Professional Summary

• A dynamic IT professional with 8 years of rich experience in the arenas of Software Quality Assurance.
• Well expertise knowledge in Health insurance, Retail and Financial.
• Extensive experience in reviewing and analyzing Business Requirements and writing detailed Test Plans, Test Cases, Test Scripts in both Automation and Manual Testing
• Experience includes the testing of Client/Server, ETL, SOA and WEB applications using automated testing tools like Rational Suit, Load Runner and Quick Test Professional.
• Experience on Test management toolslike TMS, Quality Center and Test Director.
• Expertise in implementing RUP (Rational Unified Processes), Agile and SCRUM Methodology by analyzing requirement specifications and responsible for developing Test Objective, strategies, Scope, Test procedures and Test Matrices.
• Extensive experience in conducting different kinds of tests such as Integration, Regression, Functional, System Testing, Black Box, UAT and Sanity Testing.
• Experience in working with scenarios related to Banking, and finance Web portal applications
• Well versed in Health Care with HIPPA, HL7, EDI and x12 data formats and 270/271, 276/277, 278, 820, 834, 837 and 835 Transactions.
• Experience in leading the testing effort for Mainframe, COBOL, java, J2EE, .NET applications.
• Expert in testing of cross browser Applications (Internet Explore, Fire Fox, Safari, Opera, Avant, Maximo, Google chrome) with different protocols like HTTP, HTTPS and FTP.
• Has good knowledge on adhering to SEI – CMM level quality procedures.
• Results oriented, with an ability to work with aggressive timelines and deliverables and to see any assignment to successful completion within the established project schedule.
• Well knowledge in Business Intelligence and Enterprise Application Integration.
• Worked in database testing with database Oracle, DB2, and SQL Server.
• Proficient in writing SQL queries and strong in security backend testing.
• Excellent Scripting Knowledge of Mercury’s “TSL” for WinRunner, and VB Script for QTP.
• Excellent in automation frame work implementation and Business process testing (BPT).
• Excellent working knowledge of designing & implementation of all QA test strategy plans manually and automated test solutions for client/server, ETL, SOA Process, ERP and Web applications.
• Knowledge in testing SOA Architecture, Web Services, UDDI, Network protocols (VOIP, TCP/IP) and IVR system testing.
• Well in testing of the web services using the SOAPUI and PARASOFT SOA testing tool.
• Worked with the build/release management teams to validate the system setup and configurations at pre-deployment stage.
• Experience on Object Oriented Programming (OOP) like C#.NET, Java, using Eclipse and Visual studio with Back end as Oracle and SQL Server.
• Good verbal and written communication skills.

Manual and Automation Testing Tools

Quick Test professional(QTP) , Quality Center, Test Director, WinRunner, Rational Functional Tester(RFT),Rational Manual Tester, Load Runner, Clear Quest, Clear Case, JIRA, Bugzilla, TFS

Scripting Languages

Perl, shell, VB Script, TSL, SQL,JCL, MDX, PHP,AJAX

Databases

Oracle, MS SQL Server, MYSQL, Sybase, DB2

Mainframes

ISPF, OCTEL, JCL, Hummingbird, DAP, ISPF, TSO, QMF, CICS

Business Intelligence(BI)

Informatica, Business Objects(BO), Cognos, SSIS,SSRS,SSAS, Crystal Reports

XML Related Technologies

XHTML, XML DOM, XSL,XSD, XQuery, DTD, XLink, Xpointer, XForms, SOAP, WSDL, WAP

Operating System

Solaris, Unix, All flavors of Windows, Linux, AIX, Mac, Z/OS

Programming Languages

C, Cobol, C++, Java, C#.Net ,J2EE ,VB

Web / Application Servers

Tomcat , Apache, Weblogic, Websphere, IIS, Websphere MQ

Protocols

TCP/IP , UDP , HTTP , HTTPS, SOAP, SSL, EBXML, HIPPA

Domain Knowledge

HealthCare, Finance, Insurance, Telecom, Retail.

Integration Technologies

SOA, ETL, Hub & Spoke(Client server)

Enterprise Application Integration(EAI) Tools

Tibco Business Connect, Tibco Business Events, Tibco BW, Tibco EMS, Web Methods, BizTalk Server, Websphere, MQ Series

Utilities &Tools

Toad, Availity, SQL Navigator, SQL Analyzer, VMware

Education:

• Bachelors of Engineering in Computers Science and Information Technology .

