WORK EXPERIENCE

August 2011 – Current 2012 Confidential Cupertino, CA, USA
Quality Assurance Engineer (Contract)

• Review and identify Kindle Fire HD products user interface for conformity to design guidelines, including the design issues in the Internationalization (I18n) and Localization (L10n) of Amazon’s content publishing systems.
• Work with the engineering team, testing in an agile environment of Amazon software and Cloud application products at the user level, both manually and with internal automated tools.
• Develop and maintain automated testing with Python and JavaScript framework for regression testing in each release to cover and expand the smoke and user acceptance test coverage of QA sessions.
• Convert and improve manual test cases into automation to achieve 100% condition coverage for front-end and back-end of device usage simulation using Python.
• As a member of the SCRUM development team, participate and responsible for understanding the domain and the product in detail and coming up with the test strategy and planning.
• Create and review test plans based on product specifications, releases, and feedback.
• Driving the test case sign-off process with the stakeholders, contributing to black box and grey box functional testing, execution and reporting.
• Write unit tests and automate Kindle Fire android tablet devices with Python in an Agile environment to ensure all features are covered and tested prior each build releases.
• Finding, isolate, document, regress, and track bugs through resolution.
• Design and implement test strategies for verifying I18n and L10n quality in Kindle Fire (Android) device projects.
• Conduct meetings with I18n and L10n teams to clarify test strategy and to provide assistance in international specifications including identifying flaws and missing features, and assessing the relative importance of the features; track progress against the schedule, and realign tasks to adapt to external schedule variances.
• Write and automate unit test on the Android and iOS devices by co-ordinate applications and systems test passes on daily or weekly build candidates.
• Track multiple test executions simultaneously and synthesize the results to the development team and management, take initiative to improve product coverage and effectiveness.

March 2007 – June 2011 Confidential Fremont, CA, USA
Product Quality Engineer

• Responsible for development, coordination and maintenance of the electronic products, from printed circuit board prototyping to finished product to full production.
• Review and detail understanding of the customer business functionality needs in software and hardware by preparing the Project plan and user acceptance functional testing process.
• Tested manufacturing product to make sure products and quality meet all related manufacturing regulations.
• Support sourcing and factory engineering for quality control, inspection procedures, and support issues to minimize production down-time. Recommend actions for changes and improvements by conducting spot audits, root-cause analysis, and implementation of remedial actions.
• Monitor the processes of ISO 9001 & 13485 certifications; to develop and implement new quality assurance procedures for ensuring company’s products are in compliance with the ISO quality standard.
• Review in all aspects of manufacturing process including inventory management, quality improvement, safety program, scheduling and maintenance.
• Design, develop and implement a fast performance, consistent, high reliability and ease of use Manufacturing Resources Planning (MRP) database system using Microsoft Access, Visual Basic, and MySQL technologies; The MRP system is a comprehensive and interactive database designed for quotation, bill of material, material and component procurement, job schedule, parts’ inventory levels and lead times, finished product to shipping, and other information relevant to utilize both computerized and manual procedures for ISO compliance of entire manufacturing process.
• Responsible for maintaining the department’s computers and servers (software and hardware) which included troubleshooting network related issues and replacing defective peripherals to effect a more efficient work area.

