Quality Assurance Analyst RESUME TX - Hire IT People

Profile of Qualifications

Decision Making
Quality and Productivity
Good Analytical skills
Organized and Detail Oriented
Leadership and Teamwork
Negotiation and Contracting skills
Written and Communication skills
Administrative Support
Cross Training and Problem Solving
Customer Service

Professional background

08/2011 - Confidential,Fort Worth, TX 76155US/Quality Assurance Analyst

In addition to primary role, hold concurrent responsibilities for assuming cross training positions as needed. I performed regulatory detail and control audits accurately, investigative, monitor, research and review different residential loan approval documentation for Chase’s Home lending Department. Department coverage (Retail Financial Services, Mortgage Banking, Default Mortgage Servicing and Production operations).
I review sensitive information and reports for accuracy, completeness, and compliance to meet general policies, guidelines and procedures. I review loans to make sure that are salable for the investors. I provide consensus of findings to problems and work with other departments being audited within the company as appropriate. The feedback identifies problems, significant factors, offering solutions, planning and organizing work, and conveying information.
As Sr. Lead Operational Specialist, I effectively communicate with team members to ensure work is distributed timely and promptly so that departmental goals are met. Recognized for independent work habits and consistently exceeding job requirements. Responsible for effectively and efficiently monitoring department performance, access data from multi platforms, generate ad-hoc and supporting reports. Audit Coverage (Auto Index, Check Processing, Conforming File Review, Credit Control, Critical Mail Sort, Default Correspondence Mail Sort, Doc ID, Ivault Validation for Full File and Thin File, Nis Research , Non-Conforming File Review, Bankruptcy and Foreclosure documents, Note Control, Review of Correspondent Flow File, Wanding Boxes, Wanding Files, COT Clearing and Warehousing Files). Use various PC applications, creating spreadsheets and reviewing financial records/ documentation. Inspect 18 different audits which expand over eight default servicing departments.
I have a good track record of managing day to day initiatives, planning, making decisions supporting continual QA processes and activities. I accomplish tasks by exceeding goal standards on a regular basis, work on special projects and cross train with other departments and co-workers. I received recognition for the best production score in the 1st month of opening a new division and receiving the Spotlight award.

10/2009 - 04/2011 Confidential,TX 76301US/ Child Support Investigative Specialist

I review sensitive records, analyze client’s financial data reports, and check materials documents for completion and accuracy of information. Ensured information is accurately captured in a variety of automated systems. Caseload included the Wichita county area and 8 counties surrounded it. I investigated facts by communicating with client agencies, administrative, various state and local agencies to gather background information.
Assist attorneys with processing, investigating, adjudicating, and asserting claims under various federal, state and local authorities, debt collection, bankruptcy, and petitions for remission in forfeiture cases.
Performing a variety of administrative support functions such as the preparing of supporting reports, ability to interpret documenting results involving child support orders, check reviews and litigation files. Worked directly with attorneys and management to provide strategic thinking, integrate complex information, help decision making and arrive at consensus to improve effectiveness and efficiency of office operations with in the practices, procedures and policies of the federal, state and county rules and regulations.

Education

Masters of Administration 05/2010 - Bachelors of Business

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Quality Assurance Analyst Resume

TX

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