Experience Synopsis: Over fourteen years experience as a Business Analyst and Quality Assurance Analyst in the information technology and telecommunication industries. I am highly skilled in working directly with customers and multiple project support teams. My skills include; producing technical documentation and conducting technical presentations, identifying and defining customer requirements, establishing project schedules and priorities, creation and execution of test cases and scripts, and serving as a liaison between internal development teams and external users. Experience includes involvement in all phases of the software development lifecycle from requirements definition through user acceptance testing and deployment. Strengths include strong interpersonal skills, excellent oral and written communication, and the ability to work effectively to see projects through to completion.

Employment History:
August 2010 – October 2010:
Business/QA Anaylyst, Confidential,
Responsibilities included:

• Senior Business Analyst responsible for facilitating change management meetings.
• Used IBM Rational Clearquest using SQL to pull multiple reports, to present to upper management on change management process.
• Prepared meeting agendas and minutes for presentation to the Change Advisory Board Core members.
• Responsible for ensuring all change requests were properly reviewed and were ready to be presented to the Change Advisory Board for voting.
• Facilitated meetings between development and end-users.
• Ensured all change management requests were properly implemented into the production environment.
• Member of the Change Management Core Team Board for the purpose of finding ways to improve the change management process.
• Worked with end-users to ensure correct implementation and use of the IBM Rational Clearquest tool.
• Creation and execution of test cases and test scripts

March 2010 – July 2010:
IT Project Management Senior Business Analyst, Confidential,
Department of Homeland Security (DHS) – Federal Emergency Management Agency (FEMA), Bluemont, VA
Responsibilities included:

• Senior Business Analyst responsible for FEMA’s change management process.
• Developed configuration management plans, milestones, and schedules for projects. Suggested alternative revisions and assisted in implementing new strategies as appropriate.
• Researched, defined, and documented vendor’s change management processes for integration into FEMA’s change management framework using IBM Rational Clearquest.
• Responsible for interpreting configuration management activities and defining the tool set implemented for tracking change management functions.
• Created Microsoft Project (MSP) template to track multiple migration projects within FEMA assuring compatibility with the overall DHS master schedule.
• Developed initial technical guidelines and other documentation of hardware and software standards to facilitate change management and problem tracking.
• Developed and maintained relationships with customers and support personnel through positions on the vendor’s Change Advisory Board (CAB) and DHS’s Infrastructure Change Control Board (ICCB). Ensured changes were appropriately vetted through technical and security reviews prior to implementation into production.
• Established standard operating procedure for vendor initiated change requests.
• Excellent knowledge of Internet, Intranet, Extranet, and client/server architectures.

February 2008-January 2010:
IT Project Management Business Analyst Confidential,Waynesboro, VA
Responsibilities included:

• Lead Business Analyst on the implementation of TSRM (Tivoli Service Request Manager) to replace the Wireline trouble ticketing and inventory systems (ICMS, Granite, and Yoda).
• Collaborated with different business units including; Information Technology, Operating Systems Support, and Marketing to gather business requirements and produced functional requirements for successful implementation of multiple projects for both Wireline and Wireless divisions.
• Responsible for developing, analyzing and maintaining business and functional requirements for software application development projects, which included detailed requirements documentation and process flows that included both LAN and WAN networks.
• Proactively communicated with Developers and Program Manager to ensure required functionality was addressed in developed system.
• Provided quality assurance support through the application testing phase.
• Prepared test plans and scripts related to the software application projects.
• Developed application user manuals and help guides.
• Supported the implementation process from production deployment to application support.
• Decomposed requirements using a variety of graphical and textual documentation.

