Summary:
QA Consultant with years of IT experience in Quality Assurance Testing Client/Server, middleware and Web based e-Commerce applications. Excellent professional interpersonal skills to independently analyze and design automated as well as manual procedures for the verification, validation and implementation of various complex software.

Professional Experience

Confidential
Sr BA/QA Analyst: September 2009 - Present
Working as a Senior Business/QA Analyst for Met life's Insurance Application. The application is designed for with medical Billing and EMR.

Responsibilities:

• Planning and designing of complex business processes
• Gathering, clarifying, and validating business requirements through regular meeting, discussions and maintaining active relationships with the business (subject matter experts) all through out the requirement phase.
• Making recommendation to improve and support some of the business processes
• Understanding techniques for dealing with requirements changes and their impact on testing and product quality
• Documenting all the discussions in a detailed manner and using the information in creating comprehensive Functional specifications.
• Working in close coordination with the developers to clarify the business process As per the functional specifications

• Assisting the QA team in their testing efforts to be carried out successful through walkthroughs on specific function points.
• Acted as a liaison between IT and business, making is possible in every way that no intricate details are lost during development and testing
• Designing end to end UAT Test cases
• Analyzing and resolving issues encountered during testing and at times executing test cases
• Developing reasonable time estimates for the assigned project and completing assigned tasks in a timely manner with a high level of quality.
• Actively participating in all stages of SDLC life cycle

Environment: Java, SQL, Quality Center, Windows NT, UNIX, Tomcat, Agile Methodology

Confidential
QA Engineer : June 2008 ---- July2009
Working as a senior QA analyst testing a highly complex .NET application, MPM (Media Placement Management) in the department of Marketing. .The application involved distribution of preprint copies nation wide on all the JCP stores.

Over all Responsibilities included:

• Analyzed the Functional specifications documents and was involved in gathering system requirements . Coordinated with the Business as needed
• Created test plans to accomplish required testing. Execute test plans, Report accurate testing status.
• Validated the results by running complex queries in sql server and compared the results
• Worked closely with development to resolve issues
• Tracked Defects and reported the bugs and Email notifications to the developers using the Quality Center.
• Performed smoke Testing, System Testing, Integrated System Testing ,Regression Testing and Functional Testing.
• Performed Positive and Negative testing
• Conducted Peer reviews when defects resurfaced , to determine the root cause
• Involved in writing detail test cases for UAT testing efforts
• Involved in setting up data for the UAT test cases in the pre UAT environment
• Tested all the UAT ( end to end) scenarios in the test environment

Environment: .NET, SQL, Mercury Quality Center, Windows NT, UNIX, CMM Web Services, Scrum methodlogy

Confidential
QA Engineer : February 2006 ---- June 2008

IST Projects:

Worked as an Lead on several projects which involved end to end testing . Project involved creating user account from At & t eCommerce websites s( OPUS, POS1, POS2,PHOENIX) and running the transaction through Compass ,WMS and finally creating a successful user account. The second phase involved making calls and testing billing, Used "Telegence" extensively which is the software dealing with wireless billing. Projects involved both 2G and 3G Technology.

Over all Responsibilities included:

• Review all business, technical requirements and design documentation and translated that information into test plans and test cases.
• Worked in close coordination with the business group/development teams to gather requirements for QA efforts.
• Participating in the execution of test cases and documentation of results,.
• Team lead in developing and implementing test strategy for NARC SUNSET project
• Extensively used Test Director for reporting detailed results and testing status to management.
• Extensively used SQL skills by creating temporary tables, populating tables and
• performing complex queries for data validation and verification
• Extensively used SQL skills needed for data warehouse testing ( projects involved distribution of handset across the nation to customers)
• complex queries for data validation and verification.
• Used Toad and Unix back end to design and implement complex queries to test various functionalities.
• Designed process flow using Microsoft Visio
• Reviewed Jave code at back end to detect bugs to assist the developers
• Initiated calls to developers off shore to resolve issues and discuss defects

CSI Projects:

CSI is the Common Services Interface of Cingular\'s Atlas System - a platform for enabling B2B Partners, CSI is a SOAP Complaint web services Implementation that provides a robust set of services intended to support the management of Cingular's wireless customers by Cingular\'s Business Partners.
Over all Responsibilities included:

• Analyzed the BRDs, SRS and FRS and involved in gathering system requirements
• Supports the delivery of high-quality information systems by leading the effort to plan, execute, and document results of tests of new or revised system capabilities
• Executed testing in a Fully integrated production Like environment
• Tracking Defects and reporting the bugs and Email notifications to the developers using the Jack Track, ClearQuest Tools.
• Validate the XML file Using XML SPY.
• Done Back End testing by validating the Transactions in the UNIX server
• Done regression testing on High level functionality of Previous Releases to ensure new code/Configuration has not adversely impacted code already in the production.
• Participated in preparation of the XSD on each version, Updated the XML file based on the XSD.
• Worked along with Development team and Production team
• Used Quality Center for requirements and test plan.
• Ensure entire end user experience (i.e. Provision, Activation, usage, Billing, Care processes) meets expectations.
• Validated all back end testing on Gui interfaces

Environment: Mercury Quality Center, Jack Track, WIN CVS, WINSCP, Web Logic, Windows NT, UNIX, CMM, JAVA,J2EE, HTML, DHTML, Web Services, XMLSPY,SOAP,XML,WSDL , TOAD, Oracle, Agile Methodology

Confidential
Test Engineer: June 2004 ---- January 2006
Worked as a Test Engineer, for one of the largest Rebate processing company. They set up strategic promotional marketing campaigns, process rebates transactions, and gifts fulfillment.
Tested rebate processing for major clients like (DELL, BellSouth, Amazon, Staples etc.)
Application (Manual Testing)
Designed, developed and executed detail test cases on a GUI based application (Synergy) which is Parago's proprietary software application. The application covered all processes from setting up the campaign, submission entry, customer care, check fulfillment, submission management, Billing and others.

