SUMMARY

• 7+ years of extensive experience in Software Quality Assurance and Testing in various domains.
• Strong understanding of Software Development Life Cycle and Testing Life Cycle.
• Expertise in Functional testing, Unit testing, End to End (E2E) testing, UAT testing, Integration testing, Data Driven Testing, Regression testing, Black box testing, White box testing, GUI testing, Back-end testing in different stage of Software Development Life Cycle (SDLC)
• Expertise in preparing Test Documentation, Test plans, Test Scenarios, defining Test cases, performing Verification and Validation, maintaining test scripts, analyzing bugs, interacting with other Team members, Developers and users to debug the errors.
• Extensive experience in both manual and automated testing.
• Experience with Back-end Database Testing using SQL Queries.
• Excellent understanding of Software Development Life Cycle, Software Testing Life Cycle Methodologies, and Defect Management Life Cycle.
• Developed Test Plans, Test Cases, Test Sets and Test Scripts using HP Quality Center (Test Director).
• Participated in Walkthroughs of Requirement Specifications.
• Strong knowledge in analysis of Defect Severity, Defect Priority, Defect tracking system and Defect Reporting.
• Reviewed the Requirements for testability, conducted walkthroughs with Analysts, Developers and other team members, and meeting with clients whenever needed for better understanding on customer experience
• Experienced in working with business analysts, development, Client groups in analyzing business specifications and in Working with other testers to resolve technical and end-user issues.
• Self-starter and ability to adapt and learn new things (Technologies) Quickly.
• Excellent understanding of documentation in testing environment.
• Good Team player and also have ability to work independently in time sensitive environment.
• Good organizational and communication skills, with the ability to express technical concepts verbally and in written

Technical Skills

Operating Systems Windows NT 4.0/5.0/2000/XP, UNIX
GUI Visual Basic 6.0, Developer 2000
Languages PL/SQL, SQL, C, HTML
RDBMS Oracle 7.x, Oracle 8.0/9i/10g, MS Access 97/2000, Sybase
SQL Server 7/2000/2005/2008
Testing Tools Test Director, Quality Center, SQA
Web Technologies HTML, XML
Reporting Tools Crystal Reports 7.0/8.5/9/10/ Xi, Crystal Enterprise 8/ 9/10, Cognos 6.0, Oracle Reports, MS Access, and MS Excel
ETL Tools Informatica Power Center 6.1.2/5.1.2/1.5/1.7, PL/SQL, DataStage
Others OLAP, VBA, TOAD, AQT, Microsoft IIS,
Microsoft Word, Microsoft Power Point, Microsoft Excel

Work Experience

CLIENT: Confidential, Dallas, TX Jan 11 - Till date
ROLE: QA Analyst

Project Description:
Terrace Retreat has five locations in Dallas area. It has been catering to men and women various services from salon services, spa treatments to advance clinical treatments. The Terrace Retreat has been voted one of the top 200 spas in the nation and has established itself as one of the finest day spas in North Texas.

Responsibilities:

• Prepared test plan, test cases and Test Scenarios manually for the Gift cards of the clients
• Report bugs, track defects, resolve issues.
• Used Quality Center for Test Management.
• Responsible for testing the Old, New and Closed accounts of the Clients.
• Involved in User Acceptance Testing
• Involved in Data Setup for System Testing
• Executed various Batch processes and verified the commission Reports of the staff
• Used SQL queries to test the Database.

Environment: Quality Center, Crystal Reports, Millennium Software, Bugzilla, SSRS, AS400, SQL Server

CLIENT: Confidential, Philadelphia, PA Mar 10 - Dec 10
ROLE: QA Analyst

Project Description:
It is the leading financial service institution which provides full banking services on the Internet with online payment, online transfers and integrating different type of accounts. The website was providing secure services to customers where in customers would log in to their account to perform various tasks. It also allows for online bill payment. The concept of Message Center allows for sending and receiving secure messages.

