SUMMARY:

• Over nine years of software testing experience in testing various applications with multiple technologies
• Strong experience in coordinating testing across various business groups .
• Experience with HP Automated testing tools such as Win Runner, Quick Test Pro , Quality Center and Test Director
• Proficient in different phases of Testing such as Black Box testing, Integration Testing, System Testing and User Acceptance Testing.
• Proficient in establishing QA procedures and preparing test plans based on client business, software and interface requirement specifications.
• Excellent understanding of the Software Development Life Cycle (SLDC) and

QA methodologies

• Extensive experience of testing, both, Client Server Applications, as well as Web Application.
• Skilled at both, Manual Testing and Automated Testing.
• Expertise in installation and configuration of Mercury Tools
• Self-motivated, with excellent written/verbal communication and teamwork skills.
• Positive attitude and active team player with forward-looking outlook

QA EXPERTISE:

• Integration Testing
• System Testing
• Regression Testing
• Scripting & Analysis
• QA Documentation

TECHNICAL SKILLS

Testing Tools : Win Runner6.0/6.5/7/7.5, QTP (Quick Test Pro) 6.8/6.5/8.0/8.2/9.2/9.5
Quality Center 9.2
Tracking Tools : Test Director7.2/7.6/8.0,
Databases : Oracle, SQL Server, and MS-Access
Web Technologies : JavaScript, HTML, DHTML, XML
Operating Systems : DOS, Windows 95/98, Windows NT/2000, Windows XP, UNIX
Hardware : IBM Compatible PCs, Pentium PCs, Intel based machines

EXPERIENCE

Confidential, QA Lead
Queens, NYC May ‘06 to Till Date

Confidential, Corporation provides passenger air transportation services primarily in the United States and is one of the successful airlines. I worked on a broad range of various web based, client server based Internal and External applications for Confidential,.

Following are some of the major projects worked on:

Customer Support Services ( CSS ):
This project involved replacement of existing Navitaire reservations system with Sabre reservations system in Jan 2010. I was the lead for testing Airports and Payment applications. Airports involved testing of all Airport applications (Ex. check-in/boarding application, baggage scan, Voucher issuance applications, IROP tools etc). Involved in both, stand alone as well as integration testing. Payments functionality involved testing backend processing for all forms of payments accepted byConfidential, (validation of ACCB files, settlement files & Verifying the Accertify system).

Enhanced Booking Flow ( EBF)
In January 2009,Confidential, introduced Travel Insurance and Rental car options in web booking flow. I was test co-ordinator for making sure the new functionalities are integrated and work seamlessly within the booking flow.

Even More Legroom (EML)
In March 2008Confidential, introduced Even More Legroom seats on its flights. Customer would be charged for EML seats and the charge would depend on how long the flight is. Lead the testing effort for this enhancement.

BOR Voucher Trac:
After FEB 2007 IROP,Confidential, started issuing Vouchers for every delay or cancellation. This Intranet tool is used to issue vouchers for the passengers of the cancelled/delayed flight in case of IROP situations. Compensation amount is determined based on type of IROP. Lead/co-ordinated the testing effort.

Coresite Redesign & Newskies:
Corsite project involved redesign/enhancements to the look and feel of Confidential, Website. Newskies involved the upgrade of reservation system. I was the Automation Engineer for this effort.

Responsibilities:

• Worked as Integration Test Lead. Coordinated the testing effort between various groups for reservations system replacement ( CSS )
• Wrote use cases and outlined the scope of testing, based on existing business process and available documentation for new systems
• Created Software Test Plans, test strategies and Test Scenarios.
• Used Quality Center as test execution and defect tracking tool.
• Conducted defect review meetings
• Analyzed business and functional requirements
• Developed Entry/Exit criteria for each project
• Developed automated regression Test Suit using Automation Framework for Quick Test Pro
• Extensively used Quick Test Pro methods to create automated scripts.
• Set the QA Environment for Manual Testing as well as for Automation.
• Created reusable actions by using Quick Test Pro
• Worked on various browser’s such as IE7.0,IE8 Safari, FireFox etc for cross browser testing

ENVIRONMENT: Quick Test Pro 9.5/9.2/8.2, Quality Center 9.2/8.2, VISIO, VB Scripts, SQL.

St. Paul, MN Nov‘04 to April’06

Confidential, is a leading banking service provider, specialized in Institutional/Government payment and banking products. Confidential, offers a broad range of innovative credit card options, fast online decisions, reward choices and helpful services. Credit Card Online application that I was involved in testing during this project allows Confidential, customers to apply on-line for varioConfidential,s and grocery cards such as Confidential, Visa Platinum and Gold Cards, NAPA Visa, Ralph Visa, SKYPASS Visa, and Jewel Osco cards.