Professional Experience

Client: Confidential, FL Feb’08 – Nov’09
Role: Sr. QA Tester
Confidential provider for individuals and groups. I involved in different projects like, ITS program is a platform providing a common language, data formats and procedures that allow Plans in the Blue Cross Blue Shield Association to access, send, receive, and control claims information. This program allows a member of one plan to obtain services from a provider contracted with a different plan and for the two plans to manage the claims submission, pricing, adjudication and payment processes with minimal impact to both the member and the provider
Blue Squared is a web application and also part of the ITS Program where we can send and receive the Host & Home Claim information such as Medical Record Request & Responses, General Inquiry and Informational Messages and also validated various routing queues while sending requests and receiving responses from other plans
FEP – Federal Employee Program is a platform providing a common language, data formats and procedures that allow health plans contracting with the federal government to access, send, receive, and control claims information for members receiving services from the health plan’s contracted providers. This contractual arrangement between the federal government and the health plan allows the government to take advantage of the health plans provider contracts, thus passing on the discounted rates. To implement this functionality DIAMOND and NASCO (current claims processing system in BCBSFL) application has been enhanced to allow clients the ability to process incoming FEP claims, generate the Modified Federal Claim Record (MFCR) for submission to the Federal Employee Program Operations Center (FEPOC), and adjust FEP claims as required.

PAIS – Provider Additional Information System is web application where we can receive the more information from the Provider regarding Claims

Responsibilities:

• Involved in Business functionality review meetings and Use-Case Analysis.
• Analyzed the System Requirements, Functional requirements and Business Requirement Documents.
• Extensively communicated with Business Analysts to come up with efficient test plans and test cases.
• Test cases will be developed based on the requirements supplied then scripts will be written to execute the testing steps.
• Expected results will be built on each test case during Systems testing. Every attribute on the table(s) for every case will have the data that’s expected to appear on the row documented.
• Placed Test cases, Test scripts, and Expected results in HP Quality center.
• Mapping the requirements to test cases (Tractability metrics)
• Prepared Various Test Conditions on Routing Queues in the Quest based on Various LOB’s
• Involved in the Testing of the Blue Squared Application various Messages of the ITS Claims
• Check the iLogs and Production issues, analyzed NASCO systems.
• Prepared Claim, Member, Provider Test data for test cases.
• Involved in the Testing of ITS Claims – Creating SF’s (Diamond) and DF’s (Mainframe).
• Validated RF’s in Mainframes for ITC Claims.
• Retrieved test data from Oracle database using SQL Statements.
• Performed Smoke test for each New Environment and New build in Diamond and Middleware Applications
• Responsible for System, Functional and user acceptance testing (UAT).
• Responsible for production testing. (IVP\'s) ( Internal Verification Process )
• Performed the Diamond application test manually as well as using automation to verify that the results appeared correctly and in the appropriate fields.
• Performed XML data mapping during end-to-end testing.
• Involved in Claims Processing for Institutional, Professional and Dental using Diamond Application.
• Involved in testing via Availity Application for production claims to determine the root cause of suspended claims send to the avality.
• Reviewed EOB\'s and RA\'s for ITS Claims after Payment cycle
• Using PDM Created the CSR’s Monitor NASCO systems after implementation.
• Prepare test data by entering the claims via eFDE
• Validated claims using HIQK, Benefit file using HRBK with help of HURK documentation.
• Submitted 837 Claims via FTP Process and viewed in the Hippa Repository of NASCO System
• Involved In the Testing of NF’s for ITS Host Adjustments
• Validated Plan Profiles in IMS(Main Frames) and Diamond (Claims processing system)
• Worked with different state ITS Host Team Members for Plan to Plan Testing
• Prepared 837 files for Electronic claims submission for ITS Claims.
• Validated the diagnosis codes using HRDK file maintenance system
• Perform deduction of members in HRUK and set some conditions on stop table of HSFK
• Referred different edits description of OLRX using HURK documentation.
• Modified the claims in FTP using EEC and correct the error claims.
• Commitment to creating a secure infrastructure NASCO, the Web site’s security and privacy measures meet or exceed those put forth in the HIPAA regulations. Participated in Walkthrough’s and Technical Reviews all through the testing phase
• . Used Quality Center to streamline test team’s activities and developed Test cases and Test Conditions for some of the modules of Application under Test (AUT).
• Enhanced the automated Regression Scripts and conducted Data Driven Testing.
• Performed Backend Testing by writing SQL statements using Oracle Database and SQL Navigator.
• Worked on the continuous improvement of QA process by reviewing and evaluating existing practices with standard testing guidelines.
• Supervised the use of Quality center for Defect Reporting.
• Responsible for preparation of weekly status report.