Responsibilities:

• Worked in Agile Scrum Environment-Maintain and update test plans, test cases, test environment, and testing software through life cycle
• Determined test approaches and methods-unit, integration, functional, system, security, usability tests.
• Identified the high-risk points and the priorities of the web based application
• Prepared Weekly status report for the QA manager.
• Reviewed test environment requirements.
• Interacted in regular meetings with BA, PM, and the team to review requirements and discuss Test Cases.
• Designed the Test Plan and created Functional Test Cases in Mercury Quality Center (MQC), based on the Vision Document which was reviewed by the stake holders and customers.
• Tested the installation of several builds of the application on different versions of the Windows OS.
• Performed extensive manual testing of the application to verify functionality of the Business Rules Engine.
• Carried out Smoke Testing of new builds prior to manual, Functional and Regression testing.
• Led the design, coordination and execution of User Acceptance Testing (UAT) with QA, BA and selected business users.
• Maintained and tracked UAT Bug Reports and coordinated with development team to ensure high priority bugs get fixed in a timely fashion.
• Defect tracking, submission, documentation and change requests were carried out.
• Validated testing software requirements and Set schedule estimates, timelines, milestones
• Prepared and validate test plan documents and reports and evaluated them.
• Track problems/bugs and fixes. Report bugs, create and provide metrics on bugs, resolution turnaround and testing processes, including test cycle times.

Environment: Windows 2000, Windows XP, Java, Oracle , Web Sphere, HP Quality Center, MS Project, VISIO, MS Office and Clear Quest.

CLIENT : Confidential, Overland Park, KS Jul 09 - Mar 10
Role: QA Analyst

Sprint PCS is the largest Personal Communication System (PCS) and all digital cellularproviders in the US. Advance Billing System (ABS) is one of the parts of the Application Development / Revenue Management System which develops and Enhancement of Billing system for Sprint PCS. I am involved in ETM (Enterprise Testing Mgmt) Team. Involved in Testing three core modules Customer Service Management (CSM), Message Processing System (MPS) and Billing.

Responsibilities:

• My main responsibility is to Test the functionality of Billing systemwhen code is delivered to Sprint PCS from development sites.
• As a Team member involved in creating Detailed Test Cases (DTCs).
• Maintained and executed Test Cases and Test Scripts
• Involved in testing of core modules like CSM and Billing.
• Involved in API and AR Interface testing.
• Involved in Testing GUI to test System Test, Regression test, UAT.
• Responsible for testing the various Port-In, Port-Out, Snap Back and Disconnect scenarios
• Responsible for testing this scenarios using CSM Module of Billing system.
• Extensively interacted with Business Intelligence group to co-ordinate the BI-Report testing that depends on the data created during testing.
• Used different joins on the tables to retrieve information from different tables in database to check the database updates on a regular basis using SQL queries
• Reported the bugs, break points, and Email notifications to the developers.
• Actively Participated in Weekly Meetings.
• Interface with developers to resolve technical issues.

Environment: Web Logic Server, Quality Center, Java, and J2EE, HTML, Oracle, SQL Server, HP, UNIX and Windows NT.

CLIENT: Confidential, Jersey City,NJ Nov 08 - Jun 09
ROLE: QA Analyst

Project Description:
Confidential, has its family of businesses. United Health Group provides a diverse and comprehensive array of services designed to advance improved health and well-being. United Health Care provides a full range of business services to meet the complex needs of national employers and health plans through our business. They offer network-based health care services through Ameri Choice, Ovations and United Healthcare. The Ingenix business provides knowledge and information services. United Health Care offer unique specialty health services, ancillary care networks and resources for employers, consumers and insurers through Specialized Care Services.

Responsibilities:

• Created test plan and used it in conjunction with the test cases and test procedure which ensures the quality and reduces the risk of failure.
• Created test strategy for estimating the time required for testing and the entry and exit criteria for each test.
• Participated in team meeting, managed requirements into Mercury Quality Center, wrote test cases and selected test sets for different types of testing.
• Actively participated in enhancement meetings to investigate software bugs and interacted with developers to resolve technical issues.
• Wrote Test Cases and performed User Acceptance Testing, and documented defects using the Defect Tracking report.
• Maintained proper communication with the developers ensuring that the modifications and requirements were addressed and also monitored these revisions.

Environment: Quality Center, Rational Clear Quest, J2EE, Java, XML, Oracle, Windows XP.

CLIENT:Confidential, Bloomington, IL Feb 08 - Oct 08
ROLE:QA Analyst

Project Description:
Confidential, has been in the business of providing excellent automobile coverage at an affordable price since 1922. State Farm Insurance is an online web based application providing Insurance and Financial Services to the Customers. This Online application allows the customers to register on their online web site to receive the benefits and provide access to Pay insurance bills and view their insurance policies online. With this application customer can also request policy documents, review the status of insurance bill, access saved insurance rate quotes, access bank accounts, including balances, free online bill pay, and electronic transfers.

