SOFTWARE TEST ENGINEER RESUME

OBJECTIVE
To obtain a position where I can utilize and grow in my Data Analyzing, Problem Solving, and Program Manager experience.

SKILLS and COMPETENCIES

PROFESSIONAL EXPERIENCE
Confidential:
October 2010 – October 2011
SOFTWARE TEST ENGINEER 4/JUNIOR ANALYST

Attend Functional/Technical Specification Reviews to understand changes being implemented
Author Test Plans and Cases to document testing strategy
Perform Test Plan Review Meetings and attain feedback and sign off from key players on test approach
Perform Technical and Function testing on system changes to ensure they are working as expected and test each variable to locate bugs
Collaborate with Analyst and Dev on issues/bugs found during System Testing and User Acceptance Testing to test solutions implemented
Provide Sign Off once System Testing is completed for assigned items

July 2009 – June 2010
SOFTWARE TEST ENGINEER 4

LSMW Creation and Maintenance
Provided guidance to Dev team on LSMW code changes needed to implement QA on data uploads.
Dive into data analysis to determine root cause on bugs
Work directly with Dev team on bugs and fixes

Confidential
January 2007 – April 2010 (seasonal)
QUALITY CONTROL

Review all individual returns submitted to be electronically filed to ensure accuracy prior to transmitting to the IRS
Transmit returns and then validate they have been acknowledged and accepted by the IRS

Hand off IRS acknowledged returns to Client Service Coordinators for customer pickup

TAX SPECIALIST 2

Prepare and submit client Federal tax forms to the IRS
Answer client tax questions in person and/or over the phone
Advise clients on how to improve their financial situations for future tax years

Confidential:
January 2004 – February 2009
PRICING PROGRAM MANAGER, Pricing Team-Spherion

Supported Project Manager with last mile – i.e. Improve Phase for Pricelist Rationalization Project.

Created complex reference maps, process flows, and program mapping.
Facilitated meetings and effectively communicated milestones with 27 downstream systems.
Determined business impacts and changes needed in preparation for the new pricelist alignment.
Implemented changes needed in SAP

Assisted with Design, Collaboration, Testing, and Implementation during PUMA 3
Performed cross-group collaboration with numerous business groups internal and external to Operations to ensure a smooth transition.
Authored ISO9002 documentation for each converted LOB
Contributed ideas, UAT, and sign off on 12 SAP enhancements/changes implemented

LEAD PRICING ANALYST

Subject Matter Expert for Run Management of several lines of business and Systems:

Full Packaged Product, Disk & Doc, WW OEM System Builder Channel, WW OEM Named, and Open Small Business pricelist processes.
SME in SAP Pricing Unification Management (PUMA)

OPERATIONS ACCOUNT MANAGER

Managed the order fulfillment process for FPP and Xbox Retail accounts.
SME for Retailer Product Setups
Worked with C & C and the Price Protection team to issue credits/debits to Microsoft direct accounts
Monthly Sell Thru/Inventory reconciliation processing for consignment accounts

EDUCATION
Confidential University,
Bachelor of Science Technical Management focused in Accounting

Confidential College,
Associate Degree Office and Business Technology