Environment: Diamond 8.0.1, NASCO, IBM Websphere, Quest, Blue Squared 3.1.2, HP Quality Center, QTP, Mainframes, USERIMS, IMS, FILEAID, XML, Oracle 8i, SQL Navigator, Availity, Rational Requisite Pro, Windows NT, XP, Unix

Role: QA Analyst 
Worked as a Quality Assurance tester for United Health Group, one of the largest healthcare providers and involved in testing healthcare applications that deals with Claims Processing, Utilization Management and Facets Workflow.

• Implemented RUP methodology in writing Test Plans, Test cases and developing Test scripts.
• Participated in Requirement Management using Quality Center.
• Automated re-usable functionality (VB Scripts) using QTP 9.2
• Written test Plans, test Cases, Test scripts, test scenarios for the Quality releases in the SOA services and Maintenance releases
• Developed the QTP Scripts using different Checkpoints, Parameterization, Regular expressions, User defined functions, and used Recovery scenarios for Error handling
• Developed/Updated/Modified automated QTP scripts for functional and regression testing
• Extensively used QTP Data driver wizard for data base testing.
• Creating and running the batch data scripts.
• Creating defect reports and documenting test results
• Developed Shell scripts to automate the process and validate the data.
• Involved in interpreting operator specific AA14 documents to feed the Inter operator tariff rating tables.
• Involved in weekly status updates showing progress of testing.
• Tested the trade file extracts and request/Response authorizations.
• Created traceability matrix between requirements and test cases.
• Tested various operations in the claims processing (Adjustments, Claims, and Overpayments, underpayments, COB, COBRA and External Claim editing).
• Tested Medical and Hospital UM Authorizations (Services and Confinement).
• Responsible for GUI Testing, System Testing, Regression Testing and Acceptance Testing.
• Tested the claims processing with EDI transactions (270, 271, 835, 837) in HIPPA and HL7 Environment.
• Tested the Members, Providers, Facets Workflow and Claims in Facets.
• Tested various interfaces to Facets in HTTPS Environment.
• Tested the mapping and integrity of data populated in the database using SQL scripts in SQL*plus.
• Wrote stored procedures, Triggers using PL/SQL, Worked with UNIX shell scripts extensively.
• Bug reporting using Defect Track Management in Test Director and participated in bug reviews.
• Maintained test logs and test summary reports. Performed XML document validation and developed UNIX Shell scripts.
• Support project planning efforts by providing inputs to and estimates for project schedules, scope and resource requirements.
• Support the Sr. Quality Control Test Manager during internal and external audits of the software development life cycle and contributes to improvements to the overall life cycle.

Environment:Mercury QTP 9.2, Quality Center 9.0,Facets 4.11 (Trizetto), Java, HTML, XML, VB Script, Appscan, COBOL, CICS, TSO/ISPF, QMF, Appworx, Paros, SQL*Plus, Sybase, Oracle 9I,MQ Series, SAS, Tibco BW, Tibco EMS,SAP R/3, LDAP, MS-Word, Ms-Excel, UNIX, Mainframes, Datastage, Autosys.

Client: Confidential, CT May’06 – April‘07
Role: QA Tester 
Confidential is one of the major health care providers. Involved in testing healthcare applications where member data & Claims are processed on Mainframes and tested various healthcare applications and web interfaces.

• Developed Test Plan andoverall Test Strategy for the program using Test Manager
• Developed Test Cases and Test Scripts for System and UAT Testing.
• Involved in analyzing the requirements and understanding production volumes of Claims Processing.
• Check the transformation of data in ETL process from ODS to CDW.
• Perform smoke Test for the Interfaces and management reports.
• Performed the data driven test by pumping different sets of data.
• Validated Hospital and Medical claims processing.
• Validated the reports and files according to HIPPA and HL7 enforced standards.
• Automated the major functionality of Member module using Rational Robot.
• Testing work flow integration of various modules.
• Querying data base by writing SQL queries using Toad.
• Tested the claims and validated the claims on mainframes.
• Tested various reports runs on the Datawharehouse and Datamining.
• Worked with JCL Jobs on mainframes and data validation and verification.
• Validated the batch production of documents and transaction-driven documents.
• Performed volume testing by transmitting batch files and validating them.
• Recommending continuous process improvement, maintain QA standards and artifacts.
• Developed Test scripts in Rational Functional Tester (RFT).
• In RFT worked with share and private data pool, shared Object maps etc...
• Automated the tasks using Unix Shell scripts (Ksh)
• Developed Test Summary Reports and participated in GO / NO-GO meetings.
• Tracked defects using Clear Quest & Conducted Bug-Review meetings.
• Coordinated with Business, Providers, Project Managers and Developers

Environment:HIPAA Gateway, Mainframes (COBOL, DB2, JCL, TSO/ISPF, CICS, MVS), Java, J2EE, EJB, XML, Oracle 8i,Datastage, Toad, Rational Test Manager, Rational Robot, Rational Clear Quest, Bugzilla, Windows NT, UNIX, Microsoft office suit.