Responsibilities:

• Conducted all phases of testing from initial phase of the project.
• Testing the application with proper documentation, and raising tickets in Unfuddle (Web Project Management System).
• Closely communicating with the Off-Shore Team, while in the process of development.
• Working on the staging server to check all the features are functional before moving into production
• Reporting bugs to development team and making sure the bugs are fixed in timely basis.
• Performed data accuracy, data validation, and data integrity testing by querying the database using SQL Queries to check the data table on the Server.
• Conducted Integration, Functional, GUI, Regression, Smoke, Database Integrity and User-Acceptance (UAT).
• Tracking the defects and prepared status summary reports with details of executed, passed and failed test cases and reported defects through Mercury Quality Center.

Environment: Quality Center, Java, SQL, PL/SQL, .NET, Web Logic Server, Windows 95/NT.

Confidential, N.Y Jan 07 - Dec 07
Role: QA Analyst

Project Description:
Cell Phone Ring tones, Wall Papers, Graphics, Text services and Games: Mobile downloads and content.
Thumbplay, Inc. is a leading online platform of mobile entertainment content. The company aggregates, promotes and delivers mobile content directly to members via Thumbplay.com. The site offers ring tones, wallpapers, games and text-based services through a membership-based, community experience and Thumbplay is headquartered in New York.

Responsibilities:

• Created Test plan and Test Cases to cover overall functionality of the web application.
• Developed manual test plans and updated it on to Network Repository.
• Performed System Testing, Functional Testing and Regression Testing.
• Created Daily Status reports for the Management to Keep track of Defects by Percentage.
• Responsible for Pixel tracking tests and Web trend parameters tracking tests.
• Responsible for testing their sale contents, Web content downloads testing using hand held devices.
• Responsible in checking the Mobile or the Cell Phone for different types of Cell Phones.
• Wrote test cases manually for the proper functioning of Cell Phones.
• Responsible for attending Bug triage meetings, explaining bugs nature Submit report on Root Cause Analysis
• Tested various reports used by the business users.
• Handled weekly Releases and Monthly Releases effectively.

Environment: SQL, SSRS, Visual Basic, .Net, Java script, HTML, QTP, Rational Clear quest, Quality Center, Windows NT

Confidential, Orange County, CA May 05 - Nov 06
Role: Test Engineer

Project Description:
Fidelis Care provides Health Plans for members on internet and provides integrated, enterprise level, Web Services, Application Software, and Information Delivery Systems to the entire healthcare delivery chain. Services are distributed via the Internet for enterprise connectivity.

Responsibilities:

• Performed Black Box testing to check Functionality of the application.
• Provided Test Estimates for all the projects that are in SIT and UAT phases.
• Extensively worked to manage the entire testing process (Planning Tests, Executing Tests and Bug Tracking).
• Responsible for reporting bugs and verified known bugs against new builds.
• Review Test cases developed for each Release/work effort with the Development Team.
• Execution of SQL Queries to perform database checks.
• Correlated and Reviewed Master Test Plan and the Technical Specifications
• Reviewed test plan for System Integration Testing (SIT).
• Performed sanity, smoke and user acceptance testing (UAT) of the entire application.

Environment: Test Director, Java, Oracle, Web Sphere, UNIX, XML, Performance Center, VB Script

Confidential, Dublin, Ohio Aug 04 - Apr 05
Position: QA Tester

Project Description:
Cardinal Health, Inc has a web based application for medical professionals which keep them up-to-date with the latest research & technologies in medicine. Continuing Medical Education allows designing Post-Tests, Evaluations, Certificate generation, tracking test results, etc to name a few.

Responsibilities:

• Test Cases creation after analyzing the specifications (SRS) Document.
• Created and Executed the Test cases for both Module and Integration level
• Interacted with end users to obtain specific system requirements.
• Involved in developing test cases and executing test cases
• Conducted regression and functional tests.
• Tested the project according to business rules and specifications.
• Involved in test case reviews.
• Involved in writing test plans, which detailed the testing scope, strategy and test requirements.
• Coordinated with QA team members in resolving critical issues with development team.
• Reviewed project deliverables for completeness and quality in compliance with project standards and specifications.

Environment: Test Director, Java, Oracle, SQL, PL/SQL, Windows 95/NT.

Educational Qualifications
B.S,
P.G.D.C.A in Computer Application
SQL Server certification USA-MCP
Microsoft certification - MCP, New Zealand
Certificate course in AMES (Microsoft Authorized Training Provider) in Event Driven Programming and COM Technology Using Visual Basi
Certificate course in SQL Star International (Oracle Education Partner) - Oracle 7 with Developer 2000 for Client Server Applications
Certificate course in SQL Star International - Dbase 3+ and MS- Windows in Programming Logic and Techniques.