responsible for daily submission of routers to the operators;
• Experience using Costpoint and all MS Office applications including, Word, Excel, PowerPoint, and Outlook
• Participate in quarterly physical inventories and cycle counts

Confidential, Hudson, NH 2007 to 2008
Quality Assurance Technician
Income Inspector
In-Process Inspector
Final Inspector
Clean Room Group Leader/ assembler

• Experience with inspection tools (calipers, micrometers, gages, Micro-Vu) and complex mechanical drawings. Responsible for Incoming, In- process and Final inspections;
• Inspection of mechanical and electronic components to ensure items meet specifications outlined on drawings;
• Perform visual inspection per internal or customers quality standards;
• Analyze test results to ensure functionality and consults with Engineers to resolve problems;
• Clean room and instruments assembler, repair and troubleshoot.\

Confidential, Hudson, NH 2005 to 2007
Production Instruments Assistant
Clean Room Group Leader
Quality Assurance Technician-Molding Department

• Act as a Supervisor when needed, prioritizing and coordinating office work flow;
• Assist workers at different workstations;
• Experience as assembler/ technician;
• Prioritize the daily and weekly production with supervisor, work efficiently with the Group and other Cell Leader; capable of training and supporting the Cell Team members;
• Analyses and resolves work problems, or assists workers in solving work problems;
• Review work components and follow written procedures;
• Set- up work center and assure all components are available to operators;
• Moderate skills in soldering;
• Understands blue prints;
• Fill out worksheets completely and review their accuracy
• Experience with inspection tools (calipers, micrometers, gages, Micro-Vu) and complex mechanical drawings. Responsible for Incoming, In- process and Final inspections;
• Inspection of Incoming parts (plastic injected molding);
• Analyze test results to ensure functionality and consults with Engineers to resolve problems;
• Leadership experience with manufacturing planning/ scheduling and operation
• Experience using Syspro and all MS Office applications including, Word, Excel, PowerPoint, and Outlook.

Confidential, Nashua, NH 2003 to 2005
Clerk and Sales Office Representative

• Oversee office in a diversity of projects. Workplace communications in English, Portuguese and Spanish;
• Highly conscientious in the planning, follow- through, and organization of new projects;
• Easily establish rapport and interact with management, staff and clients;
• Answer multi- line telephone courteously and efficiently while simultaneously performing other job responsibilities;
• Answer customers inquiries, problems and complaints quickly and efficiently;
• Handled cash intake, inventory control and light maintenance;
• Meet and greet customers in a polite and professional demeanor;
• Entry data;
• General clerical duties such as typing, filing, scanning, photocopying, binding, faxing and laminating projects;
• Scanning and saving all production paperwork into their respective folders into the share drive and filling the paperwork into the appropriate contract binders;
• Demonstrated ability to process received and outgoing mail manually and electronically
• Experience with all MS Office applications including, Word, Excel, PowerPoint, and Outlook
  Demonstrated ability to operate standard office equipment including telephone systems, typewriters, calculators, copiers;

EDUCATION:

Bachelor's Degree- Industrial Design
Advanced English- Conversation
High School Diploma