Client: Confidential, NY Feb’05 – April‘06
Role: QA Analyst 
The new COBA (Coordination of Benefits Agreement) program establishes a uniform contract between CMS and other health insurers and benefit programs. The COBA program also introduces a standard processing methodology across the national Medicare community. The COBA allows greater efficiency and simplification via consolidation. Applications like Eligibility Enrollment and Member ClientServices. Eligibility Enrollment is the application that provides Eligibility information for all claims application. Member Client Services application is the application that tracks and documents all communications related to a member, a dependent, or a client representative and also acts as the primary source of information for answering member and client inquires. Here I tested the interface between claims and Eligibility Enrollment applications & interface between claims application and Member Client Services application.

• Involved in Business functionality review meetings and Use-Case Analysis.
• Analyzed the System Requirements, Functional Specification (FSD) and Business Requirement Documents (BRD).
• Extensively communicated with Business Analysts to come up with efficient test plans and test cases.
• Test cases will be developed based on the requirements supplied then scripts will be written to execute the testing steps.
• Expected results will be built on each test case during Systems testing. Every attribute on the table(s) for every case will have the data that’s expected to appear on the row documented.
• Placed Test cases, Test scripts, and Expected results in HP Quality center.
• Mapping the requirements to test cases (Tractability metrics)
• Prepared Various Test Conditions on Routing Queues in the Quest based on Various LOB’s
• Prepared Claim, Member, Provider Test data for Test cases.
• Involved in the Testing of ITS Claims – Creating SF’s (Diamond) and DF’s (Mainframe).
• Validated HIPPA rules and HL7 Standards.
• Involved In the Testing of NF’s for ITS Host Adjustments
• Validated Plan Profiles in IMS(Main Frames) and Diamond (Claims processing system)
• Worked with different state ITS Host Team Members for Plan to Plan Testing
• Prepared 837 files for Electronic claims submission for ITS Claims.
• Retrieved test data from Oracle database using SQL Statements.
• Performed Smoke test for each New Environment and New build in Diamond and Middleware Applications
• Responsible for System, Functional and user acceptance testing (UAT).
• Performed the Diamond application test manually as well as using automation to verify that the results appeared correctly and in the appropriate fields.
• Performed XML data mapping during end-to-end testing.
• Involved in Claims Processing for Institutional, Professional and Dental using Diamond
• Involved in web based testing via Availity Application for claims processing.
• Reviewed EOB\'s and RA\'s for ITS Claims after Payment cycle
• Used Quality Center to streamline test team’s activities and developed Test cases and Test Conditions for some of the modules of Application under Test.
• Enhanced the automated Regression Scripts and conducted Data Driven Testing.
• Performed Backend Testing by writing SQL statements using Oracle Database with ODBC driver.
• Worked on the continuous improvement of QA process by reviewing and evaluating existing practices with standard testing guidelines.
• Supervised the use of Quality center for Defect Reporting.
• Maintained Test Log and wrote Test Evaluation Summary Reports.
• Participated in Walkthrough’s and Technical Reviews all through the testing phase.
• Responsible for preparation of weekly status report.

Environment: QTP 8.2, Quality Center, Diamond , Quest, XML, Cobol, CICS, TSO/ISPF, QMF, Oracle , Toad, SQA Robot, Requisite Pro and Clear Quest,DB2,MS.Net, ASP, Java Script, SQL Server, MS Access, IAS Web server, Weblogic, Mainframes ,Informatica, Cognos Reportnet, USERIMS, IMS, FILEAID, Oracle, SQL Navigator, Availity, Windows NT, XP, UNIX.

Client: Confidential Jul’04-Dec’04
Role: QA Analyst

Confidential is the nation’s largest Thrift institution. Washington Mutual has a range of services including banking and financial services, home loans and insurance services, and specialty financing. This Web Based application was developed for e-commerce services.