Responsibilities:

• Involved in design and development of test plans, based on high-level and detailed designs. Analyzed the user/business requirements and functional specs documents.
• Analyzed and helped in modifying the use cases using MS Visio and created the test cases based on them.
• Developed the test automation methodology for automated testing of the entire application by using Quick Test Pro.
• Created actions and reusable actions by using quick Test Pro.
• Extensively used Quick Test Pro methods to create automated scripts.
• Set the QA environment for Manual Testing as well as for automation.
• Created project, requirements, test plans and tests in Test Director.
• Wrote test cases to test the application manually in Test Director and automated using Quick Test Pro.
• Created requirements using Test Director and generated traceability matrices to ensure that all the requirements are covered by the test cases.
• Involved in server side testing as well as client side testing to find the issues.
• Wrote performance test plan/load test plans based on user requirements.
• Involved in functional testing using Quick Test Pro.Called Win Runner scripts into Quick Test Pro.
• Developed automated test scripts from manual test cases for regression testing, based on the requirement documents using Quick Test Professional
• Used Test Director for defect reporting and tracking.
• Tested the application by inserting checkpoints and synchronization points in test scripts using Quick Test Professional.
• Developed and maintained automated test scripts to support regression testing.
• Coordinated with developers and discussed issues to take timely action
• Conducted Team Meetings. Reviewed status reports.

Environment: Test Director 7.6/8.0/Quality Center, Win Runner 7.5, QTP 6.0/6.5/8.0/ 8.2, , VBScript, XML, HTML, MS Office Tools.

Confidential, QA Analyst
Prospect Heights, IL Jan‘04 to Oct‘04

Confidential, is a portal that allows customers to apply for credit cards through the web, maintain online credit card accounts, check monthly statements, pay bills and maintain information. The site also provides links for personal loans, Home loans, checking, savings, online services and other services such as insurances etc.

• Analyzed the user/business requirements, functional specs and Use Case documents from Rational Clear Case and created the Test Plans, Test cases for/ System testing.
• Used Test Director to create and maintain the test cases and the test scripts for both system testing and regression testing.
• Wrote complex SQL Queries for validation of data.
• Followed the Standard Test Process Guide for the QA Methodology.
• Created the regression test cases and automated them for the purpose of regression testing.
• Developed and maintained automated test scripts to support regression testing and participated actively in system testing and regression testing.
• Extensively worked on TSL language to create the automated tests for WinRunner. Used the data driven testing and database access techniques to support the scripts.
• Used Load Runner for load and performance testing
• Generated concurrent virtual users to evaluate the performance of the application for various Loads
• Generated MS Word reports and Crystal reports in Load runner for analyzing the performance of web application
• Implemented Quick Test Pro at client place successfully for the automation.
• Used reusable actions with utilizing the flexible functionalities in Quick Test professional
• Configured Quick Test Professional with Quality center.
• Developed and maintained the regression test bed.
• Used the SQL’s and verified the Oracle database for the purpose of data verification.
• As an admin, created new users in Test Director and created user defined fields within the project wherever required.
• Assisted the team lead with daily QA tasks
• Attended project meetings, release meetings, and QA status meetings.

Environment: Win Runner7.01/7.5, Quick Test Pro 6.5/8.0, Load Runner 7.6, TestDirector 7.2, Visio, XML, Lotus Notes

Confidential, QA Analyst
Chicago, IL Mar‘03 to Dec‘03

Confidential, is one of the leading insurance companies providing auto and home insurance. Worked as a QA Tester on a web based application, which was developed to meet the on-line insurance requirements of automobile owners.

Responsibilities:

• Involved in Design and development of test plans based on high-level and detailed designs. Analyzed the user/business requirements and functional specs documents.
• Analyzed and helped in modifying the use cases using MS Visio and created the test cases based on them.
• Implemented Mercury testing tools and configured the tools for the testing environment.
• Worked on conversion of manual integration tests into automated tests using Win runner
• Executed tests and participated actively in system testing and regression testing.
• Developed and maintained automated test scripts to support regression testing.
• Used the Test Director as a repository for all of the testing efforts.
• Performed Load and Performance Testing. Used Mercury’s Load Runner tool for the purpose of Load, Performance and Stress Testing
• Used all necessary checkpoints of Win Runner to make the reusable scripts on enhancements
• Worked with the SQL statements to extract data from Oracle tables and verify the output data of the reports on the browser page
• Used Test Tracker/Test Director for the defect reporting and tracking
• Assisted the team lead with daily QA tasks. Attended project meetings, release meetings, and QA status meetings

Environment: Oracle, Win Runner 7.1/7.5, Load Runner 7.6, Quick Test Pro6.5, Test Director 7.2/7.6, Visio, XML

Confidential, QA Tester
Austin, TX Dec‘01 to Feb‘03

Confidential, provides building services across North America and has offices located throughout the United States. SmartBill is a billing system that helps the Hensel employees retrieve, create and manage invoices that are sent to its clients as per the payment terms set in the contract. The account managers, contractors or billing managers, create the invoices.