September 2004-September 2007:
Quality Assurance Analyst/Production Support Developer, Confidential,Tyson’s Corner, VA
Responsibilities included:

• Promoted to Production Support Developer in 2007, responsible for maintaining all inbound data feeds, which populate the Global Data Repository (GDR), and all outbound data feeds, which create client specific reports using MicroStrategy and Business Objects; resolve production issues by providing in-depth analysis, identifying, and implementing effective solutions; and completing development on custom client work orders
• Used SQL to ensure the quality of data stored in the data bases
• Lead Quality Assurance Analyst on the Citibank Custom Reporting System (CCRS), Citibank Custom Analytical System (CCAS), and the User Administration Module (UAM) MicroStrategy conversion projects
• Implement Quality Assurance processes, which include the creation of Business Control documents such as Test Plans, Requirements Documents, and Test and Evaluation Reports
• Provide accurate test estimates to Project Managers for new projects
• Collaborate with Project Managers and Developers to help define customer requirements
• Develop test schedules using Microsoft Project Planner
• Create, execute, and document test scripts to validate requirements and ensure that quality code is deployed to the production environment
• Analyze identified defects, and provide the development team with accurate information to replicate and resolve issues
• Tracking of defects using IBM Rational Clearquest
• Validate defect fixes prior to deployment to production
• Provide recommendations where quality assurance improvements could be implemented throughout all phases of the Software Development Lifecycle (SDLC).
• Document work progress and any open issues in a weekly status report for senior management.

November 2003-August 2004:
Business/QA Analyst, ENSCO INC:
U.S. Office of Personnel Management, Confidential,Fairfax, VA
Responsibilities included:

• Identified and defined the customer requirements for each phase of the project
• Derived system requirements from customer requirements to create a Requirements Traceability Matrix
• Used DOORS to enter and keep track of all requirements and to produce the Requirements Traceability Matrix
• Developed system integration test scenarios.
• Executed and documented test scenarios to validate requirements
• Documented and provided metrics on all defects found during testing to the project team
• Collaborated with development teams to help resolve defects
• Validated defect fixes prior to deployment to production
• Created User Acceptance Test scenarios and reviewed with the client
• Provided assistance during User Acceptance Test to members of different government agencies
• Delivered presentations and briefings and demonstrated application capabilities to various Government representatives
• Involved in all phases of the software development Iifecycle

January 2002-April 2003:
Systems/QA Analyst, Confidential,NY
Responsibilities include

• Designed, documented, and executed test scenarios from requirements documents and system design documents
• Documented and communicated to project team all defects found during testing
• Validated defect fixes prior to deployment to production
• Lead Systems Analyst on the Accounting modules for the United States and International IBM Companies, this included: Canada, Europe, Asia, and Latin America

November 1996 to November 2001
Systems/QA Analyst/Consultant, Confidential,Endicott NY
Responsibilities included:

• Promoted to Database Configuration Specialist for the International EMEA project in 2000, responsible for setting up and configuring test databases to be used by test analysts during the testing cycles
• Promoted to lead analyst for the International EMEA (European) Project in 1999; met with developers and engineers to set up test schedules, met with project test analysts to assign test cases, held status meetings with project managers to discuss testing progress
• Promoted to lead test analyst within one year of employment; wrote test cases to be used by analysts during test cycles, reviewed test cases after testing was completed by analysts

Education:
Bachelors of Information Technology

Certification: American Society of Professional Education, Soft Ware Testing & Quality Assurance 2007

Applications/Tools:

Operating Systems:

Business Objects

LINUX

DB2

MS-DOS

DOORS 7.0

UNIX

IBM Rational Clearquest

Informatica 9.0.1 / 9.1

Lotus Smart Suite

Lotus Notes

Windows XP

Microsoft Office Suite (Word, PowerPoint, Excel, Access)

Windows 2000

Microsoft Project

Windows 98

Microsoft Visio

Windows 95

MicroStrategy

MKS - Project and Defect Tracking Tool

Windows NT

Quick Test Professional (QTP)

Remedy – Change and Release Management

Languages:

Requisition Catalog - Notes and Web versions

Java

SAP

XML

Synergex PVCS Tracker

PERL

Test Director

SQL

TOAD 7.5

WinRunner