Professional Summary:

I offer 4 years of experience in the Quality Assurance/Software Testing Industry with diversified skills in Manual and Automated testing of Client/Server and Web based applications My work is distinguished by a commitment to providing excellent service and communication to clients and stakeholders and presentations to senior management I consistently perform needs analyses to define opportunities for new or improved business process solutions Ensuring the integration of all systems components; eg, procedures, databases, policies, software, and hardware and made me skilled in defining Test Plans, Test Scripts, Test Cases, and preparation of test data I exhibit proficient skill in risk analysis, requirement documents, hardware/software specifications and am familiar with database querying and manipulation using SQL and PL/SQL in Oracle

Technical Skills:

Methodologies: SDLC: Scrum, RAD, Agile, Waterfall

Applications: Flash, Photoshop, Microsoft Office: Word, Excel, Power Point, Publisher, InfoPath, Outlook, Project, Visio,

Elicitation Techniques: Archeology, Interviewing, Apprenticing, Working Groups

Analysis Techniques: Use cases/diagrams, Process/Data/Workflows, Context diagrams, Hierarchy and High Level diagrams

Modeling Techniques: Outlines, Wireframes, Mock-ups, Prototypes, UML Diagrams

Documentation: Requirements Documents (Proof of Concept, Use cases, System Requirements Documentation), Test Suite Documents (Plan, Cases, Labs, Scripts, Reports) Defect Tracking, Configuration Management Documentation, Requirements change management

Testing Tools: Quality Center, Quick Test Professional, Load Runner, Bugzilla, JIRA

Programming Languages: Visual Basic, SQL, PL/SQL, Java

Operating Systems: Windows 7/ XP/ Vista, MAC-Snow Leopard, Mobile Devices: iPad, iPhone, Andriod

Databases: Microsoft Access, MS SQL Server, and Oracle

Web Technology: Dreamweaver, HTML, and MS-FrontPage

Fields of Training: Administration, Project Coordination/Management, Training, Process Re-engineering, Business Requirement Analysis and Development, Retail, Sales, Customer Services, Software Testing, Procurement Lifecycle, Telecommunications, Migration

ProfessionalExperience

Software Quality Assurance Analyst
Confidential, (Richmond, VA and remote) 1/2009-4/2012

• Tested Smart Station, a migration tool for the integration of Wells Fargo and Wachovia
• Implemented and utilized test methodology best practices
• Involved in all phases of the Agile and Waterfall software development lifecycle
• Reviewed testing activity for overall consistency, standards, and user requests that have been approved for implementation and adherence to the methodology established for the QA department
• Controlled testing effort through testing project plan for assigned products
• Designed test strategy based on risk analysis
• Reviewed requirements for testability, maintainability, accuracy and consistency
• Gained a functional understanding of the test systems, architecture, and operating environment
• Wrote and executed test plans, test cases, and scripts for all phases of testing
• Oversaw creation of repeatable test data
• Lead testing review meetings and communicate testing status
• Registered, communicated, and assisted in prioritization and risk analysis of defects
• Transferred knowledge to clients through trainings and lessons learned
• Wrote SQL scripts to test the data load and data migration testing
• Created and Executed test scripts to verify the data retrieval from backend SQL server database
• Designed payment solution customer module with prototypes and uml diagrams
• Managed existing specifications and developed them into user requirements
• Developed and updated design specifications, requirements documents and requirements traceability matrixes
• Attended working group meetings to gather new requirements and translate client needs into testable requirements
• Worked between systems analysts/programmers and users located in a specialized area to ensure that information technology designs meet the needs of the end users within organization
• Documented product/service requirements, user interface requirements, and developed use case scenarios to ensure user requests are carried out
• Executed Black Box, GUI, Functional, System and Regression tests manually and using automated test tools, including front-end and back-end testing
• Designed and Executed Test Cases in Quick Test Professional, and Traceability Matrix, and Test Analysis Report (TAR)
• Tracked, reviewed, analyzed and compared defects using Quick Test Professional
• Designed, organized, and delivered product awareness, skills transfer, and product education sessions for staff and suppliers
• Team of 6 that migrated users from Windows XP to Windows 7 and tested applications for compatibility

Business Systems Analyst/Tester
Confidential,(Arlington, VA) 01/2008-11/2009

• Assisted clients in articulating and defining their business requirements and assisted in preparing the business case justification for technical investment decisions
• Worked in all levels of the SDLC and effectively implemented business process management methodology
• Tested over 150 web and client/server applications for migration from Windows XP to 7
• Performed compatibility testing for all applications, images, and group policies
• Defined Business processes, analyzed and documented requirements, identified gaps and evaluated change requests
• Used Gliffy, Visio, and Photoshop to create UML diagrams and prototypes
• Developed test cases, test execution scenarios, and testing activities for multiple client applications
• Prepared test conditions and high level capabilities of systems based on requirements
• Produced test reports and requirements documentation for management
• Employed system analysis techniques to translate system requirements specifications into test cases/scenarios
• Developed system testing plan for the application and provided guidance to the testing team
• Conducted and documented GAP analysis
• Created UAT plans and procedures
• Documented inconsistencies and resolved issues within internal team and focus groups
• Managed change requests, defects, enhancements, issues and documentation changes
• Reviewed business requirements and software specification requirements
• Utilized HP Quality Center for creating and documenting test plans and test cases, and registered expected results
• Involved in Black Box testing, White Box testing, Grey Box testing, GUI Testing, ADA compliance testing, Unit testing, Functionality, Integration, Regression, Exploratory, System, and UAT (User Acceptance Testing) testing during application lifecycle
• Executed test cases with different operating systems and internet browsers
• Extensively involved in writing, executing and analyzing UAT, Database Checkpoints, and Data Driven Test Scripts for all projects using Quick Test Professional
• Developed automated Test Scripts to perform Functional Testing, and Regression Testing of application using Quick Test Professional
• Communicated with Application Developers, Managers, and other Team Members on Application testing status on an ongoing basis
• Tested within various environments, including C/C++, HTML, DHTML, VB, SQL Server, NET, J2EE, TSQL, Windows
• Collaborated with field staff and clients to diagnose problems and recommend solutions
• Conducted historical analyses and maintained a Test Matrix of test results
• Specified standards, methods, or procedures to determine product quality or release readiness
• Worked with various finance, network, document management, and business collaboration applications

Education:

Bachelor of Science in Information Technology

Associates of Information Technology