January 2003 – February 2007 Confidential San Francisco, CA, USA

• Responsible in automating harnesses emulators, and mobile devices for testing compatibility of Adobe FlashLite.
• Reviewed the product features and specification that meeting deadlines and standards of client requirement.
• Developed SilkTest automation test procedures to improve productivity by automating functional and regression tests quickly and easily. Managed the automation tasks by using tools such as TestQuest, Visual Basic, SQL Server, Python, and Perl scripting.
• Enhanced mobile devices and emulators’ automation framework focusing on Android, Symbian Series 60 and Brew devices. Automated the scripting for metrics gathering, analysis and bug reporting on daily build candidates.
• Assisted in creating critical automated SWF and SVG test media to minimize the risk of undetected errors against FlashLite harness by working closely with the developers on the design and specification of FlashLite’s API features.
• Helped performing black-box testing when necessary and responsible for User Acceptance Testing of enhancements, feature changes and bug fixes.
• Wrote easy-to-understand test plans against API features for other engineers to execute testing efficiently.
• Created and maintain test cases and scenarios in an automated test suite, expending the code coverage and shortening the test cycle for the new releases.
• Participated in white-box testing of FlashLite win32 API functions and building tools to make the products more testable, easy to debug, and understandable using Visual C++.
• Prioritized outstanding defects and systems problems, ensuring accuracy and deadlines were met.
• Continually research new mobile devices technologies and incorporate the new knowledge into ongoing quality engineering process by inputting into the team’s wiki knowledgebase.

Localization Quality Engineer - Flash Authoring (Creative Suite team):

• Responsible for ensuring that the localized versions of Flash MX releases meet the level of high quality.
• Created and execute test plans and test cases on all area of the Flash authoring features.
• Accomplished by isolating and reporting linguistic as well as functional bugs inlocalized releases of the Flash Authoring tool and the Flash Player.
• Wrote detailed bug reports, and participated in the bug triage process; verify and regress bugs, and test the Flash localized version with the English and International multiple platforms.
• Assisted to meet project milestones and recommend improvements for better QA coverage and efficiency.
• Liaised with engineering team regarding Internationalization (I18N) and Localization (L10N) functionality issues and in the resolution of localization (multi-byte) quality issues.
• Supported the team members in resolving software/hardware computer-related problems.

February 2002 – November 2002 Confidential Kuala Lumpur, Malaysia
Technical SupportEngineer

• Worked in a team-oriented environment to achieve targets, as part of a team of up to twelve Customer Relationship Executives and Technical Support Consultants and a Team Leader, to provide e-enabled Customer Relationship Management and infrastructure services that enable company to create, grow, and optimize lifetime CRM.
• Sales of Hp products and services.
• Received incoming telephone enquiries, problems or complaints of a technical nature from customers and Hp sales agents relating to a range of specified client products services, with the objective resolving the issue as quickly as possible.
• Advised customers over the phone on all types of enquiries and complaints on Hp products and services.
• Investigated matters pertaining to issues raised by customers and provides solutions.
• Responsible for understanding HP’s product offerings and competitive issues.
• Handled inbound and outbound calls to provide technical and quote and configuration assistance to customers.
• Assisted the floor Tele-agents in resolving computer-related problems under Windows Workstations.
• Resolved Windows 2K and Microsoft outlook as well as some other small network technical problems.
• Resolved Oracle and Siebel database primarily installation and technical issue.

June 1998 – December 2001 Confidential Fremont, CA, USA
Associate Software Engineer

• As a member of the video processing software engineering team, developed BIOS system level components of a primarily software based CCTV real-time video recording and intelligence system.
• Participated in product design meetings, prepared requirements and design specifications, made recommendations and suggest alternative approaches for development project.
• Designed application, wrote code, and completed programming for various electronic products according to specifications using C/ C++, and Awkc programming languages.
• Maintained and upgraded the current software department approaches and standards through interaction with customers, communication with team members and independent research.
• Planned and carried out testing and debugging for the hardware and software applications.
• Identified, analyzed and resolved the software application inadequacies.
• Reviewed technical data to verify product functionally and ensure proper documentation is completed.
• Administered the company’ workstations and LAN network servers.

SKILLS

Operating Systems: Microsoft Windows, Mac OSX, Linux Ubuntu.
Software and Applications: MS Access, Visual Basic, MySQL, Adobe CS, SilkTest, Selenium, Perforce, JIRA, Mantis  Bug tracking system, Eclipse framework.
Programming Languages: C, JavaScript, ActionScript, CSS, XML, HTML5, SQL, and Python.

EDUCATION

Confidential University

• B.Sc., Computer Science
• B.Sc., Applied Mathematics