• Reviewed design documentsfor requirements coverage and designed detailed test cases based on design and requirements document.
• Developed and executed test cases for each and every web page.
• Performed positive and negative testing for system validations.
• Involved in Regression Testing using Quick Test Pro.
• Writing TSL scripts and functions whenever necessary for various units of business modules.
• Identified and reported defects for each build of the PowerBuilder Forms.
• Monitor testing tools’ backend systems performance metrics to ensure optimization
• Performed functional, regression, Datawharehouse and report testing.
• Performed data validation and data integration using SQL queries manually. Worked closely with developers in defining problems, implementing solutions and coordinating with QA Team and Developers to prioritize defects.
• Performed Black Box testing including Smoke, Functional and Regression testing.
• Developed the QTP Scripts using different Checkpoints, Parameterization, Regular expressions, User defined functions, and used Recovery scenarios for Error handling
• Developed/Updated/Modified automated QTP scripts for functional and regression testing
• Extensively used QTP Data driver wizard for data base testing.
• Involved in improving the performance of web based application by using Load Runner.
• Performed GUI Test, Functional testing, Regression testing, Unit testing, User Acceptance testing (UAT), System Integration testing, and White box testing.

Environment: Windows NT, Test Director, QTP 8.2, TSL, Informatica, Cognos Impromptu, SQL Server, MYSQL, Power Builder, PHP, Oracle.

Client: Confidential Jan’03-Jun’04
Role: .Net Developer/Database Tester 
This project is developed for issuing of Identity cards to FP shop dealers and customers by taking the IRIS of all people using Client server architecture. It divides into two sub applications as District server, DPL server. District server is used creating masters data for DPL and for the aggregation of data.

• Involved in n-tier architecture (Presentation, Business logic and Data access layers).
• Involved in development of Custom Controls and User Controls to support shared functionality of displaying customer details common to all pages.
• Extensively coded using C# to keep track of business functionalities.
• Maintained the user-credentials with the SQL server database with encrypted values.
• Wrote several Stored Procedures and triggers in SQL Server 2000.
• Participated in unit tests, execution of test scripts, documentations and application deployment.
• Operate test cases on the developed build to check functionality.
• Executed test cases, identified and reported defects on the IVR system.
• Debugged the test scripts and verified the test results and reported results using Test Director.
• Analyzed functional requirement document and other documents to develop test cases.
• Performed Black box testing, functional testing and regression testing for price and discounts.
• Executed test cases, identified and reported defects. Used rational tools to perform Automation.
• Debugged the test scripts and verified the test results and reported results using Test Director.
• Developed the QTP Scripts using different Checkpoints, Parameterization, Regular expressions, User defined functions, and used Recovery scenarios for Error handling
• Developed/Updated/Modified automated QTP scripts for functional and regression testing
• Extensively used QTP Data driver wizard for data base testing.
• Developed and executed SQL scripts to extract data from different tables.
• Involved in load testing and performance testing of the application.
• Worked closely with Database developers for identifying, resolving and tracking defects.
• Reported weekly status reports to the manager.

Environment: Microsoft .NET Framework 1.0/1.1, VB 6.0, C++, C#.NET, ASP, ASP.Net, ADO.Net, SQL Server 2000, Microsoft Visio, Visual source safe, QTP 6.5.

Client: Confidential Feb’01-Dec’02

Confidential is a technical service provider for government organizations. This application was developed in Client Server architecture to monitor management information base and to achieve configuration management, accounting management and Performance management etc.

• Interacting with business analyst to convert business requirement to technical requirement
• Involved in object oriented analysis and design.
• Designing the workflow, system architecture, drawing HTML pages, database schema and tables
• Developed Java Servlets at server side for handling requests and responses from the web page
• Used XML to store retrieved data from the database for frequent access
• Implemented the UI (User interface) of the admin module using Applets, SWING
• Established Connection between Java and Database using JDBC
• Designed and developed the entire MVC based architecture using JSP, Servlets and EJB
• Implemented Database access through JDBC at Server end with Oracle as backend
• Performed Client side validations using Java script and database programming in oracle.
• Involved in designing front-end screens using JSP, HTML and DHTML
• Active involvement in creating tables, development and coding of stored Procedures using PL/SQL, SQL DDL & DML statements, functions, triggers in Oracle
• Prepare and execute test cases on the Repots used automation tools rational suit.
• Analyze the results and send the defect reports. Perform performance testing on the reports generated.
• Conduct load and stress testing on server .Inspect the Issued stock details with respect to database.
• Involve user acceptance testing (UAT) and maintenance.

Environment: C++, Java, Servlets, JSP, JDBC, WSAD, EJB, J2ee, Apache Ant, Oracle 8.1.7, rational suit.