• Gathered Functional requirements . Coordinated with the Business as needed
• Designed use cases used use case diagrams
• Tested all operational aspects of the application. Major test areas included:
• Setting up transaction from clients eCommece web sites
• Processing all files sent from the client and retrieving them in the application appropriately
• Processing each submission and testing the different statuses of the submissions This is done by running SQL queries or Unix scripts
• Processing submissions by invoking the batch process through JMX console until every submission is processed completely and the reward is successfully sent out to the customer.
• The major area of testing involved billing. Each event created separate billing events. These were tested separately
• Tested check runs (standard, urgent and overnight) to create separate checks for customers
• Detail testing on all other web-based application dealing with online rebate entry designed specifically for different clients.
• Assist in post production implementation testing during company maintenance windows

Automation

• Conducted Functionality, Performance and Regression testing during the various phases of the applicationusing Win runner/Quick Test Pro.
• Involved in the decision of moving the automation tool to Quick test pro from winrunner
• Used TSL scriping Language to enhance the testing script.
• Developed and executed the test scripts. Used of C++ programming to enhance the test scripts
• Successfully created test scripts in QTP using VB scripts
• Entered the defects in to the defecting tracking tool in ClearQuest
• Executed Load runner scripts and delivered the load test results

Environment: Oracle 9i, Java, WinRunner(7.6), Java Scripts, VB Scripts, Windows XP,SQL

Confidential
System Test Engineer: April 04 ------June 04
Involved in testing end to end the web based eCommerce application for Trading -Phase 2 (Trade old DVD's and video's for NEW)

• Responsibilities included design of test plan for (Peer Metrics and Inventory accounting modules
• Wrote and executed detail test cases.
• Traced and reported defects to the developers
• Tested Data validity through SQL queries
• Tested formats and data validity on crystal reports.

Environment: Oracle 9.0, Java 2.0, Java Scripts, Unix, TOAD, SQL, Clear case

Confidential
Quality Test Engineer: Dec 03 ----- March 04

Involved in testing end to end the wed based application Next state ( an application involving Mortgage application and Loan procedures) .Responsible for testing modules related with Loan processing & Renewal

Responsibilities:

• Analyzed specifications and test plan for the testing process
• Developed test cases after analyzing the Functional specifications , use case documents and BRD (Business Requirement documents)
• Designed the traceability matrix, for further reference
• Writing test cases to test the Performance of the application manually
• Prepared and executed test cases as per schedule.
• Updated all the defects in Test director.
• Design XML statements to check whether transaction to the server was successfully.
• Design and execute SQL statements to check whether data download successfully
• Used TOAD to run SQL Queries to generate results
• Successful use of web tools (WebServices) to run XML files for back end testing.
• Created and processed loans using Contact management and Laser Pro Management software.

Environment: Oracle9.0, Java 2.0, Java Scripts, Unix, XML, Web services, TOAD

Confidential
Quality Analyst: Sep 03 - Nov 03

Involved in testingweb based (e-commerce) application CBO (Cingular Business Online).
CBO components tested were Order Entry, Catalog Manager, and Order Tracking. Test scenarios included new functionality as well as regression testing for all components. New functionality included support for WLNP process, B2B Indicators, look and feel enhancements, and added user options to the customer facing Website. Regression test cases included look and feel, order flows, content validation, and automated order fulfillment process.

Responsibilities:

• Plan, design and develop test conditions, test scenarios and test cases using Test director
• Participate in the execution of test cases and documentation of results, identifying any variances from expected results and researching the cause of that variance.

• Familiar with Telegence Billing systems. (Created, deleted and updated accounts). Download NPX/NXX Numbers. Able to run Unix scripts through Unix commands and make possible changes. Accessed XML code and made possible changes to run test cases.

Confidential
Systems Analyst Sep.00 - May 02
Involved in installation and testing of the software that took care of the reservation process on all the Motel 6 Property's around the nation. The application took care of the room allocation process. There needed to be close coordination between the central Reservation office and each individual Motel 6 Property during reservation. The application also took care of individual customer transaction and accounts.

Responsibilities:

• Designed test scripts to execute all the test cases for different modules like Accounts, Payments, Deductions, room allocation, cancellations.
• Executed the test scripts on different releases and validated the actual results against the expected results.
• Entered the defects in to the defecting tracking tool in Test director

Environment: AS400,Windows 98, HTML 4.0/5.0, VB Script, Visual InterDev 6.0 ,Oracle 8.0

Skill Set

Metholody : Agile , scrum
Automation Tools : QuickTest pro, Winrunner (7.6)
Environment :MS DOS, Windows, Unix
GUI : Visual Basic, Power Builder, Java
Languages : Java, Javascript, C/C++, Perl, Power Builder, SQL and PL/SQL
Markup Languages : HTML, CGI
RDBMS : MS-Access, Oracle 9.0
Others :Web services, XML, Citrix, Contact Manager, Laser Pro Management, Toad, Dbvisuliser (4.1)

Education

• BS Engineering
• Minor in Computer Science

REFERENCES:
Available on request

WORK AUTHORIZATION:
US Citizen