Profile: Experienced software and systems lead test engineer

• A highly motivated technical professional with twenty one years of comprehensive experience in telecom, data communication and X-ray industry. My international experience spans six countries by working fourteen years in QA Engineering and seven years in customer support domain.
• Managed QA teams X-Ray, Fixed-mobile networking systems and Enterprise security products. This Include engineering specification development, system integration, test, release and sustaining engineering.
• Improved the time-to-market duration cycle by developing and implementing effective QA plans, procedures, policies and process. Successfully interacted and resolved critical customer issues in short period.
• Performed global customer support activities, customer solution design and deployments. Performed Customer pre-sales demo’s and helped in closing the sales.

EDUCATION

• MS in Telecommunications,Confidential
• Bachelor of Engineering, Electronics & Communications,Confidential

EXPERIENCE
Confidential,MA, USA Senior Lead QA Engineer Jan 2009 – Present

• QA lead on Networked X-Ray threat detection solutions. Successfully implemented on-site (Egypt) ASE Connect solutions with Cisco wireless and mobile equipment at sixteen remote sites and data center.
• Contributed to software test engineering process development, include entry/exit criteria, COCOMO II and defect tracking. Working on changing QA process to align with software development change process from waterfall to agile methodologies.
• Build networking test lab for X-Ray inspection systems with Wireless, LAN, WAN simulators and Test Complete automation tool. Contributing to the system design of network capable capital equipment.
• Lead the ANSI standards compliance testing for Cargo Threat Imaging systems and got the performance award
• Program Management for Radiation Monitoring solution. Spending 25% of my times on Program management responsibilities include implementing CAPA process.

Confidential,Billerica, MA, USA Principal SQA Engineer Sept 2007 – Sept 2008

• QA lead on ATCA based Universal Convergence Security Gateway platform for Fixed-Mobile networks.
• Developing QA processes and procedures include upgrading the bug tracking system, Serena’s Tracker.
• Performed Interoperability tests and simulated Unified convergence networks. The test objective is to secure voice, video and data over wire line and wireless networks.
• Protocol testing, IPSec, IKEv1&v2, Encryption protocols, RADIUS, EAP-AKA, EAP-SIM, Digital Certificates.

Confidential,, MA, USA

Product Concept and Verification Manager

Principal Systems Quality Engineer

Mar 1997 – June 2007

• Managed and lead multi-site QA teams for Firewall/VPN/UTM Unix based platform product development. Successfully completed and delivered Nine IPxxx (IP2250, IP1260, IP560, IP350, IP130) systems testing on-time. Reduced product development life cycle, improved the quality, customer satisfaction.
• Gained experience with Checkpoint NG FW-1 VPN-1, Cisco Routers, PIX Firewall, Sourcefire Snort IDS, Ixia (IxExplorer, IxLoad), Spirent (Landslide, Avalanche) test tools, Free-BSD, Linux OS, System management applications. Performed performance analysis, Interoperability and Load balancing tests.
• Tested and verified network protocols, TCP/IP, IPv6, IPSec, IKEv1&2, RADIUS, BGP, OSPF, VRRP, VLAN, Link-aggregation, Encryption, QoS, SNMP, authentication, Clustering, Multicast, High availability.
• Qualified hardware sub-systems, Gigabit Ethernet, WLAN, X.21, V.35, ISDN, Broadcom VPN Acceleration, PMC and cPCI Interfaces, PCI, PCI Express, Storage devices, NAND and SATA devices.
• Developed QA Project and test plans, process and metrics. Provided feedback on System Design, Product requirements specifications, Engineering functional requirements and Program plans.
• Recommended improvements to the sustaining engineering activities, and helped the organization to have quick response to customer issues and minimized the sustaining costs and improved customer satisfaction.

Confidential,VA, USA Engineer IV Nov 1996 Feb 1997

• Designed and implemented Multi protocol routed networks to Multinational enterprises, Sprint managed router network engineering customers. WAN IP networks over Cisco routers and Frame-relay and ISDN.

Confidential, Chicago, IL, USA Network Analyst Aug 1994- Oct 1996

• Designed and implemented Routed (Cisco 7000, Catalyst 5000) WAN/LAN network for Chicago Tribune’s twenty sites. This greatly improved the WAN/LAN network performance and efficiency in getting the news for Tribune daily and other media channels. Implemented HP Open-view network Management system, and trained internal staff. This helped the help-desk in reporting and responding to the problems quickly.

Confidential,, Canada Consultant 1994

• Provided Novell Netware/LAN upgrade and support consulting services to Unitel Communications.

Confidential,Singapore Support Engineer Sep 1992- Dec 1993

• Provided LAN design, Installations, and Training for the Customers in SE Asia region. Responsible for Sixteen customers, provided effective customer services and increased revenues. Novell Netware.

Confidential,Malaysia Lecturer Apr 1992 – Aug 1992

• Taught Digital Electronics course, theory and Lab classes to Polytechnic students.

Confidential,India Support Engineer Sep 1989- Feb 1992

• Provided customer support services to end users on PC and Peripherals.

CONTINUING EDUCATION, INDUSTRY CERTIFICATIONS, AND ASSOCIATION MEMEBERSHIP

• Harvard Extension School, Cambridge, MA
  • Marketing Management – 2007
  • Business Communications – 2008
• University of Massachusetts, Lowell, MA
  • Technical Writing - 2003
• CCDA, Cisco Certified Design Associate –March 23, 1999
• Nokia Security Administrator, Sept 29, 1999
• Novell Authorized CNE, October 18, 1995
• Member - Enterprise Forum of Cambridge, MIT, Cambridge, MA
• Member – TiE, Boston(Chapter), MA
• Member – NECINA, Boston(Chapter), MA
• IBM Rational Doors Practitioner, v9.3 – Trained (2011)

Work place performance awards

• ASE – 2011
• Chicago Tribune – 1996