Responsibilities:

• Analyzed business requirements, functional specifications, use case documents.
• Assisted QA Team lead in writing Functional, Integration and Master test Plans.
• Worked on both manual testing and automated testing.
• Performed integration, functional testing for each business object and GUI, positive, negative testing.
• Performed Security Testing.
• Extensively used Quick Test Pro for automating the functionality of application.
• Used various checkpoints to test the application by using Quick Test Pro.
• Created actions and re-usable action by using Quick Test Pro.
• Called Win Runner scripts into Quick Test Pro and tested the enhancements in the application.
• Parameterized the values to test the multiple sets of data by using Quick Test Pro.
• Automated the steps for the Regression Testing using Win Runner.
• Performed User Acceptance Testing by comparing with the user requirements.
• Defects were raised, tracked and resolved using Test Director.
• Performed functional testing of web page objects such as HTML links, images etc.
• Involved in weekly status meetings.

Environment: SQL Server, Win Runner7.1/7.6, Quick Test Pro6.5 Test Director7.2/7.6, Visio, XML.

Project: Activist Database Systems QA Analyst
Client: Confidential,Jun‘01 to Nov‘01

This is an intranet/web-based application. This application helps Amnesty employees to keep track of their activist\'s database information, allows them to add, modify, edit and delete the activist information. Users can also generate reports and search activists to get email lists, search based on networks, regions, affiliations, and role etc., and print contacts’ postal labels. The software uses JSP, Java for dynamic content generation and java beans/EJB for middle layer, JavaScript for front-end validation and Oracle as backend.

Responsibilities:

• Wrote test plan, test cases and test steps for all the modules.
• Verified the contents retrieved on various screens against the database tables to make sure that the process retrieved correct data.
• Developed test plan and test case architecture (Test Matrix) using Test Director.
• Performed regression testing, integration testing and performance testing.
• Tested the entire functionality of the application on different browsers and operating systems.
• Interacted with developers to resolve application defects.
• Tested various processes on the backend.
• Involved in preparing daily and weekly status reports.
• Participated in daily defect resolution meetings with development team to ensure testing issues are resolved and communicated.
• Formulated test scenarios based on business requirements.
• Extensively used TOAD for querying the database and back-end testing.
• Developed and deployed data-driven, regression tests using WinRunner.
• Used Test Director to store, schedule test cases and report bugs
• Performed user acceptance testing.
  

Environment: Windows NT/2000, TestDirector, WinRunner.

Client:Confidential,Dec‘00 to May‘01

The online system provides information about member health-care providers and benefits plans to plan participants. The Site is protected to assure confidentiality of personal data. Users can access personal benefits information. This provides a library for a reliable source of health information. It also allows for finding a personal physician or other health care provider and enables to visit pharmacy to renew prescriptions online.

Responsibilities:

• Involved in testing various HTML pages using WinRunner.
• Created and executed detailed functional test scripts and test cases based on the business requirements.
• Performed testing methodologies like smoke testing, functional and regression testing
• Responsible for updating the scripts after new migration.
• Performed GUI interface testing on the client side using WinRunner.
• Participated in walk through and defect report meetings.
• Inserted checkpoints and synchronization points in TSL Scripts.
• Tested the application on different browsers like IE, Netscape Navigator.
  Participated in review meetings
  

Client:Confidential,July’00 to Nov‘00
India

Panacea is a web based software solution developed for hospital administration. The software includes modules for patient admission, daily patient review, recovery planning, reports management, appointment scheduling, drug regimen scheduling, billing, inventory and medical staff management.

Responsibilities:

• Member of QA Group
• Worked on testing all the modules Manually
• Developed test scenarios and test procedures based on the test requirements
• Performed Database testing
• Wrote SQL queries to validate data
• Documented errors and implemented their resolutions
• Performed manual testing and maintained documentation on different types of testing viz., positive, negative, regression, integration, system, user-acceptance, Performance, and Black Box
• Interacted with end users to obtain their specific system requirements.
• Participated in preparing test plans
  

EDUCATION:
Bachelor of Engineering